“The room itself was okay, but unfortunately, the experience with the front desk staff was very disappointing.
I was charged more money than I expected, and when I called the hotel to ask about the charge, the front desk staff were not helpful or understanding. Even after I explained what was showing on my account statement, they made me feel like they didn’t believe me.
I expected much better customer service and professionalism. Mistakes can happen, but the way the situation was handled was……