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Reviews of Hampton Inn Chattanooga - North/Ooltewah

2.5 out of 5
Hampton Inn Chattanooga - North/Ooltewah
6145 Weir Way, Ooltewah, TN

Reviews

8.8

Excellent

Rating 10 - Excellent. 624 out of 1003 reviews" "
Rating 8 - Good. 234 out of 1003 reviews" "
Rating 6 - Okay. 78 out of 1003 reviews" "
Rating 4 - Poor. 28 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

DANIEL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service
Stayed 6 nights in May 2024

10/10 Excellent

Stephen

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Alexis

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast ladies !
Stayed 4 nights in Apr 2024

10/10 Excellent

Lynette

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just arrived and checked in. Our room is lovely, clean, and modern.
Stayed 1 night in May 2024

6/10 Okay

William

Property was under construction! Floors where dirty
Stayed 3 nights in Apr 2024

10/10 Excellent

Tayana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! Had a pool and free breakfast! I would stay again!
Stayed 1 night in Mar 2024

8/10 Good

Sherry

Traveled with partner
The TV control hasn’t worked since we checked it. We couldn’t change the channel or lower the volume. Very upsetting!
Stayed 2 nights in Apr 2024

8/10 Good

Susan

Stayed 1 night in Apr 2024

6/10 Okay

Colleen

Disliked: Amenities
Noisy.
Stayed 1 night in Apr 2024

10/10 Excellent

Fiorella

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very well maintained,excellent service
Stayed 1 night in Apr 2024

6/10 Okay

Kevin

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Property being renovated. Not disclosed at the time of booking. Furniture missing in room due to renovation.
Stayed 3 nights in Apr 2024

10/10 Excellent

Amber

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check in and staff is very responsive.
Stayed 1 night in Mar 2024

10/10 Excellent

Amber

Traveled with family
Quick check in and staff is super friendly and helpful. Will be back next time
Stayed 1 night in Mar 2024

10/10 Excellent

Stephanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We are here for a baseball tournament at Camp Jordan and the location is great! Lots of options for dining between here and there. The hotel is very clean. The pool was a great bonus after a long day at the ballpark
Stayed 1 night in Mar 2024

6/10 Okay

Hilde

Traveled with family
Disliked: Staff & service
Noisy
Stayed 1 night in Mar 2024

10/10 Excellent

Cristi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
It was very neat and clean. And your breakfast in the morning was really fantastic. I’d stay again.
Stayed 1 night in Mar 2024

6/10 Okay

Brandon

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Checkin was delayed. Staff did not know which rooms were clean and which were not ready. Had to sit in lobby for close to an hour while staff tried to figure it out.
Stayed 1 night in Mar 2024

10/10 Excellent

Zach

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

John

Friendly people courtesy
Stayed 1 night in Feb 2024

10/10 Excellent

Renee

Stayed 1 night in Feb 2024

10/10 Excellent

pat

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Feb 2024

2/10 Terrible

Brooke

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Jasmin M on Feb 20, 2024
Hey Brooke, this is Jasmin the front office manager here at the Hampton inn I just got off the phone with Expedia and they are processing your full refund. Apologies on the delay but please give Expedia a call if you haven't received it in 3-10 business days.

10/10 Excellent

Elias

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location and friendly staff.
Stayed 3 nights in Feb 2024

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were great
Stayed 3 nights in Jan 2024

6/10 Okay

Verified traveler

Liked: Staff & service
In all fairness there was a sign that they were under renovation. However, that did not explain the trash on the floors in the elevators, sticky and dirty floors in the room and the dining area. While the fan/heater in the room was very noisey it did help drowned out the noise from the highway. The room we were in was spacious. Breakfast was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay service and location.
Stayed 3 nights in Jan 2024

