Water park

Reviews of CoCo Key Hotel and Water Resort 

3.5 out of 5
CoCo Key Hotel and Water Resort 
7400 International Dr, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 1458 out of 3695 reviews" "
Rating 8 - Good. 811 out of 3695 reviews" "
Rating 6 - Okay. 589 out of 3695 reviews" "
Rating 4 - Poor. 382 out of 3695 reviews" "
Rating 2 - Terrible. 455 out of 3695 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Lori

Traveled with family
Liked: Property conditions & facilities
It was good, the property had lots of food choices though in my opinion pricey. There is quite a few places off property nearby though if you like to walk or have a car. There were lots of scooter rentals available near property. They could use 1 more pool.
Stayed 1 night in May 2024
Response from Sebastian A. on May 2, 2024
Thank you for sharing your experience with us!We'll certainly take this into consideration as we continue to enhance our amenities for our guests.Thank you for choosing to stay with us, and we hope to welcome you back again in the future! If you have any other feedback or suggestions, please don't hesitate to let us know.

10/10 Excellent

oscar

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Amazing experience at coco key.
Stayed 2 nights in Apr 2024
Response from Sebastian A. on May 2, 2024
We're thrilled to hear that you had an amazing experience at Coco Key! Providing fantastic experiences for our guests is what we strive for, and we're delighted that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay in the future!

8/10 Good

Bonnie

Traveled with family and small children, Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff is very friendly! Housekeeping did a great job! Our neighbors had cockroaches and we kept waiting to see them come into our room via the adjoining doors, but we didn’t! Although fairly recently renovated, our floor had deep gouges and marks, the shower was poorly repaired. It functioned but looked awful. This is a very old hotel, my guess is 1960’s, they’ve tastefully renovated it, and smartly, no carpets to get wet! I recommend a “pool view” room as there are no interior corridors, your room door opens up to outside. The exterior, non pool view rooms open directly into the parking lot. Wish we had a microwave or at least an area in the lobby to heat things up! Water park was amazing! Our group’s kids aged 7-14 and they all (even adults) had fun. It’s a big water park! Pool was amazing! Foam party Saturday night, music by the pool daily! Breakfast at tradewinds was ok, just your basic stuff, skip the scrambled eggs, they’re not even close to real eggs, but the muffins, waffles, fruit and yogurt, all your basic stuff and good. For meals, there are over a dozen restaurants in walking distance, so walk or get delivery. Lots of Ubers available, we never waited more than 5 minutes for one, so save $ and don’t rent a car and pay $30 /day to park at the parks! Hotel shuttle is limited. Walmart is 1.5 mi away, cost $6 to Uber there. Take your kids there for souviners, they have 12 aisles of licensed stuff. A great basic hotel, with some pretty amenities!!
Stayed 5 nights in Apr 2024
Response from Sebastian A. on May 2, 2024
Thank you for sharing your detailed feedback about your stay with us. We're pleased to hear that you found our staff to be friendly and that housekeeping did a great job during your visit. We also appreciate your recommendations regarding room views and amenities.We apologize for any concerns regarding the condition of your room, and we'll certainly address these issues with our maintenance team to ensure that any necessary repairs are made promptly. Your feedback regarding the breakfast and other amenities is also valuable to us, and we'll take it into consideration as we strive to improve our offerings.It's great to hear that you and your group enjoyed the water park and pool, as well as the nearby dining options. Thank you again for taking the time to share your experience with us. We hope to have the opportunity to welcome you back for another stay in the future, and we'll work hard to ensure that your next visit is even more enjoyable.

6/10 Okay

Stephanie

Disliked: Property conditions & facilities
It needs a little update in the rooms
Stayed 4 nights in Apr 2024
Response from Sebastian A. on May 2, 2024
Thank you for your feedback. We appreciate your suggestion regarding the rooms. We are always looking for ways to improve our guests' experiences, and your input is valuable to us. We will certainly take your suggestion into consideration as we continue to make enhancements to our property. We hope to welcome you back for another stay in the future, and we aim to make your experience even better.

8/10 Good

QI

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Not very quiet but others are OK
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 30, 2024
We're sorry to hear that you experienced some noise during your stay. We understand the importance of providing a peaceful environment for our guests to relax and rest. Your comfort is important to us, and we want to ensure that you have a pleasant and enjoyable stay with us. Thank you for your feedback, and we hope to have the opportunity to welcome you back for a more peaceful experience in the future.

