Ratings based on 166 Verified Reviews

4.6 out of 5
90% of guests recommend
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
5 out of 5
Recommended
for Everyone
by A verified traveler from manhattan beach, ca

Perfect escape

Posted Jan 14, 2018
I’ve been to El Mangroove many times and have recommended it to friends and family who have all thanked me after visiting. The hotel is located on the beach in a beautiful, calm bay with a great team of marineros that can take you on excusions - snorkeling, fishing, adventures throughout Guanacaste from the water. On one remarkable trip my kids and I saw hundreds of small manta rays, and on another we went to famed witch’s rock for surfing and exploring. I highly recommend Martin, a captain, who is also an incredible guide. In the hotel the ambiance is so relaxing and the architecture beautiful. Check out the pictures on the website to see the open concept of the dining areas. In the dining areas I want to mention Cindy, who always is very attentive and knowledgeable. She has great recommendations on food choices and is extremely helpful. At the front desk Kattya deserves special mention. She has gone above and beyond to facilitate changes in reservations or any special requests. In sum, I highly recommend a trip to El Mangroove for couples, families, or a trip with friends. *****
5 out of 5
Recommended
for Everyone
by A verified traveler from Atlanta, GA.

Beautiful boutique hotel

Posted Dec 29, 2017
The hotel is gorgeous and everyone was most gracious. We stayed in the Bark rooms, which are extremely unique and attractive. BUT the bedroom area was small, and the bathroom privacy was hardly ideal ... the shower being in the closet area was weird, and it also cut into the lanai area. In addition, the food was good, not great. It was also expensive.
Comment from Hotel Management
Dec 30, 2017 by Guest Relation Manager, Hotel Management
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback about our Food & Beverage service, it is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Augusta

Boutique Hotel Winderful Base For Day Adventures

Posted Dec 27, 2017
If you are looking for a simple elegant boutique hotel to achieve deep rest and guest pampering the El Mangroove is an excellent choice. The GM of this luxury hotel has built a splendid team of individuals who are among the most gracious guest experience professionals in the industry. The genuine caring most staff members offers each guest and the nature wrapped clean line architecture of El Mangroove truly helps stress fall away and inner peace to return. We utilized this convenient location as a base for day trips during our ten days in Costa Rica when we were not being pampered by the pool. The Achilles Heel of El Mangroove is the same weakness we experienced at all the higher end restaurants we sampled in the region. There is a great need for a quality culinary school to be built in Costa Rica to compliment the aggressive hospitality industry expansion. The daily buffet breakfast-brunch was excellent but cuisine needs improved culinary talent for the dinner menu to help the food experience to come close to the phenomenal customer service guest experience. We look forward to our return stay at El Mangroove.
Comment from Hotel Management
Dec 30, 2017 by Guest Relations Manager , Hotel Management
Dear James: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback about our Food & Beverages overall experience , it is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Families
by A verified traveler from Costa Rica

Amazing service and very family friendly

Posted Dec 23, 2017
Pros: We liked that the staff pampered us, the proximity to the beach, and how child-friendly our stay was.
Cons: Some of the menu options on the pool-side restaurant should be improved. Mainly the cold-cut sandwich options I found were disappointing.
Location: There are several beaches nearby and Playas del Coco and Playa Hermosa are nearby which expand the selection of restaurants and amenities.
We really enjoyed our stay at the Mangroove, and were very pleasantly surprised by how family friendly our stay was. First, the staff made us feel very pampered: they helped us with all our requests, knew us by name and were always attentive to our needs. In addition, we were pleasantly surprised by how entertained our 3 year old was. They have a Guppy Club that's like a day care filled with activities for kids. Our son loved going there and loved making crafts and playing games with the teachers. They also had toys, sports equipment and other things that children could play with at the pool or beach. The staff really pampered our child. For example, one night we found they had left a cookie decorating kit in our room. My son was incredibly happy frosting, then sprinkling all manner of toppings onto his cookie creations. Finally, they even had a baby sitting service. We didn't make make use of it, but other parents did and we thought it was great that the hotel offered that. The food was good, though there were a few items on the menu that I wouldn't recommend, like the cold cut sandwiches. However, the seafood and cocktails were great.
Comment from Hotel Management
Dec 30, 2017 by Guest Relations Manager, Hotel Management
Dear Esteban:: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Washington DC