10/10 Excellent

Laura

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay from beginning to end. Our check in by Kimberly B was fantastic, she has great people skills and you right away feel very comfortable being there, she is very knowledgeable and able to answer all questions. The room was clean which is a priority for me and something I really expect, we weren’t disappointed. Our excitement was the 3 foot deep hot tub, oh we loved it they have an Olympic size pool that is very nice too. Our stay overnight was quiet and the breakfast buffet in the morning with a fireplace in the middle was just such a cozy experience. Checkout went great when Kimberly B helped us again and was able to answer another question I gave her with knowledge and again very good customer service. I would recommend this Hampton Inn to anyone and my recommendation is not easy to get unless the experience is fantastic.
Stayed 1 night in Jan 2024

6/10 Okay

David

Stayed 5 nights in Dec 2023

10/10 Excellent

James Michael

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rates, nice restaurant nearby
Stayed 1 night in Dec 2023

2/10 Terrible

Linda

Disliked: Staff & service, property conditions & facilities
I tried all day to reach the hotel. No one would answer the phone get there and it was like no one wanted to help you the room the heater didn’t work right the shower was for handicap not good.
Stayed 1 night in Dec 2023

4/10 Poor

Janilyn

Traveled with family
Disliked: Property conditions & facilities
Phone did not work. Key did not work. No cups for coffee or water. Fan in bathroom broke. No info about TV or restaurants nearby. Very disappointed in this Hampton property.
Stayed 1 night in Dec 2023

8/10 Good

Paul

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Older hotel currently undergoing renovations. Close to the highway with lots of highway noise. Lots of fast food options close by.
Stayed 1 night in Dec 2023

8/10 Good

Alexander

Liked: Cleanliness, staff & service
Stayed 2 nights in Dec 2023

4/10 Poor

George

Disliked: Cleanliness
Stayed 1 night in Dec 2023

8/10 Good

Nadiya

Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean hotel with nice and accommodating staff
Stayed 1 night in Dec 2023

4/10 Poor

Rene

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hampton onn ooltewah tenn.
I was not told the hotel was under remodel i picked the hotel for indoor Pool , but the pool was out of order No public restrooms on lobby level Working , breakfast was subpar. Always liked the hamton inn.but this was terrible
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Erin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Selena

Business traveler
Liked: Staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice facility.
Stayed 1 night in Dec 2023

10/10 Excellent

Wesley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how big our room was and how conveniently we were located by elevator
Stayed 1 night in Dec 2023

10/10 Excellent

Alan, Patriot

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
our carpet was torn under door to room. small details were not in good condition (caulking)
Stayed 1 night in Nov 2023

8/10 Good

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Great breakfast included. Room was clean Pool heater was broken, but hot tub was just fine. The plug in the bath was very stiff. Too hard to open and close with just your hand. I had to stomp it closed with my foot and used pliers to pry it open it to drain the bath.
Stayed 1 night in Nov 2023

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Cindy

Traveled with partner
Disliked: Property conditions & facilities
We waited almost 30 minutes to check in because the computers were down. The toilet in our handicap room was standard height instead of being raised as in all other handicap rooms I have been in. The light beside the bed was out, the toilet was unstable and there was no channel listing for the TV.
Stayed 1 night in Nov 2023

10/10 Excellent

Lynda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Linda, Sarasota

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property just fine. Proximity to good restaurant. Room clean. Front desk staff not friendly. Provided needed information however!
Stayed 1 night in Nov 2023

6/10 Okay

Chelsea

Traveled with family and small children
Liked: Cleanliness
The property was nice. I had an issue with the pool not being useable because the heater was broken. I booked the room just for my kids to play. We didn’t even end up staying the night because my kids were bored and had nothing to do. The hotel didn’t offer to accommodate me for the inconvenience and Expedia wouldn’t help get me a refund even after calling not long after my arrival.
Stayed 1 night in Nov 2023

6/10 Okay

Mark S

Business traveler
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Usually a very nice place to stay. This time was put in a handicap room with broken tiles on the bathroom floor and a handicap shower that of course was made to sit down so shower was very short. Personnel not as friendly as I expect from a Hampton Inn. I am not even sure if I got my Hilton Honors points.
Stayed 3 nights in Nov 2023