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Rating 10 - Excellent. 382 out of 1004 reviews" "
10 - Excellent
382
Rating 8 - Good. 366 out of 1004 reviews" "
8 - Good
366
Rating 6 - Okay. 155 out of 1004 reviews" "
6 - Okay
155
Rating 4 - Poor. 71 out of 1004 reviews" "
4 - Poor
71
Rating 2 - Terrible. 30 out of 1004 reviews" "
2 - Terrible
30
8.2/10
Cleanliness
8.6/10
Staff & service
7.4/10
Amenities
7.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Excellent
Ina
Traveled with partner
May 3, 2024
Liked: Cleanliness, staff & service, amenities
Good value for the price. Older bathroom but a great king bed. We had a very spacious room, which would be convenient for a family.
Ina
Stayed 3 nights in Apr 2024
Response from Bruce on May 4, 2024
Hi Ina,Thank you staying with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
The staff were friendly. They changed our room accomodating my mom's need to be downstairs. The property was very clean and quiet. The breakfast buffet exceeded expectations.
Jannie
Stayed 1 night in Apr 2024
Response from Bruce on May 2, 2024
Hi Jannie,Thank you staying with us, and we appreciate your feedback.Hopefully see you next time.Thanks again.
Hi Murray,Thank you staying with us, and we appreciate your feedback.Hopefully see you next time.Thanks again.
6/10 Okay
jennifer
Traveled with family and small children, Traveled with family
Apr 29, 2024
I didn’t like getting the wrong room key and then we walked into an occupied room. It was not cleaned and it smelled like a man. It was a miscommunication between the staff but huge inconvenience for me and kids, we checked in late so they were already so tired from the trip.
jennifer
Stayed 1 night in Apr 2024
Response from Bruce on Apr 30, 2024
Hi Jennifer,We are so sorry to hear that we gave you wrong room, and we apologize for inconvenience.
8/10 Good
Lanny
Apr 29, 2024
Liked: Cleanliness, staff & service
Lanny
Stayed 1 night in Apr 2024
Response from Bruce on Apr 30, 2024
Hi Lanny,Thank you staying with us, and we appreciate your feedback.Hopefully see you next time.Thanks again.
Nice refresh rooms with laminate flooring. I really dislike old faded carpets and hotels. Comfy newer beds. Great lighting. A clean reliable place to stay. It would be nice if they had a bit more consistency with the hot breakfast. Sometimes she sees scrambled eggs or hashbrowns. All they had was sausages for hot food
Casey
Stayed 1 night in Apr 2024
Response from Bruce on Apr 27, 2024
Hi Casey,Thank you staying with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
10/10 Excellent
Lorrie
Traveled with partner
Apr 26, 2024
Renovated room clean. Mattress too firm for our liking
Lorrie
Stayed 4 nights in Apr 2024
Response from Bruce on Apr 27, 2024
Hi Lorrie,Thank you staying with us, and we appreciate your feedback. We are going to replace room mattresses. Hopefully see you next time.Thanks again.
8/10 Good
Linda, Turner Valley
Apr 25, 2024
Liked: Staff & service, amenities
This property is near the central shore line. Enjoyed the walkability and convenience. Off season like this it was a really good nights rest. Room refreshed each day. Lovely.
Linda
Stayed 2 nights in Apr 2024
Response from Bruce on Apr 27, 2024
Hi Linda,Thank you staying with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
Room was clean, included robes and slippers, free water bottles and snacks, bed was okay, and location is great. Excellent value for a quick overnight stay.
Gillian
Stayed 1 night in Apr 2024
Response from Bruce on Apr 27, 2024
Hi Gillian,Thank you staying with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
Located conveniently in the city centre and within walking distance from lake, river, shops, and restaurants. Clean and well priced. Room nicely equipped with coffee machine, microwave, and fridge.
Mustafa
Stayed 1 night in Apr 2024
Response from Bruce on Apr 23, 2024
Hi Mustafa,Thank you staying with us, we appreciate your feedback. Hopefully see you next time.Thanks again.
We used to love staying here as it was always clean and well cared for, but this time, the bedding was not changed and there were blood stains on it.
Crystal
Stayed 3 nights in Apr 2024
Response from Bruce on Apr 20, 2024
Hi Crystal,We are so sorry to hear your bad experience. We apologize for the bedding not cleaned during your stay. We will let housekeeper know and improve our cleaning skill.
