New Lowell Vacations from $630

Hiccups aside, the staff has been helpful and friendly. The place could use some cosmetic work but overall, it has an identity of its own. It is near a lot of things, so location is on their side. This is my second time in this hotel, and I have always enjoyed my stay. Friendly and helpful staff is the key!

The check in process was terrible. They sent a link to pay a damage deposit. Link didnt work. I asked them to resend but still didn’t work. I tried to communicate with email but didn’t get any sastifaction. When we arrived at the property we couldn’t check in because damage deposit wasn’t received. I tried to call the numbers on website. No answer. It was 5 pm ( not midnight ) the security guard was fantastic and told me to keep calling and he also called a number. Eventually he spoke to someone. They resent me a link for damage deposit. I paid and they let me in the room. The room was ok. It seemed clean but very dated with carpet in bedroom. The elevator in the building is very slow and there are a lot of Tennants. We waited for 20 min for an elevator to fit in ( all were full ) and ended up walking down 19 flights of stairs because we were going to be late for an event. Overall it wasn’t a terrible experience. The location is perfect!!!. Thankful for the security guard or I’m not sure we would have had a room.

Perfect walking distance for everything

I was concerned when I arrived because I was in the heart of downtown during the World Cup, and this clearly was a bustling location. The clientele all appeared well-heeled and ready for a good time. I personally prefer a low key quiet stay, and I expressed that desire to the staff. They reserved me a beautiful room on a higher floor. I told them that I am partial to quite few pillows and found a veritable pillow fort waiting for me! I had asked for a steamer to prepare a dress for an event I was attending and one was brought to me almost immediately. The staff were incredibly warm and welcoming. The hotel itself if beautiful. Truly the only constructive feedback I could give was that there was no jam with my croissant, and no English Breakfast tea in my room. Both entirely non-issues. I will absolutely be staying here again.