Suite, 2 Queen Beds, Accessible (Mobil, Tub) | Pillowtop beds, in-room safe, desk, laptop workspace
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Reviews of Holiday Inn Express Hotel & Suites Peru - Lasalle Area, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Peru - Lasalle Area, an IHG Hotel
5253 Trompeter Rd, La Salle, IL

Reviews

8.8

Excellent

Rating 10 - Excellent. 27 out of 39 reviews" "
Rating 8 - Good. 7 out of 39 reviews" "
Rating 6 - Okay. 1 out of 39 reviews" "
Rating 4 - Poor. 1 out of 39 reviews" "
Rating 2 - Terrible. 3 out of 39 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fairly quiet. Was greeted by Rebecca and she was great. Made us feel right at home.
Stayed 4 nights in Apr 2024
Response from General Manager on Apr 23, 2024
Thank you for the wonderful review! We love to hear you felt right at home!

8/10 Good

Sheryl

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free breakfast was amazing. Staff friendly and helpful. Rooms etc were clean. Our only issues were there seemed to be a problem keeping pool towels in pool area, several times we went and none available and hotel is quite pricey.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 25, 2024
We appreciate your honest feedback. Thank you!

10/10 Excellent

Jessica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was so inviting and nice, the pool was warm and the spa tub was even better. The beds are very comfortable as well. The rooms are spacious and very clean.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 5, 2024
We are thrilled to hear you enjoyed your stay with us!

10/10 Excellent

Mindie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay comfy and nice staff
Great hotel. Comfy beds, soft linens, great amount of room and clean. Good breakfast, nice staff, This will be my go to hotel for staying in this area. The lodges in the area are great but more pricey, this is a decent price in comparison with the resort lodges but a bit much for a traditional hotel. It’s a lot nicer than the other hotels around it though so for the few extra dollars it was definitely worth it.
Stayed 1 night in Dec 2023
Response from General Manager on Feb 1, 2024
Thank you for the amazing review!

10/10 Excellent

Holly

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean quiet and employee was helpful and nice. Hot tub was clean and working. Breakfast was just ok
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Thank you for the review!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 22, 2023
Thank you for the perfect review!

10/10 Excellent

Matthew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Nov 2023
Response from General Manager on Nov 20, 2023
Thank you for the perfect review!

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from General Manager on Sep 20, 2023
Thank you for the perfect review!

10/10 Excellent

Partha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely remodeled. Courteous staff. Clean.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 8, 2023
Thank you for the perfect review!

10/10 Excellent

Margarita, ELGIN

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Smooth check in, room was clean. Bed is comfortable and it is quiet.
Stayed 1 night in Sep 2023
Response from General Manager on Sep 5, 2023
Thank you for the wonderful feedback!

10/10 Excellent

Ginger

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The bed was to die for. Great!
Stayed 1 night in Aug 2023
Response from General Manager on Aug 21, 2023
Thank you for the perfect review!

2/10 Terrible

Dawn

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
We got to the hotel at 3 o’clock in the morning and were checked into a room where the bed wasn’t made, it appeared to have been slept in, and there was trash in the trashcan. They did switch our room, but offered no apology.
Stayed 1 night in Aug 2023
Response from General Manager on Aug 9, 2023
Good evening, I would like to apologize on behalf of the entire team for failing to meet your expectations. Please know this is not typical. We hope you give us another chance in the future to provide you with the superior service that you deserve.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from General Manager on Aug 8, 2023
Thank you for the perfect review!!

10/10 Excellent

Allen

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Remodeled facility.
Stayed 1 night in Jul 2023
Response from Joseph Naszke on Jul 8, 2023
Thank you for your feedback! We hope you stay with us again!

2/10 Terrible

Joaquin

Disliked: Cleanliness, staff & service
I had a reservation from Mon thru Wed. I called them Saturday and asked if I can come in an extra day early on Sunday and pay for tIhe extra day. The front desk clerk said yes and I checked in on Sunday. Tuesday came a. I think it was very unprofessional of the hotel to ruin my trip because they didnt know what they were doing. Terrible service round and front desk said I had to leave. They told me they were booked and I had to leav
Stayed 2 nights in Jun 2023
Response from Manager on Jun 16, 2023
I would like to apologize on behalf of the entire team for your recent experience. We strive for perfection and I am sorry you did not experience that. We hope you will give us another chance in the future to provide you with the stay you deserve.

