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Reviews of Residence Inn by Marriott Dana Point San Juan Capistrano

3 out of 5
Residence Inn by Marriott Dana Point San Juan Capistrano
33711 Camino Capistrano, San Juan Capistrano, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 304 out of 539 reviews" "
Rating 8 - Good. 147 out of 539 reviews" "
Rating 6 - Okay. 56 out of 539 reviews" "
Rating 4 - Poor. 15 out of 539 reviews" "
Rating 2 - Terrible. 17 out of 539 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dani

Alex was great at check in. Room was great
Stayed 1 night in Apr 2024

10/10 Excellent

Maria I.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, nice beds and breakfast. I rest a lot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

chrissie

Stayed 1 night in Mar 2024

10/10 Excellent

Tenaya, Spring Hill

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant
Stayed 1 night in Feb 2024

10/10 Excellent

Brittany, Chandler

Liked: Amenities
Great location and friendly staff. We never heard the train and we stayed 3 nights. We will defiantly stay again.
Stayed 3 nights in Feb 2024

10/10 Excellent

Sharon

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I stay on the freeway side of the building and it was a bit loud
Stayed 1 night in Jan 2024

10/10 Excellent

Finance

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful staff
Staff was incredibly helpful. I was travel alone with my dog and someone on staff helped unload my car and luggage dolly. Breakfast was consistently good.
Stayed 5 nights in Jan 2024

10/10 Excellent

Mark, Hollywood

Liked: Cleanliness, staff & service, property conditions & facilities
This property is the best kept secret in Southern Orange County. The rooms are very clean, sheets are crisp, beds are comfortable. The staff was personable and helpful. And you cannot beat the price.
Stayed 1 night in Dec 2023

10/10 Excellent

Jeffrey

Liked: Cleanliness, property conditions & facilities, room comfort
Quiet room, pleasant stay.
Stayed 2 nights in Dec 2023

10/10 Excellent

Tiffany

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Frederick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the rooms fully stocked. The only thing that was tough was the Air conditioner was very loud. Staff was very efficient and quick
Stayed 1 night in Dec 2023

10/10 Excellent

Robyn

Stayed 1 night in Dec 2023

10/10 Excellent

Mary

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was fantastic and they had a great breakfast selection. You have to pay to park, but other than that it was great!
Stayed 1 night in Dec 2023

10/10 Excellent

Nariman s

Stayed 1 night in Nov 2023

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Did not like the vinyl couch and needs a larger tv
Stayed 2 nights in Nov 2023

10/10 Excellent

Laura

Stayed 1 night in Oct 2023

6/10 Okay

Dave

Traveled with family
Liked: Cleanliness
Disliked: Amenities
Very pricey for the lack of amenities …
Stayed 6 nights in Sep 2023

10/10 Excellent

Patricia

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay. Lovely staff, very kind and accommodating. Nice room, very clean, many amenities. Would absolutely stay here again!
Stayed 1 night in Oct 2023

10/10 Excellent

LORI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Florent

Stayed 1 night in Sep 2023

10/10 Excellent

Alex

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Jessica A

Liked: Cleanliness, staff & service, property conditions & facilities
The pproperty was very close to lots of good restaurants, grocery stores, retail stores and more. There was even a Costco just down the street. To most places, it was about a 6 min drive. Not close enough to places to just walk but syill very convenient. I loved that it was a pet friendly place. I did not have a pet with me but I saw plenty of dogs; and i was pleased to say that the property was very clean and very quiet. Definitely would stay again!
Stayed 3 nights in Sep 2023

2/10 Terrible

Arash

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is right by a commercial railroad track. Because the property has not applied to receive a quiet zone residential status with the city, the freight trains are required by law to honk their horn three times while passing by the property. If you don't want to wake up at 3am to the tune of a freight train horn with tracks right by the property, don't stay here. The whole property shakes when a train goes by. The horn will wake you up.
Stayed 2 nights in Sep 2023

10/10 Excellent

Jihye (Sophie)

Stayed 1 night in Sep 2023

10/10 Excellent

Robbie

Stayed 5 nights in Aug 2023

10/10 Excellent

Brett

Stayed 1 night in Aug 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, Clean large rooms, good location for highway access
Stayed 2 nights in Aug 2023

