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Reviews of Imperial Palace Hotel - All Inclusive

5 out of 5
Imperial Palace Hotel - All Inclusive
Sunny Beach Resort, Sunny Beach

Reviews

5.2
Rating 10 - Excellent. 6 out of 54 reviews" "
Rating 8 - Good. 9 out of 54 reviews" "
Rating 6 - Okay. 10 out of 54 reviews" "
Rating 4 - Poor. 11 out of 54 reviews" "
Rating 2 - Terrible. 18 out of 54 reviews" "

5.0/10

Cleanliness

5.2/10

Staff & service

4.8/10

Amenities

4.6/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

4/10 Poor

Michaela

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated
Buffet same food every day and not sanitary
Stayed 5 nights in Aug 2023

8/10 Good

Ismael

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 4 nights in Aug 2023

10/10 Excellent

Shadia

Stayed 5 nights in Jul 2023

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever
Appealing wasn’t the word, the service when we arrived straight away looked up and down and didn’t want to check us in until another young girl on reception decided to give us bands, the people in the restaurant stood there looking us up and down refusing to let us in even with our bands, we were refused certain drinks in the bar too. Worst service we have ever had anywhere ever. The hotel is dirty the pool looked disgusting to swim in no wonder no one was in it. We didn’t even eat the food when we eventually got in because it was pure slop and there were flies on the cheese, the view of the sea is nice that’s it that’s the only thing this place has going for it. Stay far away I’m not kidding don’t waste your money on this hell hole.
Stayed 1 night in Sep 2022
Response from Asya Georgieva on Sep 29, 2022
Dear Thank you for taking time to share your experience with us.Thank you also for giving us a chance to improve our missing points and bringing this to our attention. Please rest assured that all your comments have been shared with related departments to avoid discomfort in future. We will be delighted to welcome you again.Kind regards,

6/10 Okay

Mariusz

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 6 nights in Sep 2022
Response from Asya Georgieva on Sep 22, 2022
Dear Mariusz,Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again.Kind regards,

2/10 Terrible

Marina

Traveled with family
Disliked: Staff & service
No towels on evening arrival in room and didn’t get them until next day afternoon. Two rooms for family booked together but split into two separate buildings in hotel, they couldn’t put us together. Kept saying no parking space even though there were some which meant we had to pay for parking which was 5mins away. Had to wait for tables to come empty at every meal. All inclusive food but was always the same menu every day. Receptionist were young and didn’t have authority to make any changes or help. Only one lift on the block were were in for 9floors.
Stayed 4 nights in Aug 2022
Response from Asya Georgieva on Aug 28, 2022
Dear Marina,Thank you for spending time to rate us. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Imperial Palace Hotel 5*.Kind regards,

2/10 Terrible

Krum

Stayed 4 nights in Jul 2022
Response from Asya Georgieva on Aug 14, 2022
Dear Krum, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again. Kind regards,

2/10 Terrible

Ivan

Traveled with group
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Asya Georgieva on Aug 5, 2022
Dear Ivan, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your valuable feedback describing your experience is valuable for us and our future development. We will be delighted to welcome you again. Kind regards,

10/10 Excellent

Andrew

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome
After reading the reviews we was skeptical about booking this hotel, I am so glad we ignored the Karen's! I travel a lot and easily, This is the best hotel I have stayed in this year. The Hotel is right on top of the beach, it has an indoor pool and SPA (sauna, steam room, turkish baths). it has a massive outdoor patio with a bar in the middle and they sometimes have evening entertainment. There is even a bar in one of the outdoor pools. They have PS4's in the lobby, a piano, pool table, air hockey, there are awesome statues everywhere giving a real grandeur look. Room service comes everyday ,tthey replace towels, moisturizer and vegan soap. There is a shop inside the hotel (very cheap), i recommend the chocolate flavored cigars at 2 LEV each! . The promenade goes all the way to flower street packed with shops and elec scooters if you are daring. If i wanted to be hypercritical the only really downsides are that the bar shuts by 22:00 outside and the food isnt AMAZING but its still ok. Cant wait to visit again! There are friendly taxi drivers outside (who do not rip you off), we used them to visit the waterpark and old town nessebar.
Stayed 4 nights in Jun 2022
Response from Asya Georgieva on Jun 12, 2022
Dear Andrew, Thank you for choosing and recommending our Imperial Palace Hotel 5*. We are glad to read that you have enjoyed your stay with us and look forward to welcoming you back in the near future. Kind regards,

2/10 Terrible

Jack

Stayed 4 nights in Jun 2022
Response from Asya Georgieva on Jun 12, 2022
Dear Jack, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again. Kind regards,

6/10 Okay

Tsvetelina

Stayed 2 nights in Sep 2021

2/10 Terrible

ahmed danaoui

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Teribile
Bad experience 😔😔😔never come back
Stayed 3 nights in Aug 2021
Response from Guest Relation on Sep 9, 2021
Dear Ahmed Danaoui, Thank you for taking time to share your feedback. Providing the best experience for our guests is our main goal. Please rest assured that we will take the necessary measures to resolve this problem. We will be delighted to welcome you again. Kind regards,

10/10 Excellent

Elena

Stayed 4 nights in Jul 2021

10/10 Excellent

ADAMOS

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
PERFECT HOTEL
IT'S A WONDERFUL HOTEL IN EVERYTHING. SOME NEGATIVE ISSUES JUSTIFY IT BECAUSE THERE ARE TOO MANY CUSTOMERS IN THE HOTEL AND SOME OF THEM ARE TOO EXCESSIVE IN BEHAVIOR. PERSONAL I RECOMMEND THAT HOTEL.
Stayed 6 nights in Jul 2021
Response from Guest Relation on Jul 17, 2021
Dear Thank you for taking the time to leave you positive feedback based on your experience in our Imperial Palace Hotel 5*. Looking forward seeing you again. Kind regards

10/10 Excellent

Mark

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel on Sunny Beach
Amazing Location! The Hotel was Truly GRAND! The room was very spacious, strong water pressure, and the food was fresh and super tasty! The staff worked really hard to feed everyone and to keep the all inclusive food flowing. Yes the hotel is a bit older, and has some wear and tear, that’s too be expected. Overall it’s a great Hotel, with lots of sunshine. My one suggestion is they shouldn't allow guest to reserve Pool chairs with towels. But that’s the guest, not the Hotel. Keep up the great job!
View From Sea View Room
View of pool
View of Room
Stayed 3 nights in Jul 2021
Response from Guest Relation on Jul 13, 2021
Dear Mark, Thank you for being our guest and for sharing such a nice comment about your recent stay at Imperial Palace Hotel 5*. It is a pleasure to read about our guest's experiences and we are delighted you had a wonderful time with us. We are looking forward to welcoming you back at our hotel. Kind regards

2/10 Terrible

Michael

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst hotel ever! not clean. maybe 2* No towels ( room or pool). Food was from very low qty. Guys, if your reading this, just avoid this hotel. i Left 2 nights early
Stayed 4 nights in Aug 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

2/10 Terrible

Eli Ilia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Money stolen by manager of Victoria palace sunny b
Don’t try
Stayed 5 nights in Jul 2019
Response from Petar Kostov on Jul 13, 2019
Dear Eli, Thank you for choosing Victoria Palace hotel. Since you stayed and did not like the hotel I recommend to get in touch with your tour operator in order to clear the claim. Best Regards,

