Lobby

Reviews of Best Western Bradbury Inn & Suites

2.5 out of 5

Reviews

8.4

Very Good

Rating 10 - Excellent. 503 out of 1005 reviews" "
Rating 8 - Good. 301 out of 1005 reviews" "
Rating 6 - Okay. 112 out of 1005 reviews" "
Rating 4 - Poor. 54 out of 1005 reviews" "
Rating 2 - Terrible. 35 out of 1005 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Debbie

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was great!
Stayed 1 night in Apr 2024
Response from Clem on May 2, 2024
Thank you for choosing to stay with us and for rating our property. We appreciate your business.

10/10 Excellent

ALI

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Apr 2024
Response from Clem on May 1, 2024
Thank you for choosing to stay with us and for rating our property.

10/10 Excellent

Marc

Liked: Amenities
Right off the highway and a quiet place to sleep. One complaint is that the bed was a little hard…but I still slept well!
Stayed 1 night in Apr 2024
Response from Clem on Apr 28, 2024
Marc, thank you for taking the time to review our property and for choosing to stay with us. We appreciate and value your feedback.

10/10 Excellent

Danielle

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that the staff was very helpful and friendly
Stayed 2 nights in Apr 2024
Response from Clem on Apr 28, 2024
Danielle, thank you for choosing to stay with us. We appreciate your feedback on the staff. Thank you for taking the time to review our property.

10/10 Excellent

Sarah

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Clem on Apr 23, 2024
Thank you Sarah, for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Maya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk clerk was great. Rooms clean and had everything we needed.
Stayed 1 night in Apr 2024
Response from Clem on Apr 13, 2024
Thank you Maya, for taking the time to review our property and for choosing to stay with us. We are happy to know our hotel was everything you needed.

10/10 Excellent

Felicia

Stayed 1 night in Apr 2024
Response from Clem on May 1, 2024
Thank you for choosing to stay with us and for rating our property.

6/10 Okay

Deidre

Traveled with family
Liked: Cleanliness, staff & service
Construction on site in the hotel. Harsh smells from whatever is being used.
Stayed 1 night in Apr 2024
Response from Clem on Apr 10, 2024
Thank you for choosing to stay with us and for reviewing our property. We do apologize for any smells from construction. Thank you again for your valuable feedback.

4/10 Poor

Elaine, New Hamburg

Traveled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Half of the hotel is closed, I assume for renovations. The side that is open smelt musty and in the hallways there was a permanent smell of marijuana smoke. In general the place has gone downhill since we last Stayed there and we made the decision not to stay there again, even though the location is very convenient for I75.
Stayed 1 night in Mar 2024
Response from Clem on Apr 7, 2024
Thank you Elaine for taking the time to review our property. We do apologize for any smells. Please at anytime you have an issue like this contact the front office immediately. Because this property does allow smoking of any kind, so this is very disappointing to read. We appreciate your business and value your feedback.

10/10 Excellent

Brandy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a last minute stop for us for the night on a 17 hour trip. The front desk for beyond polite and helpful and very friendly. The room is wonderful and very clean. Would definitely recommend staying here.
Stayed 1 night in Mar 2024
Response from Clem on Mar 31, 2024
Brandy, Thank you for the recommendation. We appreciate your feedback and business. Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

Mary

Traveled with partner
Liked: Property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Mary thank you for rating out property. We appreciate your business.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clem on Mar 28, 2024
Thank you for choosing to stay with us and for rating our property.

8/10 Good

Jerome

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was clean enough but seemed old and in need of renovation (half the facility was being worked on). Our room smelled faintly of paint.
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Jerome thank you for choosing to stay with us during our renovation period. We do apologize for the faint paint smell. Thank for your feedback.

10/10 Excellent

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overnight stay on a trip to Florida. Comfortable bed, friendly staff, and very clean. restaurants close by.
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Thank you Tammy, for choosing to stay with us and for reviewing our property. We appreciate your feedback.

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Clem on Mar 27, 2024
Greg, we appreciate you taking the time to rate our property.Thank you for your business.

