Upon checking in, I was told that my room wasn't ready. Check in was at 4pm, we walked in at 4:05. Strike one. We said ok, we'll wait for the room to be ready. When coming back, the manager tried to tell me I hadn't booked the room I that I paid for. I showed her my receipt showing that I did, in fact, book this particular room. Strike two.
We get into the room and I immediately go to check the sheets. The sheets were stained and there was a LIVE INSECT CRAWLING IN THE BED. I took video of it and we go back down to the front desk to inform them of this disgusting turn of events. As we tell them, the manager gives me the option of either taking the same type of room or upgrading to a suite.
After all of that, the upgrade should have been immediate. We take the upgrade as well as vouchers for breakfast the next morning. The suite sheets also had hair in them and we never received the allergen free bedding we requested until the night before we were due to check out.
The curtains had dust bunnies on them. Literally.
Strikes 3 through infinity.
It's really a shame because I've stayed at that property before and it was really great. It's so sad to see a once incredible hotel get so bad.