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Reviews of Crown Inn at Pooley Bridge

3.5 out of 5
Crown Inn at Pooley Bridge
Pooley Bridge, Penrith, England

Reviews

9.2

Wonderful

Rating 10 - Excellent. 279 out of 414 reviews" "
Rating 8 - Good. 107 out of 414 reviews" "
Rating 6 - Okay. 18 out of 414 reviews" "
Rating 4 - Poor. 7 out of 414 reviews" "
Rating 2 - Terrible. 3 out of 414 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ian

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice experience
Friendly and polite stay, nice food and comfy room
Stayed 1 night in Feb 2024
Response from claire on Apr 15, 2024
Dear IanThank you for the five stars

10/10 Excellent

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Aimee on Feb 11, 2024
Thankyou so much!

10/10 Excellent

Damian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Absolutely loved this hotel. The rooms are really nice and the bar and restaurant area are lovely too. Toiletries were the White Company and in bigger bottles so much more eco friendly as it wasn’t the small single use ones that most other hotels insist on using. We had our dog with us and it’s probably the most dog friendly hotel we’ve stayed in. And the location means there’s a lovely walk along the lake in the woods on the doorstep. Our only criticism was the bedroom was absolutely roasting and we couldn’t figure out why as we turned all the radiators off and even had the window open all night (in January!). Would love to go back in the summer and make the most of the outdoor terrace.
Stayed 1 night in Jan 2024
Response from Aimee on Feb 11, 2024
Thankyou so much for this lovely review! Apologies for the heating! we have since changed the thermostat!

10/10 Excellent

Graham

Stayed 1 night in Dec 2023

10/10 Excellent

David

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
This hotel is blessed with amazing staff . I got a call asking if I needed dinner the first night as I had put that I would arrive late. Great clean hotel. Would recommend very highly. I am not a person who often leaves reviews but feel these guys more than deserve it.
Stayed 2 nights in Jan 2024

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year stay
Fantastic stay, welcoming very professional hotel rooms immaculate, the girls who serviced the room were amazing. The food was fantastic and the manager Aimee couldn’t have been more attentive. Superb stay. Happy New Year !
Stayed 2 nights in Dec 2023

10/10 Excellent

Alexandrina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place, really enjoyed the stay
Lovely hotel/inn right by the river in Pooley Bridge - they really looked after the enormous number of dogs staying there! Great service and food especially on Christmas Day where the staff were fantastic. Shame they don’t recycle as company policy though - this seems inconceivably backwards in the 21st century.
Stayed 3 nights in Dec 2023

10/10 Excellent

J m

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and cosy atmosphere
An amazing stay in a lovely area. Nice pub with friendly, welcoming staff. Warm & cosy with log burning fire and games. The guests lounge was a fab touch for guests. Our room was well equipped and comfortable, however, our TV remote didn’t work which meant we were unable to change the channel for the duration of our stay even after changing batteries which was a little disappointing.
Stayed 1 night in Dec 2023
Response from Crown Inn Team on Dec 17, 2023
Dear JmGreat to hear you enjoyed your stay with us and was able to enjoy our hospitality. Sorry about the remote control all the batteries have now been tested and changed. Hope to welcome you again in the future.Thanks Claire

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely welcome on our arrival. Our room was verynice with good quality bedding, towels toiletries and tea/coffee/ biscuits provided ( cold milk for drinks). Evening meal was very good and more than enough for our appetites. Breakfast too offered range of choices - smoked salmon and scrambled eggs was very generous!! Service efficient and friendly. Excellent all round.
Stayed 1 night in Nov 2023
Response from claire on Nov 26, 2023
Dear RichardGreat to hear you enjoyed our food and great rooms. Thank you for your lovely comments regarding our staff and service. Hope to see you again soon.Thanks Claire

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay, food wasnt great
Room was lovely, service was very good also.very homely and pretty location. Food in the restaurant wasnt great, i ordered a 'handstretched' pizza and it was basically an oven pizza and charged £16 for it, nachos with cheese and bacon was as basic as it sounds for £8. Maybe i chose the wrong items Staff were very polite.
Stayed 1 night in Oct 2023
Response from Crown on Dec 17, 2023
Hi Thank you for your positive comments regarding your room and our service. So sorry that you was unhappy with your food choices we are in the process of changing our menus and addressing any problems with our food. We hope to welcome you again in the future to try something different.Thanks Claire

6/10 Okay

Christine

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Privacy
We were given a ground-floor twin-room (Room1). I had requested a twin-room. Prior to booking, I received a call from the hotel, to confirm that I had requested a twin-room, and it was also mentioned that the room was accessible (I did not need an accessible room). The room has a large window (covered by a curtain) facing the busy local store and tourist information office. When we were in the room during the day, there was no privacy; it felt as if were were sitting in a shop window on view to the shoppers and tourists! If the location of the room had been explained to me during the confirmation phone-call, I would have cancelled the reservation. I conveyed my views when I checked out of the hotel, and was informed that there is only one twin-room in the hotel. On a positive note, if you need an accessible room, this room would great (except for lack of privacy!). The staff were very friendly and helpful. The room was very clean.
Stayed 2 nights in Oct 2023
Response from Crown on Dec 17, 2023
Dear ChristineSo sorry to hear that your room was not what you was hoping for. Unfortunately we only have one twin room at the inn. We would like to welcome you back to stay in another one of our rooms in the hotel. We have family rooms which have a double bed and a sofa bed that may suit your requirements better. In future we have spoken to the team and they specify that room 1 is an accessible room.Thank you for your comments Claire