8/10 Good

Trina

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 30, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

KELLIE

Liked: Amenities
The ppl was nice and we felt welcomed
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 29, 2024
We're delighted to hear that you felt welcomed by our staff and that you encountered friendly people during your stay. Providing warm hospitality and excellent service is a top priority for us, and we're glad that you had a positive experience in this regard.We look forward to welcoming you back again soon!

6/10 Okay

Megan

Traveled with family and small children, Traveled with group, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The place is ok! I seen one roach. The bar and pool area is really nice and cool. The food at the girl is really good. Most of all we enjoyed but I wasn’t too pleased with the room.
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 29, 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed the bar and pool area, as well as the food at the grill. However, we apologize for any inconvenience caused by the issue you experienced with the room. Please know that cleanliness and guest satisfaction are top priorities for us, and we take reports of pests very seriously. Your feedback is valuable to us, and we appreciate you bringing this to our attention. We hope to have the opportunity to welcome you back for a more positive experience in the future.

10/10 Excellent

Jennifer

Traveled with family
My mom, daughter and I had a memorable experience! We have no complaints. It’s not cheap, but that was to be expected! Nothing in 2024 is cheap or inexpensive! We had a blast! The room was immaculate! The food at the Rooster Bar was yummy , but very pricey as mentioned! Other than that we are thankful.for the time we had!
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 29, 2024
It's wonderful to hear that you, your mom, and your daughter had a memorable experience during your stay with us! We're delighted that you enjoyed your time and that you found the room immaculate.Thank you for choosing to stay with us and for taking the time to share your positive feedback. Your satisfaction is our top priority, and we're grateful for your understanding and appreciation. We look forward to welcoming you back again in the future!

8/10 Good

Shuen

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The transportation of the location is very convenience. There is a lot of dining options. The resorts provide with daily housekeeping service.
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 29, 2024
It sounds like you had a great experience at our resort! We're glad to hear that you found the transportation convenient and that there were plenty of dining options available nearby. Providing daily housekeeping service is important to us, and we're pleased that it added to your overall satisfaction. Thank you for choosing to stay with us, and we look forward to welcoming you back again soon!

8/10 Good

Diamond

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The property itself was very nice and family friendly. It’s big in the sense of space but the water park portion isn’t huge. It’s a nice place to bring your kids and spend time with the family.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 29, 2024
It's wonderful to hear that you found our property to be nice and family-friendly! We strive to provide a welcoming environment where families can create lasting memories together.Thank you for choosing to spend time with us, and we look forward to welcoming you and your family back again soon!

10/10 Excellent

Natalie

Traveled with family and small children
Liked: Amenities, property conditions & facilities
It was Nice my kids like it but i feel like should have more things to do!!
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 29, 2024
We're glad to hear that your kids enjoyed their time at our place! We appreciate your feedback about wanting more activities available. We're always looking for ways to enhance our guests' experiences, so we'll definitely take your suggestion into consideration.We want to ensure that every member of your family has a memorable and enjoyable stay with us. Thank you for choosing to stay with us, and we hope to welcome you back again soon!

6/10 Okay

Eboni

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sebastian A. on Apr 29, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Natalia Silva

Liked: Cleanliness, property conditions & facilities
LOVE IT
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 29, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Nisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The rooms could have been more up to date but overall experience was great
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 26, 2024
Thank you for your feedback! We're glad to hear that you had a great overall experience. We appreciate your suggestion about updating the rooms and will take it into consideration as we strive to improve our accommodations. We look forward to welcoming you back for another enjoyable visit in the future!

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was nice and clean and welcoming, water park was calm and clean I would recommend.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 25, 2024
It's wonderful to hear that you had a positive experience during your stay! We're thrilled that you found everything nice, clean, and welcoming, and that you enjoyed the calm and clean atmosphere of the water park. Thank you for your recommendation! We look forward to welcoming you back for another great stay in the future!

10/10 Excellent

Cindy

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
I loved our stay at the hotel. Would definitely go back.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 24, 2024
We're delighted to hear that you loved your stay at our hotel! Your satisfaction is our top priority, and we're thrilled that you had such a positive experience with us. We can't wait to welcome you back for another fantastic stay in the future. Thank you for choosing to stay with us, and we look forward to seeing you again soon!

