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Reviews of Clarion Hotel New Orleans - Airport & Conference Center

2.5 out of 5
Clarion Hotel New Orleans - Airport & Conference Center
2829 Williams Blvd, Kenner, LA

Reviews

8.0

Very Good

Rating 10 - Excellent. 259 out of 552 reviews" "
Rating 8 - Good. 130 out of 552 reviews" "
Rating 6 - Okay. 73 out of 552 reviews" "
Rating 4 - Poor. 35 out of 552 reviews" "
Rating 2 - Terrible. 55 out of 552 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Jamie, Longview

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient to the airport. The staff was incredible and used the shuttle to follow us when turning in our car to bring us right back to the hotel. Such great service 💖.
Stayed 1 night in May 2024

2/10 Terrible

Joseph

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in May 2024

8/10 Good

Caridad

Liked: Staff & service
Disliked: Property conditions & facilities
A little upgrading would help also the sheets are a bit rough You can see stains in the bathroom that are visible It was quiet do!
Stayed 1 night in May 2024

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, comfortable. Should have coffee available before 7.
Stayed 1 night in May 2024

10/10 Excellent

Laura

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoy the breakfast and keep in mind Uber to the French Quarter is about $20. Nice Staff
Stayed 4 nights in May 2024

10/10 Excellent

Hugo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Kathy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The building is older and has carpet on the floors .. so that was a turn off. Overall the room was clean .. I just didn’t care for the carpet, I wanted to use the extended parking.. but the staffing for pickup at the airport was inconsistent so I had to chose another option for the airport. The staff was really nice and answered all the questions we had. It was really convenient to the airport.
Stayed 1 night in Apr 2024

8/10 Good

Margaret

Traveled with partner
Liked: Cleanliness, staff & service
Near airport, it needed a taxi because shuttle hours is limited
Stayed 1 night in May 2024

8/10 Good

Hollie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Meet our needs for a one night stay near MSY.
Stayed 1 night in May 2024

6/10 Okay

Marquettia

Liked: Staff & service
Cool if you just trying to be out the way.
Stayed 5 nights in Feb 2024

10/10 Excellent

Christina

Stayed 1 night in Apr 2024

6/10 Okay

John

Traveled with partner
Was an average experience. The grass and weeds needed to be trimmed in the rear parking lot. Looked really trashy back there. In our room, the vent was broken in the bathroom. Also, during the stay we never were given any face towels and when we asked for face towels, we were told they were out and had none.
Stayed 2 nights in Apr 2024

10/10 Excellent

Efrem

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice hotel
Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 2 nights in Mar 2024

10/10 Excellent

Patricia

Traveled with group
The shuttle drivers both ways were a wealth of information. Front desk people were very nice
Stayed 1 night in Apr 2024

4/10 Poor

brenda

Disliked: Cleanliness, staff & service, property conditions & facilities
just looks old and dirty, also had to pay 5 $ for a hotel cup of coffee
Stayed 2 nights in Apr 2024

6/10 Okay

Susan

Disliked: Staff & service, property conditions & facilities
No dinning room Bathroom poor shape...no fan Room. Was clean and large
Stayed 1 night in Apr 2024

2/10 Terrible

Dichonne

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
A hole in the wall
Stayed 2 nights in Apr 2024

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

STANLEY

Stayed 2 nights in Apr 2024

10/10 Excellent

Liliana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Jahaira

Stayed 1 night in Apr 2024

2/10 Terrible

Wayne

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The Clarion is a poorly-managed, poorly-maintained, unclean facility with little to recommend it. It would be difficult to find a hotel with a less motivated staff. One would almost wonder if management sought out employees who were as self-interested and unconcerned with guests' comfort. We identified several deficiencies and malfunctions in our room, including an inoperable refrigerator. The room had no microwave, the only one available to guests being located in a bar area ata distance from the room. The may have been additional ice machines on an upper floor, however that on our floor was inoperable and the other at a considerable distance. The carpet in our room can only be described as "filthy," as were those we observed in the public areas. Requests for room cleaning and a linen refresh were ignored, only rectified by confronting housekeeping in the hallway with our soiled linen, and taking the initiative to clean the room ourselves. Possibly a one-night traveler heading out in an early flight might be able to overlook the above, however we were locked into a 5-night stay due to an uncancellable reservation so we had no choice (interesting use of a term, since it's a "CHOICE HOTEL"). We were unable to move to another facility without sacrificing our prepaid fees. In short, do not expect a clean, well-maintained facility with desired amenities. Further, do not expect a cleanliness, a responsive staff or the management to care. Recommendation: Go elsewhere!
Stayed 5 nights in Apr 2024

10/10 Excellent

Tove

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing and helpful. Room was clean and very comfortable
Stayed 1 night in Apr 2024

8/10 Good

Nora

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Found a dead cockroach in the room. Informed housekeeping and front desk.
Stayed 2 nights in Apr 2024

10/10 Excellent

Ryan

Liked: Cleanliness
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Stayed 1 night in Mar 2024

10/10 Excellent

Miyiah

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Mitzi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a great location with nearby dining options. However, I was disappointed to learn at check in that the airport shuttle didn’t start until 7:00 a.m. and my flight was at 8:00 a.m. It was the only reason that I chose to stay at this hotel to begin with. I then had to take a taxi to get to the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Carol

Stayed 1 night in Jan 2024

10/10 Excellent

Kimberly

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The front desk staff was amazing, and my room was spacious, with a nice bath tub. Yet I was not happy with the fact the attached restaurant did not have a Saturday buffet, and the swimming pool and jacuzzi are down and have been for a while. There is ample parking.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tameika, Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great is a understatement! We will definitely stay here every time we visit within 30 miles of our destination.. Everything was clean no smells and comfortable no complaints what so ever ! Special shout out to the African American lady that works the front desk think her name is Kayla but definitely starts with a K she bent over backwards for us .. upper management was great also ! Has great security also that’s friendly too!
Stayed 2 nights in Apr 2024

6/10 Okay

lorin, renton

It’s was nice in the room just dated and run down a little
Stayed 1 night in Apr 2024

8/10 Good

Camilla

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flights cancelled and we booked from airport. Excellent service, friendly staff and clean rooms. Just what we needed after a hectic day. Had a bar too!
Stayed 1 night in Apr 2024

6/10 Okay

susie

Stayed 2 nights in Mar 2024

2/10 Terrible

Olena

Stayed 1 night in Apr 2024

8/10 Good

Clark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024

10/10 Excellent

Jogues

Stayed 1 night in Apr 2024

8/10 Good

James

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
spacious
Stayed 1 night in Apr 2024

10/10 Excellent

Veronica, Rochester

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Airport shuttle and close to airport are plus.
Stayed 1 night in Mar 2024

2/10 Terrible

HIMANSHU

Stayed 1 night in Apr 2024

10/10 Excellent

Adrienne L.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Please keep up the great work!
Stayed 3 nights in Apr 2024

6/10 Okay

Jacqueline

Stayed 1 night in Apr 2024

8/10 Good

Debra

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Marcus

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was wonderful. The property overall was great. The tv in my room didn't work during the NCAA basketball games but for a quick stay it was nice
Stayed 2 nights in Apr 2024

2/10 Terrible

Ashton, Rex

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room need things fixed .. fixtures hanging in the bathroom
Stayed 2 nights in Mar 2024

2/10 Terrible

John

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Kirpal

Stayed 1 night in Apr 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Mar 2024