8/10 Good

Luz

Stayed 1 night in May 2023
Response from General Manager on Jun 30, 2023
Thank you for the review

4/10 Poor

Luke

Traveled with family
Disliked: Staff & service, property conditions & facilities
I had booked hotel due to hot tub, pool and fitness. Hot tub was not working, pool had not been kept up, cloudy and fitness room had such a terrible odor smell could not stay in it.
Stayed 2 nights in May 2023
Response from Manager on Jun 1, 2023
I am sorry to hear the issues you experienced during your stay. Please know this is not typical. We take great pride in our hotel and the services we provide. It is very disappointing to hear you did not experience this.

10/10 Excellent

Tressa, Grandville

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Checkin was easy. Front Desk staff was very helpful and welcoming. Property is remodeled or new build. Highly recommended.
Stayed 1 night in May 2023
Response from General Manager on May 30, 2023
Thank you for the wonderful feedback! We are happy to hear you enjoyed our newly remodeled hotel!

8/10 Good

Kathryn

Stayed 2 nights in May 2023
Response from General Manager on May 23, 2023
Thank you for your review!

10/10 Excellent

Scott

Stayed 1 night in May 2023
Response from General Manager on Jun 12, 2023
Thank you for the perfect review!

8/10 Good

Andrea

Stayed 1 night in May 2023
Response from General Manager on May 16, 2023
Thank you for the review!

10/10 Excellent

Jodi

Stayed 3 nights in May 2023
Response from General Manager on May 30, 2023
Thank you for the 5 stars!

8/10 Good

DENA

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The room was so nice, extremely spacious! However, the room was not thoroughly cleaned. There were chips behind the sleeper sofa and hair in the tub and sink. The water also did not get hot or even warm for bathing.
Stayed 1 night in Apr 2023
Response from General Manager on Apr 14, 2023
Thank you for the feedback!

10/10 Excellent

Dennis

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean comfortable rooms. The staff was very friendly and accommodating. The evening desk person was terrific. The room cleaners were friendly.
Stayed 2 nights in Apr 2023
Response from General Manager on Apr 4, 2023
We love to hear how much you enjoyed your stay!! The team is here to make your stay more comfortable!

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 29, 2023
Thank you for the perfect review!! We strive for a perfect 10!

10/10 Excellent

Tonja

Stayed 1 night in Mar 2023
Response from General Manager on Mar 27, 2023
Thank you for the perfect review!

10/10 Excellent

Susan

Stayed 2 nights in Mar 2023
Response from General Manager on Mar 24, 2023
Thank you for the perfect review!

10/10 Excellent

Angela

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice staff nice clean room
Stayed 1 night in Mar 2023
Response from General Manager on Mar 10, 2023
Thank you for the perfect review!

10/10 Excellent

Susan, Seattle

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and pool temp was perfect (i could play with my kids without freezing)! Hotel was clean and breakfast was great. I'd definitely stay again!
Stayed 2 nights in Mar 2023
Response from General Manager on Mar 7, 2023
Thank you for such a wonderful review! We hope to see you again!

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newly remodeled
Stayed 1 night in Feb 2023
Response from General Manager on Feb 20, 2023
Thank you for the perfect review!

10/10 Excellent

Joseph

Liked: Staff & service, amenities, property conditions & facilities

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022

10/10 Excellent

Fredric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from General Manager on Oct 31, 2022
Thank you for the perfect review!

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from General Manager on Oct 24, 2022
Thank you for the review

10/10 Excellent

CLAUDIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is about 20 minutes away from Starvw Rock. I’m
Stayed 3 nights in Oct 2022
Response from General Manager on Oct 12, 2022
Thank you for the perfect review!

2/10 Terrible

Janelle

Stayed 1 night in Oct 2022

6/10 Okay

Xiomarelys

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from General Manager on Jul 24, 2023
Thank you for the review!