Comfort Double Room, Accessible, Ensuite | Miscellaneous
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Reviews of New George Hotel

2.5 out of 5
New George Hotel
88 Osborne Road, Newcastle-upon-Tyne, England

Reviews

6.0
Rating 10 - Excellent. 7 out of 82 reviews" "
Rating 8 - Good. 25 out of 82 reviews" "
Rating 6 - Okay. 20 out of 82 reviews" "
Rating 4 - Poor. 13 out of 82 reviews" "
Rating 2 - Terrible. 17 out of 82 reviews" "

6.4/10

Cleanliness

6.8/10

Staff & service

5.0/10

Amenities

5.4/10

Property conditions & facilities

3.4/10

Eco-friendliness

Reviews

10/10 Excellent

Mark peter

Liked: Cleanliness, staff & service, property conditions & facilities
We and a enjoyable time at the property good vibrant area and defo will be staying there again as we travel to Newcastle regularly
Stayed 2 nights in Feb 2024

8/10 Good

David

Business traveler
Liked: Cleanliness, room comfort
Great value!
It’s not The Ritz but it was warm, the bed was comfortable, the room was pretty big and it was clean / brilliant value for what I paid!
Stayed 1 night in Dec 2023

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Steven

Stayed 9 nights in Jun 2023

4/10 Poor

Nicola

Stayed 1 night in Mar 2023

2/10 Terrible

Hannah

Stayed 1 night in Mar 2023

2/10 Terrible

Jeannette

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
hotel of delayed arrival and when I arrived hotel locked so had to find somewhere else the first night.
Stayed 2 nights in Sep 2019

2/10 Terrible

Simon

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shabby
Shabby
Stayed 2 nights in Jul 2019

6/10 Okay

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
The room we had was not the one in the picture. The fan and the wall light did not work in the bathroom. The windows were stuck shut with paint. We had to pay upfront for the room rather than on departure, The room its self was a bit grubby and not finished well. I would say overall it was not good value for money as Ive stayed in a lot better for a lot less.
Stayed 2 nights in May 2019

2/10 Terrible

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort
No thanks
Ok for crawling upstairs from the bar underneath. Not pleasant.
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Disliked: Property conditions & facilities, room comfort
Very basic and tired. Shampoo and hairdryer are basic requirements
Stayed 1 night in Sep 2018
Response from General Manager on Sep 25, 2018
Hi, Thank you for your review. Each room should come with hairdryer and shampoo so I apologies for this. I will have housekeeping look into this. Kind Regards The New George Hotel

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2018
Response from General Manager on Sep 14, 2018
Hi Mark, Thank you for your review and we are happy you had a great experience with us during your stay. We are always looking to drive our guest experience during each trip and we value your feedback.

2/10 Terrible

Grant

Never again
Quite possibly the worst hotel I’ve ever stayed in the door didn’t lock mattresses were terrible no toilet roll pigeons were in the room five flights of stairs with the baby
Stayed 1 night in Sep 2018
Response from General Manager on Sep 8, 2018
Hi Grant, Thank you for your feedback and we are sorry you had this experience with us on your visit. First of all I would like to apologise for the no toilet roll in the room. Our house keeping have been informed of this as they follow a check list for each room and this should have been included. All our rooms lock with the key provided and if not we would have been more than happy to assist you. Regarding the pigeon in the rooms, our windows for health and safety purposes have restricted open access which open slightly which I believe wont fit a bird through the gap and our housekeeping never made us aware of this. Our staff would have been more than happy to assist in removing the pigeon out of your room. With our Hotel being fully booked and your booking request for a 5 bed room we can only apologise for your room being on the 2nd floor. If assistance was needed then our hotel staff would have been more than happy to assist you in this. Our hotel has just recently changed management and we value your feedback as we are looking at enhancing our guest experience during their stay. We have reviewed your feedback and rectified all the points raised. Kind Regards The New George Hotel

