Room, 1 King Bed | In-room safe, desk, iron/ironing board, rollaway beds

Reviews of OYO Hotel Osage Beach by Lake of the Ozarks

2 out of 5
OYO Hotel Osage Beach by Lake of the Ozarks
5760 Osage Beach Parkway, Osage Beach, MO

Reviews

7.2

Good

Rating 10 - Excellent. 67 out of 227 reviews" "
Rating 8 - Good. 74 out of 227 reviews" "
Rating 6 - Okay. 36 out of 227 reviews" "
Rating 4 - Poor. 24 out of 227 reviews" "
Rating 2 - Terrible. 26 out of 227 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

5.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

JAMES

Disliked: Staff & service
No personel available. Had to registermyself.
Stayed 1 night in Feb 2022
Response from Ammy on Feb 15, 2022
Hi, James! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Amelia.

10/10 Excellent

Mathieu

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!
Great value for the price. The staff was exceptionally nice, and next time I'm in the area I'll stay here again.
Stayed 1 night in Feb 2022
Response from Arthur on Feb 11, 2022
Thank you so very much, Mathieu! Delighted to know you loved our services. Keep giving us the opportunity and we assure to never let you down. Regards, Arthur

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2021

10/10 Excellent

Lori

Stayed 1 night in Nov 2021
Response from Jaime on Nov 21, 2021
Hi, Lori! Thanks a lot for staying with us and rating us positively. Looking forward to hosting you soon. Regards, Jaime

6/10 Okay

Barbara

Traveled with partner
Disliked: Amenities
nothing special
Stayed 1 night in Nov 2021
Response from Ammy on Nov 16, 2021
Hi, Barbara! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Amelia.

8/10 Good

Jerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2021
Response from Thomas on Nov 9, 2021
We are grateful that you took time out to rate us highly. We feel blessed to have your love and support. Regards, Thomas

10/10 Excellent

Donald

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for the price.
It was a very accommodating clean place, especially for the price.
Stayed 1 night in Nov 2021
Response from Cheshta on Nov 8, 2021
Hi, Donald! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Jane on Oct 30, 2021
Hi, James! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jane!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service was great and so were the room and very clean
Stayed 2 nights in Sep 2021
Response from Noah on Oct 2, 2021
Hi, Mark! Thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

6/10 Okay

Leonard

Liked: Cleanliness, room comfort
ok
it was ok
Stayed 1 night in Aug 2021
Response from Cheshta on Sep 3, 2021
Hi, Leonard! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

8/10 Good

Jessica

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2021
Response from Jason on Aug 18, 2021
Thanks for the positive rating, Jessica! Hope to welcome you again soon. Regards, Jason

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Tried to cancel second night, he refused. I had stayed there three years ago and would not have stayed again but he had changed the name of the place. Smelled, nasty, three things broken or not working in room. Owner is a rude, sarcastic jerk. Part of ceiling in vending area missing and full of black mold. Railing held up by a board next to entrance door. Old mattress in hall by our room. Handicap parking a steep hill climb to room entrance. No pool open, no breakfast, No daily room maintenance or supplies refreshed. Charged me for missing/damaged property on my deposit. The website shows a red bar saying "permanently closed". The previous listing was for Econo Lodge, they canceled his franchise, looks like OYO just did the same. Last time I called the city and they came in and found MULTIPLE problems, I will be calling them again today. The place needs to be shut down and him out of business.
Stayed 2 nights in Aug 2021
Response from Tim on Aug 22, 2021
We are sorry the stay turned out to be an average one! We have checked the reviews and the problems within our services that have bothered you and we are working on it. Just take this as an off-case, this is certainly not how we treat our guests. Hope to get another chance soon so that we can make things up for you with an awesome stay ahead. Regards, Tim

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect for a getaway.
Greeted by a friendly staff, despite being busy, was a nice change. Room was clean and cool and perfectly suited our needs.
Stayed 1 night in Aug 2021
Response from Cheshta on Sep 17, 2021
Hi, Robert! Good to hear you enjoyed our offerings, have a relaxing day ahead. Regards, Ivy

4/10 Poor

Pat

Business traveler
Liked: Cleanliness, staff & service, room comfort
Rip off
Room was very expensive. Should have called and booked directly. I would have saved $100.
Stayed 1 night in Jul 2021
Response from Cheshta on Aug 2, 2021
Hi, Pat! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cheap and nice motel at the lake
Stayed 2 nights in Jul 2021
Response from Noah on Aug 1, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Amelia.

