Exterior detail
Check availability

Reviews of Pacific Marina Inn Airport Hotel

2 out of 5
Pacific Marina Inn Airport Hotel
2628 Waiwai Loop, Honolulu, HI

Reviews

7.4

Good

Rating 10 - Excellent. 547 out of 1594 reviews" "
Rating 8 - Good. 411 out of 1594 reviews" "
Rating 6 - Okay. 305 out of 1594 reviews" "
Rating 4 - Poor. 170 out of 1594 reviews" "
Rating 2 - Terrible. 161 out of 1594 reviews" "

7.4/10

Cleanliness

8.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Maria

Traveled with family
Nothing. Kept getting locked out of our room. Staff had their family and friends having out at the pool the whole day every day making alot of noise. And my younger brother had their own room above ours and we both had our do not disturb card out, and staff still went into his room.
Stayed 6 nights in May 2024
Response from Guest Service Agent on May 10, 2024
Aloha Maria, We will look into this matter. Mahalo

10/10 Excellent

Grace

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very kind and helpful. Just know you need to call hotel shuttle again after you get to the P4 location that they will tell you about on your first call to them
Stayed 1 night in May 2024
Response from Guest Service Agent on May 9, 2024
Aloha Grace, Thank you for your feedback and taking the time to share with us. Can't wait to welcome you back!Mahalo

8/10 Good

Amal

Business traveler
Liked: Cleanliness, staff & service
Staff are so friendly and always there to assist. Thank you for being so awesome
Stayed 1 night in May 2024
Response from Guest Service Agent on May 9, 2024
Thank you so much Amal for your wonderful feedback. Come see us again soon!Mahalo

6/10 Okay

Lavia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
This hotel needs a lot of attention/ renovation. The room was very small and needs a lot of cleaning. The pillow case has stains on it. Serious attention for safety reasons is needed in every parts of this building.
Stayed 6 nights in Mar 2024
Response from Guest Service Agent on May 6, 2024
Aloha Lavia,We thank you for your review and feedback.We apologize for the inconveniences you experienced.Our Hotel is slowly, but surely, working on fixing these problems one by one.Mahalo and have a good day.

6/10 Okay

Lori

Workers were very helpfulù
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 4, 2024
Aloha Lori,Thank you for your review and feedback.We are glad you thought our Staff was very helpful.Mahalo and have a good day!

4/10 Poor

Cody, Cave City

Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on May 4, 2024
Aloha Cody,Thank you for your review.We apologize your stay was not up to standard.We hope you have a good day!

4/10 Poor

Melissa

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
Needs updated. Air conditioner above bed barely kept the room cool. The room has been painted a 100 times and spot plastered. Rusted railing. Put a $250 hold on my card. There was nothing in the room worth $250. Shower pressure good. Bed comfortable.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 3, 2024
Aloha Melissa,Thank you for your review and feedback.We are currently working on some of the problems you mentioned. Though, we are glad that you liked the Shower and that the Bed was comfortable.Mahalo and have a good day!

4/10 Poor

James

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No bag for ice bucket. 30 minutes to check in. The room looked it was a hostel
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 2, 2024
Aloha James, Bags are located at the Front Desk. During check in time, we get very busy. You take care and come see us again soon!Mahalo

6/10 Okay

Lynette

Traveled with group
Liked: Cleanliness, staff & service
Such an industrial area there is no public transport and no dining options for breakfast Check in was at 3pm so long queue and lovely friendly staff were expected to multi task which made things exceptionally slow when you are tired Staff were amazing serving in shop, checking in and answering telephone enquires, retrieving luggage .. Still happy and friendly so a 5 star for them
Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 2, 2024
YAY Lynette, Our staff are truly amazing. Take care and see you again!Mahalo

6/10 Okay

shinji

Traveled with partner
Liked: Staff & service
Disliked: Amenities
Shower pleasure is so low
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on May 2, 2024
Aloha Shinji and thank you for bringing this to our attention. We'll see you again, hopefully soon!Mahalo

