Aerial view

Reviews of Surf & Sand Hotel

2 out of 5
Surf & Sand Hotel
40 Fort Pickens Road, Pensacola Beach, FL

Reviews

8.2

Very Good

Rating 10 - Excellent. 877 out of 1756 reviews" "
Rating 8 - Good. 470 out of 1756 reviews" "
Rating 6 - Okay. 203 out of 1756 reviews" "
Rating 4 - Poor. 110 out of 1756 reviews" "
Rating 2 - Terrible. 96 out of 1756 reviews" "

7.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They had paddle boards and kayaks that you could check out for free in the back of the hotel in the bay which was great! It was so windy, so couldn't get in the ocean. Also bikes were free for check out. Hotel was clean and people were friendly.
Stayed 1 night in Apr 2024
Response from Mike on May 13, 2024
Thank you for your excellent review! We're thrilled to hear that you enjoyed our complimentary paddle boards, kayaks, and bikes, providing you with fantastic options for outdoor activities during your stay. It's wonderful that you appreciated our efforts to make your experience memorable, despite the windy weather preventing ocean activities. We're glad you found our hotel clean and our staff friendly—it's always our goal to ensure our guests feel welcome and comfortable throughout their stay. We hope to have the pleasure of hosting you again for more adventures by the bay!

10/10 Excellent

Lynn, Largo

Liked: Cleanliness, staff & service, property conditions & facilities
Easy check in nice property close to everything!
Stayed 1 night in May 2024
Response from Mike on May 9, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you had an easy check-in experience and enjoyed our property's convenient location. Providing a seamless and enjoyable stay for our guests is our top priority, and we're glad to see that reflected in your review. We appreciate your kind words and hope to welcome you back for another fantastic stay in the future!

8/10 Good

heidi A

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very cute place with 50’s vibe. Super close to the public beach and tons of shops and restaurants
Stayed 2 nights in May 2024
Response from Mike on May 9, 2024
Thank you for sharing your positive feedback with us! We're thrilled to hear that you enjoyed our hotel's charming 50's vibe and convenient location near the public beach, shops, and restaurants. Providing a memorable experience for our guests is our top priority, and we're glad to see that reflected in your review. We appreciate your kind words and hope to welcome you back for another enjoyable stay in the future!

6/10 Okay

Earthly, Gulf Breeze

Stayed 3 nights in May 2024
Response from Mike on May 9, 2024
We appreciate you taking the time to provide us with a rating for your recent stay. Your feedback is valuable to us, and we're sorry to see that your experience fell short of your expectations. If there are any specific areas where we can improve or if you have any concerns you'd like to share, please don't hesitate to reach out to us directly. Your satisfaction is important to us, and we hope to have the opportunity to better serve you in the future.

4/10 Poor

Guillermo, Mexico

Disliked: Cleanliness
Stayed 2 nights in Apr 2024
Response from Mike on May 7, 2024
We're sorry to see that your experience fell short of expectations. If you have any specific concerns or feedback you'd like to share, please don't hesitate to reach out. We're here to help address any issues and improve for the future.

4/10 Poor

Guillermo, Mexico

Business traveler
Liked: Staff & service
I arrived at 12:30 at night. When I went up to my room there was like a huge puddle of water. I contacted reception and they told me that they would fix it the next day. I put 4 towels so I could move around the room. I left the next day expecting them to fix it, and they didn't even clean the towels. I spoke and they changed my towels. I continued with the puddle and the towels the 3 nights I stayed. Nobody cleaned the room or fixed the water leak.
Stayed 1 night in May 2024
Response from Mike on May 7, 2024
We're truly sorry to hear about the issues you encountered during your stay with us. It's unacceptable that you had to deal with a water leak in your room and that it was not promptly addressed by our team. We apologize for any inconvenience and discomfort this may have caused you.Your feedback is valuable, and we're disappointed to hear that our staff did not effectively resolve the situation or ensure that your room was cleaned properly during your stay. Please know that we take your comments seriously, and we will address these issues with our team to prevent similar occurrences in the future.We understand the impact that this experience had on your stay, and we sincerely apologize for falling short of your expectations. If there's anything else we can do to make amends or if you would like to discuss your experience further, please don't hesitate to reach out to us directly.We appreciate your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Anthony

