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Reviews of The Reef Hotel and Residences

3 out of 5
The Reef Hotel and Residences
Bldg 532 Waterfront Road, CBD Subic Bay Freeport Zone, Olongapo

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 77 reviews" "
Rating 8 - Good. 23 out of 77 reviews" "
Rating 6 - Okay. 27 out of 77 reviews" "
Rating 4 - Poor. 6 out of 77 reviews" "
Rating 2 - Terrible. 6 out of 77 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Prudencio

Stayed 8 nights in Mar 2024

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check in staff . Very friendly and very professional staff.
Stayed 3 nights in Mar 2024

8/10 Good

Marvelle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean place.
Stayed 2 nights in Jan 2024

6/10 Okay

JOSE, CHULA VISTA

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The place looks great from the outside, but the room we stayed in are quite tiny
Stayed 2 nights in Jan 2024

6/10 Okay

John

Stayed 10 nights in Nov 2023

8/10 Good

Douglas, bremerton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

4/10 Poor

marcelino

Liked: Staff & service
Disliked: Property conditions & facilities
I like the location 7 eleven in the building, but poor a/c location not facing the bed
Stayed 1 night in Aug 2023

2/10 Terrible

Leslie Joyce

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel is runned down. There were no elevators to begin with. The initial room that we had was a mediocre. They gave us a room that was not supposed to be rented out, drain was clogged, missing toilet seat, showers did not have sliding doors so expect the entire bathroom to get soaking wet, towels we’re dirty white, cabinets have rails so you could barely put stuffs in it since it will fall through the gaps, doorbells and dnd service not working so expect someone to knock on your door each morning, one key policy per room so next time you leave your room you need to ask the front desk for assistance each time to have someone open the door for you. Because if you take your key out, the AC and lights will shut off. And guess what, you’re in the Philippines! You know how hot it is so you would rather leave the key and call someone than take they key with you. Weird! I’ve never experienced a hotel like this before. I cannot recommend this place to any of my family and friends. We are very disappointed. On the email, I have explained who will be staying in the rooms with me, I booked two rooms and they had my parents stay in the 2 single beds and they put me and my daughter to the king bed which I found it really annoying!
Stayed 3 nights in Jun 2023

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and nice. Staff was friendly and professional.
Stayed 2 nights in Jun 2023

8/10 Good

Jennifer

Traveled with family
Liked: Staff & service
I like the location of the property, It is close enough to the main avenue but also not that busy, with ample parking right across. There is even a 7-11 and a restaurant located beside it. The staff were friendly. On the down side, there is no elevator, so it was a challenge bringing luggage up and down the stairs. Unless you actually ask for help, the lobby staff won't assist you even if they see you lugging your suitcase at the stairs. Also, despite requesting for another, they only issue one key card so, if you and your companion happen to be going separate ways and you come in the hotel first, you would have to ask the hotel to open the door to the room for you, but since you don't have a keycard to power up the room, you would have to sit in the dark without aircon, or otherwise wait for your companion at the lobby. The rooms are amply sized, but the bathroom needs to be maintained better. There are molds already on the shower stall and the lavatory/ sink was not cleaned properly. you will be issued towels but need to request a bath mat. There is a ref, a microwave, and standard eating implements, no water kettle. (No coffee and tea, just 2 bottles of mineral water)
Stayed 2 nights in Dec 2022

6/10 Okay

Jhosella

Stayed 1 night in Nov 2022

2/10 Terrible

Peng Cheau Patrick

Business traveler
Disliked: Cleanliness, property conditions & facilities, room comfort
Not worth the stay
This is the worst hotel I was put up so far. Luckily I book an executive suite that more comfort. The towers are like floor rug. No breakfast. Complimentary water had a weird taste.The "Bay" view are block with bamboo just outside the balcony. Door lock not good condition. No elevator, need to carry luggage to room and only one male staff to help.
Stayed 1 night in Sep 2022

6/10 Okay

Wesley

Liked: Staff & service
Aircon was very noisy that we had to change room and the 2nd room had bathroom floor always flooded. No elevators.
Stayed 2 nights in May 2022

8/10 Good

Roberto

Stayed 3 nights in May 2022

10/10 Excellent

Wilhelm

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021

8/10 Good

Abigail

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

6/10 Okay

Maria Lisa

Traveled with family
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Earl

Traveled with family
Liked: Staff & service
No bay view
My Bay view was blocked by bamboo trees but I paid extra for a bay view. No elevator.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Stayed 1 night in Dec 2019

6/10 Okay

Cris, Pasay city

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
When i came to the room, its nice clean, relaxing,nice and cozy bed.. but there is no slippers no rugs... water in the toilet is leaking then suddenly i wanna ask something to the receptionist.... but i cannot find the phone...i look everywhere.. i still cannot find.. until i go down to the reception to ask personally..after that i ask also why dont have phone in my room..she said have phone there then she try to call and then she said.. its ringing.. maybe you cannot see she said.. so i feel shy then i go back to room to find it one more time.. unfortunately i still cannot find the phone until i call a housekeeping who just pass by in the alley way... then i said this room dont have phone? Then she come and look everywhere then she said yes mam dont have phone... i said.. ah ok.. atlist i confirmed it that there is no phone... and then after 20 mins they knock and then they tell me that they will transfer me in other room.. and it was upgraded into a jr suite.. i feel happy... though there is no rugs no slippers no hangers in the jr suite.. also the toilet is leaking.. When i walk around the hotel.. i find it so dirty... on 2nd floor balcony, there is an empty beer bottles all over in 1 table and on the floor and so many used ash tray on both table.. and also the floor and the wooden chair is full of dust, when i go to the ground floor some of the tables are same.. have empty bottles and used ash tray.. Above all i will rate this hotel during my stay is 60%... thank you
Stayed 1 night in Dec 2019

6/10 Okay

Fara Asyikin

Liked: Cleanliness
The good, the bad and the ugly
Room is clean but they didnt make up my bed on daily basis and replenished the mineral water or changed the towels. Air conditioner was very noisy and occasionally made me awake during night time thinking someone was trying to break in the room. Reception lack of knowledge on the surrounding and keep saying "I dont know" rather than trying to find out for the guest. Asked for adapter, they said was not available but found out later it was at the reception all the while.
Stayed 3 nights in Nov 2019

10/10 Excellent

Magdalena

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Reef hotel
Comfortable and accommodating
Stayed 2 nights in Oct 2019

4/10 Poor

marianne

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice hotel in a wrong place at a wrong time
The ads in hotel.com did not inform us that the street in front of The Reef was being renovated. The rainy season made the area flooded, problematic for the guests.
Stayed 2 nights in Aug 2019

6/10 Okay

Verified traveler

Expensive for what you get
Hotel is tired, restaurant menu selection and food is very basic and not great
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveler

Traveled with family and small children, Traveled with group
Liked: Cleanliness, staff & service
Overpriced. This property is overpriced for what it is.
Stayed 1 night in Jul 2019

2/10 Terrible

Verified traveler

Liked: Staff & service
Discuss with her and what you are it’s not good aircon it’s nosi
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveler

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
the surrounding area is not good. dud not feel safe leaving my rental car out there. the lobby is very nice but the actual rooms need major updating upgrading etc..I rented the executive suite. it was dinghy had ants crawling around and the sheets and towels are like 30 years old..the a/c was weak. this countrys heat is no joke. im begining to see a trend in some pictures of hotels being photo shopped to look better especially if in a sketchy area.
Stayed 1 night in Apr 2019

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service
Stayed 8 nights in Mar 2019

6/10 Okay

Dante

Disliked: Room comfort
Everything works fine except supply for towels
The hotel is ok and the staffs are friendly too but they don’t provide towels for the rooms and it’s good thing we brought our personal towels.
Stayed 2 nights in Dec 2018

10/10 Excellent

Ferdinand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Bong

Liked: Staff & service
Descent hotel where you can have a peaceful rest, this is good for back packers or solo travelers. Although I don’t recommend this for families who is looking for activities like swimming or others. Overall it is a descent hotel, I do see myself going back here in the future if I need a place to rest and sleep for the night.
Stayed 2 nights in Nov 2018

6/10 Okay

Ole

Not fully as expected, but ok.
I booked the room for 2 adults and one child through Hotels.com and received confirmation for 1 room with 2 twin beds. When we checked in we got a room with only one twin bed. There were no rooms available with 2 twin beds and we had to sleep all 3 in one bed. The first morning I informed the reception the drain in the shower was clogged a d the aircon filter was dirty. In the evening the drain was cleaned but not the aircon filter. I cleaned the aircon filter myself. The breakfast was wery basic, but ok. The staff was very positive but it's obvious they have a tight budget.
Stayed 3 nights in Nov 2018

6/10 Okay

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
New building nice and clean. But is not recommended for seniors. its equipped with Elevators
Stayed 1 night in Nov 2018

10/10 Excellent

DocFerdy, BGC, Makati

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My go-to place whenever my family and I are in subic. Nice place, convenient, a perfect staycation...always a two-thumbs-up experience
Stayed 1 night in Nov 2018

10/10 Excellent

Louie, San Diego, Ca

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and Clean. Located near by shopping complex
Stayed 1 night in Nov 2018

10/10 Excellent

Steve

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice location close to restaurants and only a short drive to shopping and the beach
Stayed 3 nights in Nov 2018

6/10 Okay

Jeff, Laguna Hills, CA

Liked: Cleanliness, room comfort
Disliked: Staff & service
Nice room setting and breakfast buffet. The receptionist needs to smile more and greet guest more often. It would be a professional courtesy if she welcomes them and offer help.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Courteous and very helpful staff. Very nice and covinient location of the hotel right next to the bay. 7/11 store next door.
Stayed 1 night in Oct 2018

8/10 Good

EDWIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in Aug 2018

8/10 Good

Kuochung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, staff are very accommodated, nice location that you can see the Subic harbor and walk around.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staycation in subic
Near to everything you need.white and quiet place to stay. Accomodating staff. Fast wifi. acccess to pirates bar (live acoustic)
Stayed 2 nights in Jul 2018

6/10 Okay

Ed, San diego, Ca.

Quiet hotel
Weak TV control battery. Loose shower handle. Left 1 bottle water empty. Towels looks dirty but clean.
Stayed 1 night in Jun 2018

6/10 Okay

jennifer

Liked: Staff & service
Average hotel

8/10 Good

Verified traveler

Liked: Property conditions & facilities, room comfort

10/10 Excellent

Ken, US Navy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great front desk staff and Great room
The Front desk female was so nice and friendly, so I knew my stay would be great. The room was clean and shower was great. Overall I give it a 10. I will be staying there again soon and I will tell my friends to stay there!
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not recommended.
Room was terrible. Extremely smelly and the sheets were stained. Avoid.
Stayed 1 night in Mar 2018

10/10 Excellent

Grace, San Diego, Ca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Enjoyed our stay! Staff are friendly and courteous. The hotel is close to the beach, restaurants & shopping centers. Would love to stay here again when I come home for vacation.
Stayed 3 nights in Feb 2018

8/10 Good

Clouie Anne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bfast was a no no
Everything was good except the bfast where they do not have options to delivery it at the room, also when they do take outs food are not presentable
Stayed 2 nights in Jan 2018
Response from Jayee on Jan 28, 2018
Dear Ms. Clouie Anne, Thank you for taking the time to let us know about your concern. I regret to hear that we were not able to exceed your overall experience during your visit in our property. On behalf of our entire team, I extend sincere apologies. Your feedback is most valued and has given me the opportunity to further review our daily operations and protocol most especially in the restaurant. I will discuss this situation with our executive to ensure we are giving a total guest experience. Rest assured that The Reef Hotel and Residences is committed to giving comfort and providing memorable experience to all its guests. Our goal is to provide a level of service that requires diligent attention to detail and care to every visitor. I hope we will have another chance to provide you with a memorable experience. We look forward to having you as our guest in the future. With appreciation, Management

8/10 Good

Peter, Phillipines

Liked: Staff & service, property conditions & facilities, room comfort
Nice hotel, close to all amenities
Good stay, highly recommended - friendly staff eager to please. Will stay here again for my next getaway.
Stayed 3 nights in Jan 2018
Response from Jayee on Jan 26, 2018
Dear Sir Peter, Warmest Greetings from The Reef Hotel and Residences. Thank you for taking your time in making a review to our property. We are pleased to note that you enjoyed your stay with us and we are looking forward in welcoming you again to our property real soon. With appreciation, The Management