10/10 Excellent

sermekia

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Me and My Family Had a Amazing Time
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 24, 2024
That's fantastic to hear! We're thrilled that you and your family had an amazing time during your stay with us. Creating memorable experiences for our guests is what we strive for, and we're glad we could provide that for you. We can't wait to welcome you and your family back for another wonderful stay!

8/10 Good

Erica Jayne

Liked: Cleanliness
It was okay
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 24, 2024
Your satisfaction is our top priority, and we're thrilled that you had such a positive experience with us. We can't wait to welcome you back for another wonderful stay!

6/10 Okay

Sheila

Traveled with family and small children
The water park was nice and loved all the life guards on hand
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 22, 2024
We're thrilled to hear that you enjoyed the water park and that you appreciated the presence of our dedicated lifeguards! Ensuring the safety and well-being of our guests is of the utmost importance to us, and we're glad that our lifeguards helped enhance your experience. We look forward to welcoming you back!

4/10 Poor

Taivon M

Traveled with family and small children
Disliked: Cleanliness
Housekeeping was terrible
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 22, 2024
We're deeply sorry to hear about your disappointing experience with housekeeping. Maintaining cleanliness and providing a comfortable environment for our guests are top priorities, and we regret that we fell short of your expectations in this regard.Please know that we take your feedback seriously, and we will address this matter with our housekeeping team to ensure that appropriate measures are taken to improve the quality of service provided.We sincerely apologize for any inconvenience this may have caused you, and we appreciate you bringing this issue to our attention. We hope to have the opportunity to welcome you back for a much-improved experience in the future.

8/10 Good

Natasha DB

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the pool and waterpark area for the kiddos to play. The shuttle to the parks was convenient. The bed felt like springs but my back didnt hurt the next morning so it must be alright.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 22, 2024
We're glad to hear that you and your kids enjoyed the pool and waterpark area, and that you found the shuttle service convenient for getting to the parks.Your feedback is valuable to us, and we'll take note of your comments about the bed to ensure that we continue to provide comfortable accommodations for our guests. We appreciate your patronage, and we look forward to welcoming you back in the future!

8/10 Good

Lauren

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The floor in our room was really dirty, after we came in from the water park our feet were black within 30 minutes. The sheets came off the mattress and we noticed the mattress pad was also not clean. We enjoyed our stay overall, but I wish during check in when they saw we had a very small child that they hadn’t put us in a room bordering the pool, as we didn’t know it closed so late. Very hard to get the baby to sleep with the noise. The food was good at the place that’s open for dinner near the water park, we were both surprised at how tasty the chicken wraps were. My toddler enjoyed the splash pad area as well.
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 22, 2024
We're truly sorry to hear about the issues you encountered during your stay. We'll address these matters with our housekeeping team to ensure that our cleanliness standards are maintained and that all rooms are thoroughly cleaned and inspected before guests check in.Additionally, we understand the importance of a peaceful environment, especially with a small child, and we apologize for any disruption caused by the noise from the pool area. We'll take your comments into consideration to improve our room assignment process and ensure that guests with young children are accommodated appropriately.We're glad to hear that you enjoyed the food at our on-site restaurant and that your toddler had fun at the splash pad area. We appreciate your positive feedback and are glad that there were aspects of your stay that you enjoyed.Thank you for bringing these issues to our attention. We value your patronage and hope to have the opportunity to welcome you back for a more enjoyable experience in the future.

8/10 Good

Emanuela

Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 22, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

4/10 Poor

Wing Shan, Tampa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 22, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Luisa

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024
Response from Sebastian A. on Apr 19, 2024
Thank you! We're glad you liked it. We can't wait to welcome you for another fantastic stay.We look forward to seeing you again soon!

4/10 Poor

Alena

Disliked: Cleanliness, property conditions & facilities
Stayed 5 nights in Jan 2024
Response from Sebastian A. on Apr 19, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

6/10 Okay

Shavia

Stayed 7 nights in Apr 2024
Response from Sebastian A. on Apr 19, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Malissa

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sebastian A. on Apr 18, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Waynesia

Liked: Cleanliness, amenities, property conditions & facilities
My kids loved it, room was clean, staff was nice, area was amazing, options at resort were great. We will return!
Stayed 4 nights in Apr 2024
Response from Sebastian A. on Apr 17, 2024
We're thrilled to hear that your kids loved their stay, and that you found the room clean, the staff friendly, and the resort options amazing! Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay special.Thank you for your kind words, and we can't wait to welcome you and your family back for another fantastic stay! We look forward to seeing you again soon!