4/10 Poor

t, london

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Awful experience. I booked a hotel and I got first a room Outside in an another building. It was so loud that I complained - the guy who works there tried his best. But the empty rooms weren’t cleaned. After a while he found finally a room. Still not good but better - the shower handle was broken so I skipped the shower. Disappointed was that I booked it for £30 (not worth it) and 2 hrs later was it just £16 (this would be the better price). Everywhere in the floor where dirty beddings in a sack - not really pritty I would say. Sorry
Stayed 1 night in Aug 2018
Response from General Manager on Sep 4, 2018
Hi, Thank you for your feedback and we are sorry you experience that on your visit. The Hotel has been took over and we are making some big improvements to enhance all our guests experience during there stay. Our housekeeping team have been briefed and we are looking forward to the future for our guest. Thank you for your feedback. Kind Regards The New George Hotel

6/10 Okay

Graham

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jul 2018
Response from General Manager on Sep 5, 2018
Hi Graham, Thank you for your review. We have just recently took over the hotel and are making some big improvements to the facility and house keeping to enhance our guests experience. Thanks The New George Hotel

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Average but Noisy
Hotel was clean, but a bit tied. Rooms were basic, but the price reflected this. Biggest problem was the noise. Location seemed to be a local retreat for happy (loud) people returning from a good night out in Newcastle. After a 150 mile drive sleep is good, preferably uninterrupted. Parking was difficult too. Probably won't stay there again.
Stayed 2 nights in Jun 2018

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and pleasant room
Stayed 2 nights in Jun 2018

8/10 Good

Ray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy bed and windows blanked out traffic noise.will I go there again you bet I would.
Stayed 4 nights in May 2018

8/10 Good

Ross

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place
Only stayed for one night but had a pleasant stay. Room was nice and clean and it's in a decent location.
Response from Jana on Apr 19, 2018
Thank you for your feedback !

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very very basic
Freezing cold room , no internal phone , good points are price and parking and location
Stayed 1 night in Apr 2018
Response from Jamie on Apr 15, 2018
We are sorry that your room may have been cold during your stay, we try our best to address any reported issues immediately. We value your feedback.

8/10 Good

SEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2018
Response from Michaela on Feb 6, 2018
Thank you for taking the time to rate our hotel.

6/10 Okay

phil, Liverpool

Liked: Staff & service
Nice hotel this is t 2nd time I have stayed
Nice hotel ,bar staff a bit awkward ,mattress on bed stained, but overall good.
Stayed 2 nights in Jan 2018
Response from Jana on Jan 29, 2018
Thank you for your feedback !

8/10 Good

koolkat, Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and value
The staff were friendly, polite and helpful. Good location, near town. It's not the Ritz, but clean, warm and good value for money as a base to explore or attend an event from.
Stayed 1 night in Jan 2018
Response from Jana on Jan 24, 2018
Thank you for your feedback. Kind regards, Jana

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Functional for one night
Basic functional hotel which may have had a make over recently. New carpet on stairs and good laminate flooring in bedroom. All looked freshly painted. Good new white towels and clean comfortable beds. All that can’t disguise its an old building and a bit ramshackle if you go in back door. Only about 3/4 parking spaces. On arrival the place looked deserted and reception was closed. The instruction to phone a number was not answered but after 20 mins or so a member of staff turned up. That was in contract to our checking out when the housekeeper / receptionist was great giving us good and helpful info. A quiet nights sleep too.
Stayed 1 night in Jan 2018
Response from Jana on Jan 24, 2018
Thank you for your feedback. Kind regards, Jana

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Dec 2017
Response from Jana on Jan 24, 2018
Thank you for your feedback. Kind regards, Jana

4/10 Poor

Phil

Liked: Cleanliness, staff & service, property conditions & facilities
A little too noisy
Second time I've stayed here and it wasn't like the first. This time, I was on the top floor, I was there for work and had a lot of equipment with me (there was no lift). The room was warm, so I opened the window...all evening you can hear shouting, swearing and the odd bottle being smashed, it was not good. The overall stay was good, but I wouldn't stay again.
Stayed 2 nights in Aug 2017

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, room comfort
Took 3 hours for them to turn the heating off, room was unbearable and took until 23.30 to turn it off. Heavily pregnant wife was less than happy. Took them so long as they were busy in the kitchen (food stopped at 9pm??)
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Liked: Cleanliness
Ok
The room was like an attic and it was outside of the main hotel. The flooring was on a slope. And the windows did not open. The bathroom flooring maybe needed re-doing. I would say it was value for money though. Limited parking at rear of hotel.
Stayed 1 night in Sep 2017

6/10 Okay

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maybe
A little uncomfortable. Pleasant enough.

