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Alberto, thank you for your kind words! The team at Sonesta Philadelphia Rittenhouse Square is thrilled you enjoyed your stay. We're looking forward to welcoming you back soon!
10/10 Excellent
Lisa
Traveled with family
May 19, 2024
Liked: Amenities
Convenient to everything we needed. Walked from the Amtrak station to the hotel in 20 mins. Clean room, seemingly new bathroom, comfortable bed. No complaints. Only a small one—wish they gave us free bottled water as most hotels do now. But my husband and I would go back anytime.
Lisa
Stayed 2 nights in May 2024
Response from Customer Service on May 20, 2024
Lisa, thank you for sharing your wonderful experience at Sonesta Philadelphia Rittenhouse Square. The convenient location and your remarks about the clean room and comfortable bed are much appreciated. We're glad to hear you and your husband enjoyed your stay. We're looking forward to welcoming you back soon!
Several equipments in the fitness center were broken
Paul
Stayed 2 nights in May 2024
Response from Customer Service on May 19, 2024
Paul, thank you for sharing your feedback. The maintenance team will look into the equipment issue in the fitness center. Your comments are appreciated and will help us improve.
Krishen, thank you for your wonderful feedback. The team at Sonesta Philadelphia Rittenhouse Square is delighted to hear that you enjoyed your stay. We look forward to welcoming you back soon!
Nigel, thank you for sharing your positive experience at Sonesta Philadelphia Rittenhouse Square. Our team is delighted you enjoyed our central location. We're looking forward to welcoming you back in the future.
2/10 Terrible
Melissa, Chelsea
May 14, 2024
Melissa
Stayed 2 nights in Mar 2024
Response from Customer Service on May 16, 2024
Melissa, your feedback is important to us. We regret to hear that your experience did not meet your expectations. If you could provide more specific details, it would help us address any concerns. Thank you for sharing your rating.
6/10 Okay
Dr. Ulanda, BREINIGSVILLE
May 14, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
The parking was valet only. The parking attendant was brash and rude at times. There was chaos getting the car back and my car smelled like the attendant when I got it back. My seat cushion had been removed for their convenience and wasn’t returned, nice room but otherwise chaotic night.
Dr. Ulanda
Stayed 1 night in May 2024
Response from Customer Service on May 14, 2024
Dr. Ulanda, we appreciate your valuable feedback. We apologize if your interaction with our valet service did not meet your expectations and if you experienced inconveniences. We're also glad to hear you found our rooms pleasing. We will take these points into consideration to improve our services and ensure a more relaxing experience for future guests. We hope you'll provide us with the opportunity to serve you again.
Virginia, we're delighted to know that your stay at the Sonesta Philadelphia Rittenhouse Square was enjoyable. We appreciate your excellent rating on Expedia and look forward to seeing you again soon.
4/10 Poor
Susan
May 9, 2024
Disliked: Staff & service
Susan
Stayed 1 night in May 2024
Response from Customer Service on May 10, 2024
Susan, we noticed that your stay did not meet your expectations as reflected in your rating. We're here to help and would appreciate an opportunity to understand the areas where you feel we could improve. We invite you to share more about your experience, as we're dedicated to enhancing the quality of service for our guests. Your feedback is invaluable.
Brian, it's fantastic to hear your appreciation for Sonesta Philadelphia Rittenhouse Square's convenient location and our wonderful team members. We're grateful for your positive feedback and hope to see you again soon on your next visit to Philadelphia.
Andrew, thank you for choosing to stay at the Sonesta Philadelphia Rittenhouse Square. It is delightful to know you had a positive experience with us. We eagerly look forward to your next visit.
6/10 Okay
Jose
Business traveler
May 8, 2024
Disliked: Amenities
Excelent location! The facilities are ok, could be modernized. Bed and pillows are awful and the wifi is not great.
Jose
Stayed 2 nights in May 2024
Response from Customer Service on May 9, 2024
Jose, it's good to hear that you appreciated the location. We understand your sentiment about the on-site amenities needing a bit of sprucing up and are constantly looking to improve our facilities. We're sorry that you found the sleeping arrangements and Internet service less than satisfactory. Your experience is valuable to us, and your suggestions have been noted. We hope you'll consider us again, trusting that we can provide a more seamless stay.
