Helios Mallorca Hotel & Apartments

Photo gallery for Helios Mallorca Hotel & Apartments

Primary image
Indoor pool, outdoor pool
Indoor pool, outdoor pool
Minibar, in-room safe, desk, free WiFi
Minibar, in-room safe, desk, free WiFi

Overview of Helios Mallorca Hotel & Apartments

VIP Access
UNESCO Sustainable Travel Pledge

Helios Mallorca Hotel & Apartments

3.0 star property

4.5/5 Wonderful

Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Breakfast available

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitizer provided
  • Personal protective equipment
Map
Carrer de la Carabela, 7, Palma de Mallorca, Palma de Mallorca, Mallorca, 7610

Explore the area

  • AirportPalma de Mallorca (PMI)10 min drive
  • Popular LocationCala Mayor Beach19 min drive
  • Popular LocationPalma Nova Beach25 min drive
  • Popular LocationPuerto Portals Marina26 min drive

Choose dates to view prices

About this area

Palma de Mallorca

Located near the beach, Helios Mallorca Hotel & Apartments is in Can Pastilla, a neighborhood in Palma de Mallorca. The area's natural beauty can be seen at Plaza Espana and Cala Mayor Beach. Looking to enjoy an event or a game while in town? See what's happening at Circuito Mallorca or Plaza de Toros.

What's nearby

  • Playa de Palma - 2 min walk
  • Platja de Can Pastilla - 4 min walk
  • Cala Mayor Beach - 19 min drive
  • Palma Nova Beach - 25 min drive
  • Puerto Portals Marina - 26 min drive

Getting around

  • Son Castello Station - 10 min drive
  • Marratxi Poligon Station - 11 min drive
  • Palma de Mallorca Airport (PMI) - 10 min drive

Restaurants

  • Bon Vent - 3 min walk
  • Ricky's - 3 min walk
  • Dino - 4 min walk
  • Il Gamberetto di Palma - 5 min walk
  • Space - 5 min walk

About this property

Helios Mallorca Hotel & Apartments

Eco-friendly Palma de Mallorca hotel in Can Pastilla with sauna
An indoor pool, an outdoor pool, and a restaurant are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a bar/lounge, a poolside bar, and a snack bar/deli are onsite. All 305 rooms offer free WiFi, balconies or patios, and LCD TVs with satellite channels. Refrigerators, minibars, and hair dryers are among the other amenities available to guests.
Helios Mallorca Hotel & Apartments offers 305 accommodations with minibars and safes. Rooms open to balconies or patios. LCD televisions come with satellite channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and an outdoor pool are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are massage/treatment rooms available. Services include deep-tissue massages, hot stone massages, sports massages, and facials. A variety of treatment therapies are provided, including reflexology.

Awards and affiliations

This property has signed the UNESCO Sustainable Travel Pledge.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows regional cleaning and disinfection practices of Safe Tourism Certified (Spain)

Social distancing

Contactless check-out
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 10 per day)
  • Electric car charging station on site
  • Free offsite parking
  • Street parking available

Food and drink

  • Buffet breakfast available for a fee daily 7:30 AM–10:30 AM: EUR 10 for adults and EUR 5 for children
  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Bicycle tour information
  • Bike cleaning
  • Bike parking
  • Bike repair services
  • Bike storage
  • Indoor pool
  • Outdoor pool
  • Playground
  • Sauna
  • Spa services

Family friendly

  • Indoor pool
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Refrigerator
  • Snack bar/deli

Conveniences

  • Elevator
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Languages spoken

  • Catalan
  • Dutch
  • English
  • French
  • German
  • Polish
  • Russian
  • Spanish

Business services

  • Meeting room

Outdoors

  • Garden
  • Terrace

Spa

  • Body scrubs
  • Facials
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Reflexology
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper

Entertainment

  • Cable/satellite channels
  • LCD TV

Food and drink

  • Minibar
  • Refrigerator

Outdoor space

  • Balcony or patio

More

  • Desk
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for EUR 6.0 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for buffet breakfast: EUR 10 for adults and EUR 5 for children (approximately)
  • Self parking fee: EUR 10 per day
  • A late check-out fee will be charged
  • Crib (infant bed) fee: EUR 6.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
This property uses wind, solar, and geothermal energy
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Helios Playa de Palma
Hotel Helios Playa de Palma
Hotel Helios Mallorca Playa de Palma
Helios Mallorca Playa de Palma
Helios Mallorca
Helios Mallorca Hotel Apartments Playa de Palma
Helios Mallorca Hotel Apartments
Hotel Helios Mallorca
Helios Mallorca & Apartments
Helios Mallorca Hotel Apartments
Helios Mallorca Hotel & Apartments Hotel
Helios Mallorca Hotel & Apartments Palma de Mallorca
Helios Mallorca Hotel & Apartments Hotel Palma de Mallorca

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 563 out of 955 reviews
5 - Excellent 59%
Rating 4 - Good. 328 out of 955 reviews
4 - Good 34%
Rating 3 - Okay. 49 out of 955 reviews
3 - Okay 5%
Rating 2 - Poor. 6 out of 955 reviews
2 - Poor 1%
Rating 1 - Terrible. 9 out of 955 reviews
1 - Terrible 1%

4.5/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.5/5

Property conditions & facilities

4.5/5

Eco-friendliness

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We thoroughly enjoyed our week at the Helios. The hotel is spotlessly clean, the rooms are comfortable and well equipped, there was even a mini coffee pod machine provided, most welcome. The choice and quality of food at breakfast and dinner is exceptional. All the staff were friendly and provided a really high level of customer service. The hotel is near the airport, just a short journey into Palma and 1 minute from the beach, very convenient location. Overall would highly recommend!
Stayed 7 nights in May 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Lobby and pool area of the hotel very nice and updated. Can’t say the same for the rooms, old squashed bathroom which is not advertised in the photos, smallest tv I’ve ever seen with no smart capability. Bed quite uncomfortable. On the other hand staff are very nice and accommodating. Tried breakfast a few times, not all that great but gets the job done. Location is perfect. Could do with better quality in the rooms. Smelly pipes and thin walls and no coffee or tea amenities in the room.
Stayed 4 nights in May 2022

5/5 Excellent

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect. You can get a lavish breakfast at a price of 11€ per person. The location is so convenient and close to the sea.
Stayed 4 nights in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ideal for a one-night stopover after arriving late from our flight. The staff at the hotel were excellent - all of ‘em !!
Stayed 1 night in May 2022

5/5 Excellent

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel close to beach and resort . Helpful staff. Pool area is fabulous ☀️☀️
Stayed 3 nights in May 2022