6/10 Okay

Holly, Palmer

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I’m super disappointed in this place for the amount I spent. Staff were very nice. I was charged a resort fee for the shuttle and pool but when I asked for pool towels, they told me they didn't provide pool towels and I needed to use my room towels. Well I was only given 2 tiny stained towels and I still needed to shower before going back to the airport. They did give me 2 more towels after telling them it was super inappropriate to pay so much for a resort fee to be treated this way. I still can’t believe I spent $200 for such a worn down hotel, tiny room, tiny bathroom I could barely turn around in.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 30, 2024
Aloha Holly,Thank you for your review and feedback.We apologize if you feel unsatisfied with your stay here.Our Hotel Amenity Fee is listed at 23.59. If you are talking about the Security Deposit of 250, then it has already been released, since there were no damages found in the room, and should be returned back to your Card within 5-7 business days.Please make sure to give us a call if it hasn't returned within 5-7 business days.Have a good day.

8/10 Good

KAORI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient with free shuttle to and from airport. Clean and very comfy bed and nice hot shower! Was perfect stay for our transit visit in Honolulu!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 28, 2024
Aloha Kaori, Thank you for your review. Take care and come see us again soon!Mahalo

10/10 Excellent

Utpal

Liked: Cleanliness, staff & service, property conditions & facilities
Good accommodation at reasonable price.
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on Apr 28, 2024
Aloha Utpal,Thank you for your review and feedback.We hope to see you again soon, Mahalo!

10/10 Excellent

Danika

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 27, 2024
Aloha Danika,Thank you for the review and feedback.We are glad our staff was helpful during your stay here.Mahalo and have a good day!

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciated the airport shuttle and the mini store on site.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 27, 2024
Aloha Sharon,Thank you for your review and feedback.We are glad you enjoyed using our Shuttle and Mini-Store.We hope you have a good day and safe travels!

8/10 Good

Sharon

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the airport shuttle and their little store had very good variety and prices.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Aloha Sharon, We appreciate your feedback. Come see us again soon!Mahalo

10/10 Excellent

Cheryllynn

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Finding Parking
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Mahalo Cheryllynn! We'll see you again. Take Care!

4/10 Poor

Karla

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very noisy, air conditioner unit, air traffic. Floors were dirty in room and bathroom.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 26, 2024
Aloha Karla, Thank you for your feedback. We will follow up with this. Mahalo

10/10 Excellent

Arcy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 24, 2024
Thank you so much for your loyalty. We look forward to many more memories!Aloha and Mahalo, always!

10/10 Excellent

Mark

Liked: Staff & service
The hotel is right next to the airport. There are very very few restaurants or stores around this location. It was nice to have a shuttle to pick you up from the airport and take you back to the airport.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Mark,Thank you for your review and feedback.We are happy to hear that you enjoyed using our Shuttle Service.Mahalo and we hope you have a good day!

10/10 Excellent

Tony

Traveled with family
The room we stayed in needed to be renovated.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Tony,Thank you for your review and feedback. We are currently tackling this problem a room at a time.Mahalo and have a good day!

8/10 Good

KRISLYNN

Business traveler
Liked: Cleanliness, staff & service, amenities
Cute budget friendly hotel. What they lack of the big resort properties they more than make up for with wonderful family oriented staff and convenient location. Hotel might become too noisy once the rail starts up, so enjoy it now!
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Krislynn,Thank you for your review and feedback.We are glad you enjoyed your stay, especially the quirky personalities of our Staff.We are also hoping the Rail doesn't affect us as much in the future.Mahalo and have a good day!

10/10 Excellent

Ginny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was well taken care of
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Ginny,Thank you for your review and feedback.We are glad you enjoyed your stay with us.Mahalo and have a good day!