Traveled with partner
Liked: Staff & service, property conditions & facilities
Excellent server Shawn good food nice atmosphere too
Stayed 1 night in May 2024
Response from Mike on May 3, 2024
Thank you for taking the time to share your experience with us! We're delighted to hear that you enjoyed your visit to our hotel. Shawn will be thrilled to receive your compliments, and we'll be sure to pass them along to him. We strive to provide delicious food and a welcoming atmosphere for all our guests, and we're thrilled that we hit the mark during your stay. We look forward to welcoming you back soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Mike on May 3, 2024
Thank you for the perfect rating! We're thrilled to see that you had a fantastic experience during your stay. Your satisfaction is our top priority, and we hope to have the pleasure of hosting you again in the future. If there's anything specific you loved about your stay or if you have any feedback to share, feel free to reach out. We look forward to welcoming you back soon!

10/10 Excellent

Arthur

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to beach and walkable to all restaurants paying A fee to park at hotel
Stayed 1 night in Apr 2024
Response from Mike on May 2, 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our convenient location close to the beach and within walking distance to restaurants. We understand your concern about the parking fee, and we appreciate your feedback on this matter. We'll take your comments into consideration as we review our policies to ensure that we provide the best possible experience for our guests. We hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

8/10 Good

joseph

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your rating. We're glad to see that you had a good experience overall. If there are any specific aspects you enjoyed or areas where you feel we could improve, please feel free to let us know. Your feedback helps us ensure that we continue to provide excellent service to all our guests. We hope to have the opportunity to welcome you back in the future for an even better stay!

10/10 Excellent

Mitchell

We liked that the bikes and kayaks were included in our stay. The breakfast being included was a big plus as well! The location was great! The staff here was extra friendly, the staff at the desk,and the lady keeping the breakfast stocked were exceptionally great to us! It’s an older smaller hotel, but it was a good one.
Stayed 3 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your fantastic review! We're thrilled to hear that you enjoyed your stay with us and that you appreciated the complimentary bikes, kayaks, and breakfast included in your stay. It's great to know that our location was convenient for you and that you found our staff to be exceptionally friendly and accommodating. We'll be sure to pass along your compliments to the front desk staff and the breakfast attendant. We understand that older, smaller hotels can have their charm, and we're glad that you found ours to be a good one. We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic!
Stayed 2 nights in Feb 2024
Response from Mike on May 2, 2024
Thank you for your fantastic rating! We're thrilled to see that you had a great experience with us. If there's anything specific you particularly enjoyed about your visit or if there are any suggestions you have for us in the future, please feel free to share. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it here every time i stay! Fantastic!
Stayed 2 nights in Apr 2024
Response from Mike on May 2, 2024
Thank you for your wonderful feedback! We're thrilled to hear that you love staying with us every time and that you've had a fantastic experience. Your satisfaction is our top priority, and we're delighted that we consistently meet your expectations. We appreciate your loyalty and look forward to welcoming you back for another fantastic stay in the future! If there's anything specific you love about staying with us or if there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know. We're here to ensure you have a fantastic experience every time you stay with us!

10/10 Excellent

Natalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place so close to the beach and it's clean. Those two things are most important for me. They also offering complimentary bikes and paddle boards. Parking however cost a little extra. Also Elizabeth who prepares a complimentary breakfast makes it so much better than in other hotels.
Stayed 1 night in Apr 2024
Response from Mike on May 2, 2024
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed your stay with us and that our proximity to the beach and cleanliness met your expectations. It's great to know that you appreciated our complimentary bikes and paddle boards as well. We're sorry for any inconvenience regarding the parking cost, but we're glad that Elizabeth's excellent service during breakfast enhanced your experience. We'll be sure to pass along your kind words to her. We appreciate your feedback and hope to have the pleasure of welcoming you back for another fantastic stay in the future! If there's anything else you'd like to share or if there are any specific areas where you feel we can improve, please don't hesitate to let us know. We're here to ensure you have a wonderful experience every time you stay with us!

