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Reviews of Parkway Inn

2 out of 5
Parkway Inn
675 Baltimore Pike, Springfield, PA

Reviews

4.8
Rating 10 - Excellent. 84 out of 984 reviews" "
Rating 8 - Good. 126 out of 984 reviews" "
Rating 6 - Okay. 185 out of 984 reviews" "
Rating 4 - Poor. 214 out of 984 reviews" "
Rating 2 - Terrible. 375 out of 984 reviews" "

5.0/10

Cleanliness

5.4/10

Staff & service

3.8/10

Amenities

4.4/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

10/10 Excellent

Loretta, media

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kind people
Stayed 1 night in May 2024

4/10 Poor

Ruth Ann

Disliked: Cleanliness, amenities
I was not at all satisfied with my stay. First the room had roaches, second, no hot water. Transferred to another room, this one had roaches as well, the sink was clogged wven though I had warm water, not hot. I fee feel as though the entire complex needs a make over. And you advertize TV service, I don't consider one channel as cable TV's.
Stayed 2 nights in May 2024

2/10 Terrible

ANTHONY

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

2/10 Terrible

Cristian

Traveled with partner, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was extremely dirty, very clear it was never cleaned prior to my arrival. Bathroom door was broken. Lock on room door was broken. Bed sheets were dirty from previous guests. Requested new room due to lock being broken and owner refused. Requested new sheets and towels, he took over 2 hours to bring me one singular towel that was not washed and simply thrown in the dryer for a few minutes. We checked in at 6pm and left by 8pm that same night. Never again will I book here again.
Stayed 1 night in May 2024

2/10 Terrible

Kritika

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Michele

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the single worst hotel I have ever stayed at in my life. Highlights were: no hot water in my room, cigarette holes in the sheets, stains on everything, needle caps outside on the ground, and a RAT THAT ATE MY PIZZA and left a huge mess in the middle of the night! Listen, if you’re homeless and this is all you can afford, god bless you and I hope things get better. Everyone else, spend a couple bucks more and stay literally anywhere else, because this place was absolutely disgusting and horrible. Negative ten stars.
Stayed 3 nights in May 2024

2/10 Terrible

Christopher

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty and smelled like urine
Stayed 1 night in May 2024

6/10 Okay

lulu, connellsville

Traveled with family
Disliked: Amenities, property conditions & facilities
Property was damaged no coffee pot or microwave would have been nice if there would have been coffee in the morning
Stayed 2 nights in Apr 2024

10/10 Excellent

Loretta, media

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What made me highly rate this place was the one front desk gentlemen who went out of his way to help me and the prices
Stayed 1 night in May 2024

2/10 Terrible

Erica

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Rude clerk, dirty and rooms smell like strong urine, no microwave, A/C barely works.
Stayed 1 night in Apr 2024

2/10 Terrible

tosha

Traveled with group
Disliked: Cleanliness, amenities
Very dirty and old tvs don't work and the walls and doors are all broken with holes there's rodents and smells awful its the worse motel in the world
Stayed 1 night in Apr 2024

2/10 Terrible

Kristian Denise, Philadelphia

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There are a lot of rats inside the rooms and the towels have stains and hairs.
Stayed 2 nights in Apr 2024

4/10 Poor

John

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Cable out, WiFi spotty. Repair of property run down. Although quiet amid a busy street with good location.
Stayed 1 night in Apr 2024

2/10 Terrible

Dan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place was a dump. TV didn’t work. Latch on the door was broken.
Stayed 1 night in Mar 2024

2/10 Terrible

James

Traveled with partner
Disliked: Cleanliness, property conditions & facilities
Bathroom had mold no tv in the room only 1 towel no rag bugs all inside the room and not to mention cords all around in the room ceiling falling or look like it’s about to worst experience ever
Stayed 1 night in Apr 2024