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pet Friendly Hotel
Lovely hotel, fantastic friendly staff who were excellent with our pet dog
Stayed 1 night in Sep 2023

8/10 Good

Robert

Stayed 1 night in Oct 2023

10/10 Excellent

Ian

Stayed 1 night in Sep 2023

10/10 Excellent

Anthea

Stayed 1 night in Sep 2023

10/10 Excellent

Jo Anne

Stayed 1 night in Aug 2023

10/10 Excellent

Nigel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Steven

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything about my stay at the crown inn, friendly staff , especially taryn who worked behind the bar, lovely girl who is a great asset to the crown inn.
Stayed 3 nights in Aug 2023

10/10 Excellent

Natasha

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
First class service.all staff were very friendly and helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Pauline

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I couldnt fault my stay at the crown inn we had great service and friendly staff that were more than helpful it was very clean our room very pleasant with great views the food was lovely, irene and all the staff were very efficient. I had my honeymoon at Pooley Bridge 1976 and often been back but my first time staying at The crown inn and cant wait to return 🙂
Stayed 2 nights in Jul 2023

6/10 Okay

Coral

Liked: Cleanliness, staff & service
Disliked: Room comfort
The room we were given in the annex was very small and not what the write up and previous reviews had stated. It was a lot of small things that made our stay ðifficult. There was no shelf in the bathroom for toilets, milk for tea and coffee had to be collected from the main hotal because there was no phone in the room. The parking was ok but again if we were not able to park in the shopping spaces then we would have to pay to park. We were informed the resturant may close early due to the lack of staff. There are a few small changes that could have made all the difference to our experience. The room we were in, i got the impression from the other guests that their rooms were much bigger, ours could not even fit in chair. When you have been walking all day we really wanted to sit in a chair rather than just having a bed. Over all we were very disappointed, and were told when we arrived that the last room had just gone to a couple who had just turned up and not booked. The staff were lovely, but the price for the room which was not the standard room was not worth the money we paid.
Stayed 3 nights in Jul 2023

10/10 Excellent

Angela

Stayed 2 nights in Jun 2023

10/10 Excellent

Emma

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

10/10 Excellent

Keith

Stayed 1 night in Jun 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Crown Inn Team on Jun 15, 2023
Thank you for the 5 Star review, it genuinely means a lot to us.Crown Inn Team

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parked for free right in front of the Crown. Small but nice room with views. Excellent freshly cooked breakfast.
Stayed 1 night in Jun 2023
Response from Crown on Jun 8, 2023
Thank you for your kind review, we're delighted to hear it and would love to have you back again soon.Crown Inn Team

10/10 Excellent

Rachael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it
Great place, food could have been better
Stayed 1 night in Apr 2023
Response from Crown on Apr 29, 2023
Cheers for the review, we're glad to see you gave us a perfect score.We're slightly disheartened to see you weren't completely satisfied with the food, and we'll pass on what you said to the chefs.

6/10 Okay

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Privacy and drafty
We were given Room1 The Barn.The room was of ample size with a pleasant decor ,the problem was that the front of the room was a full window facing onto the road /pavement so if you didnt have the curtains closed you had no privacy whatsoever. Also there was a gap underneath the front door of at least 1-1.5 inches that caused a major draft not to mention the noise .It was a very busy location across from a very busy shop with lots of deliveries early morning .I personally would recommend a voil type curtain for privacy to the room allowing guests a little natural light and prehaps a better fitting door the noise and draught spoilt our stay if im honest .The breakfast was fabulous and service was great but the privacy and noise outweighed this.
Stayed 2 nights in Apr 2023
Response from Daniella on Apr 19, 2023
Dear MarkThank you for taking the time to let us know about your recent stay; we are sorry to read that it wasn’t the most positive one.Whilst we wish you had a better experience; we will use your comments to improve and ensure we deliver exceptional service for all future guests. I would value the opportunity to welcome you back and if you give us a chance, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.We are glad you enjoyed the breakfast and the service, hopefully your next stay is good all round.Kind regardsThe Crown Inn

10/10 Excellent

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
The staff was accommodating and friendly. They even came knocking on our door to go down for breakfast. The room was spacious, and clean, and had all amenities. Parking is no problem. Ground floor pub with outside seating. Delicious food. We Wwll definitely go again.
Stayed 3 nights in Apr 2023
Response from Crown Inn Team on Apr 15, 2023
Dear Ivan,Thank you for taking the time to let us have your feedback about your stay. I will share your comments with the team and we will use them to keep working hard on delivering consistently good experiences for all our guests. I hope we will have the opportunity to welcome you back in the not too distant future.Kind regards, Crown Inn Team