10/10 Excellent

Angela

Traveled with family
Love this
Stayed 2 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your positive rating! We're thrilled to hear that you loved your experience with us. Your satisfaction is our priority, and we can't wait to welcome you back for another great visit in the future!

10/10 Excellent

BRAD

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were clean. Staff was pleasant. Excellent location. Walking distance from everything
Stayed 2 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your excellent review! We're thrilled to hear that you found our rooms clean, our staff pleasant, and our location excellent. It's fantastic that you were able to walk to everything you needed during your stay. Your satisfaction is our priority, and we look forward to welcoming you back for another enjoyable experience in the future.

10/10 Excellent

Daniela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, very nice staff, clean room
Stayed 4 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our great location, found our staff very nice, and appreciated the cleanliness of your room. Your satisfaction is our priority, and we look forward to welcoming you back for another fantastic stay in the future.

10/10 Excellent

Kathy, Brandon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have seen this property for years but have always stayed at higher end resorts. That’s where I’ve missed out. This place is a gem. Absolutely fantastic. Will stay again soon!
Stayed 3 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you found our property to be a gem and that you enjoyed your time here. We're grateful for your kind words and look forward to welcoming you back soon for another wonderful stay!

10/10 Excellent

Idael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Mike on Apr 29, 2024
Thank you for the perfect rating! We're delighted to see that you had a wonderful experience during your visit. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back again soon for another excellent stay.

10/10 Excellent

Viola

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were amazing! Friendly, helpful and accommodating! The ocean right across the street, kayaking !! So much fun!! Definitely be back 😊
Stayed 4 nights in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for your fantastic review! We're thrilled to hear that you had an amazing experience with our staff and that you found them friendly, helpful, and accommodating. It's great to know that you enjoyed the ocean right across the street and had fun kayaking. We can't wait to welcome you back for another wonderful experience in the future!

10/10 Excellent

Randall, San Antonio

Liked: Amenities
Excellent
Stayed 1 night in Apr 2024
Response from Mike on Apr 29, 2024
Thank you for the excellent rating! We're thrilled to see that you had a fantastic experience during your visit. Your satisfaction is our priority, and we look forward to welcoming you back again soon for another excellent stay.

10/10 Excellent

Caitlin, Bay Minette

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great no frills spot for the whole family!
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're thrilled to hear that you and your family enjoyed your stay with us! Providing a comfortable and enjoyable experience for our guests is always our top priority. Thank you for choosing to stay with us, and we hope to welcome you all back again soon for another great stay!

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Affordable and walking distance to many things. Staff was friendly.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're delighted to hear that you found our hotel to be affordable and conveniently located within walking distance of many attractions. Our team strives to provide friendly and welcoming service to all our guests, so it's wonderful to know that you had a positive experience with our staff. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future!

8/10 Good

Brian

Traveled with family
Property is a great value for the money. Property is clean and well kept. Staff was attentive and busy.
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
Thank you for sharing your experience with us! We're delighted to hear that you found our property to be a great value and that you appreciated our cleanliness and attentive staff. We're constantly striving to maintain our high standards and provide exceptional service to our guests. We hope to welcome you back for another enjoyable stay in the future!

8/10 Good

C

Disliked: Property conditions & facilities
The location is great for going to the beach. I was planning to spend two nights and work a part of each day; however, I could not get the wi-fi to work. When I called the front desk, they seemed to be familiar with that complaint so I ended up only staying one night and checking out early. Parking was $10 per night, but available, which was nice.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We appreciate your feedback and apologize for the inconvenience you experienced with the Wi-Fi during your stay. Rest assured, our team is working diligently to address this issue and ensure a reliable connection for all guests. We understand the importance of a seamless work environment, and we regret that we fell short of your expectations in this regard. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Danilo, BRONX

Traveled with partner
Staff was very nice and great information
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're delighted to hear that our staff provided you with excellent service and helpful information during your stay. Our team strives to ensure that every guest has a pleasant and memorable experience. Should you have any further questions or need assistance in the future, please feel free to reach out. We look forward to welcoming you back for another wonderful stay!