4/10 Poor

Caitlin

Disliked: Staff & service
Complete disorganization
After arriving late to sunny beach the stay started out with them losing our booking and not having anyone on staff to access it. They have no working phones so hotels.com couldn’t call and we wound up having to book, at additional cost, the only rooms left in the hotel at a much higher rate after sitting in the lobby for over an hour last midnight trying to sort it out. They then gave us a key to a room that is already inhabited (a shock to everyone) and finally got us sorted the next day after us spending hours checking in and going back and forth. There were two lovely staff members- Gabriella, and another girl I can’t remember, who were helpful to the best of their abilities. They were otherwise so short staffed and the staff wasn’t able to do what they needed. Breakfast was just one giant queue without enough food so we just ate out. The location is good and the pools were nice, but the disorganization and lack of prepared staff was awful.
Stayed 3 nights in Jun 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Nancy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
An aging grande dame
Victoria Palace needs major renovation. It's an aging hotel that requires modern amenities so it is 3 star at best. Reception and staff were very helpful. Pool area is lovely, and the swim up bar is a plus. Great Location, centrally located right in the center of Sunny Beach near the nightlife and shopping. Only one thing... the food is horrible!
Stayed 1 night in Aug 2018

4/10 Poor

tony, sunderland england

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
what a let down
Looking from the outside you think wow ticks all the boxes but once inside what a let down . Rooms are very tired , beds sheets were not changed the entire week , Found a cockroach in the room on the 7th floor the lifts breaking down all of the time , the food same stuff practically every day and stone cold And I would rate the food for a 2 star standard hotel , the pool looks nice from pictures but it's absolutely Dirty ( very sad ) the bars no cocktails just the cheapest vodka which is like paint stripper , I would avoid this hotel like the plague
Stayed 7 nights in Aug 2018

2/10 Terrible

Valeri, Sofia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horable place
This stay was horable. I do not recomend to anyone to stay at that creepy place.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible hotel
1) Rude valets that ask you to park your car and then ask you for tip 2) Old Mattresses with stains and depreciated furniture. Bed looked like from 80s. 3) A piece of chewed gum was left on the floor of the bathroom 4) No one answers when you call the reception or any other line for help. 5) Funniest thing was the folder with the hotel information was covered by handwritten pictures

6/10 Okay

Roger

Liked: Room comfort

2/10 Terrible

Yasmine, Norway

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Bad service and hotel was in bad condition
The hotel has no double beds. The free internet does not work enough to load any messages. There was a huge line for coffee in the mornings because the capacity of the breakfast buffee was not as great as the amount of guests staying at the hotel. It was raining into the hotel restaurant so the floors were wet and it was very chaotic. The staff was rude and not helpful . 60 euros disappeared from out hotel room and the hotel did not take any responsibility for it. They advertise for 5 stars but it is only 4 stars (should be less)

2/10 Terrible

RR

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer
A room doesn't belong to the hotel, the hotel doesn't belong to Accommodation

2/10 Terrible

rr

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tourism
Simply Am room doesn't belong to the hotel and a hotel doesn't belong to Accommodation !!!

2/10 Terrible

Family Trip

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Pick another place to visit. Nessebar is better
A boardwalk environment that is heavily traveled. Breakfast and dinner are included but we couldn't get a clean cup and the coffee machine was down. There was no coffee provided in the rooms. Pro's: Easy access to the beach, beautiful hotel lobby and nice pool area Con's: Dirty sheets, dirty towels, dirty room, beach drops off quickly so not appropriate for children,

6/10 Okay

Hamada, Louisville

Disliked: Cleanliness, property conditions & facilities
Nice hotel excellent sea views
Old furniture, low quality food. Fresh foods were not so fresh. Lots of fatty food and sweets. House keeping inadequate. Internet very weak.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Jul 2023

2/10 Terrible

Karoan

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Væreste hotel
Utrolig dårlig service - parkering udenfor hotellet , maden var utrolig dårlig- receptionen havde den væreste attitude intet service omkring hvordan opholdet var. Værelserne var beskidte og skimmel svamp i badeværelset, med et badekar som er sindsygt farligt at gravle op på når man skulle i bad. Poolen var utrolig beskidt og der var aldrig plads til at ligge. Deres fitness rum lukkede kl 19 hvilket jeg synes er så dårlig service når man er på hotellet. Dette hotel fortjener ikk engang 1 stjerne. Vi har været på hoteller med 2 stjerner der var bedre end dette. Utrolig skuffende.
Stayed 7 nights in Aug 2022
Response from Asya Georgieva on Aug 28, 2022
Dear Karoan,Thank you for spending time to rate us. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Imperial Palace Hotel 5*.Kind regards,