6/10 Okay

Anne

Traveled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Very disappointed with the pool, it was ice cold, we could not enjoy, staff said it wasn’t heated when we asked and said guests assumed it would be heated because it was indoors; I have never stayed at a hotel with an indoor pool with a spa/ hot tub that was ice cold. We travelled 12 hours that day with a promise to our grandchildren of a pool when we arrived; even kids couldn’t enjoy 😞 went back to the room to watch a movie instead but couldn’t get the WiFi to work
Stayed 1 night in Mar 2024
Response from Clem on Mar 17, 2024
Anne, thank you for choosing to stay with us and for reviewing our property. We do have an enclosed pool but it is not heated. We do apologize that you had an issue with wifi. Please let the front office know immediately if you have any issues at any time during your stay. Thank you for sharing your experience with our property.

8/10 Good

John

Stayed 1 night in Mar 2024
Response from Clem on Mar 28, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff easy check in and checkout
Stayed 1 night in Mar 2024
Response from Clem on Mar 8, 2024
Thank you for choosing to stay with us and for rating our property.

8/10 Good

Christopher

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Clem on Mar 8, 2024
Thank you for choosing to stay with us and for rating our property.

10/10 Excellent

Felicia

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

8/10 Good

joan

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

8/10 Good

Mary Jane

Traveled with group
Liked: Cleanliness, staff & service
The hotel backs up to I75 which has alot of traffic noise. The bed was comfortable. You can hear noise in the hallway and next door. Looks to be a new facility, but the workmanship was shotty. Door handles are loose. Gaps in the trim are big. The toilet was very low to the ground.
Stayed 1 night in Feb 2024
Response from Clem on Feb 22, 2024
Thank you for choosing to stay with us and for reviewing our property. We do apologize that you found it to be noisy. We are in the process of remodeling we do apologize for any inconvenience this may have caused you. We appreciate and value your feedback. Thank you again.

10/10 Excellent

Kevin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location for a lot of shopping and attractions. The hotel was nicely updated, and I loved the central air and thermostat. Breakfast was good and the price for the room was good. The room was open and I loved the separate living room area.
Stayed 1 night in Feb 2024
Response from Clem on Feb 20, 2024
Thank you Kevin, for choosing to stay with our hotel. We appreciate your feedback. We appreciate you sharing your experience with our property.

10/10 Excellent

Gertrude

Stayed 1 night in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Cody

Stayed 3 nights in Feb 2024
Response from Clem on Mar 23, 2024
Thank you for taking the time to rate our property. We appreciate your business.

10/10 Excellent

Philip

Traveled with partner
Disliked: Amenities
Fine place. Just a lot of road noise. Bring ear plugs.
Stayed 1 night in Feb 2024
Response from Clem on Feb 6, 2024
Thank you for choosing to stay with us and for reviewing our property. We appreciate your feedback.

10/10 Excellent

Ellen

Traveled with partner
Liked: Cleanliness, staff & service
I reserved via email and I needed a handicap bathroom. I didn't see anything under handicap that qualified me as 'handicap'. I reserved and called BW and was told there was NO handicap rooms available. A short time later I received a call stating there was a room with a king bed and would that be agreeable. I jumped on it! I now could have a shower!! I was one happy traveler.
Stayed 1 night in Feb 2024
Response from Clem on Feb 6, 2024
Ellen, Thank you for sharing your experience with our property. We are glad you was able to receive and accessible room. We appreciate your business and feedback.

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Feb 2, 2024
Thank you for choosing to stay with us and for rating our property. We appreciate your business.

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Looked like a nice place from the pictures
Stayed 1 night in Jan 2024
Response from Clem on Jan 28, 2024
Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

HOLLY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel. We got in late so only had time to sleep and then left first thing in the morning. But the little time we were there was great. Clean rooms and bathrooms. Great customer service
Stayed 1 night in Jan 2024
Response from Clem on Jan 28, 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your stay with our hotel. We appreciate your business and feedback', thank you again.

8/10 Good

Cathy

Liked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Jan 28, 2024
Thank you for choosing to stay with us and for rate our property.

8/10 Good

David

Traveled with family
Disliked: Amenities
Stayed 4 nights in Jan 2024
Response from Clem on Jan 23, 2024
Thank you for taking the time to rate our property and for choosing to stay at our hotel.

