Penchard Vacations from $889

Wonderful stay! Would stay there again. The staff provided helpful, friendly, excellent service.

need a coffee maker or percolator in a room. the elevator is too slow it takes forever, but location wise is so central, lots of restaurants around the hotel.

Very clean room, pleasant and helpful staff.

The hotel is a lovely little boutique hotel. It is clean, well appointed, and has a helpful and professional staff. My room was quiet, comfortable and luxurious. I only have two complaints regarding my stay: 1. The hotel is farther from the train station than it appears on a map. This is no fault of the hotel’s, obviously, but be advised if you’re planning to walk from the train station to the hotel with bags. 2. The Japanese tub – the amenity for which I booked the room I did — looks fantastic. The only problem is that the water pressure in the hotel is not adequate to fill it. It would’ve taken me hours to fill it. And so I left disappointed that I did not get the chance to indulge in the amenity for which I booked the room.

The room was clean and comfortable; the bed and kitchenette were fantastic and the toiletries were of high quality, but the room (and hotel in general) would benefit from improved signage. The staff were generally very helpful and friendly, but this was let down significantly by their poor response to complaints - specifically when we reported that the pool was extremely cold and all but unusable, there was no apology or explanation of what would be done to fix it, despite this being one of the key attractions for this hotel. The area the hotel is in is quiet and away from the main tourist areas; ideal if you want less busy bakeries and restaurants.