Suite, 1 King Bed, Non Smoking, Jetted Tub | Premium bedding, desk, laptop workspace, blackout drapes

Reviews of Country Inn & Suites by Radisson, Niagara Falls, ON

2.5 out of 5
Country Inn & Suites by Radisson, Niagara Falls, ON
5525 Victoria Ave, Niagara Falls, ON

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1478 out of 2461 reviews" "
Rating 8 - Good. 720 out of 2461 reviews" "
Rating 6 - Okay. 164 out of 2461 reviews" "
Rating 4 - Poor. 55 out of 2461 reviews" "
Rating 2 - Terrible. 44 out of 2461 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Natalie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most comfortable beds, pillows and sheets I have ever experienced in a hotel. Very quiet and clean. Convenient location.
Stayed 2 nights in May 2024

10/10 Excellent

Toshiyuki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very affordable
Stayed 2 nights in May 2024

8/10 Good

Darrin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to restaurants and the falls. The parking lot was little more than a gravel lot. Very little paving.
Stayed 1 night in May 2024
Response from Chris on May 10, 2024
Dear Darrin, Thank you for choosing to stay with us and for writing us a candid review. While we are pleased to know that you enjoyed your overall stay and liked our convenient location in particular, we are very sorry about the parking lot condition. We appreciate your informative feedback and will certainly share it with our upper management for improvement actions to better guest experience. Again thank you for your valuable inputs. You take care! We hope to see you again soon. Until then our best wishes! Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Arshad

Liked: Cleanliness, staff & service, property conditions & facilities
Good value. Clean. Excellent staff.
Stayed 1 night in May 2024
Response from Chris on May 10, 2024
Dear Arshad, Thank you for staying with us and for your awesome review. We are happy to know that you had a wonderful stay and found our staff helpful and your room nice and clean. We are also pleased to hear that you found our hotel great value for money. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Kay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well maintained the hotel, nice & clean. The staffs are very helpful,the breakfast was so good & plenty of choices. I will definitely come back.
Stayed 1 night in May 2024
Response from Chris on May 10, 2024
Dear Kay, Thank you for taking the time to write us a great review. We are pleased to know that you had a wonderful experience staying with us, and were most impressed with our clean and well-maintained property, friendly customer service, and good breakfast. We appreciate your business and support, and look forward to the pleasure of hosting you again soon. Our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Shaheen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a very convenient location. Staff are excellent! Easily walkable to area attractions and dining facilities. Would stay again.
Stayed 1 night in May 2024
Response from Brendon on May 9, 2024
Hello Shaheen,Thank you for your wonderful review of the Country Inn and Suites!! We are delighted our hotel was ideally located for everything you wanted to experience on this visit. We are also glad that our staff made the stay even more enjoyable. Thank you once more; we can not wait to see you again on your next visit to the Falls.RegardsGuest Services

6/10 Okay

Aissa

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

Faheem

Liked: Cleanliness, staff & service, property conditions & facilities
👍
Stayed 1 night in May 2024
Response from Chris on May 8, 2024
Dear Faheem, Thank you for choosing to stay with us and for your good review. We are pleased to know that you enjoyed your time with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

8/10 Good

Desiree

Liked: Cleanliness, staff & service, property conditions & facilities
Good place
Stayed 1 night in May 2024
Response from Chris on May 8, 2024
Dear Desiree, Thank you for choosing to stay with us and for your good review. We are pleased to know that you had an enjoyable experience with us. We appreciate your feedback and support, and hope to see you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Hae

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly sevice.
Stayed 1 night in May 2024
Response from Chris on May 8, 2024
Dear Hae, Thank you for staying with us and for your awesome review. We are pleased to know that you enjoyed your time with us and were most impressed with our friendly customer service. We appreciate your business and support, and look forward to hosting you again soon. All the very best! Thanks & regards, Guest Services

2/10 Terrible

Mk

Traveled with partner
No security on parking lot
Stayed 2 nights in May 2024
Response from Chris on May 6, 2024
Dear MK, On behalf of our entire staff at Country Inn & Suites by Radisson, Niagara Falls, ON - CN493 we apologize for the concerns you shared about the parking lot security. Guests and vehicle safety is our top priority, and we are incredibly sorry that the parking lot incident took place during your stay. We have shared your feedback with our upper management seeking their support and actions to tighten parking lot security and inspections especially during night hours. Should you need additional support, please don't hesitate to contact us. We appreciate your feedback and do hope for an opportunity to provide you with a safe and enjoyable experience during a future visit. Thanks & regards, Guest Services

