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Reviews of Howard Johnson Hotel&Conf Cntr by Wyndham Fullerton/Anaheim

3 out of 5
Howard Johnson Hotel&Conf Cntr by Wyndham Fullerton/Anaheim
222 West Houston Avenue, Fullerton, CA

Reviews

6.2
Rating 10 - Excellent. 444 out of 2081 reviews" "
Rating 8 - Good. 412 out of 2081 reviews" "
Rating 6 - Okay. 406 out of 2081 reviews" "
Rating 4 - Poor. 369 out of 2081 reviews" "
Rating 2 - Terrible. 450 out of 2081 reviews" "

6.0/10

Cleanliness

7.0/10

Staff & service

5.8/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Martha

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The customer service was good, once we passed the office/lobby we notice the place needs remodeling. The room had no air flowing no screen on window, air conditioner not working properly and carpet definitely needs to go smelled and dirty. To top it off no refrigerator nor microwave, would have been nice ti be notified we had to request them. Continental breakfast good as well as staff.
Stayed 2 nights in May 2024
Response from Assistant General Manager on May 10, 2024
Thank you Martha for taking time out of your day to let us know how your stay with us, we are happy to see that our staff gave you the best service possible. We understand our hotel needs some improvments and we are in the process of making those improvments soon. Again, thank you for your time and have a great day.

4/10 Poor

Susan

Disliked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Assistant General Manager on May 10, 2024
Thank you Susan for letting us know about your stay, we are very sorry you didn't enjoy your stay with us and we will do our best to improve in the future.

4/10 Poor

David

Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
WiFi did not reach room at all. Crack on roof. Pee smell bathroom.
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on May 8, 2024
Thank you David for brining this to our attention, we will have this room looked at as quickly as we can and make sure any repairs that need to be done are done as quickly as possible. We are very sorry for this inconvenince and do hope you give us another try in the future. Again, thank you for your time and have a great day.

10/10 Excellent

Fidel

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent services
Stayed 3 nights in May 2024
Response from Assistant General Manager on May 7, 2024
Thank you very Fidel, for your kind words about our service. Our staff works very hard and it is good to see that our efforts are being noticed. Again, thank you for your time and have a great day.

10/10 Excellent

Elizabeth, La Habra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the pool was working but everything else was good!
Stayed 1 night in May 2024
Response from Assistant General Manager on May 7, 2024
Hello Elizabeth, thank you for the great notes about the hotel. We are working very hard with the city of Fullerton to get these plans for the pool approved and having the pool up as soon as we can. Again, thank you for your time and have a great day.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Assistant General Manager on May 7, 2024
Thank Marlene for taking time out of your day to let us know how your stay was with us. Thank you for the postive review and we hope to see you in the future.

10/10 Excellent

Elizabeth, La Habra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is great! Just missing the pool being open
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on May 7, 2024
Thank you very much Elizabeth for letting us know about the great service we provided, we apologize for the pool and assure you we are doing every thing we can to get the pool back up and running.

4/10 Poor

Jaime

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms are nasty bathroom floor Stan and dirty
Stayed 1 night in May 2024
Response from Assistant General Manager on May 7, 2024
Thank you very much for this information Jaime, we are very sorry you didnt' enjoy your stay as much as we would hope for. We will speak with our houesekeeping to make sure this type of service is addressed as quickly as possible. Again, thank you for your time.

10/10 Excellent

Fatima Lopez

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checking in was a breeze. Very helpful front desk staff. Clean rooms and friendly staff all round.
Stayed 1 night in May 2024
Response from Assistant General Manager on May 4, 2024
Hello Faitma, thank you very much for your kind words, we are very happy to see that you enjoyed your stay with us. We look forward to seeing you again,

6/10 Okay

Lilian J

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Customer service was poor to my foreign friends. They took a little longer checking out and instead of being considerate and understanding, they treated them poorly and disrespectful.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on May 2, 2024
Hello LIllian,Thank you very much for this information, we are very sorry that your friends were not treated correctly and we will discuss this with the front desk team to make sure this doesn't happen again. Again, thank you for your time and have a great day

6/10 Okay

Kenia

Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Assistant General Manager on Apr 30, 2024
Hello Kenia,Thank you very much for letting us know how your stay was with us, we look forwad to seeing you in the future.

