2/10 糟糕
Kasim
团体旅客
2024 年 10 月 5 日
不满意：客房舒适度
Worst booking ever
This was was the worst booking I have made. I made a booking and received the confirmation too. When I went to to the apartment location at the time of check in, I contacted the online agent to send me an access cod which was meant to b sent to me to enter the building and the room.
However, the agent went back and fourth with me for 2 hours to end up saying they haven’t got a booking for me even though I sent him a screenshot of my booking confirmation they could not do anything. After through no fault of my own, I decided after 2 hours to cancel and ask for a refund due to no results. They came back and said we cannot offer a refund even though It was a mistake on their side.
Kasim
2024 年 9 月入住 1 晚