10/10 Excellent

claudia

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great! The facilities were clean. The rooms were like typical hotel rooms. Beds were comfortable. All good!
Stayed 2 nights in May 2024
Response from Chris on May 6, 2024
Dear Claudia, Thank you for taking the time to write us an amazing review. We are delighted that you had a wonderful stay, and were most impressed with our friendly customer service, well-maintained facilities, and comfortable beds. We appreciate your business and support, and look forward to hosting you again soon. Our best wishes! Thanks & regards, Guest Services

8/10 Good

Dien

Liked: Cleanliness, staff & service, property conditions & facilities
We like the room’s fragrance, smells fresh and good. The breakfast is also good, the location is petfect, walking distance to the falls and Clifton Hill, staff are nice, and we got cookies for free😉. There is Parking fee CAS 20 tax. Overal we like staying here, won’t mind to stay here on our next visit, but not too happy with the parking fee.
Stayed 1 night in May 2024
Response from Chris on May 6, 2024
Dear Dien, Thank you for taking the time to write us a detailed review. We are happy to hear that you enjoyed our fresh guestroom, good breakfast, perfect location, and complimentary cookies. We are sorry to hear that the parking charge dampened your excellent experience with us. As most of the hotels in Niagara Falls we charge for parking as there are not enough parking spots in the area especially during the busy tourism season. We'd appreciate your understanding and patience in this regard. Again our sincere thanks for your feedback and support. You take care. We look forward to the pleasure of hosting you again soon. All the very best! Thanks & regards, Guest Services

8/10 Good

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay, great breakfast. Wish we didn’t have to pay $20 tax for parking.
Stayed 1 night in May 2024
Response from Chris on May 5, 2024
Dear Jade, Thank you for staying with us and for writing us a great review. We are pleased to know that you loved your stay and enjoyed our breakfast. We are sorry that the extra parking charge dampened your excellent experience with us, and would appreciate your understanding and patience in this regard. Again a big thank-you for your valuable feedback. You take care. We look forward to welcoming you back for another wonderful stay soon. All our best wishes! Sincerely, Guest Services

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Went for the eclipse. Staff were great. Rooms were clean. Area is pretty walkable.
Stayed 3 nights in Apr 2024
Response from Chris on May 5, 2024
Dear Amber, Thank you for spending time with us and for writing us an awesome review. We are happy to hear that you had a wonderful stay, and were most impressed with our friendly customer service, clean guestroom and convenient location close to the falls. We appreciate your feedback and support, and look forward to hosting you again soon. Thanks & regards, Guest Services, Country Inn & Suites

10/10 Excellent

Joanne

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great location for walking abd parking on the premises and the breakfast was great selection and all the staff were very nice
Stayed 1 night in May 2024
Response from Chris on May 5, 2024
Dear Joanne, Thank you for taking the time to write us an amazing review. We are delighted that you had a wonderful stay, and our convenient location, good breakfast and friendly customer service all left a favorable impression on you. We appreciate your business and support, and look forward to welcoming you back soon again for another fantastic experience. All the very best! Sincerely, Guest Services

10/10 Excellent

Meet

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was amazing experience.
Stayed 1 night in Apr 2024
Response from Chris on May 5, 2024
Dear Meet, Thank you for staying with us and for your awesome review. We strive to provide every guest with an enjoyable accommodation and exceptional experiences every time, and we are so delighted that our good effort and hospitality were reflected during your stay. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

XING LIANG

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in May 2024
Response from Chris on May 5, 2024
Dear Xing Liang, Thank you for your great review and for spending time with us. We're delighted we were able to live up to the expectations you had of us. We appreciate your business and look forward to welcoming you back on your next visit to Niagara Falls! Until then our best wishes to you and your family. Thanks & regards, Guest Services

8/10 Good

Jenn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the location of the property
Stayed 1 night in May 2024
Response from Chris on May 5, 2024
Dear Jenn, Thank you for your great review. We are pleased to hear that you loved our perfect location and had an enjoyable experience with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Close to entertainment, breakfast included is a huge plus
Stayed 2 nights in May 2024
Response from Chris on May 3, 2024
Dear Greg, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay, and enjoyed our convenient location and complimentary breakfast in particular. We appreciate your feedback and support, and look forward to hosting you again soon. All the very best! Thanks & regards, Chris, Guest Services

