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"Excellent room cleaning service! Great deal for a family package - great return on your money! Otherwise, it is overcrowded, overbuilt, congested, you feel you are in a city, services are adequate, but not exceptional, the staff does not speak Bulgarian. You have to pay for a chair and umbrella. ..."

"Good view, good location, Staff ok, but hotel needed an upgrade as it did not suit the 4 star rating in the current condition, issues and very low maintenance, from issues with elevator, socket plugs pulled out and electrical wiring exposed, intercom telephones not working, rotten doors and door ..."

"Spotless.really comfortable,good service definitely recommend"

"If the Royal Palace Helena Park Hotel was an all inclusive cruise ship, it would be known as the Titanic not because of the level of service but the experience... -not issued wrist bands upon arrival and were refused drinks and when the bartender called the front desk they were told we weren’t untitled ..."

"Not bad for the price, bed and pillows could be more comfy, close to beach club area so could be noisy till early hours of the morning, nice lobby area, short stay couldn't try the spa"

"Relaxing and very enjoyable Convenient location and good food."

"Nice interior design, very clean place and helpful staff."

"Really friendly staff excellent service 5*"

"We loved our stay in this hotel, it was recently refurbished and they have done a nice job with the decor, it has a very homely, relaxed atmosphere. The food is tasty and there's a nice variety, and also there is a microwave for heating food which I found great. The staff were the friendliest I've ..."