Ojos-Albos Vacations from $1,241

The lift from the ground floor was not working If you walked up 2 flights of stairs then it worked to take you to the 4th floor. As it is on a pedestrians zone, it is noisy until 5am, even weekdays.

Location is great ! Staff very friendly.

Probably the worst bed I have ever slept in — it was actually more comfortable to sleep on the floor. My whole family was surprised at how hard the beds were. Unfortunately, we also all suffered from food poisoning on the first day after eating at the restaurant and were very sick by the time we returned home. On a positive note, some of the staff were brilliant. They even sent me a piece of an amazing cheesecake for my birthday and were generally very helpful, although a couple of staff members had a poor attitude. Other than that, the hotel itself is beautiful. However, my last stay was nicer for some reason — the rooms were prettier, and the beds were better. When I asked, I was told that the beds had been changed since my last visit. The location is spectacular, and the lobby and small garden terrace are lovely. The tea and desserts are fantastic, but the main food could be better, especially for a Michelin guide restaurant.

Great staff and very courteous