8/10 Good

Annaleace

Traveled with partner
Liked: Cleanliness, amenities
I appreciated the location being around everything.
Stayed 1 night in Apr 2024
Response from Mike on Apr 26, 2024
We're glad to hear that you found our location convenient for your needs. If there are any specific areas where we can improve to make your stay even better next time, please don't hesitate to let us know. We appreciate your feedback and hope to welcome you back for another positive experience in the future!

2/10 Terrible

Lanie

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Unfortunately, our room was so disgusting you could feel the dirt on your feet and the bathroom smelled of urine. We purchased cleaning supplies and cleaned both the bathroom and the floors. I have pictures of the towels and would be happy to share. We spent as little time as possible in the room as the smell was awful and it was not comfortable. The staff in the lobby and breakfast area were friendly.
Stayed 5 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're truly sorry to hear about your disappointing experience with the cleanliness of your room. This is certainly not the standard we strive to maintain, and we sincerely apologize for any inconvenience this may have caused. Your feedback is important to us, and we will address these issues with our housekeeping team to ensure that such lapses do not occur in the future. We're glad to hear that you found the staff in the lobby and breakfast area to be friendly, but we regret that it didn't compensate for the subpar condition of your room. Please feel free to share any pictures you have as they will help us further investigate and address the matter. We hope to have the opportunity to restore your trust and provide you with a more enjoyable stay in the future.

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
This property is whistle clean!! All the staff was friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 26, 2024
We're thrilled to hear that you found our property to be exceptionally clean and that our staff provided friendly and helpful service throughout your stay. Maintaining a clean environment and delivering excellent service are top priorities for us, so it's rewarding to know that we met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

6/10 Okay

Ericca, Gulfport

Traveled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
It has a nice location to the strip. However the hotel itself needs to be updated and the stairwell needs to be cleaned! Paying the rate I did isn’t worth it. It gives and updated motel 6 to be honest
Stayed 2 nights in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for taking the time to share your feedback with us. We're glad to hear that you found our location convenient to the strip. However, we apologize for any disappointment you experienced with the condition of our hotel and stairwell. Your comments are important to us, and we take them seriously.Please know that we are continually working to improve our facilities, and your feedback will help us in prioritizing areas for renovation and maintenance. We'll ensure that our team pays closer attention to cleaning the stairwell to maintain a comfortable environment for our guests.We understand your concerns about the value for the rate paid, and we're sorry that we didn't meet your expectations in this regard. We will review our pricing structure to ensure it aligns with the quality of our accommodations.Thank you again for bringing these matters to our attention. We hope you'll consider giving us another opportunity to exceed your expectations during your next visit to the area. If there's anything else we can assist you with, please don't hesitate to reach out.

8/10 Good

Jaden, Lawrenceburg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for your positive rating! We're glad to see that you had a good experience during your stay with us. If there's anything specific you'd like to share with us or if there are any areas where we can improve, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!

8/10 Good

mark

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for your positive rating! We're pleased to see that you had a good experience during your stay with us. If you have any feedback or suggestions you'd like to share, please feel free to reach out. We appreciate your support and hope to welcome you back again soon!

8/10 Good

Charlie

Liked: Cleanliness, staff & service
Stayed 6 nights in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for your positive rating! We're glad to see that you had a good experience during your stay with us. If there's anything specific you'd like to share with us or if there are any areas where we can improve, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Mike on Apr 22, 2024
Thank you for the perfect rating! We're thrilled to see that you had a great experience during your stay with us. If you have any feedback or suggestions you'd like to share, please feel free to reach out. We look forward to welcoming you back for another wonderful stay in the future!

10/10 Excellent

Emily

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lonnie is a gem! All of the staff are wonderful. Perfect distance to the beach, food and shopping.
Stayed 3 nights in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for your fantastic review! We're thrilled to hear that you had such a wonderful experience with us, and we greatly appreciate your kind words about Lonnie and our staff.Providing excellent service and ensuring our guests have a memorable stay is our top priority, and we're delighted that our team made a positive impression on you.We're also glad to hear that our location worked well for you and that you enjoyed the proximity to the beach, dining options, and shopping.We can't wait to share your compliments with our team, and we look forward to welcoming you back for another fantastic stay in the future!

