Penrose Chalets

"I was disappointed with my stay at the Cliff House. There was construction happening all around the front of the hotel and throughout the inside as well, and I was never made aware of it when booking. When paying a higher rate for a stay, guests should at least have the option to know about major construction beforehand. It really affected the overall experience. On top of that, the staff was not the friendliest or most welcoming. Overall, not the experience I expected."

"My AC broke and had the room at 65°. They didn’t have any maintenance person because it was 3 AM so all they could do is move me to another room. I’m disabled and so I had a lot of equipment that I needed to unplug and remove and so took me over an hour to get to new room. I should be reimbursed for a day of my day because to deal with 65° room and try to cope with it and then to be moved at 3 AM and have to set up all my equipment again is not fair to me and I got no sleep. The whole purpose of staying at a hotel is to get sleep."

"No pool,bad options for breakfast"

"Clean Room, Friendly Staff, and Above Average Complimentary Breakfast. "

"It was a very clean and hospitable establishment. Room was nice and beds comfortable. Only thing was that it advertised, it had a heated pool, but colder then cold and couldn't enjoy the swim."

"Staff was top notch. Spa was broken both days during our stay. Restaurant food was really good."

"The castle and the grounds were absolutely beautiful. The staff is amazing. There is a peace that surpasses all understanding at the Glen Erie. My wife and and will be staying here every time we take a trip up to Salt Lake to see our kids."

"Did not eat"

"Breakfast is good, you can see Pikes Peak from the hotel with easy access to the mountain. Rooms are good-sized. Nice stay overall, Manitou Springs itself is a bit pricey but nice."