Standard Room, 1 King Bed, Non Smoking | Desk, free WiFi, bed sheets
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Reviews of Loyalty Inn Maryville

2 out of 5
Loyalty Inn Maryville
2701 Maryville Rd, Maryville, IL

Reviews

5.4
Rating 10 - Excellent. 17 out of 155 reviews" "
Rating 8 - Good. 31 out of 155 reviews" "
Rating 6 - Okay. 37 out of 155 reviews" "
Rating 4 - Poor. 26 out of 155 reviews" "
Rating 2 - Terrible. 44 out of 155 reviews" "

5.8/10

Cleanliness

6.2/10

Staff & service

4.6/10

Amenities

5.0/10

Property conditions & facilities

5.4/10

Eco-friendliness

Reviews

2/10 Terrible

Rich

Disliked: Cleanliness, property conditions & facilities
It was too dirty and run down and worn with debris on the floor and the smell of mold. We did not stay we are looking for a refund.
Stayed 1 night in Apr 2024
Response from Mike on Apr 11, 2024
Sorry for inconvenience but we checked the room and it was clean and everything was normal. Please contact Expedia for refund request. Thank you.

2/10 Terrible

John Patrick

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The hotel is very convenient to major highways. The family members who run this facility are very friendly and anxious to please. The hotel and its rooms are very old and run down. The curtains in our room were old, and hung in droops across the curtain rod. We could see that the plastic inner lining of the curtains had melted onto the window glass, and when pulled off, left residue on the window. The mattresses were about 4 inches thick. The beds were made up with a mattress, a fitted sheet over it, and the bedspread. No top sheet. The there was no refrigerator. The microwave had a washcloth stuffed below it to prop it up so it would be level. A shelf below which were clothes hangars was propped up on one side by an ice bucket on the bottom, with a piece of wood on top of it that extended to, and helped hold up, the right side of the shelf. There was no ice service - the ice machine looked like it had not been operational for many years. So why did I stay here, you may ask - well, I made the reservation and paid for it with Expedia. After I saw this place I decided to forfeit what I had paid to Expedia, and I went elsewhere. I post this review with regret. The family that runs this hotel is trying hard to make a living, and I applaud that. But this place is not near what they are charging - I only booked here because rooms were scarce due to the April 2024 solar eclipse. Best wishes to the Loyalty Inn and to fellow travelers -
Stayed 3 nights in Apr 2024

2/10 Terrible

Malachi

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Mike V on Mar 25, 2024
Hi Malachi, you were under 21 years of age. As per our city rules, guests over 21 is allowed. Sorry for inconvenience.

10/10 Excellent

Jhoncany

Stayed 1 night in Nov 2023

2/10 Terrible

Darren miller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible motel holes in walls, roaches everywhere nasty no trash cans

8/10 Good

Robert

Disliked: Amenities
It was not worth the money.
Stayed 2 nights in Oct 2023

8/10 Good

Jhoncany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The check in its fast. Not a huge property but very convenient. It sure match the price and location. Its a quiet area. The bed was clean. It has a microwave and a fridge very good. Unlike other expensive hotels. The king size bed was very comfortable and clean. Everything was great. The toilet needs a good scrapping. That was the only disappointing thing there besides that Everything else was great.
Stayed 1 night in Oct 2023

10/10 Excellent

Adriene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
When you need a place to sleep. 😉
Stayed 1 night in Oct 2023

8/10 Good

Leslie

Liked: Staff & service
Stayed 3 nights in Sep 2023

2/10 Terrible

WILLIAM

The place needs a lot of remodeling
Stayed 1 night in Sep 2023

2/10 Terrible

Sai

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

8/10 Good

Marie

Stayed 1 night in Jun 2023

10/10 Excellent

George

Traveled with group
The desk clerk was very helpful.
Stayed 1 night in Jun 2023

6/10 Okay

consuella

Traveled with pets
Liked: Staff & service
It was ok

10/10 Excellent

Jillian

Stayed 1 night in Oct 2022

6/10 Okay

John

Stayed 1 night in Oct 2022

8/10 Good

consuella

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fine
Stayed 1 night in Oct 2022

8/10 Good

Clayton

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness
Room smelt like mildew and the tub was dirty
Stayed 2 nights in Oct 2022

8/10 Good

Holly

Traveled with group, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly Staff and Very Accommodating!
Stayed 3 nights in Oct 2022