6/10 Okay

Andrew, Arlington

Stayed 2 nights in Apr 2024

10/10 Excellent

Arcy

Liked: Staff & service, property conditions & facilities
Everything
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 22, 2024
Aloha Arcy,We thank you for your review. We are glad you enjoyed your stay with us!Mahalo and we hope to see you again soon!

8/10 Good

Jeff

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emphasis on the easy parking; right across from my room! Hotels such as the Waikiki Heritage should take note. Also, from staff was knowledgeable, courteous & friendly ( had a young woman'think her name may've been Ivy). Again thinls tjst apparently from deak women at Waikiki Heritage know nothing about! NOTHING! Ohhh, how i anxiously await the oppoto do thos same survey against the Waikiki Heritage :/
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 23, 2024
Aloha Jeff,Thank you for your review and feedback.We are glad you enjoyed your stay with us, the convenient parking lot, and the diverse staff we have employed.Mahalo and have a good day!

8/10 Good

Roland

Traveled with group
Needs some repairs and thorough cleaning.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Roland, Take care, thank you for your review. Mahalo

10/10 Excellent

backson

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Backson, Yes, we are conveniently located to everything :) See you again, Mahalo!

4/10 Poor

Makoto

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This property is no more than a street-side motel.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Makoto, Take care and see you again!Mahalo

8/10 Good

Cen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place to live, cheap and clean .
Stayed 3 nights in Apr 2024
Response from Guest Service Agent on Apr 21, 2024
Aloha Cen, We definitely have unbeatable prices. You take care and we look forward to welcoming you back!Mahalo

2/10 Terrible

Andrew

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible! Will never stay again.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 19, 2024
Aloha Andrew, Our records indicate that you did not check in. You may have mistaken us for another hotel. You take care. Mahalo

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 19, 2024
Aloha George, Much Mahalo for your awesome 5-Star review. You take care and see you again soon!Mahalo

4/10 Poor

Fahd

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The property charges extra fees upon check in that are not included in Expedia price. They call it a “facilities charge” or something along that line. They also up charged me at the shop that’s connected to the desk and charge a 250$ hold on your card as a deposit. Overall it’s a place where I felt they were trying to scam me out of random dollars, it felt shady and not upfront. The property condition is rusty and sticky, even in the rooms. The AC doesn’t work well and there are very limited outlets to charge up. The best part was the shuttle to and from The airport, this place is fine if you have a layover but the shadiness made me feel it would be better to avoid.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 19, 2024
Aloha Fahd, Our amenity fee is mentioned on the Expedia website. Also on the Expedia site, information of how much we authorize for security deposit. Please let us know if there is anything else we can clarify for you. You take care and hope to welcome you back!Mahalo

2/10 Terrible

Joshua

I couldn’t check in my flight was delayed and ended up canceled due to weather and the person I called there at the hotel was rude they can be.wasn’t helpful and disrespectful. I need my money back or rebook for another hotel for another future date.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 19, 2024
Aloha Joshua, Thank you for your feedback. We are known for delivering the best customer service so we will look into this matter. You take care!Mahalo

2/10 Terrible

Adrian

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty room. Cockroaches. Loud bar/club downstairs. Immediate area felt unsafe. Will never visit this property again
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 18, 2024
Mahalo Adrian!

10/10 Excellent

Toshimi

Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 18, 2024
Aloha Toshimi, Thank you for your review. You are so awesome and can't wait to welcome you back!Mahalo

8/10 Good

Virginia, Plains

Liked: Cleanliness, staff & service, property conditions & facilities
Close to airport with surprisingly tasty Chinese food next door.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 16, 2024
Aloha Virginia, You take care and come see us again soon!Mahalo

10/10 Excellent

Dinorah

Stayed 1 night in Apr 2024
Response from Guest Service Agent on May 6, 2024
Aloha Dinorah,Thank you for your review.We are happy to see that you enjoyed your stay with us.We hope to see you again soon, Mahalo!

