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Reviews of Best Western Plus Inn At The Vines

3.5 out of 5
Best Western Plus Inn At The Vines
100 Soscol Avenue, Napa, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 529 out of 1002 reviews" "
Rating 8 - Good. 325 out of 1002 reviews" "
Rating 6 - Okay. 83 out of 1002 reviews" "
Rating 4 - Poor. 38 out of 1002 reviews" "
Rating 2 - Terrible. 27 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our go to place
Stayed 1 night in May 2024
Response from Jordan M. on May 7, 2024
Thank you Stephen! We love having you!

8/10 Good

Corine

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, not fancy but pleasant.
Stayed 3 nights in Apr 2024
Response from Jordan M. on May 1, 2024
Thanks Corine!

10/10 Excellent

Shonna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Worth to stay
Stayed 2 nights in Mar 2024
Response from Jordan M. on May 1, 2024
Thank you so much Shonna!

6/10 Okay

David

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities
Staff was friendly and professional but area was a dump, situated between Easy 8 and motel 6. Had transients walking around the area throughout the day. I don’t know that I would stay here again due to location.
Stayed 1 night in Apr 2024
Response from Jordan M. on May 1, 2024
Hey David! I am wondering if this is the correct hotel you are trying to leave a review for as we are not in an entirely bad area, just next to a shopping center. Even though there is not much hotels can do about cities having transients, we do not allow non guests to be on property. Please reach out if you have any additional concerns.

4/10 Poor

Jess

Liked: Staff & service
Stayed 2 nights in Apr 2024

8/10 Good

Riana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel for the price
Stayed 1 night in Apr 2024
Response from Jordan M. on Apr 16, 2024
Thank you Riana!

8/10 Good

James

Stayed 2 nights in Feb 2024
Response from Jordan M. on May 3, 2024
Thank you James!

10/10 Excellent

Timothy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location.
Stayed 3 nights in Apr 2024
Response from Jordan M. on Apr 9, 2024
Thank you so much Timothy!

10/10 Excellent

Raj

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Receptionist was very kind and helpful!
Stayed 1 night in Mar 2024
Response from Jordan M. on Apr 2, 2024
Thank you Raj!

10/10 Excellent

Marlon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Prime location for activities.
Stayed 2 nights in Mar 2024
Response from Jordan M. on Mar 26, 2024
Thank you Marlon!

10/10 Excellent

lakeisha

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Jordan M. on Apr 2, 2024
Thank you so much!

10/10 Excellent

Esmeira

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
Great staff
Stayed 1 night in Mar 2024
Response from Jordan M. on Mar 14, 2024
Thank you so much Esmeira. We look forward to welcoming you again!

8/10 Good

Jenn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was very quiet despite being right off a busy road. The rooms appear to have been recently renovated, and while the buildings have some dated architecture, it's nothing that impacts the quality of our stay. The beds were good, and we loved that the room heat/air was easy to turn off. The only gripe I had was that the hot tub was tepid at best. It had strong jets, but it would have been nice if it was warmer!
Stayed 1 night in Mar 2024
Response from Jordan M. on Mar 13, 2024
We are so happy you enjoyed your stay! Next time we hope the weather cooperates! ;)

10/10 Excellent

Curity

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was super clean and very nice. The rooms were nicer then the hotel I should in at San Francisco. The check in staff when I are was knowledgeable, approachable, professional but overall very nice. She gave us such a warm welcome I wis everyone would take a page out her book and learned how to treat guest. I would definitely come back to this Inn if I return to Napa.
Stayed 1 night in Mar 2024
Response from Jordan M. on Mar 13, 2024
We are so happy to hear this! We are looking forward to welcoming you on your next trip!

8/10 Good

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated and quiet for sleeping… staff very prompt and willing to help… probably the only Best Western we’ve enjoyed this trip…
Stayed 1 night in Mar 2024
Response from Jordan M. on Mar 13, 2024
Thank you Ron!

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a good place to use if visiting town of Napa
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 28, 2024
Thank you Stephen!

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All ok except internet out upon arrival with no back up plan. Hallway to rooms smelled profusely of underarm deoderant to the point of being obnoxious.
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 28, 2024
Hey Steven! I am so sorry you had to deal with the short term Wi-Fi outage. Comcast was behind the ordeal and when that goes down there is no alternative! Fortunately that rarely happens. Thank you for choosing us and we hope to see you again soon!

8/10 Good

Kelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and parking. Rooms were nice and updated. Comfortable stay close to downtown.
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 28, 2024
Thank you Kelsea! We are so happy you enjoyed your stay.

10/10 Excellent

Ivette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We truly enjoyed our stay. The room was comfortable and clean.
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 23, 2024
Thank you so much for your amazing review. We hope to see you again!

10/10 Excellent

Emily

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Big room, clean, great service and very conveniently located from downtown Napa
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 23, 2024
Thank you Emily!

10/10 Excellent

Shonna

Liked: Cleanliness, staff & service, property conditions & facilities
It was clean and quiet.The staff are nice and accommodating
Stayed 1 night in Dec 2023
Response from Jordan M. on Feb 23, 2024
Thank you so much Shonna!

10/10 Excellent

stephen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here often Geat location
Stayed 1 night in Feb 2024
Response from Jordan M. on Feb 16, 2024
Thank you Stephen! We look forward to seeing you next time!

8/10 Good

Philip

Stayed 1 night in Feb 2024
Response from Jordan M. on Mar 20, 2024
Thanks Philip!

10/10 Excellent

Donna

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, friendly staff.
Stayed 1 night in Jan 2024
Response from Jordan M. on Feb 1, 2024
Thank you Donna! We appreciate your survey, and hope to see you again next time you are in Napa.

10/10 Excellent

Terra-bo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jordan M. on Feb 2, 2024
Thank you for your amazing review!

10/10 Excellent

Dewayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was in town for 4 days to attend a funeral, and the staff at the hotel was wonderful, the check-in was quick and easy, the room was neat and clean, and the condition of the facility was excellent.
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 31, 2024
We are so happy you enjoyed your stay. We hope time with your family went well, and you come see us again in the future.

10/10 Excellent

Bashir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star room without the Napa prices
Very spacious room and a great, large bathroom with modern amenities.
Stayed 2 nights in Jan 2024
Response from Jordan M. on Jan 31, 2024
Thank you Bashir!

4/10 Poor

Sonia

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Jordan M. on Jan 25, 2024
Thank you for your review!

10/10 Excellent

KARINA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 19, 2024
Thank you!

10/10 Excellent

Jennifer

Stayed 1 night in Dec 2023
Response from Jordan M. on Jan 19, 2024
Thank you!

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Spacious and modern rooms were great value for money for an overnight stay. Regret not using the pool or hot tub which looked very nice.
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 10, 2024
We are so happy you enjoyed your stay!

10/10 Excellent

Edwin, San Bruno

Liked: Cleanliness, staff & service, property conditions & facilities
The lady who received us last night was very pleasant, the room we got is very nice, clean, roomy, clean. The location is very accessable.
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 10, 2024
Thank you so much Edwin!

10/10 Excellent

Malinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Last minute solo get away
It was a last minute reservation fora spontaneous solo get away and everything went smoothly. I was concerned it was going to be loud but it was not. It was clean. Good customer service. Very pleased
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 10, 2024
We are so happy you enjoyed your stay with us Malinda!Cheers!

10/10 Excellent

Martha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jordan M. on Jan 10, 2024
Thank You Martha!

10/10 Excellent

Odaliz

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan M. on Jan 3, 2024
Thank you for the review!

10/10 Excellent

robyn

Liked: Cleanliness, amenities, property conditions & facilities
I have stayed here several times, and have had great experiences, so I come back when I stay over in Napa.
Stayed 1 night in Dec 2023
Response from Jordan M. on Jan 3, 2024
Thank you Robyn! We look forward to your return!

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight
Overnight stay was good.
Stayed 1 night in Dec 2023
Response from Jordan M. on Dec 28, 2023
Thank you Jose!

8/10 Good

Julio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Cood do better
Room was always cold because door seal was not doing its job. Rooms are clean and very Nice. But what was not working for me was that i had to have the heater on. To feel comfortable with temperatures outside of 50° or at times lower.
Stayed 3 nights in Dec 2023
Response from Jordan M. on Dec 14, 2023
Hello Julio, I apologize for this inconvenience. We will be taking a look at your room today to see if we may address this issue. We hope to see you again in the future!

10/10 Excellent

stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan M. on Dec 12, 2023
Thank you for your great review!

10/10 Excellent

pedro roberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jordan M. on Dec 12, 2023
Thank you for your great review!

8/10 Good

Agustina

Liked: Cleanliness, staff & service, property conditions & facilities
Bed was nice and firm. all was very quiet, just needed to turn off the fan at night because too noisy. check in was a bit slow, due to 4 people arriving at the same time. One checker was very attentive and apologized for the waiting, the other appeared maybe tired, and a bit slow. Overall, would definitely to again. Had a hard time finding it, because the Best Western sign was small, and all we could see was Huckleberry. Perhaps in the ad, writing that it is one and the same builidng. thank you
Stayed 1 night in Nov 2023
Response from Jordan M. on Dec 12, 2023
Thank you Agustina, we hope to see you again!

10/10 Excellent

Cole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great customer service
Stayed 3 nights in Nov 2023
Response from Jordan M. on Nov 29, 2023
Thank you for your review Cole!

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Jordan M. on Nov 22, 2023
Thank you Roy!

10/10 Excellent

Maryellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Jordan M. on Nov 22, 2023
We are so happy you enjoyed your stay with us!

8/10 Good

Schnell

Stayed 1 night in Nov 2023
Response from Jordan M. on Dec 12, 2023
Thank You!

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an excellent stay for a wine-country adventure. Our room was great, very clean and modern. Parking was easy, the area seemed very safe and secure. The staff was so friendly and helpful, check in and check out was a breeze. The bed and pillows were so comfortable, and our room was very spacious. There is a Target and lots of chain restaurants nearby, and it is a short Uber ride or drive downtown. This hotel is located next to a busy intersection, so be aware of road noise of cars accelerating and braking. We would definitely recommend this property and stay here again!
Stayed 1 night in Nov 2023
Response from Jordan M. on Nov 15, 2023
Laure we are thrilled to hear you enjoyed your stay. We hope to see you again in the future!

4/10 Poor

Ron

Stayed 1 night in Nov 2023
Response from Jordan M. on Dec 12, 2023
Thank you for your review Ron

10/10 Excellent

susan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
IT WAS A GREAT STAY.. CHECK IN WAS SUPER GOOD AND THE GUY VERY NICE
Stayed 1 night in Nov 2023
Response from Jordan M. on Nov 10, 2023
Thank you so much Susan!

10/10 Excellent

John, Lancaster

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was nicely renovated! The location for the wine drinkers was perfect! I will defi
Stayed 2 nights in Oct 2023
Response from Jordan M. on Nov 8, 2023
Thank you so much John!

10/10 Excellent

Sandra

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The attached, restaurant, Huckleberry, does not have good food. But the rooms are excellent.
Stayed 1 night in Oct 2023
Response from Jordan M. on Oct 27, 2023
We are happy you had a comfortable stay!