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mid century nostalgia with perfect location and amenities.
Stayed 4 nights in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed the mid-century nostalgia of our hotel along with our perfect location and amenities.Preserving the charm of our mid-century design while providing modern amenities is something we take pride in, and we're thrilled that it added to your overall experience.Your feedback means a lot to us, and we can't wait to welcome you back for another fantastic stay in the future!

2/10 Terrible

Eunice

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Walls are covered in mold. Rooms are filthy. Wouldn’t even let my kids sit on the bed. Immediately checked out and found accommodations elsewhere.
Stayed 3 nights in Apr 2024
Response from Mike on Apr 16, 2024
We're truly sorry to hear about your disappointing experience during your recent stay with us. Your feedback is deeply concerning, and we sincerely apologize for any discomfort or inconvenience caused by the condition of your room.Ensuring a clean and comfortable environment for our guests is our top priority, and we're disappointed to learn that we fell short of meeting your expectations in this regard. Please rest assured that we take your comments very seriously, and we will immediately investigate and address the issues you've raised with our housekeeping team.We understand your decision to check out early and find accommodations elsewhere, and we apologize for the inconvenience this may have caused. It's certainly not the experience we want for any of our guests.We would appreciate the opportunity to speak with you further about your stay and to make things right. If you would be willing to provide more details or discuss your experience in more detail, please don't hesitate to contact us directly.Once again, please accept our sincerest apologies, and we hope to have the chance to regain your trust and welcome you back for a much-improved stay in the future.

10/10 Excellent

Taylor

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great place to stay with kids! Short walk to the beach and great pool/bay area. We really enjoyed our stay.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for your wonderful review! We're thrilled to hear that you had a great stay with us and that our hotel was a perfect fit for your family.We're delighted that you enjoyed our proximity to the beach and that our pool and bay area provided plenty of fun for the kids. Creating memorable experiences for our guests, especially families, is what we aim for.We appreciate your feedback and hope to have the pleasure of welcoming you and your family back for another enjoyable stay in the future!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Mike on Apr 16, 2024
Thank you for your perfect rating! We're glad to see that you had a positive experience with us.If you have any feedback or suggestions in the future, please don't hesitate to reach out. We're always here to ensure your experience with us is excellent.We look forward to the opportunity to welcome you back soon!

8/10 Good

Teresa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing, especially the breakfast attendant. She is phenomenal! The kayaks and paddle boards are a great idea. The pool area and private beach are wonderful. The only improvement I can see being needed is the toilet in our room had some leaking from the reservoir tank. We noticed it on our last days and let the front desk know. I trust this will be fixed immediately. Our room seemed constantly damp, but it is the beach, so the dampness is to be expected. We enjoyed our stay and will very likely return if we have the opportunity. Thank to, Surf and Sand!
Stayed 6 nights in Apr 2024
Response from Mike on Apr 13, 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had an enjoyable stay overall and that you found our staff, especially the breakfast attendant, to be amazing.We're glad that you appreciated the amenities we offer, including the kayaks, paddle boards, pool area, and private beach. Your compliments mean a lot to us, and we'll be sure to pass them along to our team.We apologize for the issues you experienced with the toilet leaking from the reservoir tank and the dampness in your room. Please rest assured that we take such matters seriously, and our maintenance team will address them promptly to ensure a comfortable stay for our guests.Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful stay in the future. If there's anything else we can do to improve your experience next time, please don't hesitate to let us know.

10/10 Excellent

Maira

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very very friendly, the room was very clean and the beds were very comfortable. I will definitely return to this hotel.
Stayed 1 night in Apr 2024
Response from Chris Dennis on Apr 12, 2024
Thank you for taking the time to leave a review about your recent stay. We always appreciate our guest feedback. We are pleased to hear your stay with us went well. We hope to see you again in the future.Thank you.Hotel Management & Staff

10/10 Excellent

Robert

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having a view out my door of the sunrise and view of the water on both sides.
Stayed 3 nights in Apr 2024
Response from Chris Dennis on Apr 12, 2024
Thank you for taking the time to leave a review about your recent stay. We always appreciate our guest feedback. We are pleased to hear your stay with us went well. We hope to see you again in the future.Thank you.Hotel Management & Staff

10/10 Excellent

Laura

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was very happy with our stay. The rooms were clean. They had a nice pool and area down by the bay.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 10, 2024
Thank you for choosing to stay with us and for sharing your wonderful feedback! We are thrilled to hear that you had a fantastic experience during your time at our hotel.Ensuring a clean and comfortable environment for our guests is one of our top priorities, and we're delighted to know that you found your room to be clean and inviting. We're also pleased that you enjoyed our pool and the beautiful bay area.Your kind words mean a lot to us, and we truly appreciate your taking the time to share your positive experience. It was a pleasure to have you as our guest, and we hope to welcome you back for another enjoyable stay in the future.