4/10 Poor

Ezabella

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Cracks in the walls old and can hear everyone’s conversations and footsteps very loud construction middle of the night and ac is cooling but LOUD! Planes flying by really loud.
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 16, 2024
Aloha Ezabella,We apologize for the bad experience you had with us.We hope you have a good day.

4/10 Poor

Nohemy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was ok, however the trash collector woke us up around 4 or 5 am. I was not happy since I had just arrived from Los Angeles and was getting on flight to Japan for 9 hours.
Stayed 1 night in Mar 2024
Response from Guest Service Agent on Apr 16, 2024
Aloha Nohemy, We apologize for any inconvenience. We are glad you chose to stay with us. In the future, request a room away from the street. You take care and we hope to welcome you back!Mahalo

6/10 Okay

Leafaina, Brandywine

Business traveler
Disliked: Staff & service
Kept calling for their shuttle for over an hour to pick us up from the airport but no answer. Took taxi there and told them about it. They didn’t seem concerned why they didn’t answer the phone, especially after confirming I had dialed the right number. Rooms need serious updating, especially for the prices they charge.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 16, 2024
Aloha Leafaina,We apologize for the delay of our Shuttle Service. We acknowledge that it was a problem on our end, hence we had refunded your Amenity Fees for the 2 rooms that you had booked for April 11.Mahalo!

10/10 Excellent

Levie

Liked: Cleanliness, staff & service, property conditions & facilities
In general all is good
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 13, 2024
Aloha Levie, And you are TOO sweet. Mahalo, take care and come see us again soon!

10/10 Excellent

Lan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff
Stayed 2 nights in Apr 2024
Response from Guest Service Agent on Apr 13, 2024
Alooooha Lan, You're awesome! Take care and come see us again soon!Mahalo

4/10 Poor

Sam

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The motel is a old and dumpy. It does not warrant the price. Everything is so old. It a motel not a hotel. No coffee/water in the room. Just a bed and TV. The inly good thing is the airport shuttle that runs on the hour and half hour. Staff were pleasant. Gave me the room key that didnt work. Had to go back to the front desk and get it reactivated.
Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 9, 2024
Aloha Sam,Thank you for your review and feedback.We hope you have a good day.

10/10 Excellent

Raymond Kealoha

Liked: Cleanliness, staff & service
Nice staff and no trouble
Stayed 4 nights in Apr 2024
Response from Guest Service Agent on Apr 9, 2024
Aloha Raymond,Thank you for your review and feedback.We are glad you liked the interaction with our staff.Mahalo and have a good day!

6/10 Okay

Bruce

Stayed 1 night in Apr 2024
Response from Guest Service Agent on Apr 6, 2024
Aloha Bruce, Thank you for your review. Mahalo and Take Care!

6/10 Okay

Donald

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property needs some repairs...rust on railings. Property is old.
Stayed 1 night in Mar 2024
Response from Guest Service Agent on Apr 2, 2024
Aloha Donald,Thank you for your review and feedback.We are currently working on repairing our property.Thank you for staying with us, Mahalo!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Small very basic room but tidy and in a convenient location .
Stayed 1 night in Mar 2024
Response from Guest Service Agent on Apr 2, 2024
Aloha Mary,Thank you for your review and feedback.We hope you have a wonderful day, Mahalo!

6/10 Okay

Brandin

Traveled with group
Disliked: Property conditions & facilities
Very industrial location. Staff in the lobby were nice, but there was no daily room service. We had to pay $120 extra for the “resort fee,” but there was nothing of a resort feeling. We needed to take out our own trash and our towels were only replaced once.
Stayed 5 nights in Mar 2024
Response from Guest Service Agent on Mar 30, 2024
Aloha Brandin,We thank you for your review and feedback.You may refer to our personal website or your itinerary about what our "Resort Fee/Amenity Fee" entails.Mahalo and thank you for staying with us.

4/10 Poor

Susan

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Guest Service Agent on Mar 30, 2024
Aloha Susan,We thank you for your review.Mahalo