From the moment we checked in I should have known that the experience was not going to go well. Let me preface by saying I have never left a bad review! I have been visiting Panama City Beach for over 30 years and have never had an experience like this one. When we arrived, the code was wrong. Then, after contacting ECD and getting a new code, the door handle fell off! Then, upon entering the unit it was very obvious that no one had been to the unit to clean. Should anyone here need photos of what we walked into you can reach out to me personally. From the sand all over the floors, to dirty dishes in the dishwasher, to the stove looking as if someone had burned the entire cooktop, we were honestly stunned. There were stains all over the couches, Cheeto crumbs in large quantities all over the blue couch, tears in the curtains, dirt on all of the rugs, makeup all over the hand towels, EXTREME MOLD/MILDEW in all of the showers, and disgusting cigarette butts and ashes all over the main outdoor deck. Upon calling to voice our concerns, it was almost as if they did not care. I was told someone was coming the very next day to “DEEP CLEAN”! No one ever showed up. Then the air broke in the front part of the condo. I am utterly disappointed with the property management company. It was unacceptable. I finally spoke back to Sarah from ECD and she stated she would refund our cleaning fee and give us a late check out! I asked for a 1 pm check out she stated that it would be difficult but she would see what she could do and call me back. Guess what? I never heard back from her. Upon check out Saturday, a female shows up at 10:30 am with her two children to clean and cussed us out telling us to go F*** ourselves. It was very trashy and very unacceptable. Shortly after I get a call from ECD at 11:45 stating we need to vacate the property and be out of the condo immediately. This results then in them calling the police on us for trespassing while we are trying to load our cars with luggage. I have never in my life had an experience like this. I wish people prior to us had been more forthcoming with how ECD acts and handles their properties. The Sterling Beach Condo as a whole was incredible. Our other family members stayed there in other units and had an incredible experience with vacasa rentals and their units were spotless. Please reconsider using this rental property management company! We are contacting owner to let them know.