8/10 Good

Elizabeth, La Habra

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay was great
Stayed 5 nights in Apr 2024
Response from Assistant General Manager on Apr 30, 2024
Hello Elizabeth,Thank you very much for letting us know your your stay was with us, we are happy to see that you enjoyed your stay with us. We strive to make every guest feel at home and its great to see our efforts being noticed

2/10 Terrible

Jaime

Disliked: Cleanliness, staff & service, property conditions & facilities
Room are nasty nothing on tv
Stayed 1 night in Mar 2024
Response from Assistant General Manager on May 7, 2024
Thank you Jaime for letting us know how your stay was, we try to have the best channels with our provider to give our guest the best viewing possible. We will have the condition of the room looked at as quickly as we can. Thank you for your time and have a great day.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Great room
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 24, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

2/10 Terrible

Erika

Stayed 1 night in Apr 2024

6/10 Okay

Leticia

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on May 10, 2024
Thank you very much Leticia for taking time to fill out a survey of our hotel, we appreicate the feed back and will do our best to improve in the future. Again, thank you for your time and have a great day.

8/10 Good

Briana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was pretty good for the price and was really close to Disney!
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 17, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and we are alwaqys looking to better ourselves. Again, thank you for your time and have a great day.

6/10 Okay

Stephanie

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
The property lost power several times during the early evening during our stay. There were no emergency lights for way finding.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very sorry about losing power and understand how fustrating that can be. We're working on getting emegerncy matters under control, to be more prepared in the future. Again, thank you for your time and have a great day.

6/10 Okay

Michael

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're so sorry you didn't enjoy your stay as much as we would have hoped for. We thank you for the feed back and will do our best to improve for the futre.

8/10 Good

Jorge

Liked: Cleanliness, staff & service
Well needs some little repairs here and there but everything was fine.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 15, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. We understand we are a older hotel and we are working on improving our hotel within the next year or so. Again, thank you for your time and have a great day.

8/10 Good

Erika

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean properly
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 13, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day

6/10 Okay

Mehran

Stayed 9 nights in Mar 2024
Response from Assistant General Manager on Apr 12, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're are happy to see that for the most part you enjoyed your stay with us. We take these surveys to heart and will continue to improve our service and hotel. Again, thank you for your time and have a grea day.

6/10 Okay

Jun

Liked: Cleanliness
It's aight.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 9, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

10/10 Excellent

Elisabeth, aliso viejo

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff was friendly, helpful, welcoming and very accommodating. The entrance and hall leading to the rooms is beautiful with ornate furniture, and mirrors but does not reflect the outdated worn out furnishings and decor in the rooms.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 12, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we're happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and we look forward to seeing you in the future

6/10 Okay

Jimmy

Business traveler, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
housekeeping staff was great, but front staff and security there aren’t good. They do not come off as friendly and the hispanic security person is always looking what your doing its his job but the way he goes about it seems shady
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 9, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

4/10 Poor

Amy

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms were not what i expected and the pool was not open due to renovation so that was a bummer.
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 9, 2024
Thank you for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We thank you for this feedback and will use this to better our hotel in the future. Again, thank you for your time and have a great day.

10/10 Excellent

cyntrail

Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 27, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy you enjoyed your stay with us. Again, thank you for your time and have a great day.

2/10 Terrible

Tatyana

Disliked: Cleanliness, property conditions & facilities
The area around the hotel is nice but the hotel itself is among the
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 9, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and do hope to see you in the future. Again, thank you very much for your time and have a great day.

10/10 Excellent

Raiders

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and safe employee are very kind
Stayed 1 night in Apr 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

2/10 Terrible

Alberto

Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 26, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry to hear that you didn't enjoy your stay as much as we would have hoped for. We are always looking to improve our hotel and staff. Again, thank you for your time and have a great day.

2/10 Terrible

Bryan

Disliked: Cleanliness, staff & service, property conditions & facilities
I rented these rooms for a trip to Disney land with the grandkids and family. Reserved and paid for my room 2 months in advance. I wasn’t aware the pool was closed. The hallway smelled like shrimp top ramen. No microwave or refrigerator in your room.
Stayed 4 nights in Apr 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our service and hotel, we will take these concerns and make sure they are handled as quickly as we can. Again, thank you for your time and have a great day.

8/10 Good

shetty RAVI

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is located very near to Disney land. I was interested to visit the Universal studios, Santa monica beach and disney. For Universal studios and beaches, I don’t recommend this location. However, the rooms are nice, service is good and location is good depending on what you want to cover. But the wifi is very bad. That is the main complaint I have. Otherwise, overall a good place stayand spend time in LA.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

8/10 Good

Cristal

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I love the property. I been coming here for a seceral years now and although it's old. I have no complaints about anything in the property. Never had any issues at all, but this last time I was annoyed because the housekeeping was overly rude and being nosey looking inside my room when my husband was still changing and packing his stuff up. Totally not professional even after they knocked and I told them I was doing late check out she was just standing there making faces.
Stayed 2 nights in Apr 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that for the most part you did enoy your stay with us. We will address the issues you did have with the proper departments as well. Again, thank you very much for your help and have a great day.

