Phoned the lady half hour before we got there,she took my deposit and said she would send code to get in apartment,we got there and still no code stood outside freezing tried ringing 3 times , final she back to us and we got the code we booked this apartment as it had 3 beds but when we got there it only had 2 double beds in so 1 of our party had to sleep on sofa,and we had 2 towels for 4 of us, she said we would get some more but none came.