10/10 Excellent

Eddie, Coconut Creek

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Sebastian A. on Apr 16, 2024
Great to hear! We're here to help make your next stay just as perfect as the last one. Thank you for choosing us, and we look forward to seeing you again soon!

10/10 Excellent

Tamara

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I'm a review reader was very skeptical about booking here off what I read . PEASE see for yourself this place is awesome im so glad we came here for my son birthday it was very clean the beds was comfortable the pools on both sides was clean ,kids loved it families everywhere treating each other with respect. We had a blast the breakfast buffet was nice kids under 12 eat for free. Arcade nice, Staff very welcoming we took the shuttle from CoCo to Universal studio that place was epic. The tiki bar at Coco was nice ,live entertainment (singer) The gift shop, Housekeeping was great, of course the floors gonna be wet if your coming back in fourth from the waterpark. The staff was doing a wonderful JOB please take your family. We had no problems restaurant's everywhere in walking distance, stores across the street. Go enjoy! Think positive.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 16, 2024
It's wonderful to hear that you had such a fantastic experience during your stay at our resort! We're thrilled that you found the property to be clean, comfortable, and enjoyable for your son's birthday celebration. Providing a welcoming and respectful environment for all our guests is important to us, and we're glad that you had a blast at the pools, breakfast buffet, arcade, and other amenities.We're delighted that you took advantage of our shuttle service to Universal Studios and enjoyed the epic experience there. It's great to hear that you also enjoyed the live entertainment at the tiki bar and found our staff welcoming and attentive throughout your stay.Thank you for highlighting the positive aspects of your experience and for encouraging others to visit. We appreciate your feedback and your recommendation. We look forward to welcoming you and your family back for another memorable stay in the future!

10/10 Excellent

Chaidana

Stayed 3 nights in Mar 2024
Response from Sebastian A. on Apr 16, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Keisha

My sun enjoyed the water park
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 16, 2024
We're delighted to hear that your son enjoyed the water park! Providing a fun and memorable experience for our younger guests is always a priority for us. We're thrilled that the water park provided hours of enjoyment for him. We look forward to welcoming you and your family back for another fantastic stay!

10/10 Excellent

Fantasia

Traveled with family
Liked: Cleanliness, property conditions & facilities
loved it will book again
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 16, 2024
That's fantastic to hear! We're thrilled that you loved your experience and that you're planning to book with us again. We can't wait to welcome you back for another fantastic stay. If you have any special requests or preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them. Thank you for choosing us, and we look forward to hosting you again soon!

8/10 Good

Gabriela

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with family
Liked: Amenities, property conditions & facilities
It is a nice place to share with family and especially when you have children. The only observation I made was that the floor in the rooms was very dirty.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 12, 2024
We're delighted to hear that you enjoyed your time with us and found us to be a great place for family fun, especially for children. We apologize for any inconvenience regarding the cleanliness may have caused you.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take cleanliness concerns very seriously. Rest assured, we will address this issue with our housekeeping team to ensure that all rooms meet our high standards of cleanliness and hygiene.Thank you for bringing this matter to our attention. We appreciate your feedback as it helps us improve and provide better service to our guests. We look forward to welcoming you and your family back for another wonderful stay!

10/10 Excellent

Racherd

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean, kept the kids entertained all day. Very limited of food options. But overall had a good experience at the water park and pool area.
Stayed 2 nights in Apr 2024
Response from Sebastian A. on Apr 12, 2024
We're delighted to hear that you had a good experience at our water park and pool area! Keeping our guests entertained and providing a clean and enjoyable environment is our top priority. We appreciate your feedback regarding the food options, and we will certainly take this into consideration as we strive to enhance the dining experience for our guests.Thank you for choosing to spend your time with us, and we hope to have the pleasure of welcoming you back for another fun-filled day in the future. Your satisfaction is important to us, and we're always here to help.

10/10 Excellent

John Thomas

Liked: Cleanliness, property conditions & facilities
Great place for the family! Definitely will book another trip!
Stayed 3 nights in Apr 2024
Response from Valentina C. on Apr 13, 2024
Thank you for your glowing review! We're delighted to hear that you and your family had a fantastic time during your stay. We can't wait to welcome you back for another wonderful experience!

