1/5 Terrible
Verified traveler
Business traveler, Traveled with partner
26 Jan 2021
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Where to start the pros if you are visiting universal studios it a good cheap location, but that’s about it . We traveled from Denver on a red eye and had about 30 hours of no sleep and was very tired. We arrived and wanted to go get a hot tub to relax. But it was very dirty with hair and other stuff floating in it, so then we went to the room bathroom dirty and fridge was frozen up and was not working my wife called front desk and they offered to change room and we told them we would do it the next day because we were to tired to do it that day. We was settling in and a room below use started play rap music loud outside there room, so we called the front desk to have them turn it down to no avail, we called again and they still did nothing as the night went on more people showed up who was not staying in the hotel and the music got louder we call the front desk again and they said it was the music at the pool and they could not do anything about it. Then we called Expedia to cancel the next 3 nights we had booked at this and they called the hotel to cancel our reservation. Then we checked out the next morning and they charged use a 28 dollar cancellation fee this place is bad be careful if you have children here it is pretty shady place
Stayed 4 nights in Jan 2021