Very comfortable bed and seemed to be very clean. Cleanliness is one of my top priorities when staying somewhere!
Cathy
Stayed 1 night in Apr 2024
Response from Bruce on Apr 20, 2024
Hi Cathy, Thank you staying with us, we appreciate your feedbackThanks again.
8/10 Good
Troy
Traveled with group, Traveled with family
Apr 15, 2024
Liked: Cleanliness, staff & service, amenities
The staff were very friendly and welcoming. Room was clean had everything that we needed. The breakfast had a good amount of options to eat and tables were cleaned immediately after each patron left.
Troy
Stayed 1 night in Apr 2024
Response from Bruce on Apr 15, 2024
Hi Troy,Thank you staying with us, and we appreciate your feedback. We will continue to provide our good customer services to guest, and hopefully see you next time.Thanks again.
6/10 Okay
jared
Traveled with family
Apr 14, 2024
Liked: Cleanliness, staff & service
Older hotel, modest rooms with beds that are not the comfiest. Staff was nice rooms were clean, decent enough for its price point althou for 10-15 more a night hotels are nicer.
jared
Stayed 2 nights in Apr 2024
Response from Bruce on Apr 20, 2024
Hi Jared,Thank you staying with us, we appreciate your feedback, and we are going to renovate our guest room, and we are continuing to improve our customer services.Thanks
Staff was very friendly and Helpful the room was very clean. Everything was well stocked coffee, and everything very reasonable price. I will definitely stay again.
Heather
Stayed 1 night in Apr 2024
Response from Bruce on Apr 14, 2024
Hi Heather,Thank you staying with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
The breakfast was poor all they had every morning was sausage for week, no eggs. Times I asked my room to be cleaned it wasn't so I had to tell them again so frustrating and garbage was getting full.
Kris
Stayed 7 nights in Apr 2024
Response from Bruce on Apr 11, 2024
Hi Kris,Thank you staying with us, and we appreciate your feedback. Our breakfast is continental breakfast, we offer hard cooked eggs. W are so sorry to hear that you did not get your rooms service you request. We will improve our customer services, and hopefully see you next time.Thanks again.
6/10 Okay
Kevin
Traveled with partner
Apr 10, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Door hard to close on suite and most amenities were not available in the hotel. The breakfast was above average and the room small but clean.
Kevin
Stayed 4 nights in Apr 2024
Response from Bruce on Apr 11, 2024
Hi Kevin,Thank you staying with us, and we appreciate your feedback. We are so sorry to hear that the door hard to close, we have already aske our maintenance guy to fix, sorry for inconvenience.
Hi Goretti,Thank you stay with us, and we appreciate your feedback. Hopefully see you next time.Thanks again.
6/10 Okay
Niena
Apr 9, 2024
An older hotel getting to be pretty worn.
Short of electrical outlets. They gave us a room as far from any entry point as possible, although the hotel was virtually empty. No elevator ( only two floors, but we had a lot of stuff to pack in and out).
Advertised as having spa tub which was one of two main reasons we chose it - tub was closed (seasonal) which would have been nice to know before we booked it. Other desired amenity was breakfast, which was very good. King sized bed was good.
Niena
Stayed 1 night in Apr 2024
Response from Bruce on Apr 9, 2024
Hi Niena,Thank you staying with us, and we appreciate your feedback. For the room you reserved, we have that kind of room located in the corner only. For our swimming pool, we were waiting the Interior Health officer come here to inspect, and we got the inspection done today, so our indoor swimming pool and hot tub opened start from today.Sorry for inconvenience.
It was an enjoyable stay. The pool was closed and the toilet paper was like cardboard and plugged toilet.
Jim
Stayed 2 nights in Apr 2024
Response from Bruce on Apr 6, 2024
Hi Jim,Thank you staying with us. We are so sorry for inconvenience for toilet. We will improve our customer service, and hopefully see you next time.Thanks
8/10 Good
Ajaydeep
Apr 2, 2024
Ajaydeep
Stayed 1 night in Mar 2024
Response from Bruce on Apr 6, 2024
Hi Ajaydeep,Thank you staying with us, and hopefully see you next time.Thanks again.