10/10 Excellent

marianne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 7 nights in Aug 2023

2/10 Terrible

Nora

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Train hotel
This hotel is nice and clean but there is no disclosure of it being next to a train station that runs 24/7, it was so loud in our room if felt like it was right below us and coming and going every 20 mins through the night Also the room has a bad smell like someone smoked there or there were smelly pets or pee. This is not an 8.6, should be 1 * hotel due to this fact.
Stayed 1 night in Aug 2023

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location for our needs
Comfortable hotel, great location for our needs but didn't anticipate the hourly train whistle from the Amtrak that ended around 1:00am then started again at 6:00am.
Stayed 2 nights in Aug 2023

10/10 Excellent

ALI CEM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice place
Stayed 6 nights in Jul 2023

10/10 Excellent

Fela

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023

10/10 Excellent

Erik

Traveled with family
Great staff
Stayed 1 night in Jul 2023

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
Nice, clean and comfortable hotel within a short distance from the marina, restaurants, shops. Complimentary breakfast had a variety of choices and was excellent.
Stayed 1 night in Jul 2023

10/10 Excellent

D brady

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were a great set up for the 3 of us. And it was in a great location to get everywhere in Dana Point.
Stayed 4 nights in Jul 2023

10/10 Excellent

Isaiah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 3 nights in Jun 2023

6/10 Okay

keri

Traveled with family and small children
Disliked: Cleanliness
The tops of the cabinet drawers in the bathroom/bedroom were super dusty There was a pink film around the drains of the bathroom sink, shower area The faucet had a lot of soap scum. A lot of hair around the corners of bathroom areas. There was a kitchen sink but no dish soap. The pool was really cold The sidewalks badly need a good pressure washing. Lots of stains, gum and leaf's everywhere on sidewalks. The front desk staff gal over explained everything when asked a Yes or No question.
Stayed 1 night in Jun 2023

8/10 Good

Mary Ann

Traveled with family
Liked: Staff & service, property conditions & facilities
Not best value for price.
Found out we were charged the same rate as another family who also had five people but they had a two bedroom while we were stuffed into a one bedroom. They didn’t leave enough towels even though they knew five adults were staying in the room. Only did minimal cleaning. We had also stayed at other local hotels as our longer stay and felt this was the worst deal overall. Noise from road work topped the not so great experience. Don’t think we’d stay again.
Stayed 3 nights in Jun 2023

10/10 Excellent

Leah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location to Dana Point, San Juan Capistrano and San Clemente communities. Marriott Resident Inn staff was welcoming and helpful. Great staff!
Stayed 1 night in May 2023

10/10 Excellent

DONNA

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023

6/10 Okay

Jeffrey

Business traveler
Liked: Cleanliness, staff & service, amenities
Good location, but my room was ground floor and facing the road. Very loud.
Stayed 1 night in May 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Christine

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend get away!
Great hotel. Nice kitchen with everything you need to make coffee or have stuff in the fridge. Perfect location for going back and forth to Dana Point and San Juan Capistrano. Nothing is near the hotel within walking distance. So if you want to walk out and have restaurants or shopping this is not the hotel to stay in. We enjoyed our stay.
Stayed 2 nights in Apr 2023

10/10 Excellent

Sharyne

Stayed 1 night in Apr 2023

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

10/10 Excellent

chiquita

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
what I like for the money the property nice, inside very nice and all amenities. because it near major street . The outside could use fresh face lift from out side to match the greatness inside
Stayed 1 night in Apr 2023

6/10 Okay

Julia

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel room is directly next to the train track which runs twice every evening past 11:00 pm. This made for a noisy, disruptive evening. When turned on, the air conditioner makes a very loud humming noise that cannot be ignored. The noise stops when the ac is turned off. Fortunately it wasn’t a warm weekend but I can imagine as soon as the temperatures go up, the ac unit motor is going to be extremely disruptive. Being on the first floor there is a view of Costco parking and no peek of the ocean as stated by the front desk. The rooms were clean, stocked with basic kitchen essentials like cups, dishes, and silverware, along with a full size refrigerator. There is complimentary breakfast served.
Stayed 2 nights in Apr 2023

10/10 Excellent

Jannette

Stayed 1 night in Mar 2023