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Clean room, great location, easy check in

All is well except for the communication. You can rarely get a hold of anybody at the front desk.

Our stay at The Oaklander Hotel, Autograph Collection was decent overall. Decided to go with the hotel and spend a little extra for the Studio Suite, 1 King Bed, Corner view as I was surprising my partner with trip and tickets to the Pittsburgh Steelers game for his Birthday. The view from the hotel was lovely. Cleanliness was excellent. Cons: I called well in advance to ask about a Military discount, I provided my reservation number and dates and was told that nothing further was needed; I would simply need to mention it at check in along with providing my Military ID and a discount would be honored. However, upon arrival, I was informed that the discount could not be applied due to it being a “special event” weekend. This was quite frustrating and misleading, especially since I had been assured otherwise during my call. Additionally, the beds were extremely uncomfortable very firm, almost like sleeping on cardboard. My partner and I both experienced body aches for days afterward because we didn’t sleep well. The overall experience simply was not worth the cost.

Great hotel, excellent location.

Great room and staff in hotel. Valet parking was a little strange.