4/10 Poor

Michael

Business traveler
Disliked: Amenities, property conditions & facilities
no phone , clock , radio, tv controls didn't work , no volume , mute , guide , menu !!!! No on off controls for tv , 6 cleanex in room .
Stayed 1 night in Jun 2022

2/10 Terrible

Rebecca

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty and broken motel
Stayed 4 nights in Jun 2022

4/10 Poor

consuella

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Nothing worked no TV, no fridge, tub had holes in it so no shower. This place charge to much for what you get.
Stayed 1 night in Jun 2022

10/10 Excellent

Christopher

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

6/10 Okay

Shelley

Liked: Cleanliness
Disliked: Staff & service, amenities
Very strange worker
Stayed 2 nights in Feb 2022

6/10 Okay

Josh

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Needs alot of cleaning up and tlc.
Stayed 1 night in Dec 2021

2/10 Terrible

William

Traveled with family
Disliked: Staff & service, amenities
It was fairly clean. Check in was horrible. Charged me for a service animal. Wanted to charge me for an extra towel. Guy working the front desk kept saying he's just doing what he was told. This "Inn" has more people living here than people spending a night or 2. I would think twice before choosing this place.
Stayed 1 night in Oct 2021

4/10 Poor

RAHUL

Traveled with group
Disliked: Cleanliness, property conditions & facilities
Highway motel
Road side motel , rooms are old as as in every road side motel. Would not stay here if I had a choice or extra money to stay in a better place. Worst is the 10.00 am check out time rule .
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Was reasonable for the price.
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This place is really run down. Water damage everywhere, peeling paint, wallpaper, plaster, low quality repairs. The bath area has been patched and resealed many times so it's not very appealing. The carpet was last replaced during the Carter Administration. They appear to be reusing the paper sleeves for the plastic door "keys". The photo they use as how the room looks must have been taking in 1987 and since then someone has stolen the pictures on the walls but the same bedspreads are still in use.
Stayed 1 night in Aug 2021

6/10 Okay

Brandon

Stayed 1 night in Jul 2021

6/10 Okay

Verified traveler

Liked: Staff & service
If my rating was only for budget priced places it would be a 4. This was pretty decent for a budget priced place. Reasonably well kept up and seemed clean. I would stay here again.
Stayed 1 night in Jul 2021

2/10 Terrible

Aldo

Stayed 1 night in Jun 2021

10/10 Excellent

Jaime

Stayed 1 night in Jul 2021

8/10 Good

Cory

Traveled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Jun 2021

2/10 Terrible

Troy

Stayed 1 night in Jun 2021

6/10 Okay

Joann

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disappointing Service/room
The front desk attendant kept trying to tell me that I booked the wrong type of room. He complained that I booked through Hotels.com. The owner had to step in to complete the transaction. When I c got into the room, the room was not as clean as it should have been. There were crumbs/dirt on the edge of the box spring. The bathtub/shower was not clean by the drain.
Stayed 1 night in Jun 2021

8/10 Good

Tina

Traveled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Randall

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was clean. Night host was friendly. Our stay was quiet and uneventful.
Stayed 1 night in May 2021

2/10 Terrible

Verified traveler

Stayed 1 night in Mar 2021

2/10 Terrible

Misty

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting
Stayed 1 night in Mar 2021

6/10 Okay

JOHN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2020

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020

2/10 Terrible

JAVON

Stayed 1 night in Oct 2020

4/10 Poor

Verified traveler

Stayed 3 nights in Sep 2020

2/10 Terrible

IllWill

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty room
First off the hotel cancel my booking then it was nasty and smelled whats makes it even terrible i didint my rewards i want my rewards because i didnt cancel they did
Stayed 3 nights in Aug 2020

6/10 Okay

Jasmine

Traveled with family
Disliked: Property conditions & facilities
Get What You Pay For
Room smelled like it had water damage and you could visibly see the damage on walls... if COVID-19 was a hotel it would look similar to this one... NOT TO BE MISUNDERSTOOD NO ACTUAL CORONAVIRUS WAS PASSED FROM THIS VISIT.
Stayed 1 night in Jul 2020

6/10 Okay

Michael

Traveled with family
Disliked: Staff & service
Stayed 2 nights in Jul 2020

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff felt it was ok to hangout in our room and then wanted to come back again later that night
Stayed 2 nights in Jul 2020

6/10 Okay

Eric

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Not bad
The water never got super hot, the clerk was nice and helpful, the room was a little outdated, looked like the tub could use some cleaning. But other than that, it was nice!
Stayed 2 nights in Jul 2020