4/10 Poor

Sigal

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stuff were so nice and kind they went out of their way to help. The room was dirty the doors and floors the tub and sink didn’t drain not a pleasant experience.it was no housekeeping at all we had to get towels on our own every time we needed them. No towels at the pool. The one good thing was we could get the paddle board and kayak for free so that was nice and you are very close to the beach.
Stayed 2 nights in Apr 2024
Response from Mike on Apr 10, 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment you experienced during your recent stay. Providing a clean and comfortable environment for our guests is of utmost importance to us, and we regret that we fell short of your expectations in this regard.We are grateful for your kind words regarding our staff's helpfulness and hospitality. Rest assured, we will address the issues you mentioned with our housekeeping team to ensure such lapses do not recur. Your feedback regarding the cleanliness of the room and the availability of towels both in the room and at the pool is valuable to us, and we will take immediate steps to rectify these shortcomings.We are pleased to hear that you enjoyed our complimentary paddle board and kayak offerings, as well as our proximity to the beach. We hope that despite the inconveniences you encountered, you were able to enjoy some aspects of your stay.Please accept our sincere apologies once again, and we hope for the opportunity to welcome you back in the future and provide you with the exceptional experience that you deserve.

6/10 Okay

Jane

Traveled with partner
Liked: Amenities
Run down but good location.
Stayed 3 nights in Apr 2024
Response from Mike on Apr 10, 2024
Thank you for your feedback. We appreciate your acknowledgment of our hotel's convenient location. We apologize for any inconveniences caused by the condition of the property. We are continually working to improve our facilities and hope to provide a better experience for you in the future. If there are any specific areas you feel need attention, please feel free to let us know so we can address them promptly.

10/10 Excellent

Kellie

Very nice staff and the location was everything
Stayed 2 nights in Apr 2024
Response from Mike on Apr 10, 2024
We appreciate your positive feedback! If you have any other comments or questions, feel free to let us know.

6/10 Okay

Lisa

Stayed 2 nights in Mar 2024
Response from Mike on Apr 29, 2024
Thank you for your rating. We value your feedback and would love to hear more about your experience if you have any specific comments or suggestions. Your input helps us improve, and we hope to have the opportunity to exceed your expectations in the future.

6/10 Okay

Joseph

Traveled with family
Liked: Staff & service, amenities
Enjoyed our stay , for the price you get what you pay for . L
Stayed 1 night in Apr 2024
Response from MIke on Apr 8, 2024
Thank you for sharing your feedback with us. We're glad to hear that you enjoyed your stay with us. We understand that value is important, and we strive to provide a comfortable experience that aligns with our pricing. Your comments are valuable to us as we continue to improve our offerings. If there's anything specific you feel we could enhance, please don't hesitate to let us know. We hope to have the opportunity to welcome you back in the future.

8/10 Good

Grace

Liked: Staff & service
Stayed 5 nights in Mar 2024
Response from Mike on Apr 8, 2024
Thank you for taking the time to rate your experience with us. We're glad to see that you had a satisfactory stay.If there are any specific areas where we can improve or if you have any concerns or suggestions for us, please feel free to share them. Your feedback helps us to better understand our guests' experiences and make necessary adjustments.We hope to have the opportunity to serve you again and provide you with a more satisfactory experience in the future.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location ,clean and pretty
Stayed 1 night in Mar 2024
Response from Mike on Apr 8, 2024
Thank you for taking the time to rate your experience with us. We're pleased to see that you had a perfect stay.If you have any specific feedback or requests for your future visits, please feel free to share them with us. We're always here to ensure your stay meets your expectations.We look forward to the opportunity to serve you again in the future.