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for the cost! Friendly and helpful staff.
Stayed 1 night in Jul 2021
Response from Jane on Jul 21, 2021
We are happy to see you liked the stay, It will be great if you could spread the word among your circle. Have a pleasant day ahead. Regards, Jane!

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was clean.
Stayed 1 night in Jul 2021
Response from Noah on Jul 17, 2021
Hi, thank you for being with us. Looking forward to your continued love and support. Regards, Noah

8/10 Good

Chris

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ain't the cutest girl at the ball, but can dance
As with many places down in Osage Beach this is a dated property. However, although it may not have all the latest high end or modern amenities it was clean and well kept. It was comfortable and accommodating. Staff was friendly and it served our needs for the trip.
Stayed 2 nights in Jul 2021
Response from Harry on Jul 14, 2021
Thank you for rating us, Chris. We have duly noted your feedback and ensure better services in the future. Regards, Harry

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service
Clean hotel with pleasant stat
Stayed 1 night in Jul 2021
Response from Jane on Jul 7, 2021
Thank you for your appreciation, We hope to give you a consistent service every time. Regards, Jane!

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
We were very happy with our stay here. We will definitely stay here again.
Stayed 1 night in Jun 2021
Response from Marie on Jul 6, 2021
We are delighted to hear your words of praise, Kathy! We will ensure to provide consistent services for your future stays too. Have a pleasant day ahead. Regards, Marie!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Clean. Acceptable for a quick, inexpensive stay. Probably short-staffed, but nice guy at checkin. Internet service was too slow to be meaningful
Stayed 2 nights in Jun 2021
Response from Cheshta on Jun 24, 2021
Thank you for sharing your feedback with us. We will work even harder for your complete satisfaction and make your stay an amazing experience next time. Regards, Jacob

8/10 Good

Kristine

Liked: Cleanliness, property conditions & facilities, room comfort
Not too bad
Had some problems checking in. Front desk person was very rude. I called a week a head of yime and asked for a first floor room for myself and my disabled husband. When we checked in we were given a third floor room and was not offered anything else. Room was clean. One trash can for the entire room outside the bathroom. Kind of gross to carry feminine products out into the room to dispose of.
Stayed 1 night in Jun 2021
Response from Leo on Jun 23, 2021
Hi, Kristine! Thank you for sharing your feedback. We have cascaded the same to our concerned team to keep up with your expectations. Have a great day! Regards, Alex

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean room and everything. Older building. Pool wasn’t open.
Stayed 1 night in Jun 2021
Response from Leo on Jun 22, 2021
Hi, thanks for sharing your experience and valuable feedback with us. We will try our best to give an awesome experience on your next stay. Regards, Alex

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable bed, nice shower, nice tv, wifi. What's not to like?
Stayed 1 night in Jun 2021
Response from Gabi on Jun 22, 2021
Thank you for the pleasing feedback, We will put in our continuous efforts to provide consistent service every time. Regards, Gabriel!

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was dirty, hallway was used to store old TVs, bad smell inside, pool closed, front desk man was very rude.
Stayed 1 night in Jun 2021
Response from Leo on Jun 23, 2021
Hi, we never want any of our guests to face this kind of problem. Since we understand the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

8/10 Good

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Chose a smoking room because we vape, great Front Desk Staff. We did have to wait a few minutes for Front Desk Clerk to arrive from back of hotel, but they are short staffed due to covid, not really a problem. Clerk was very friendly and informative.
Stayed 1 night in Jun 2021
Response from Marie on Jun 17, 2021
Thanks for the positive rating, We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

8/10 Good

Kristen

Liked: Cleanliness, staff & service, room comfort
Overall it was a good place to stay. This wasn’t one of my first choices to stay, but due to late booking it was all that was available. I was really worried after reading some reviews, as they weren’t very good. I didn’t like that the front door was locked and you had to call for front door help to come up to the lobby, but I can say the guy working that front desk was oh so friendly! Our room was clean, all though smelling like smoke. The room had a no smoking sign, but then an ashtray was sitting right by it. There were a few holes in the bathroom wall by the door frame. I was expecting to walk into something not so fine,
Stayed 1 night in Jun 2021
Response from Marie on Jun 17, 2021
Thanks for the positive rating, Kristen! We feel thankful to have honest feedback from you. It will help us to a better level of expertise. Have a pleasant day! Regards, Marie!

