Naples Heritage Vacations from $426

We had no WiFi and cleaning staff was pounding on my door 3x starting at 8:30 to clean my room. Check out is not till 11 so it was ridiculous

Clean, friendly, helpful, heated clean pool, great made-to-order breakfasts…OUTSTANDING!!

The hotel was amazing and super clean.

I'll preface this by saying that i had an incredible week and rhat Captiva is literal Paradise. My lodging however could use some work. The main office, gym facility, and retail establishments are excellent. Unfortunately my actual suite could use some work. While the facility was clean and had a spectacular view- the lodging was old and tired. Dirty elevators cheaply updated should have been a sign of things to come. Once inside the lodging I found cheap plastic flooring that flexed as you walked over uneven surface underneath. The walls were "updated" with textured wall covering the in areas was peeling. Baseboard looked as if a child did.the job. Poorly finished, improperly cut, and nailholes unfinished. Most things painted revraled many layers of old paint. Nights 1 and 2 were spent listening to the toilet by the bedroom run. Despite requesting it be remedied- it took speaking to the property manager on day 3 to get this accomplished. Ironically, the second toilet also broke and needed repair. Additionally- the water was only "warm" in the shower. Dining at the "resort" facilities is ridiculously expensive, so I ate better elsewhere for the same price. Lastly, there's no hospitality all week. You make your own bed, hang your towels, and if you want more- you drive to get them yourself.

Friendly reception, everything was brand new and clean and was directly above a shopping plaza