Family Suite | Private kitchen | Fridge, microwave, coffee/tea maker, electric kettle
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Reviews of Redford Motel

2 out of 5
Redford Motel
3723 Redford Street, Port Alberni, BC

Reviews

7.6

Good

Rating 10 - Excellent. 44 out of 177 reviews" "
Rating 8 - Good. 68 out of 177 reviews" "
Rating 6 - Okay. 44 out of 177 reviews" "
Rating 4 - Poor. 15 out of 177 reviews" "
Rating 2 - Terrible. 6 out of 177 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Ronald

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Location was convenient. OK, if you just need a place to stay for a couple of days. The towels were all stained. Management wanted the dishes washed but only place to do it was in the bathroom sink. Smoke alarm had a dying battery and beeped all night long. Probably won't stay here again.
Stayed 2 nights in Jul 2022
Response from NL on Aug 13, 2022
Thankyou for your feedback and we apologize for your experience. We will take your complaints into consideration and Redford staff is available 8:30am-10:00pm for any questions, concerns and assistance.

8/10 Good

Denis

Liked: Cleanliness
Stayed for the price, and it was clean.
Stayed 4 nights in Jul 2022
Response from NL on Jul 30, 2022
thank you for your review and glad you enjoyed your stay!

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The Redford is very well managed and taken care of by the attentive staff. We had a wonderful 3 days there. The pizza at Dimitri’s is top of the line. Like pizza used to be.
Stayed 2 nights in May 2022
Response from NL on May 11, 2022
John, Thank you for all the kind words; it was a pleasure accommodating you and your party and we hope to see you next time!

10/10 Excellent

John

Stayed 1 night in May 2022

4/10 Poor

Finn

Traveled with group
Liked: Cleanliness, staff & service
Unsatisfied
Didn’t get what was booked, had to pay CAN $423,75 more to get the correct place 😡 Place is ok, have used it before, but the case for extra payment for this stay, will unfortunately cause that it not will be used in the future.
Stayed 3 nights in Oct 2021
Response from NL on Nov 1, 2021
Dear Guest, as per your original booking the room booked was a standard 2 queen Room. Upon your arrival, apartment suite with 2 separate bedrooms plus a pullout was requested which was shown and accommodated at an extra charge as discussed.

8/10 Good

Verified traveler

Stayed 1 night in Aug 2021
Response from NL on Aug 16, 2021
Thank you for your review

8/10 Good

A. DAVID

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from NL on Aug 13, 2021
thank you for you review

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Wasn’t expecting much but was pleasantly surprised. Place was old school and not fancy. Beds were firm, there were three pillows on each and the place was clean. The minor cons: Plugs were in awkward places for recharging and the toilet was higher up off the floor than normal. I’m 5’4” and my feet didn’t quite touch the floor while using it. It seems like they served very good pizza from the restaurant on the premises, there was a long line of people putting in orders and waiting while we were checking in.
Stayed 1 night in Aug 2021
Response from NL on Aug 8, 2021
Thank you for staying with us and all the kind words. hope to accommodate you in the future!!!

4/10 Poor

Mohammed

Stayed 1 night in Aug 2021
Response from NL on Sep 16, 2021
we appreciate the feed back

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly check in staff. Spacious room. Air conditioned as it was very hot those two days
Stayed 2 nights in Aug 2021
Response from NL on Aug 5, 2021
Thank you for the kind words, glad you enjoyed your stay with us!

6/10 Okay

Ed

Traveled with family
Liked: Cleanliness
Stayed 3 nights in Jul 2021
Response from NL on Sep 17, 2021
thank you for your feedback

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great customer service
Stayed 1 night in Jul 2021
Response from NL on Jul 27, 2021
Thank you! Hope you had a pleasant stay with us!

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Thought I was getting a basic room but I got a kitchenette
Stayed 1 night in Jul 2021
Response from NL on Jul 18, 2021
Thank you for taking the time to review our property. I am glad you enjoyed your stay with us and our kitchenette unit.

