Luxury Studio Suite, 1 King Bed, Non Smoking (Whirlpool) | Living area | 40-inch TV with satellite channels
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Reviews of Gold Star Inn & Suites

2 out of 5
Gold Star Inn & Suites
605 Gold Star Highway, Groton, CT

Reviews

6.8
Rating 10 - Excellent. 266 out of 1000 reviews" "
Rating 8 - Good. 264 out of 1000 reviews" "
Rating 6 - Okay. 194 out of 1000 reviews" "
Rating 4 - Poor. 137 out of 1000 reviews" "
Rating 2 - Terrible. 139 out of 1000 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

5.8/10

Amenities

6.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Shelley

Traveled with family
Liked: Cleanliness, staff & service
Staff was friendly, room was clean and pleasant. Hallways and lobbies smelled of smoke.
Stayed 1 night in Apr 2024
Response from Chet on Apr 14, 2024
Hi Shelley, Thankyou for your feedback. we will try to improve for your next visit

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Very secluded and quiet
Stayed 1 night in Apr 2024
Response from Chet on Apr 13, 2024
thanks for staying at gold star inn & Suites. we appreciate your feedback..

2/10 Terrible

Holly, north haverhill

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very, very dirty. sticky stuff on the floor. Shower never got warm enough to get in. holes in the walls. Looked like someone tried to break down bathroom door at some point and they tried to slap a piece of wood up not covering the whole thing used sheet rock screws six of them. We thought about leaving, we were just there to go to Foxwoods and thought we are just sleeping here. Checked for bedbugs so thought what the Heck. You get what you pay for it was only 80.00 for the night.
Stayed 1 night in Apr 2024
Response from Chet on Apr 9, 2024
Hi holly .we are so sorry for your inconvenience. we will try our best for our future guest.

6/10 Okay

Erica

Traveled with partner
Disliked: Staff & service
I did not like that they didn’t have breakfast and the laundry was dirty even after washed
Stayed 2 nights in Apr 2024
Response from Chet on Apr 8, 2024
thank you for your feedback. we will try our best for our future guest.

8/10 Good

Carol

Could use some up grades. It’s very livable as is. That would only raise the cost.
Stayed 1 night in Apr 2024
Response from Chet on Apr 3, 2024
we appreciate your feedback.....

2/10 Terrible

Margin

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Ceiling was leaking from an 8x8 hole.. owners thought giving me a bucket to catch the water was acceptable. Asked a refund. They refused until I stated I would contact Expedia and provide photos and videos of the damaged ceiling and bucket full of water.
Stayed 2 nights in Mar 2024
Response from Chet on Mar 26, 2024
Hi margin we are so sorry for your inconvenience.

6/10 Okay

Robie

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
The rooms are in serious need of maintenance and upgrading.
Stayed 3 nights in Mar 2024
Response from Chet on Mar 25, 2024
Hi Robie thank you for your feedback. we are so sorry for your inconvenience .we will try our best for our future guests.

10/10 Excellent

Sheila

Stayed 1 night in Mar 2024
Response from Chet on Apr 13, 2024
thanks for staying ai gold star inn & Suites. .thanks you for your feedback..

10/10 Excellent

Jessenia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chet on Mar 19, 2024
we appreciate your feedback .

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, amenities
Nice place for the money
Stayed 2 nights in Mar 2024
Response from Chet on Mar 22, 2024
thank you for your feedback.

10/10 Excellent

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Chet on Mar 5, 2024
thank you for your feedback..

8/10 Good

Agnes

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean facility but needs update, specially bathroom shower, but the room is clean no smell, hallway clean, but the staff needs to smile and make us feel we are welcome to their property
Stayed 1 night in Mar 2024
Response from Chet on Mar 3, 2024
thank you for your feedback....

8/10 Good

Dominique

Liked: Property conditions & facilities
Good time with the room I have and we are going to get a room for the weekend next weekend
Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

8/10 Good

Dominique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

10/10 Excellent

Jennifer

Stayed 1 night in Feb 2024
Response from Chet on Feb 29, 2024
We appreciate your feedback!