10/10 Excellent

TZU CHU, Uxbridge

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay was excellent. The welcome cookies and coffee in the lobby provided a warm and relaxing reception upon arrival. The breakfast offered a variety of options and the dining area was kept clean.
Stayed 1 night in May 2024
Response from Chris on May 4, 2024
Dear Tzu Chu, Thank you for taking the time to write us an amazing review. We are so delighted that you had a wonderful experience staying with us, and were most impressed with our welcome cookies, good breakfast and the clean dining area. We appreciate your feedback and support, and look forward to having the pleasure of hosting you again soon. All our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Gero

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and close to all amenities
Stayed 1 night in Apr 2024
Response from Chris on May 3, 2024
Dear Gero, Thank you for choosing to stay with us and for writing us an awesome review. We are happy to know that you had a wonderful stay, and enjoyed our clean guestroom and convenient location. We appreciate your business and look forward to welcoming you back to our property on your next visit to Niagara Falls. Thanks & regards, Guest Services

10/10 Excellent

Qunfeng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, quiet, good breakfast
Stayed 2 nights in Apr 2024
Response from Chris on May 3, 2024
Dear Qunfeng, Thank you for your wonderful review. We are delighted to know that you enjoyed your stay, found our hotel nice and clean, complimentary breakfast satisfactory. We appreciate your business and support, and look forward to hosting you again soon. All the very best! Thanks & regards, Guest Services

8/10 Good

Janette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Chris on May 3, 2024
Dear Janette, Thank you for posting a great review regarding your recent stay. We are pleased to know that you enjoyed your time with us. We appreciate your feedback and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Mark

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient and safe
Stayed 3 nights in Apr 2024
Response from Brendon on May 2, 2024
Hello Mark,Thank you for choosing to stay with us and for leaving your review. We are delighted to know that you had a great experience here at the Country Inn and Suites. We look forward to welcoming you back on your next visit.RegardsGuest Services

10/10 Excellent

Mariely

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t say enough about our stay!! On the arrival Dhelma treated us exceptionally great, they even have coffee, tea & cookies as welcome. The room was spotless, literally. Breakfast incredibly amazing, fruit, yogurt, waffles, bagel, toast…. Oh and can’t beat the location, close to Clifton Hill, the Falls, Slylon tower, walking. If we ever go back this is the place to go. 10/10!!
Response from Brendon on May 2, 2024
Hello Mariely,Thank you for your recent stay at the Country Inn and Suites and your very kind review. We work hard to provide excellent service, so it is always great to learn that it is making a difference. We will share your kind words with Thelma and thank her personally for the work that she is doing daily to make our guests happy. We are also glad you liked our location and fresh and clean accommodations and the breakfast.. Thank you again, and we are happy to have the opportunity to welcome you back.RegardsGuest Services

8/10 Good

Neville

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice area and lots close by
Stayed 2 nights in Apr 2024
Response from Thelma on May 1, 2024
Dear Neville, thank you for your great review and for spending time with us. We're delighted we were able to live up to the expectations you had of us. It would be great to welcome you soon again! Until then, we wish you all the best.----------

10/10 Excellent

Sejla

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
:)
Stayed 1 night in Apr 2024
Response from Chris on May 2, 2024
Dear Sejla, Thank you for posting a great review regarding your recent stay. We are delighted that you chose to stay with us and had a wonderful experience. We appreciate your business and support, and look forward to hosting you again soon! Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Kirk

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property. Enjoyed my stay
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Dear Kirk, Thank you for staying with us and for your great review. We are pleased to know that you had a wonderful stay. We appreciate your business and support, and look forward to welcoming you back to our property on your next visit to Niagara Falls. Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Paras, North York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, cozy and nice place also very easy accessible for the falls view.
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Dear Paras, Thank you for posting an awesome review regarding your recent stay. We are pleased to know that you enjoyed your time with us, found our hotel quiet and cozy and close to the Niagara Falls. We appreciate your feedback and support, and look forward to hosting you again soon. Our best wishes! Thanks & regards, Chris, Guest Services

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Simple clean hotel. Excellent breakfast included.
Stayed 1 night in Apr 2024
Response from Chris on May 2, 2024
Dear Eric, Thank you for staying with us and for your great review. We are happy to hear that you had a wonderful stay, found our hotel nice and clean, and the complimentary breakfast satisfactory. We appreciate your business and support, and look forward to welcoming you back soon again for another fantastic experience. All the very best! Thanks & regards, Chris, Guest Services, Country Inn & Suites

