Pelham Town Hall Historic District Vacations

The room and property were all fine, cookies and infused water in the lobby were nice. The only reason to not give it 5 stars is that i would not want people to think they were in a luxury location. It is an immaculate and quiet room in the city where there isn't a lot of space around it. Rooms open to the parking. Definitely at least 4.5 states

This is an upscale hotel with excellent amenities and wonderfully helpful and friendly people who kindly made our stay a joy.

I did not appreciate that, as a guest, I was treated as an outsider when I went down to the hotel bar and restaurant. Not only did they remove me from my seat abruptly without hearing me out. The restaurant staff escorted me from the table without even asking if I was there to order. They made me sit in the back room. As I sat in said room, all tables were tended to and cleaned except for one right next to mine. I stared at dirty dishes for the span of my time there. It usually wouldn't be a big deal, however, I would expect a hotel of this caliber to require better etiquette. In addition, I flew from Texas to Boston, for a much-anticipated concert. When asking for directions to the MGM Hall near the baseball stadium, I was instructed to go the complete opposite direction placing me an hour and a half behind schedule. I missed the opener and almost missed the concert as a whole. The front desk, housekeeping, and concierge were amazing, but the fact remains that I never received any sympathy or reparation.

This was one of the best hotel experiences I've had. The staff goes above and beyond to make you feel welcomed. From the Tates cookies and sparkling water available, to the water bottles at the end of the night, they really pay attention to small details, making it a great experience. The rooms were clean and roomy. We ended up walking the entire time in Boston since the hotel was at a great location, but if you plan on driving, keep in mind that you have to call ahead of time to access your car. Would definitely stay again!

Beautiful hotel. Staff on top of things. Close to everything