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they refuse to book me o room. please refund the money
BARNA
Stayed 1 night in Apr 2019
Response from Vladimir on May 20, 2019
Dear Barna,
why you are rating the hotel ,without being our guest ?
4/10 Poor
Verified traveler
Jul 16, 2018
Liked: Staff & service
Disliked: Cleanliness, room comfort
The sheets weren't clean enough and they didn't change them or the towels the whole week. Just kept giving us more toilet paper. Also, the pillows were horrible. The staff was friendly although they refused to refund money for the last night even with a week notice.
Verified traveler
Stayed 6 nights in Jul 2018
Response from John,Manager on Mar 18, 2019
Dear guest,
Sorry for any inconvenience,but we have policy,which we strictly follow,therefore you are a few dissapointed,but we did our best to satisfy all your needs.