Joanne, it's delightful to hear that you had a pleasant experience during your check-in process at the Sonesta Philadelphia Rittenhouse Square. Knowing that our team members, especially Star, made your stay welcoming and smooth is why we do what we do. We appreciate your kind words and look forward to hosting you again in the future.
Ryan, we're thrilled you had a pleasant stay at Sonesta Philadelphia Rittenhouse Square! It's rewarding to find out our guests recognize the effort we put into maintaining a pleasing environment. We're eagerly awaiting your next visit!
8/10 Good
Alonda
Business traveler, Traveled with partner, Traveled with family
The onsite staff were very accommodating and the hotels proximity my points of interest was great.
Alonda
Stayed 1 night in May 2024
Response from Customer Service on May 6, 2024
Alonda, it's great to hear that Sonesta Philadelphia Rittenhouse Square's location suited your needs quite well. Your kind words about how accommodating our team members were is also much appreciated. We hope to have the pleasure of welcoming you back in the future.
6/10 Okay
Jai
Traveled with family
May 4, 2024
Disliked: Cleanliness
Bellman was helpful. All of staff, beds, cleanliness, etc meh
Jai
Stayed 4 nights in Apr 2024
Response from Customer Service on May 6, 2024
Jai, thank you for recognizing the service provided by our bellman. It's disappointing to hear the rest of your stay didn't quite live up to expectations. We strive to deliver a superb experience for all, and your feedback is valuable. Rest assured, we will address your points to improve overall guest satisfaction. We hope to have another opportunity to impress you in the future.
Adrianna, thank you for choosing to stay at Sonesta Philadelphia Rittenhouse Square. We are thrilled to know you enjoyed your experience. Your rating speaks volumes and our team couldn't be happier! We're looking forward to welcoming you back in the near future. Safe travels!
2/10 Terrible
Corie
Apr 29, 2024
Corie
Stayed 2 nights in Apr 2024
Response from Customer Service on May 19, 2024
Corie, thank you for your feedback. Your experience is important to us. We regret that your stay did not meet your expectations. If you wish to provide more details, we would like to understand how we can improve for future visits.
Very convenient place to stay at in the city. Staff were friendly and the property was very clean. Highly recommend!
Dannette
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 27, 2024
Dannette, we're thrilled to see you found Sonesta Philadelphia Rittenhouse Square to be a convenient location for your city stay. It's wonderful to hear about your positive interactions with our team members and we're glad you found the cleanliness of our property to your liking. We appreciate your high recommendation and look forward to welcoming you back in the future.
Luz, it's fantastic to hear you found comfort during your stay at Sonesta Philadelphia Rittenhouse Square. We endeavor to create a relaxing environment for our guests and we're pleased we met that mark with you. We hope to welcome you back in the near future.
10/10 Excellent
Jan
Apr 26, 2024
Liked: Property conditions & facilities
Jan
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 28, 2024
Thank you for the fantastic rating, Jan!It's outstanding you had such a wonderful experience at Sonesta Philadelphia Rittenhouse Square. We care about the satisfaction of our guests. We can't wait to see you again soon!
4/10 Poor
Bensen, Ashburn
Apr 25, 2024
Liked: Staff & service
Disliked: Property conditions & facilities
The room smelled like smoke. Heat was not consistent. Felt hot then cold all night
Bensen
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 26, 2024
Bensen, it's regrettable to hear of your less than satisfactory experience. It's unfortunate that you encountered issues with the room's odor and temperature control. Your comfort is our number one priority, and we assure you that your concerns will be addressed. We hope to have the opportunity to host you again in the future to provide a better experience.
Laila, thank you for taking the time to share your experience with us. We are delighted to know you've enjoyed your stay at Sonesta Philadelphia Rittenhouse Square, we strive to provide exceptional experiences for our guests. We are looking forward to welcoming you back for another memorable stay.
10/10 Excellent
Kamlesh
Apr 22, 2024
Kamlesh
Stayed 2 nights in Apr 2024
Response from Customer Service on May 12, 2024
Kamlesh, it's wonderful to hear that you had a great experience at Sonesta Philadelphia Rittenhouse Square. We're delighted that you took the time to rate us. We hope to serve you again on your next visit!
Ken, it's wonderful to hear that Sonesta Philadelphia Rittenhouse Square provided an excellent stay experience for your business-related visit to the city center. We're delighted that you enjoyed the convenience of the location. We hope to have you with us again.
Christine, thank you for your review! We're thrilled to hear you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back on your next visit to the city.