Pre Vacation vacation

Posted Dec 17, 2017
Pros: Staff, atmosphere, food, service, property, room, view
Location: Close to Liberia airport and next to restaurants and shops and a fishing village. Walks on a dark sandy feel good on your feet beach
Upon arrival we knew we made the right choice. This was the first part of our annual three weeek vacation to Costa Rica. We decided in order to slide into our vacation we would first spend two nights and three days at a hotel before traveling further south to our cabana home. El Mangroove allowed us to shed our DC funk and relax while being pampered by a fantastic staff. From the atmosphere, the choice of music playing throughout the hotel to the food we were able to do nothing and allow the pampering to commence. We are not resort travelers and even though the property is gated we never felt nor experienced any issues. El Mangroove simply invited us in through its well maintained property with a smile from the gate keeper to the valet. We will stay here again next year and bring friends. Living and working in Washington DC you are exposed to luxury and good food so when you can experience similar and sometimes better quality of service as we did at El Mangroove you smile and inhale one of the gifts of traveling. We were told upon our greeting from the lobby staff just dial 0 and we will provide you what you need. When calling for my car to travel to a recommended restaurant booked by our concierge I dialed 0 and ask for my car and was about to give my valet voucher number when I was responded to by name and told my car would be available in 5 minutes. This was service I would not forget. Treat yourself and stay at El Mangroove.
Comment from Hotel Management
Dec 30, 2017 by Guest Relations Managers, Hotel Management
Dear Robert:: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from lombard il

Pura vida

Posted Dec 16, 2017
Very beautiful, hotel staff is great. Good food. Very layed back
Comment from Hotel Management
Dec 30, 2017 by Guest Relations Manager, Hotel Management
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful resort with thoughtful details.

Posted Dec 13, 2017
Loved every moment at El Mangrove. Friendly staff, beautiful rooms with thoughtful details.
Comment from Hotel Management
Dec 30, 2017 by Guest Relations Manager, Hotel Management
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Houston

Wonderful location, fantastic staff, divine food

Posted Dec 1, 2017
Pros: Everything.
Cons: Nothing.
Location: On the beach, in the country side, warm calm waters, free kayaks, jungle all around, waterfalls and volcanoes less than an hour away.
From the minute we checked in till the moment we left every moment was a wonderful experience. The location and ambience is luxury by the beach and the jungle, the staff was utterly professional but at the same time warm and friendly, the restaurant food was exquisite, the live music had the prefect volume, beat, duration. The sunsets unforgettable. I cannot say enough good things. I cannot wait to get back there. Oh and even the hollering monkeys on the tree by our room said goodbye as we were leaving!!! A super experience. Bravo to all the people involved in providing this.
Comment from Hotel Management
Dec 5, 2017 by Guest Relations Manager, Hotel Management
Dear Niki: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo
4 out of 5
Recommended
for Everyone
by A verified traveler

Hotel close to the airport

Posted Nov 26, 2017
Pros: Proximity to the airport
This is a nice hotel for a couple of days. It doesn’t have much of a beach and the pool is great to look at but not too exciting to swim in. The rooms are nice but small.
Comment from Hotel Management
Nov 28, 2017 by Guest Relations Manager, Hotel Management
Dear Guest: Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. Iam disapointed to hear you did not enjoy our beach, being the largets one inside the Peninsula Papagayo. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager
3 out of 5
by A verified traveler from texas

Nice hotel, nice staff but not worth the price

Posted Nov 13, 2017
Pros: The staff was friendly and the beach was nice.
Cons: I don't think the services and rooms justify the price when compared to other hotels in the same region that we stayed at during the same trip.
Location: Ginger's Tree-house was a fantastic tapas restaurant nearby.
I thought the staff was quite nice, similar to what we experienced throughout Costa Rica. The location was nice with a nice beach and close to Playa del Coco and other off sight restaurants. The hotel itself I felt was outdated and lacked amenities found in other hotels we stayed at with a similar price point.
Comment from Hotel Management
Nov 14, 2017 by Guest Relations Manager, Hotel Management
Dear Thank you for sharing your experience at the El Mangroove, Autograph Collection. We appreciate your feedback and are delighted to hear that you had a great stay. With a spirit to serve, we take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you again for your time and come visit us again soon! Sincerely, Andrea Arroyo Guest Relations Manager