4/10 Poor

Keith

Traveled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The rooms very very low quality with very worn and outdated furniture.
Stayed 5 nights in Mar 2024
Response from Sebastian A. on Apr 11, 2024
We appreciate your honest feedback about the condition of the rooms. Your comfort and satisfaction are important to us, and we apologize for any disappointment you experienced.Please know that we take your comments seriously, and we will address them with our team to ensure that necessary updates and improvements are made to maintain the overall quality of our accommodations. Your feedback helps us identify areas for enhancement, and we thank you for bringing this to our attention.We hope that despite this issue, you were able to enjoy the other amenities and services our resort has to offer. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Jasmin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 12, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Gregory

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms and the pool was great.
Stayed 1 night in Mar 2024
Response from Sebastian A. on Apr 9, 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean rooms and had a great experience at our pool. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 11, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Koo

Love the activities that they had for the kids
Stayed 4 nights in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We're thrilled to hear that you and your family enjoyed the activities we provided for the kids! Creating a fun and memorable experience for our younger guests is always a priority for us. We strive to offer a range of engaging activities to keep everyone entertained during their stay. Thank you for sharing your positive experience, and we hope to have the pleasure of hosting your family again soon for more unforgettable moments!

6/10 Okay

Alexandria

Traveled with family and small children
Electric went out and there was zero cable for internet and tv entertainment
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We sincerely apologize for the inconvenience you experienced due to the power outage and lack of cable for internet and TV entertainment during your stay. Providing a comfortable and enjoyable experience for our guests is paramount to us, and we understand the frustration this may have caused.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

Iran Miranda

Traveled with family
Liked: Cleanliness
Not good customer service at the front desk.
Stayed 2 nights in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We're deeply sorry to hear about your experience with our front desk service. Providing exceptional customer service is a priority for us, and it's disheartening to learn that we fell short of your expectations.Please know that we take your feedback seriously, and we will address this matter with our team to ensure that proper training and protocols are in place to deliver the level of service our guests deserve.Your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Shay

Liked: Cleanliness, amenities, property conditions & facilities
Everything was everything my family enjoyed their self.
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We're thrilled to hear that you and your family had a incredible stay and enjoyed yourselves! Providing memorable experiences for our guests is our utmost priority, and it's wonderful to know that we succeeded in making your stay enjoyable.Your satisfaction means the world to us, and we truly appreciate your kind words. We look forward to welcoming you and your family back for another fantastic stay in the future!

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sebastian A. on Apr 9, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

J. Leigh, Huntersville

Traveled with family and small children, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Property has everything you need to entertain the family at a reasonable cost. Water park was great for our 7 & 9 year old but also had option for little ones. Hotel pool was warm for the kiddos to play football. Just a few eating options but was good to keep our bellies full. Great location.
Stayed 1 night in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We're thrilled to hear that you and your family had such a wonderful experience at our property! Providing entertainment options for guests of all ages is a priority for us, and we're delighted that you found our water park and hotel pool to be enjoyable for your children. It's fantastic to hear that our facilities catered well to both older and younger kids.We're also glad that you found our dining options satisfactory and that they helped keep your bellies full throughout your stay. Additionally, we're pleased to hear that our location worked well for you.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you and your family back in the future for another fantastic stay!

2/10 Terrible

Gloria Stephanie

Traveled with family and small children, Traveled with group
Disliked: Cleanliness, property conditions & facilities
I paid for a King size bed and did not receive it until two days into my vacation. First room was dirty, rusty bathroom, you can feel the springs in the mattress. When I got moved to the king size room it was much cleaner. However, beware if you get a room by the room it’s very noisy, there’s alot of people walking past your room at odd times of the day. The pool was dirty. There isn’t any workers walking around throughout the day to pick up garbage left by people. If you’re not going to hire someone to clean up, put garbage cans around the pool area to minimize garbage left behind or on the floor. The jacuzzi was filled with children. There was no supervision of any kind. No enforcement of swimwear. There was children wearing jean pants in the pool. There needs to be more supervision or enforcement in the pool areas.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on Apr 9, 2024
We deeply apologize for disappointments you encountered during your stay with us. Rest assured, we take your feedback seriously, and we will address each of these concerns with our team to implement immediate improvements. Steps will be taken to ensure that all rooms meet our high standards of cleanliness and comfort, and we will work to enhance our pool area supervision and maintenance protocols to provide a more enjoyable experience for our guests.We sincerely hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

James

Stayed 4 nights in Apr 2024
Response from Sebastian A. on Apr 9, 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.