The staff was good, and we were able to get extra coffee and towels when we needed them. But it took a while for these things to be delivered. The bed was really uncomfortable, very hard. My husband and I both had a difficult time getting comfortable and getting sleep.The shower was also very uncomfortable. The water shot out very 'sharply' and made you feel like you were being stabbed. We were unable to adjust this, and we asked the staff on our first night there, but they never came up to try and fix it even though they said they would. We were there 4 nights, so this was an on going issue throughout our stay. The breakfast was great though. Always hot and fresh with plenty of variety.