8/10 Good

Robert

Liked: Staff & service, property conditions & facilities
Too much traffic noise. Couldn't get any internet service. But the room was very nice. And very clean.
Stayed 1 night in Jan 2024
Response from Clem on Jan 23, 2024
Thank you for choosing to stay with our property. We do apologize for the inconvenience of the busy highway. We value your feedback and appreciate your business., thank you again.

10/10 Excellent

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay. Friendly and helpful staff. Will definitely stay here again.
Stayed 1 night in Jan 2024
Response from Clem on Jan 10, 2024
Thank you for choosing to stay with us and for reviewing our property. We appreciate your business and feedback.

8/10 Good

Leroy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
The front desk check-in was exceptionally friendly and pleasant.
Stayed 1 night in Jan 2024
Response from Clem on Jan 10, 2024
Thank you for choosing to stay with us and for reviewing our property.

4/10 Poor

margo

Liked: Cleanliness, room comfort
Disliked: Staff & service
This hotel was being renovated which was not mentioned upon booking. The rating for this hotel is inaccurate! We did not want to be by the elevator but that's exactly where we were put. Customer service was poor...would not recommend this hotel.
Stayed 1 night in Jan 2024
Response from Clem on Jan 10, 2024
Thank you for choosing to stay with us. We do apologize for your room being close to the elevator. Thank you for sharing your experience with our property.

4/10 Poor

Steven

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Not great
First room reeked of mildew and no hot water, 2nd room was ok but stomping and yelling until 12am, pull out sofa mattress thinner than paper, very uncomfortable.
Stayed 1 night in Jan 2024
Response from Clem on Jan 8, 2024
We do apologize that you did not enjoy your stay and for the noisy neighbors. Thank you for sharing your experience.We appreciate your feedback and your business

6/10 Okay

Cynthia

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Clem on Jan 10, 2024
Thank you for choosing to stay with us and for rating our property.

2/10 Terrible

Glenn

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from Clem on Jan 8, 2024
Thank you for choosing to stay with us and for rating our property.

4/10 Poor

Verified traveler

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Would not recommend or stay again
Hotel is under construction so only half the hotel is open. Beds are very uncomfortable. We had a suite with a pullout sleeper bed. Bed was very uncomfortable and could feel the springs. Had no Sheets available in the room for the bed. Had to ask for some. Noise is very loud from the interstate. All you hear all night long is the trucks on the highway. Walls seem very thin. Could hear our neighbors conversation most of the time.
Stayed 2 nights in Dec 2023
Response from Clem on Jan 8, 2024
We do apologize that you did not enjoy your stay. We are sorry you found the beds uncomfortable and for the busy highway.Thank you for sharing your experience.We appreciate your feedback and your business

10/10 Excellent

Vivianne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent and clean.
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Chad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

4/10 Poor

Brianna

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Not very clean rooms, bed not comfortable, A/C made a noise the whole night. Vending machines didn’t work and heard the people above us half the night. Will not be staying at this location again. Front desk didn’t seem to care when told.
Stayed 1 night in Dec 2023
Response from Clem on Dec 29, 2023
Brianna, thank you for choosing to stay with us and for taking the time to review our property. We do apologize for neighbors and that you found the beds uncomfortable. Please at anytime during your stay you have any issues, especially with the cleanliness of your room call the front desk immediately. We are here 24/7 to fix any issues even noisy neighbors. Thank you again for sharing your experience with our property.

10/10 Excellent

MAIDELIS

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clen on Dec 29, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Rakesh

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

10/10 Excellent

Colleen

Liked: Cleanliness, property conditions & facilities, room comfort
Great place
Stayed 2 nights in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

6/10 Okay

Patricia

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from Clem on Dec 26, 2023
Thank you for choosing to stay with us and for rating our property.

6/10 Okay

Gary

Business traveler
Did not have opportunity to stay.
Did not stay as had a breakdown of my vehicle the day I was to stay and was not able to get to hotel.
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Please contact the hotel directly.

10/10 Excellent

Susan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for choosing to stay with us and for reviewing our property.

8/10 Good

Ryan

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing to not like. All employees were super friendly. Worth the stay.
Stayed 1 night in Dec 2023
Response from Clem on Dec 24, 2023
Thank you for taking the time to review our property and for choosing to stay with us.