10/10 Excellent

Ellen

Stayed 1 night in Apr 2023
Response from Crown on Apr 29, 2023
Cheers for the 5 star review, genuinely means alot to us.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm and friendly
Loved the hotel and Pooley bridge. Beautiful room and really friendly staff. I highly recommend and hope to visit again.
Stayed 2 nights in Mar 2023
Response from Crown on Apr 5, 2023
Dear Miss,Thank you for your kind words. We'll make sure to tell the team you enjoyed them, and we look forward to seeing you again soon.Crown Inn Team

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Just another review saying how wonderful all the staff were. Even took us up to our room as it was late to ensure other guests were not disturbed. It's the little things that make a stay amazing and this place delivered. The walks around the area are amazing and we had a great nights sleep before starting our walk around Ullswater.
Stayed 1 night in Mar 2023
Response from Crown on Mar 27, 2023
Dear David,Thank you very for your review, we're delighted the staff were wonderful, and the walks truly are breathtaking.We look forward to seeing you again soon.Crown Inn Team

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2023
Response from Crown on Mar 22, 2023
Dear Ian,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsCrown Inn Team

10/10 Excellent

Peter

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Crown on Feb 23, 2023
Thank you very much for your 5 Star Review, it genuinely means a lot to us.We'd love to see you again soon.Crown Inn Team

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff make this hotel
Fantastic one night stay, the hotel was very clean and the staff were brilliant from arriving to leaving, we were with our dog and all the staff made us feel very welcome, looking forward to our next stay
Stayed 1 night in Feb 2023
Response from Crown on Feb 16, 2023
Dear Michael,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again or perhaps even tempt you to explore one of our sister properties.Crown Inn Team

10/10 Excellent

Philip

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding
Stayed 1 night in Dec 2022
Response from The Crown Inn on Jan 6, 2023
Thank you for your 5 Star Review, it genuinely means a lot to us.Crown Inn Team

8/10 Good

George

Liked: Cleanliness, amenities
Nice room , very clean , good service
Response from Crown on Dec 7, 2022
Dear Janet,It was lovely to read your comments about your visit to our inn. Thank you so much for letting us know about your stay. All guest feedback is really important to us, and we do share it with our team each week as it helps us to recognise great work and continue to improve our service. It would be our pleasure to welcome you back again or perhaps even tempt you to explore one of our sister properties.Crown Inn Team

10/10 Excellent

Janet

Stayed 3 nights in Nov 2022

10/10 Excellent

Peter

Stayed 1 night in Nov 2022
Response from The Crown Inn on Jan 6, 2023
Dear Peter,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regardsCrown Inn Team

10/10 Excellent

Julie

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the hotel and the room we had was in the stable. We had 2 dogs so it was perfect for us. Very dog friendly. A couple of things would make it even better. A door mat and a broom would help keep the floor cleaner and a small fridge for milk as we kept forgetting to get the small flask from the bar.
Stayed 4 nights in Nov 2022

4/10 Poor

Gail

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Too dog friendly!
Too many dogs barking / jumping on furniture / one peed in the restaurant one night was put off dog smell and at breakfast the same not for us should decide if all dogs then we know if you don’t have any. I don’t want to eat my breakfast or dinner with a dog barking or next to me
Stayed 3 nights in Oct 2022
Response from Crown on Nov 15, 2022
We understand your frustration.However, we are a dog friendly hotel, and we very rarely do not have dogs in. So going forward I'd assume that we do have some. If this affects your choices going forward we completely understand.Crown Inn Team

10/10 Excellent

Katy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a wonderful trip. Great room, great staff and lovely food. Always a pleasure to visit. Will be back soon.
Stayed 2 nights in Oct 2022
Response from The Crown Inn on Nov 4, 2022
Hi Katy.We are so glad to hear you enjoyed your trip! Thank you for taking the time out to send us a review.We look forward to your next visit.Kind RegardsThe Crown Inn Team

10/10 Excellent

Richard

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great time at the crown, we would love to go back again
Stayed 3 nights in Oct 2022
Response from The Crown Inn on Nov 4, 2022
Thank you, Richard, for your review! Very happy you enjoyed your time ate The Crown Inn, we look forward to your next visit.King Regards The Crown Inn Team

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

10/10 Excellent

Pamela

Disliked: Property conditions & facilities
Stayed 1 night in Sep 2022

10/10 Excellent

Derrick

Stayed 1 night in Sep 2022

8/10 Good

John

Stayed 1 night in Sep 2022

10/10 Excellent

B

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Crown Inn - Pooler Bridge Review
2 days previously we stayed in a supposed 4 star hotel. The crown Inn was far superior in all respects. The staff we welcoming, attentive and made a great fuss of our dog! The place was clean and everything in the room worked - which is more than I can say for the supposed 4 star - where even after bringing things to the attention of the management nothing was done. Would certainly stay there again.
Stayed 3 nights in Sep 2022