8/10 Good

Constantin Gabriel

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2022
Response from Asya Georgieva on Aug 5, 2022
Dear Constantin Gabriel, Thank you for your feedback. We would be glad to welcome you again at Imperial Palace Hotel 5*. Kind regards

4/10 Poor

Galina

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Ei hyvää
Stayed 5 nights in Jul 2022
Response from Asya Georgieva on Jul 23, 2022
Dear Galina, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your valuable feedback describing your experience is valuable for us and our future development. We will be delighted to welcome you again. Kind regards,

10/10 Excellent

Arne Roland

Stayed 12 nights in Jun 2022
Response from Asya Georgieva on Jul 23, 2022
Dear Arbe Roland Thank you for choosing to stay at Imperial Palace Hotel 5*. We are looking forward to welcome you again. Kind regards,

8/10 Good

Marina

Traveled with group
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jun 2022
Response from Asya Georgieva on Jul 6, 2022
Dear Marina, Thank you for choosing to stay at Imperial Palace Hotel 5*. We are looking forward to welcome you again. Kind regards,

4/10 Poor

Lars Widar

Traveled with group
Disliked: Property conditions & facilities, room comfort
Veldig skuffende hotellopplevelse
Uken begynte med at rommet ikke hadde en sovesofa, noe som var ubeleilelig mtp at vi var 3 stykker som skulle dele et rom. Dette burde ordnes enkelt, så vi spurte om en reiseseng. Fikk beskjed om at det måtte vi vente til neste morgen med, for da var manageren på jobb. Så vi måtte dele en seng. Fikk balkong inni hjørnet uten mye utsikt pga av stor buet konstruksjon utenfor. Spurte om å bytte rom men det var ikke mulig da vi hadde betalt for ultra, som betyr at vi skulle være i 8. etg og der var det fullt. Spurte om vi kunne bo i en lavere etg for å få litt mer utsikt, men det var umulig å få til.
Stayed 7 nights in Jun 2022
Response from Asya Georgieva on Jun 13, 2022
Dear Lars Widar, Thank you for taking time to share your experience with us. Thank you also for giving us a chance to improve our missing points and bringing this to our attention. Please rest assured that all your comments have been shared with related departments to avoid discomfort in future. We will be delighted to welcome you again. Kind regards,

4/10 Poor

Faisal Khan

Traveled with group, Business traveler
Disliked: Cleanliness, property conditions & facilities
Det var en veldig kjedelig hotell. Altså det var alt for dårlig rom. Sengen var veldig gammel og dårlig og rommet luktet gammelt. Det var bare en heis for så mange folk😔inngangene luktet. Maten var det samme hverdag altså ingen variant. De hadde ikke heller gode rutiner for korona situasjon med tanke på utdeling av munnbind og hansker ved inngangen til kjøkken
Stayed 3 nights in Sep 2021
Response from Guest Relation on Sep 9, 2021
Dear Faisal Khan, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again. Kind regards,

8/10 Good

Péter András

Stayed 1 night in Jul 2021

6/10 Okay

Anders

Stayed 7 nights in Jul 2021
Response from Guest Relation on Jul 25, 2021
Dear Thank you for choosing to stay at Imperial Palace Hotel 5*. We are looking forward to welcome you again. Kind regards,

8/10 Good

Bo Torvald

Stayed 11 nights in Jun 2021
Response from Guest Relation on Sep 9, 2021
Dear Bo Torvald, Thank you for choosing to stay at Imperial Palace Hotel 5*. We are looking forward to welcome you again. Kind regards,

