Absolutely lobe this place xx

The property itself was okay. There were empty alcohol bottles in the hallway and stains on the carpet of my room. The main issue was how rude their airport transfer staff was. I wish I grabbed his name. But an overweight middle aged man literally yelled at me in front of other passengers. I had a freshly purchased coffee and about 5 minutes until the van departure. The drive mentioned I could not bring the coffee along (so I assumed he meant when the vehicle was moving - a high-risk opportunity for spillage). So I stayed on the bus (near the entrance ready to throw away the coffee prior to departure). The drive literally, yelled, "the whole point of saying no coffee was for you to not bring coffee aboard". I was honestly, just embarrassed. To be infantilized by a driver... over coffee.. on a non-moving bus. I mean come on... yes I can follow rules and very willing to. But the lack of regard. Complete disrespect. I personally don't raise my voice at anyone - I think there are proper ways to communicate. Ways that mature adults should be capable of. I know the UK tends to have this 'grumpy' attitude. But my God, treat people with a little dignity / decency/ respect.

Our stay was fine and the breakfast is very good. However we were very disappointed to have to pay for parking. I understand that the hotel may wish to charge non-residents, but I think it's unreasonable to charge residents £8 to park (also considering our stay was about 12 hours).