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just outside of the busy area of Niagara Falls but, things are all in walking distance. Pool area looked to be well maintained. Beds were comfortable and clean. We would stay here again.
Stayed 3 nights in Apr 2024
Response from Chris on May 1, 2024
Dear Brian, Thank you for taking the time to write us an awesome review. We are delighted to hear that you had a wonderful stay, and enjoyed our convenient location, well-maintained pool, and comfortable beds in particular. We appreciate your business and support, and look forward to welcoming you back soon again for another fantastic experience. Until then our best wishes! Thanks & regards, Chris, Guest Services, Country Inn & Suites Niagara Falls

10/10 Excellent

Alicia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was within walking distance of everything
Stayed 3 nights in Apr 2024
Response from Brendon on Apr 30, 2024
Hello Alicia,Thank you for your perfect review. We are delighted to have exceeded your expectations during your time with us and you found our location perfect for all your needs in Niagara Falls. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

4/10 Poor

samonia

Traveled with partner
Disliked: Staff & service, property conditions & facilities
The bed linens used to make the beds were dirty
Stayed 4 nights in Apr 2024
Response from Brendon on Apr 30, 2024
Hello Samonia,Thank you for taking the time to share your review. Please accept our apologies for the concerns you had with our accommodations. Our main aim is to provide attention to detail and a clean accommodation; therefore, we regret this was not your experience. Your comments are valuable as they will help us improve going forward. Thank you for your valuable feedback; we will address this adequately. We are grateful for your patience, and we hope you will give us another chance to make a better impression.RegardsGuest Services

8/10 Good

Kam Lun

Liked: Cleanliness, staff & service, property conditions & facilities
Clean
Stayed 1 night in Apr 2024
Response from Chris on May 1, 2024
Dear Kam Lun, Thank you for staying with us and for your good review. We are pleased to know that you enjoyed your time with us and were most impressed with our cleanliness. We appreciate your business and support, and look forward to hosting you again soon! Thanks & regards, Guest Services

10/10 Excellent

Ronald

Stayed 1 night in Apr 2024
Response from Brendon on Apr 30, 2024
Hello Ronald,Thank you for being our guest at the Country Inn and Suites. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.RegardsGuest Services

8/10 Good

Crispin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Clifton hill and casino
Stayed 1 night in Apr 2024
Response from Brendon on Apr 29, 2024
Hello Crispin,Thank you for choosing to stay with us and for your perfect review. We are delighted to have exceeded your expectations and liking our ideal location for all your travel plans in Niagara Falls. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

10/10 Excellent

lisa

Stayed 1 night in Apr 2024
Response from Brendon on Apr 30, 2024
Hello Lisa,Thank you for choosing to stay with us and for your perfect rating. We are delighted to have exceeded your expectations. It was our pleasure accommodating you, and we hope you will make the Country Inn and Suites your home away from home whenever your travels bring you to our city. We look forward to your next visit!RegardsGuest Services

8/10 Good

Lynn

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very nice, clean, spacious and well appointed. Staff were excellent checking providing dinner options and directions. Hot breakfast the next day was a real plus (sausages, eggs,waffles, etc) Although a short walk to major attractions this area is old and at the end of the strip. Walk to Fallsview Casino was 15 min. We did not appreciate the $20 parking fee in a lot owned by the hotel. There was no security, etc so fee did not make sense. You could park across the street for $5.
Stayed 1 night in Apr 2024
Response from Brendon on Apr 29, 2024
Hello Lynn,Thank you for being our guest and for sharing your experience regarding your recent stay at the Country Inn and Suites. We are delighted to hear that you enjoyed our ideal location convenient for your travel plans, cleanliness of the room you were assigned and breakfast provided. We appreciate you for recognizing our staff's hard work to make your stay with us even more pleasant. We appreciate your insights in regards to parking, it priced competitively in line to other lots and comes with benefits like driving in out. We look forward to welcoming you back in the future.RegardsGuest Services

8/10 Good

Fausana

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Chris on Apr 28, 2024
Dear Fausana, Thank you for posting a great review regarding your recent stay. We are happy to hear that you enjoyed your time with us. We appreciate your business and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

frank

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find hotel. Lots of self parking(20 dollars). Quiet area away from busy areas near the falls but walkable to many restaurants and other venues ie The Waterpark.
Stayed 1 night in Apr 2024
Response from Chris on Apr 28, 2024
Dear Frank, Thank you for taking the time to write us an awesome review. We are pleased to know that you had a wonderful stay, and enjoyed our perfect location close to the falls and restaurants. We appreciate your feedback and support, and look forward to the pleasure of hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Anwar