6/10 Okay

Enrique

Traveled with family and small children
Great customer services manager from expedia
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

6/10 Okay

Mikolaj R

Stayed 3 nights in Jan 2024
Response from Assistant General Manager on Apr 6, 2024
Thank you very much for taking time out of your day to let us know how your day was with us, we are very happy to see that for the most part you enjoyed your stay with us. We are always looking for ways to improve our hotel and do thank you for you time.

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 4, 2024
Thank you verym uch for taking time out of your day and letting us know how your stay was with us. We are have to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for time and have a great day.

10/10 Excellent

Jasmine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Assistant General Manager on Apr 3, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

10/10 Excellent

J

Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Apr 24, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you very much for your time and have a great day.

2/10 Terrible

Hisela

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was a loud party in the hotel we could hear everything from our room. Also, there was roaches in the bathroom
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
Thank you very much for your taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We will have these issues looked at as quickly as we can. Again, thank you for your time and have a great day.

2/10 Terrible

Anahi

I haven’t gotten my secure deposit back
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Apr 1, 2024
Thank you very much for taking time out of your day to let us know your stay was with us, we are very sorry about the deposit not getting back to you. It might be an issue with the bank you use, that can determine on how long it takes to get your deposti back. Again, thank you again for your time and have a great day.

6/10 Okay

Alma

Traveled with family and small children
Liked: Staff & service
They didn’t had the basic supplies.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 30, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are sorry to see that you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our hotel and staff. Thank you again for the feedback and have a great day.

6/10 Okay

jessica

Traveled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The hotel had a strong smell which was not pleasant and did not look clean. However, the bed was comfortable.
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 29, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry for the smell and we will have this looked at as quickly as we can. Again, thank you for your time and have a great day

4/10 Poor

Tavia

Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Assistant General Manager on Mar 29, 2024
Thank you vdery much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn't enjoy your stay as much as we would have hoped for. We are always looking into ways we can improve our hotel and service, again thank you for your time and have a great day

10/10 Excellent

Mahmoud N

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i like the property they do have piano in lobby but no one using it and they don't allow professional pianist to please not even 1 Tune that is Rude
Stayed 4 nights in Feb 2024
Response from Assistant General Manager on Mar 29, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry about the paino it is more for deceration and not for personal playing. We are happy to see that you still enjoyed your stay with us and it is great to see our efforts are being noticed. Again, thank you for your time and have a great day.

4/10 Poor

Xavia

Traveled with group
Disliked: Property conditions & facilities
The bathroom light in my room did not work . My tv in the room would not turn on. Also the lock on the door kept on breaking down; luckily we had someone in the room to let us in. I went down stairs to the front dest to get new keys and they still did not want to open the door.
Stayed 2 nights in Mar 2024
Response from Assistant General Manager on Mar 28, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We will alert the proper departments and make sure these issues our resloved. Again, thank you for your time and have a great day

2/10 Terrible

Debra

Disliked: Cleanliness
Very disappointed. No housekeeping service but one time on a five day stay. Breakfast was awful, no service, low class people in their pajamas. Never recommended this place.
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry you didn't enjoy your stay as much as we would have hoped for. We are always looking for ways to improve our brand and hotel, thank you very much for your feed back and have a great day.

6/10 Okay

Rogelio ponce de le

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Pool was closed for renovación on our stay.
Stayed 6 nights in Mar 2024
Response from Assistant General Manager on Mar 27, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry about the pool being closed and promise the wait will be worth it. Again, thank you very much for your time and have a great day.

10/10 Excellent

Mario

Stayed 2 nights in Feb 2024
Response from Assistant General Manager on Apr 17, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. Again, thank you for your time and have a great day.

10/10 Excellent

Justina

Traveled with partner
Liked: Staff & service, amenities
Mold on edge of restroom sink
Stayed 4 nights in Mar 2024
Response from Assistant General Manager on Mar 26, 2024
Thank you for taking time out of your day to let us know how your stay with us, we are very happy to see that you enjoyed your stay with us and that our staff gave you the best service possible. We strive to make sure every guest feels at home, we are glad to see our efforts being noticed. Again, thank you for your time and we look forward to seeing you as a guest in the future.

8/10 Good

Steven

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Outlets need to be updated, no ventilation in bathroom, no mini fridge in room.
Stayed 5 nights in Mar 2024
Response from Assistant General Manager on Mar 26, 2024
Thank you very much for taking time out of your day to let us know how your stay was with us, we are very sorry that you didn’t enjoy your day as much as we would have hoped for. We strive to make every guest feel at home and when we don’t achieve that type of service, we take that very seriously. We will continue to work on our service and hotel, we do hope to see you again in the future. Again, thank you for your time and have a great day.