8/10 Good

Jess

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay
Stayed 1 night in Feb 2024
Response from Chet on Feb 27, 2024
Hi Jess thank you for taking the time to tell us about your experience at Gold Star inn & Suites. we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area)

10/10 Excellent

Dominique

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Feb 2024
Response from Chet on Feb 27, 2024
Dear Guest thank you for great review. we appreciate your feedback...

10/10 Excellent

Nancy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Large room, new fridge & microwave, comfy bed. Will stay again for sure, Thank you.
Stayed 2 nights in Feb 2024
Response from Chet on Feb 22, 2024
Hi Nancy thank you for staying with us. we appreciate your feedback...!

10/10 Excellent

gail

Stayed 1 night in Feb 2024
Response from Chet on Mar 21, 2024
thanks for staying at gold star inn & Suites .we appreciate your feedback..

10/10 Excellent

Christina

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always stay at this property everytime I go to foxwoods or mogehan sun, mystic...its close to all.... luv this hotel despite it being a little outdated, prices for rooms are affordable and always clean when I stay... staff are always welcoming...
Stayed 1 night in Feb 2024
Response from Chet on Feb 13, 2024
Dear Christin ..thank you for taking the time to tell us about your experience at Gold Star inn & Suites .we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area )

10/10 Excellent

Melissa, Rochester

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best in area
Stayed 1 night in Jan 2024
Response from Chet on Mar 15, 2024
Dear Guest thank you for great review. we appreciate your feedback..

10/10 Excellent

Jess

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff are nice
Stayed 1 night in Jan 2024
Response from Chet on Jan 28, 2024
Hi jess thank you for staying with us. we appreciate your feedback...

4/10 Poor

Erica

Stayed 1 night in Jan 2024
Response from Chet on Jan 26, 2024
Hi Erica thank you for your feedback.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chet on Jan 23, 2024
Thanks for staying at Gold Star Inn & Suites!

2/10 Terrible

Tammy

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was our second time staying There was no heat room was freezing and the Stove only 1 burner worked..
Stayed 2 nights in Jan 2024
Response from Chet on Jan 23, 2024
Hi Tammy we are so sorry for your inconvenience.

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Jan 2024
Response from Chet on Jan 16, 2024
Dear Gail thank you for staying with us. we appreciate your feedback....

4/10 Poor

Timothy

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The ceiling above our bed leaked for both nights of our stay, ceiling yellow water damaged, carpet wet must have mold. No one ever attending the desk to report to, very disappointed and unhappy supposed to be a romantic get away…
Stayed 2 nights in Jan 2024
Response from Chet on Jan 15, 2024
Hi Timothy thank you for your feedback .we will try our best for our future guests.

10/10 Excellent

Jess

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Chet on Jan 15, 2024
Hi Jess thank you for staying with us. we appreciate your feedback. ...

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Chet on Jan 15, 2024
Dear guest thank you for great review we appreciate your feedback....

8/10 Good

Greg

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
no internet, no cable tv, no room service, nothing... never will stay here again
Stayed 1 night in Jan 2024
Response from Chet on Jan 11, 2024
Dear guest we are so sorry for your inconvenience.

10/10 Excellent

Gregory

Stayed 1 night in Jan 2024
Response from Chet on Jan 28, 2024
Dear guest thank you for great review we appreciate your feedback.........

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Chet on Jan 10, 2024
Dear Christina...thank you for taking the time to tell us about your experience at Gold Star inn & Suites .we are happy to hear you enjoyed your recent stay with us and look forward to seeing you again the next time are in the area )

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New years eve stay
There was only one issue and that was the door lock. The extra door slide had no matching part so there was no back up lock in case anyone tried to come into our room and we mentioned it at the desk on leaving. Otherwise the sheets smelled very clean and bed was comfortable. Room was clean too.
Stayed 1 night in Dec 2023
Response from Chet on Jan 6, 2024
Dear thank you for your feedback.