8/10 Good
Sofía
Traveled with partner
Apr 15, 2024
Liked: Staff & service, amenities
Our room didn’t feel as modern as the rest of the hotel.
Sofía
Stayed 3 nights in Apr 2024
Response from Customer Service on Apr 15, 2024
Sofía, thank you for sharing your experience at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed the hotel overall, but regret to hear your room didn't meet your expectation regarding our contemporary ambiance. We constantly strive to keep our accommodations feeling fresh and updated, and we'll be sure to consider your feedback. We hope to see you again soon, providing a room that fully embodies our modern aesthetic.
Nichol, thank you for sharing your thoughts. It's great to know that your overall experience at Sonesta Philadelphia Rittenhouse Square was positive. We understand the importance of having diverse dining options, especially for families. We're constantly working on enriching our offerings and appreciate your feedback. We hope to have you back soon.
Great hotel , would stay here again for any visit to Philadelphia.
Brandon
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 13, 2024
Brandon, thank you for choosing the Sonesta Philadelphia Rittenhouse Square for your stay. We're thrilled to hear you had such an enjoyable experience and that you would consider us for future visits to Philadelphia. Until then, we wish you safe and memorable travels.
10/10 Excellent
Andrew
Business traveler
Apr 12, 2024
Liked: Amenities
Great location and friendly staff.
Andrew
Stayed 3 nights in Feb 2024
Response from Customer Service on Apr 13, 2024
Andrew, it's lovely to know you found Sonesta Philadelphia Rittenhouse Square's location to be ideal. We're especially delighted to hear our team members added to the positivity of your stay. We hope to welcome you back in the future.
4/10 Poor
Christina
Business traveler
Apr 11, 2024
Disliked: Staff & service, amenities
Service was bad . Front desk people are rude. Didn’t get house keeping as they said they would. And got charge these amenities fee without a heads up and when to find out they don’t even have the pool open.
Christina
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 12, 2024
Christina, we appreciate the time you took to write this review. We understand your frustration about perceived service shortfalls, particularly regarding the front desk courtesy and a lapse in our housekeeping routine. It's important to us that our guests are well-informed about all fees, and regret any misunderstanding regarding our amenity fee and pool availability. We value your feedback as a pointer to areas where improvements may be needed.
10/10 Excellent
Anand
Apr 10, 2024
Anand
Stayed 2 nights in Apr 2024
Response from Customer Service on May 1, 2024
Anand, your excellent rating of Sonesta Philadelphia Rittenhouse Square brings us tremendous joy. We are delighted you had a pleasant stay and we sincerely hope to have the opportunity to welcome you back in the future. Thank you for choosing us.
8/10 Good
Melanie
Apr 10, 2024
Melanie
Stayed 1 night in Apr 2024
Response from Customer Service on Apr 30, 2024
Melanie, thank you for your rating on Expedia. It's pleasing to know you enjoyed your time at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back for an even more remarkable experience in the future!
Joshua, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving such a fantastic score! It sounds like you had a great stay. We look forward to welcoming you back in the near future.
Walking distance around many sites around the city.
Joanna
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 8, 2024
Joanna, it's wonderful to hear you appreciated Sonesta Philadelphia Rittenhouse Square's prime location close to various city attractions. Our central position makes sightseeing much easier and efficient for our guests. We hope your next visit will be just as enjoyable.
Ronald, it's delightful to know you appreciated the cleanliness during your stay at Sonesta Philadelphia Rittenhouse Square. We consider it a key priority to ensure our guests enjoy a pristine environment. We look forward to your next visit.
Very nice hotel in a convenient location. Great staff too!
Nicole
Stayed 2 nights in Apr 2024
Response from Customer Service on Apr 4, 2024
Nicole, we're so glad you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. It's wonderful to hear you found our location convenient and our team members welcoming. We look forward to your return when you're next in Philadelphia.
4/10 Poor
Dominique
Traveled with family
Apr 2, 2024
Liked: Staff & service
Disliked: Cleanliness
I didn’t like how everything was charged separately. The fees combined added a significant amount to the cost of the room. Also there was a roach in my first room so I had to switch to a different one. It appeared as though this wasn’t an isolated incident.