6/10 Okay

David

Liked: Room comfort
Just OK
The room was nice and clean but they should of let us know that the pool was closed prior to booking. There was a box spring standing in the hallway the whole time we were there and the hallways were a little dirty and could use an update. We only needed the room to sleep and that was all the hotel was good for.
Stayed 2 nights in Jun 2021
Response from Leo on Jun 14, 2021
Apologies for the problems you had faced, David! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Alex

2/10 Terrible

DIANE

Disliked: Staff & service
Very Disappointing.
Stayed 1 night in May 2021
Response from Bruce on Jun 23, 2021
Hi, Diane! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, Bruce

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good room for 6 people
Stayed 1 night in May 2021
Response from Mike on May 25, 2021
Thanks for the positive rating. Hope to host you soon Regards, Mike

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
DO NOT STAY at this OYO. Just take a look at the Google reviews and damage control that OYO CORP has is constantly apologizing for yet seemingly doing nothing to change things or have the brand name pulled from this dump of a mom and pop roadside motel. was once a nice place but has become run down and the property is too big for the aging couple running it solo with no help.
Stayed 1 night in May 2021
Response from Karen on May 25, 2021
Hi, sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Karen

2/10 Terrible

Verified traveler

Disliked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2021
Response from Leo on May 30, 2021
Hi, we regret the unpleasant experience you had with us. We will try to make your next stay comfortable with us with continuous improvements. Looking forward to hosting you soon with a delightful stay ahead. Regards, Alex

6/10 Okay

Verified traveler

Business traveler
Liked: Staff & service
Disliked: Amenities
Not a bad bargain hotel, Like any cheap hotel there will always be the maintenance needed to the rooms like paint and other repairs.
Stayed 1 night in May 2021
Response from Leo on May 20, 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

2/10 Terrible

Helen

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2021
Response from Marie on May 14, 2021
Hi, Helen! We are sorry to know that you are not fully satisfied with our services. Be assured, we will try our best to make sure your future visits are more comfortable and relaxing. Regards, Marie!

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in May 2021
Response from Leo on May 11, 2021
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival the lobby door was locked and we waited over 15min for someone to show up and let us in. Person at the counter was beyond rude to us and we ended up cancelling our reservation and went to a different hotel due to the horrible customer service he provided. I was on a work trip, so wasn’t planning to use the pool, but for those that are it’s good to note that the Pool is closed for 2021. Overall the hotel was NOT cleanly looking or hospitably staffed.
Stayed 1 night in May 2021
Response from Gabi on May 10, 2021
Apologies for the inconvenience caused, We have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Gabriel!

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
The man who checked us in was condescending and came off rude. We made the reservation through Expedia with 2 adults and 2 kids. They got the info as 2 adults so they raised our price $22 when we got there. The only reason we chose this hotel was the price but at check in it was too late to cancel and there was nothing we could do but pay it. I politely asked what the up charge covered since we got the exact same room with no breakfast except 2 teenagers sleeping in the other bed for 1 night. He told me in his rude superior tone that it is like when you go to Golden Corral and you all pay for a seat??? Ummm... because you all eat. It cost nothing more to have my kids sleep there! He also said the problem was because we booked through a 3rd party site. I would NEVER have stayed at or even heard of that place without the 3rd party site. He said several other ridiculous things and I just listened politely but I would not stay there again and would not have stayed there at all if it weren’t for the original cheap price. Customer service matters more than the extra $22 he had to have and the condescending voice he insisted on using. My kids slept in the bed for 8 hours and we took a total of 2 showers. I am not sure what the $22 added in after we got there was for.
Stayed 1 night in Apr 2021
Response from Leo on May 4, 2021
Hi, we never want any of our guests to face this kind of problem. Since understanding the kind of hassle faced by our guests, we are apologetic. We have shared this with our team to take the appropriate steps to ensure that it does not happen again. Regards, Alex