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities
Bare-minimum stay
This motel & room were bare-minimum. Outdated, no coffee pot, cheap linens & furniture. It provided us a place to shower and sleep, that's what we were looking for. Wasn't dirty but definitely not cleaned that well, either.
Stayed 2 nights in Dec 2023
Response from Chet on Jan 6, 2024
Dear guest thank you for your feedback.....

10/10 Excellent

Sharon

Liked: Cleanliness, amenities
The place is neat and clean.
Stayed 4 nights in Dec 2023
Response from Chet on Jan 1, 2024
Hi Sharon thanks for staying at gold star inn & suites .we appreciate your feedback.....

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find. Nice staff.
Stayed 1 night in Aug 2023
Response from Chet on Dec 31, 2023
Hi Nancy thanks for staying at gold star inn & suites .we appreciate your feedback!.....

8/10 Good

Rashida

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
At first I was a little skeptical pulling into the parking lot, I thought this is going to be a disaster but to my surprise. The place was clean! From the outside it looks like a place you wouldn’t want to be. Looks are very deceiving! I will be back.
Stayed 1 night in Dec 2023
Response from Chet on Dec 18, 2023
thank you for staying with us. we appreciate your feedback. hope to see you again..

8/10 Good

Jessica

Stayed 1 night in Dec 2023
Response from Chet on Dec 20, 2023
Hi Jessica thank you for your feedback.

10/10 Excellent

Raquel

Stayed 1 night in Dec 2023
Response from Chet on Dec 20, 2023
thank you for great review we appreciate your feedback....

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Chet on Dec 18, 2023
Dear Stephen thank you for your feedback...

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
December Getaway
Stayed 2 nights in Dec 2023
Response from Chet on Dec 5, 2023
Dear guest thank you for your feedback.....

2/10 Terrible

Jesús

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chet on Nov 16, 2023
Hi Jesus thank you for your feedback.

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service
Great people and the place is getting better all the time.New furniture and good cleaning is very important and well done.
Stayed 1 night in Nov 2023
Response from Chet on Nov 16, 2023
Thank you for staying with us. we appreciate your feedback. hope to see you again..........

10/10 Excellent

susan

Liked: Cleanliness, staff & service, property conditions & facilities
great room for the price
Stayed 1 night in Nov 2023
Response from Chet on Nov 16, 2023
Hi Susan thanks for staying at gold star inn & Suites!

8/10 Good

Michael

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great property and owners. Recently got new furniture and it looks good. Typical problem people here are loud and not terribly smart. Navy brats who get wrecked on weekends like little highschool kids. Worth the week day rates
Response from Chet on Nov 12,2023 on Nov 12, 2023
thank you for great review. we appreciate your feedback.

8/10 Good

Donna

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Noisy Neighbors
We had noisy neighbors very late at night - post 1am. We had just gotten in very late ourselves but the noise was disturbing. Woke up to hear either a television or a one-sided conversation in the middle of the night (3-4am?).
Stayed 1 night in Nov 2023
Response from Chet on Nov 11, 2023
Dear guest we' are so sorry for your inconvenience.

8/10 Good

Anthony

Stayed 1 night in Nov 2023
Response from Chet on Dec 4, 2023
thank you for staying with us. we appreciate your feedback.

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay At Affordable Rates.
My stay at Gold Star has always been pleasant. Every time I am in the area, I try to book my stay there. It has a lot of amenities in the area. The Gold Star Inn & Suites is very clean and comfortable. The price is affordable and competitive. I enjoy my stay every time.
Stayed 2 nights in Oct 2023
Response from Chet on Nov 8, 2023
Dear guest thank you for taking the time to let us know about your stay. our guest's in pout is always welcomed. and thank you for feedback....

6/10 Okay

james

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very low budget. Room had holes in the walls, broken door on closet, outlets didn't work screens broken. Tiles around hot tub were cracked beyond safe repair. *Rooms in dis repair and need major facelift.
Stayed 3 nights in Oct 2023
Response from Chet on Nov 6, 2023
Dear guest thank you for your feedback. we will try our best for our future guests.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chet on Nov 6, 2023
Dear guest thank you for staying with us. we appreciate your feedback hope to see you again.