Dominique
Stayed 1 night in Mar 2024
Response from Customer Service on Apr 3, 2024
Dominique, we take your concerns very seriously and truly regret the inconveniences you faced during your stay. While it's standard in the industry for certain services to incur additional charges, we understand how this might add up unexpectedly. With regard to your encounter with an unwelcome insect, please rest assured it's not a regular occurrence. Our team immediately takes action in such instances to ensure a comfortable environment for our guests. We appreciate your feedback and will use it as an opportunity for improvement.
The girls next door were partying non stop from 12 to 5am, can’t even fall asleep
Sun
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 31, 2024
Sun, we sincerely regret to hear about the noise issues that disturbed your sleep. Our team is committed to providing a peaceful environment and we're disappointed that we didn't meet this expectation during your stay. Your feedback has been noted and will be used to better our guest services. We sincerely hope you'll consider giving us another opportunity to provide a better experience.
Kim, thank you for sharing your experience at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know our location worked excellently for your needs. See you again when you're back in the city!
Andrea, thank you for your positive feedback regarding your stay at the Sonesta Philadelphia Rittenhouse Square. It delights us to hear that you enjoyed your experience. We eagerly anticipate your return visit.
I had a great time! The room was clean, all the workers were very polite and helpful. The front. Desk worker even went as far as taking my pictures (which came out phenomenal btw). I’m from Philly and I did a staycation and I will definitely be back.
Stephanie
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Stephanie, it's delightful to hear that you enjoyed your staycation at Sonesta Philadelphia Rittenhouse Square! We are thrilled to know the cleanliness of our rooms and the courteous service provided by our front desk team exceeded your expectations. It was wonderful helping create those phenomenal pictures for you as well. We eagerly anticipate your next visit!
Very nice hotel in the center of everything. Rey easy to walk to wonderful restaurants and events. Walking distance to the Mutter Museum, museums etc. the staff was very friendly and gave great recommendations. Will definitely revisit.
Alexander
Stayed 2 nights in Mar 2024
Response from Customer Service on Mar 25, 2024
Alexander, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square. It's wonderful that our prime location allowed you to easily access nearby dining and cultural attractions. We're also delighted to hear our friendly team members offered great recommendations. Thank you for your kind words, and we're looking forward to welcoming you back for another visit in the future.
6/10 Okay
Vincent
Mar 24, 2024
Vincent
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 26, 2024
Vincent, it appears your stay left something to be desired as you left a mid-range rate. We would appreciate any further feedback you could provide about your experience. Your future insights will be valuable in our ongoing efforts to improve our guest experience.
First time coming to Philly and having to deal with a rude employee who obviously doesn’t like his job or like the fact that I had a late night flight and when I came to check in he had to wake up. I got stuck on an elevator that didn’t work I had to have my wife call to get in contact with someone to have them let me out. Horrible experience I’ll never come here again. I booked this place for 4 days I’m already looking for another place to stay and this is my first night here. Can’t forget how they tell you parking is available but forget to leave out that it’s $50 to park every night this is seriously ridiculous
Edmond
Response from Customer Service on Mar 22, 2024
Edmond, your experience is not up to the standard that we strive for. We regret hearing about the challenges at the time of your check-in and the unfortunate elevator incident. That being said, we’re continually working to improve our guest services. Your concerns with the level of service you received, the elevator, and the lack of clarity regarding the parking charges will be shared with the team to understand and rectify these situations. Our aim is to provide a more exceptional experience on your future visit.
8/10 Good
Yildiz
Mar 17, 2024
Liked: Cleanliness
Yildiz
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 19, 2024
Yildiz, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving a rating. We hope you enjoyed your stay and look forward to welcoming you again soon.
Paul, thank you for sharing your feedback on your stay at Sonesta Philadelphia Rittenhouse Square. While our exercise facility might not meet everyone's expectations, we do strive to provide well-maintained and efficient amenities for our guests' use. Your comments will be considered as we continuously work to enhance our guests' experience. We hope to welcome you back soon.
Staff at check in where super friendly and helpful !
Grace
Stayed 1 night in Mar 2024
Response from Customer Service on Mar 16, 2024
Grace, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square! It's heartening to know our team members provided a warm and helpful service during your check-in. We can't wait to welcome you back in the future for yet another fantastic stay.
Thank you for the 5 out of 5 rating, Jeffrey!We're thrilled to see how much you enjoyed staying at Sonesta Philadelphia Rittenhouse Square. We look forward to hosting you again in the near future! Thank you again for sharing.
Thank you for the 4-star rating, Karen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Philadelphia Rittenhouse Square. Thank you again for sharing!