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2021
Response from Jake on May 14, 2021
Hi, we are disheartened to see that you are not satisfied with our services. Be assured, we will strive day and night to make sure your future visits are nothing less than amazing. Regards, Jake

2/10 Terrible

Samantha

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021
Response from Marie on May 4, 2021
Hi, Samantha! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2021
Response from Cheshta on May 3, 2021
Hi, Paul! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Jacob

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I appreciated a separate building for NO SMOKING That was excellent in planning and design
Stayed 1 night in Apr 2021
Response from Leo on Apr 29, 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Alex

6/10 Okay

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No information provided. Just here is your key. Not a map to tell where everything was located at.
Stayed 1 night in Apr 2021
Response from Marie on Apr 19, 2021
Hi, We are sorry that the stay did not turn out to be an amazing one. Hope to have another chance soon so that we can make it up to you by an amazing stay ahead. Regards, Marie!

2/10 Terrible

Verified traveler

Business traveler, Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The man at this place was EXTREMELY RUDE and Came Off Racist To Me and My Partner On The itinerary It Stated 100$ Deposit Was Due At The Hotel Which Were Perfectly Fine With But Once We Arrived He Told Us That He Had To Charge Us 200$ Deposit For An 87$ Room Because He Can Look At Us And Tell That We Were Going To Smoke In His Rooms Like What The Heck Is That Suppose To Mean How Can You Look At Someone And Tell They Smoke Because We Absolutely Dont And Tho I Tried To Confirm That With Him He Denied Us The Room Because “We look like we smoke” That Was Very Disgusting And Unprofessional Never Again
Stayed 1 night in Apr 2021
Response from Joe on Apr 12, 2021
Sincere Apologies! We understand that your experience was not up to expectations. Do not worry, we are continuously working to improve our services to make sure your next stay is perfect. Regards, Joe

4/10 Poor

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Well they need some updating looks like they are doing sone but the bathroom tiles move when u walk on them just not nasty but needs a major remodel
Stayed 1 night in Apr 2021
Response from Gabi on Apr 6, 2021
Hi, We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your suggestions to provide you with the best possible experience next time Regards, Gabriel!

6/10 Okay

Verified traveler

Business traveler
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
It was close to the boat ramp. Which is where I had to work the next day. Made it nice to be able to ride up the hill and hang out in my room. An old mattress in the hallway was a bit unnecessary. Also, someone else's body hair on the bathroom floor when I first walked in. Very unappealing.
Stayed 1 night in Mar 2021
Response from Walter on Mar 31, 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Walter

4/10 Poor

Verified traveler

Traveled with partner, Traveled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property needs renovation. Looks like it has been neglected for a long time. Stains in carpet, carpet frayed, lots of small damage to the room. Equipment stored in stairway area. Made me feel like i was in an area i shouldnt be every time i used the stairs.
Stayed 2 nights in Jan 2021
Response from Joe on Mar 30, 2021
Sorry for the discommode! Thanks for notifying us and we will surely work towards a better guest experience in the future. Regards, Joe

2/10 Terrible

Verified traveler

Business traveler
Disliked: Staff & service
Terrible Customer Service
Customer service was the absolute worst customer service I have ever experience. Will not be staying in an OYO hotel ever again. Called to discuss my reservation and got hung up on after rudely getting placed on hold on the middle of speaking due to another person walking in the lobby. Do not recommend.
Stayed 1 night in Mar 2021
Response from Marie on Mar 24, 2021
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Marie!

8/10 Good

Ted

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Bryce on Mar 17, 2021
Hi, Ted! Thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Bryce

8/10 Good

Verified traveler

Stayed 1 night in Mar 2021
Response from Malcolm on Mar 19, 2021
Hi, thanks for appreciating our efforts by rating us positively. Looking forward to hosting you again soon with a pleasant experience. Regards, Malcolm

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice clean and quiet. Nothing fancy but good value
Stayed 1 night in Feb 2021
Response from Leo on Feb 27, 2021
Hi, thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex