ok hotel, disappointing rules
Posted Sep 10, 2015
It took me an hour just to get checked in. To start, expedia's website said that the age limit to check in was 21 and I'm 24. Second, Expedia said what the price of the room was and I paid it. I was in the middle of moving, so I didn't have any more money than that. When I got to the desk, I had to wait 10 minutes for anyone to even walk up then I was told that I couldn't check in because I'm not 25. We argued back and forth and she got the manger, who confirmed that you have to be 25. I showed them expedia's confirmation email, which said 21, and they continued to argue with me. I had to promise that I wouldn't invite anyone to my room in order for them to let me in. Then they told me that they had the deposit I paid and were going to charge me more money, which I eventually got them to waive after again showing them the confirmation email. This was an enormous hassle and I was legitimately scared that i would not have a room, I was out of money, and I had every single one of my belongings with me. Expedia and this hotel need to get their act together and communicate properly so this does not happen again. I was content with the room itself, but I would not recommend this particular hotel to anyone. Nor would I recommend them book through expedia.