2/10 Terrible

chris

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dirty
Terrible place I mean just terrible! The 4 single bed rooms are wooden huts out the back. No hot water until 12 when checkout is 11. Live wires on show. Beds have thinnest mattress ever towel was grey and not the natural colour! Beds had stains on them. This is me being polite one of my colleagues has done a trip adviser review worse

6/10 Okay

Desmond

Liked: Cleanliness
This is a reasonably hotel for budget travellers.

10/10 Excellent

Rune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Everything about the place was fine, staff were really friendly, and rooms were clean but the only thing I was concerned about was the fact the bath and taps were contantly running out of hot water, didn't have enough to have a bath and because of this couldn't have a shower as well, also told the lady at reception about this did something about it and then ran out again after five minutes of turning the tap on, didn't ruin my stay but when you pay £70 for one night you'd expect them to have hot water.

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities
more a hostel than hotel if anything
little noisy being above a bar / restaurant. room was clean but poor condition. overall poor condition - perhaps if I expected to stay in a hostel, I would have been more satisfied

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

J, Ire

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Convenient hotel, 15 minutes walk to city centre.
Good for one night, a long stay in this hotel wouldn't be advised. Not exactly luxury but everything you need.

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
awful
An awful hotel, like going back in time 40 years.....car parking was a complete joke and the room was vile. Never ever again!

2/10 Terrible

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible!!
Hotel location is great, cost around £8 to get to the centre. No hot water or heating. Lights kept tripping. rooms very small and very outdated. Luckily one of the guys is an electrician so sorted the lights out. No one in the whole hotel could have a hot shower. The bar, resturant and staff are excellent they are on hand to help and guide as required. Shame the hotel didn't live up to standard, even budget hotels are better!!

6/10 Okay

Chris

Ok for an overnight stay

6/10 Okay

Ralph, Leeds

Liked: Cleanliness, staff & service, room comfort
Jesmond hotel
A bit quirky (four beds in my room) but great location and value for money. The four car park spaces always seem to be full, so a short walk to on-street parking areas should be expected. OK in the summer... Oh, and when you're looking for the hotel it's signed The George, not The New George.

2/10 Terrible

Martin, Bromsgrove

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap and definitely not Cheerful!!
Wifi was none existant, room was like a garden shed and the bed was rock hard. The room was not clean daily. Cheap and certainly not cheerful, receptionist has exceedingly poor, basically didn't care!

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location but let down by poor standards
Very basic, some soap in the bathroom would be a nice touch. Bathroom floor in very poor condition. Staff were helpful when asked about transport but the "chef" didn't know what yoghurt was and couldn't provide marmalade for breakfast as they'd run out! Certainly not what the ad had led me to believe. wouldn't go back or recommend it to anyone.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reasonable value for money but busy nightlife
Location etc ok, staff very friendly and helpful. Room a bit tired and as over kitchens, noisy from extractor fans

6/10 Okay

EAM, Manchester

Liked: Room comfort
Definitely a convenience hotel. Great location
Great for short visits on a budget. For the price its good value, full cooked breakfast and option of parking included. Some rooms appear better standard than others.

8/10 Good

Andrew, Nottinghamshire

Liked: Cleanliness, staff & service, room comfort
Friendly staff, went out of their way to help.

10/10 Excellent

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Steven, Birmingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks for the hospitality
Would stay again

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

AES, Surrey

Disliked: Cleanliness, property conditions & facilities, room comfort
Knackered. And so's the hotel.
1 night stay for work. Breakfast o.k. Room very tired. Bathroom. V. Tired hotel very very tired. Staff O. K.

2/10 Terrible

Deborah, Driffield

Disliked: Cleanliness, staff & service, property conditions & facilities
Only stay if on a stag or hen party
The room was large and clean but tv didn't work - the breakfast was greasy n the room it was served in was disgusting. When we arrived they told us breakfast was 8 -9.20 on the Monday we went down at 9.05 and the said it finished at 9 and chef had gone so we had cereal and toast! Checkout was 11 but they knocked on our door at half ten to clean the room- stag n hen parties were arriving home at all hours of the night - I hardly slept - -I definitely won't be staying again!!