4/10 Poor

Ashley

Stayed 1 night in Jul 2021
Response from nl on Jul 19, 2021
thank u for the review

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We called ahead to let them know we were going to be getting in late the put our room key in a lock box and put it on the door of our room so we could get in right away and had a super easy early check out. Also loved their wall where they posted all the things and donations they do to help there community Definitely will stay there again
Stayed 2 nights in Jul 2021
Response from NL on Jul 13, 2021
Hello We are glad you enjoyed your stay with us; thank your all the kind words it means a lot to our staff. Hope to see you next time you are in town!

10/10 Excellent

Barbara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from NL on Jul 7, 2021
Thank your for taking the time to review our property. We are glad you enjoyed your stay with us and we hope to see you next time you are in port alberni!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in Jul 2021
Response from NL on Jul 3, 2021
Thank you for your feedback. We are glad you enjoyed your stay with us!

6/10 Okay

Verified traveler

Traveled with family
Disliked: Amenities
Terrible food at Dimitri’s that is part of the motel
Stayed 3 nights in May 2021
Response from NL on Jun 2, 2021
Hi I am sorry you did not have a good experience in our restaurant. The restaurant has been serving food for over 40 years. We pride our selves on our pizza pasta and other dishes.

10/10 Excellent

Ron, Port alberni

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access nice staff quick registration great pizza
Stayed 1 night in Oct 2020
Response from NL on Oct 21, 2020
Thank you Ron for all the kind words. Glad you enjoyed your stay with us again. Hope to see you next time.

2/10 Terrible

Heejin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from NL on Sep 25, 2020
Heejin We do not understand your score for the review; without any comments we can not improve as a small business. if this is for any of the items that were damaged in our room after you had checked out; we do have the right to charge for any damages or replacements as it was explained to you by phone.

10/10 Excellent

Natasha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from NL on Sep 24, 2020
Thank you for your review Natasha We are glad you enjoyed your stay with us and hope to see back soon

8/10 Good

Asghar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2020
Response from NL on Sep 9, 2020
Thank you for your review

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Herb was friendly and nice to deal with. My room was clean and the area quiet, even though next to a main road.
Stayed 1 night in Aug 2020
Response from NL on Sep 3, 2020
Thank you for taking the time to recommend our property. We are glad you enjoyed our stay with us Sam.

8/10 Good

Jake, Victoria

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very accommodating staff and clean rooms with comfortable beds.
Stayed 1 night in Aug 2020
Response from NL on Sep 2, 2020
Thank you for taking the time to review our property. We are glad you enjoyed your stay with us.

10/10 Excellent

Faye

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room was immaculate, the bathroom new and the bed not too soft, parking right outside, air conditioned and quiet. Although we did not use the kitchen, it would have been great as well! Thank you!
Stayed 1 night in Aug 2020
Response from NL on Aug 28, 2020
Faye thank you for taking the time to review our property. We are glad you enjoyed your stay with us and some of the new renovations we have started!

10/10 Excellent

Jackie, Loon Lake, Saskatchewan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was really nice. We got a room with a ‘divider’ but it was more than a divider. It put one queen bed in a whole separate room. Great for privacy. We were pleasantly surprised to find some dishes and cutlery in a drawer with dish soap and cloths. Desk staff were really really nice. We really enjoyed our stay.
Stayed 1 night in Aug 2020
Response from NL on Aug 28, 2020
Jackie thank you for taking the time to review our property. We are glad you enjoyed your stay with us and hope to see you back soon!

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable? Quieter than I expected, clean, friendly & helpful staff. They only have blinds on the windows and should install curtains as lights and sun make the room brighter than it should be.
Stayed 2 nights in Aug 2020
Response from NL on Aug 26, 2020
Thank you for your review. We are glad you enjoyed your stay with us.

8/10 Good

Joy, Victoria

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly. Covid -19 measures in place.Room very clean. Older fridge and stove unit but functional.Had microwave and coffee pot. Basic.
Stayed 1 night in Aug 2020
Response from NL on Aug 24, 2020
Thank you for your review Joy

6/10 Okay

Peter

Traveled with family
Liked: Cleanliness
clean and satisfactory accomodation
Clean. Satisfactory. Good pizza in their take-out resraurant
Stayed 1 night in Aug 2020
Response from NL on Aug 21, 2020
Thank you for taking the time to review our property and we are glad you enjoyed our kitchen onsite.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from nl on Aug 21, 2020
Thank you for the Review

6/10 Okay

Graham

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hotel nice, except bed was extremely soft - made sleeping difficult
Stayed 2 nights in Aug 2020
Response from NL on Aug 19, 2020
Thank you for reviewing our motel. We will take a look at the bed in the room as our beds have been recently changed.