6/10 Okay

Verified traveler

Traveled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
Die Lage ist einzigartig, das Bad braucht komplett Sanierung...Essen nicht gut organisiert. Pool-Bereich überbelegt!
Stayed 6 nights in Jun 2021
Response from Guest Relation on Jul 5, 2021
Dear, Thank you for choosing Imperial Palace Hotel 5* for your trip. Your feedback describing your experience and your critics are valuable for us and our future development. We sincerely hope to welcome you soon again. Kind regards,

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel bien situé +++
Hotel bien situé +++ en face de la mère hotel en rénovation mais qui prendrons fin le 1er juillet 2020.personnel accueillant et chaleureux
Stayed 2 nights in Jun 2020
Response from Reservations on Jun 26, 2020
Dear Guest. Thank you for taking the time to review your stay! I am very pleased to hear that our staff made your stay pleasant. Do checkout our Facebook and Twitter pages for promos that you might be interested in. Looking forward to seeing you again so Best Regards,

6/10 Okay

Kirsten, Essen, NRW

Traveled with partner
Das Zimmer ist sehr hübsch. Ein Wasserschaden wurde nur notdürftig beseitigt jedoch nicht behoben.
Stayed 6 nights in Sep 2019

2/10 Terrible

Verified traveler

Stayed 3 nights in Aug 2019

2/10 Terrible

Verified traveler

Stayed 7 nights in Aug 2019

4/10 Poor

Ann-Kristin

Disliked: Property conditions & facilities, room comfort
Hotellrommene er i meget dårlig forfatning
Vi bodde på samme hotell for 10 år siden. Hotellet er ikke rehabilitert eller fornyet på disse årene - det er MEGET slitt, spesielt rommene. Malingsflak datt fra tak og ned på klær og andre ting som lå på rommet pga fuktskader i etasjen over. Sluket på gulvet på badet var tett, så dersom vann fra dusjen rant ut, ble hele gulvet fylt med vann. Det ble heller ikke fylt på med nok håndklær på rommene. Ikke wi-fi på rommene, kun i resepsjonsområdet. Få heiser, lang ventetid på heisene. Uteområdene er OK, flott beliggenhet.
Stayed 9 nights in Jul 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

vidar, kristiansand

Disliked: Cleanliness
Fint hotell med bra beliggenhet. Renhold på rommene var elendig. Bodde 7 dager her, og fikk nye håndklær 4 ganger. Ellers ingen rengjøring. Maten var ok, men ganske ensformig. 4 barer er bra når du har all inclusive. Kun et toalett i resepsjons/bar område på dette store hotellet, er alt for lite.
Stayed 7 nights in Jul 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Verified traveler

Disliked: Cleanliness, property conditions & facilities
Fint på utsidan!
Väldigt fint utanvändigt och entrén men rummen var mindre påkostade samt slitna. Städningen av badrummet var under all kritik.
Stayed 2 nights in Jul 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

FABIO

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
da fuori una reggia all'interno una capanna
Buongiorno l'hotel visto da fuori molto bello degno di 5 stelle ma all'interno fa veramente ribrezzo pulizia zero dalle camere ..sudice tv ancora con tubo catodico anni 90 alla sala ristorante con tovaglie sporche non stirate dove c'era il servizio bar ...del ristorante una puzza nauseabonda da topo morto da 2 giorni.... il cibo da trattoria di quelle piu scarse in assoluto se vuoi abbuffarti di patate quello è ok poi ho preso prenotando una serata al ristorante italiano ( che di italiano non aveva assolutissimamente niente) tovaglie piene di formiche il personale solo stagisti senza una minima esperienza voto zero nemmeno una stella non ci tornerei MAI piu in questo hotel non è degno di 5 stelle darei una stella ...tipo pensione delle piu scarse le persone transitano in hotel in costume scalzi senza ritegno uomini a petto nudo uno schifo totale... prossima volta provero altra sistemazione in altro hotel
Stayed 2 nights in Jun 2019
Response from Asya Georgieva on Aug 14, 2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

4/10 Poor

Masoud, stockholm

Service och mat vara inte riktig bra som hotel har 5 stjärna
Stayed 4 nights in Sep 2018