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very attentive and friendly.
Stayed 1 night in Apr 2024
Response from Chris on Apr 28, 2024
Dear Anwar, Thank you for staying with us and for your great review. We are happy to know that you had a wonderful stay and found our staff friendly. We appreciate your feedback and support, and look forward to hosting you again soon. Thanks & regards, Guest Services

8/10 Good

Evelyn

Traveled with group
No microwave in the room and no safe in the room
Stayed 4 nights in Apr 2024
Response from Chris on Apr 27, 2024
Dear Evelyn, Thank you for spending time with us and for your good review. We are pleased to know that you enjoyed your overall stay with us. There's no microwave in the standard queen bed rooms, yet we do have one available in the hallway near the breakfast room that you are welcome to use anytime during your stay. As for the safe, we have one in the front desk area for guests to use. Next time please don't hesitate to contact our front desk associates if you have any questions or unmet needs, and we are more than happy to assist you. Again our sincere appreciation for your feedback and support. You take care. We look forward to hosting you again soon. Thanks & regards, Guest Services

10/10 Excellent

Richard, Manhasset

Liked: Cleanliness, staff & service, property conditions & facilities
Parking not sufficient
Stayed 2 nights in Apr 2024
Response from Chris on Apr 26, 2024
Dear Richard, Thank you for staying with us and for your great review. We are pleased to know that you enjoyed your time with us. As for parking, we have a large parking lot and can accommodate all the guests' vehicles. Next time please contact our front desk associates who are more than happy to assist you in locating available parking spots. Again our sincere thanks for your valuable feedback and support. You take care. We look forward to hosting you again soon. Sincerely, Guest Services

10/10 Excellent

Christopher

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little dated but clean hotel and excellent staff. The location backs onto what appears to be a rough part of town but is close to the tourist area.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 26, 2024
Dear Christopher, Thank you for staying with us and for taking the time to write us a great review. We are pleased to know that you found our hotel clean, staff friendly, and location close to all the attractions Niagara Falls has to offer. We appreciate your feedback, and hope to see you again soon. Until then our best wishes! Thanks & regards, Guest Services

10/10 Excellent

Seungmo

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to falls. Clean and quiet. Nice staffs. From now, whenever We a family go to Niagara, we are going to use this hotel.
Stayed 2 nights in Apr 2024
Response from Chris on Apr 26, 2024
Dear Seungmo, Thank you for taking the time to write us an awesome review. We are delighted that you had a wonderful stay, and were most impressed with our convenient location, friendly customer service, and well-maintained property. We appreciate your business and support, and look forward to welcoming you back soon again for another memorable experience. All the very best! Thanks & regards, Guest Services

6/10 Okay

Iwona

Liked: Staff & service
Disliked: Amenities
I understand its a tourist area, however when you paying for a hotel (not a motel) parking should be free. Breakfast 👎
Stayed 1 night in Apr 2024
Response from Chris on Apr 26, 2024
Dear Iwona, Thank you for staying wit us and for writing us a candid review. As a valued guest, your satisfaction is very important to us. We deeply appreciate your feedback on the parking charge and breakfast, will for sure share it with our upper management and breakfast team for consideration and improvement actions to better guest experience. Again our sincere thanks for your valuable inputs. We hope to provide you with a much-improved experience on your next visit. Thanks & regards, Guest Services

10/10 Excellent

Steve

Traveled with family
Liked: Cleanliness, staff & service, amenities
Good value although a little better hot breakfast would be good. Needs new mattresses.
Stayed 1 night in Apr 2024
Response from Chris on Apr 26, 2024
Dear Steve, Thank you for choosing to stay with us and for your wonderful review. We are happy to hear that you found our hotel great value for money. We appreciate your feedback on the breakfast and mattress, and will for sure share it with our appropriate departments for improvement actions. Again thank you for your valuable comments to help us improve guest experience. You take care. We look forward to welcoming you back soon again for another fantastic experience. Our best wishes! Thanks & regards, Guest Services

6/10 Okay

John

Traveled with family
Liked: Cleanliness, staff & service
The property and premises are kept very clean. The staff were excellent . The included morning breakfast was greatly appreciated. Lots of families here. The hotel could use an update on washroom mechanics though. Enjoyable stay and we would return in the future.
Stayed 1 night in Apr 2024

10/10 Excellent

Steffi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Chris on Apr 27, 2024
Dear Steffi, Thank you for staying with us and for your great review. We are delighted to know that you had a wonderful experience with us. We appreciate your business and support, and look forward to hosting you again soon. Until then our best wishes! Thanks & regards, Guest Services