6/10 Okay

Lily, Markham

Traveled with partner
This is a convenience area if you want to drive to Tofino with a reasonable price.
Stayed 1 night in Aug 2020
Response from NL on Aug 11, 2020
Thank you for taking the time to review our property

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from NL on Aug 7, 2020
Thank you for taking the time to review our property. We are goad you enjoyed your stay with us. Hope to see you next time you are in town!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very large. I appreciate the staff ensuring we would have access with our late arrival.
Stayed 1 night in Oct 2019
Response from NL on Oct 15, 2019
Our staff is glad we could be helpful and thank you for taking the time to review our property

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious and pleasant staff.
Very humble place but spacious. The staff are friendly, decent food, clean and for the price, just perfect for a night or 2. Not our first time here and definitely will not be our last either.
Stayed 1 night in Sep 2019
Response from NL on Sep 24, 2019
Thank you for taking the time to review our property and thank you very much for staying with us! We hope to see you next time you are in town again!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good quiet ocation, clean and prompt service snd information advice.
Stayed 1 night in Sep 2019
Response from NL on Sep 5, 2019
Thank you for taking time to review our property. We are glad you enjoyed your stay and hope to see you next time you are in town!

8/10 Good

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Bronwyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from NL on Sep 3, 2019
Thank you for taking the time to review our property. We are glad you enjoyed your stay

8/10 Good

Verified traveler

Liked: Cleanliness
Stayed 2 nights in Aug 2019
Response from NL on Aug 25, 2019
Thank you for taking the time to review our property

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from NL on Aug 21, 2019
Thank you for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful staff. Good location. Pleasant stay.
Stayed 1 night in Aug 2019
Response from NL on Aug 19, 2019
Thank you for taking the time to review our property and we are glad you enjoyed your stay with us!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Aug 2019
Response from NL on Aug 17, 2019
Thank you for your review

6/10 Okay

Verified traveler

Stayed 1 night in Jul 2019
Response from NL on Aug 2, 2019
thank for your review

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from NL on Aug 1, 2019
Thank u for your review

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It suited our purposes for one night but we were disappointed that the Wifi service included an unsecured network.
Stayed 1 night in Jul 2019
Response from NL on Jul 30, 2019
Thank you for your review; We are sorry about the wifi but we are having issues with our guests who have Apple products and if we don't allow the guest to have the open network then there would be no wifi for the guest; our IT team is working with the manufacturer to fix this issue asap.

10/10 Excellent

kia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
Stayed 4 nights in Jul 2019
Response from NL on Jul 24, 2019
Thank you for your review and we are glad you enjoyed your stay with us!

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very nice and welcoming. Had no problems. Check out was easy
Stayed 1 night in Jul 2019
Response from NL on Jul 24, 2019
Thank you for your review and glad you enjoyed your stay with us! Hope to see you next time you are in town!!

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Welcoming place to stay
Very welcoming people who saw that we were exhausted and put us in a room on the ground floor, very thoughtfully
Stayed 1 night in Jul 2019
Response from NL on Jul 24, 2019
Hi Paul Thank you for taking the time to review our property and glad you enjoyed your stay with us!

8/10 Good

vern

Liked: Cleanliness, staff & service, room comfort
the odor from the cleaning product(s) was very strong almost unbearable. we opened the windows and it was fine
Stayed 1 night in Dec 2018
Response from N.L on Dec 5, 2018
Hello, Vern Thank you for your review, we do apologize for the odor from our all natural cleaning products, our rooms are always finished off with our natural room smell. We hope to see you back soon!

6/10 Okay

Marikyn, Vancouver Island BC

Liked: Cleanliness, staff & service, room comfort
The Redford is quite dated but is clean, has convenience of a small frig, microwave and stovetop. Quiet, and comfortable. Convenient location.
Stayed 2 nights in Nov 2018
Response from NL on Nov 13, 2018
thank you for your review. We are a classic motel and prides ourselves on a clean, comfortable rooms for our guests!