2/10 Terrible

Bradley

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is nothing like the ad and photos shown. Room was disgusting. As soon as I walked in, I found the toilet seat on the floor, holes in the wall, terrible smells, and staff was unbelievably rude. Drunk and people on drugs roaming the property. I obviously didn’t stay there and booked another hotel far from this place. Shame on me for not reading the other reviews. Stay away!
Stayed 2 nights in Apr 2024

10/10 Excellent

You

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Apr 2024

2/10 Terrible

Jon

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing worked. Had to keep getting a new key or my key reset. Terrible staff at the front desk at night. The tv didn’t work the bathroom was molded but it was clean.
Stayed 2 nights in Apr 2024

6/10 Okay

Philip

Liked: Cleanliness
Nice clean room
Stayed 3 nights in Mar 2024

2/10 Terrible

Jenny

Disliked: Staff & service, property conditions & facilities
The heater did not work.
Stayed 1 night in Apr 2024

8/10 Good

Philip

Great
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 25, 2024
Dear Philip,Thank you for choosing to stay at Parkway Inn, Springfield. We're thrilled to hear that you had a great experience during your visit. Your positive feedback is greatly appreciated and motivates us to continue delivering exceptional service. If there's anything else we can do to enhance your future stays, please don't hesitate to let us know.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Natasha

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was disgusting it looked nothing like the photos on the website and there is no complimentary breakfast, but thats fine because you wouldnt want to eat there. I switched rooms thhree times there was roaches and bugs everywhere. The sheets had burns on them and definitely were not cleaned. One room someone had defecated on the floor and it was left there. The smell was awful, staff at the offoce acted like he was doing me a favor he was very rude and unprofessional. There was no hot water in two of the rooms holes in the walls the place needs ti be shut down.
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 23, 2024
Dear Natasha,Thank you for choosing to stay at Parkway Inn, Springfield. We sincerely apologize for the inconveniences you encountered during your visit. Rest assured, we are taking immediate action to address the issues you've raised to ensure a better experience for all our guests. Your feedback is invaluable to us, and we hope to have the opportunity to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

4/10 Poor

Francesco

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The first room the toilet ketp flushing every 30sec or so on it own and both room looks like third world accommodations. Now I understand for what I paid I should expect that but I’m sorry that is not the way to run a business
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Francesco,Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you encountered during your stay. We are actively addressing the issues mentioned to ensure a more comfortable experience for all our guests. Your feedback helps us improve, and we hope to have the opportunity to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Andrew

Disliked: Cleanliness, property conditions & facilities
Stinks, roaches, people asking for money. Weird noises. Air didn’t work. Never again
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Andrew,Thank you for choosing to stay at Parkway Inn, Springfield. We're sorry to hear about your experience and want to assure you that your feedback is invaluable to us. Please know that we're taking immediate action to address these concerns to ensure a more comfortable stay for all our guests. Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Metin

Disliked: Cleanliness, staff & service, property conditions & facilities
very bad
Stayed 2 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Metin,Thank you for choosing to stay at Parkway Inn, Springfield. We sincerely apologize for falling short of your expectations. We value your feedback and are committed to improving our services. Your satisfaction is our priority, and we hope to have the opportunity to provide you with a better experience in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Theo

Disliked: Cleanliness, staff & service, property conditions & facilities
By far the worst hotel I have ever seen. Dirty, run down, unsanitary, roaches. In terrible condition. AVOID.
Stayed 3 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Theo,Thank you for choosing to stay at Parkway Inn, Springfield. We appreciate your feedback, as it helps us improve. We're deeply sorry for your experience and are actively addressing the issues you've raised. Cleanliness and guest satisfaction are our top priorities. We hope you'll give us another chance to exceed your expectations.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Fawad

Stayed 1 night in Apr 2024

4/10 Poor

Mary

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The location is okay for us when we drive there, but the whole room is not clean enough, also I noticed the mice in the room eating the snacks when I woke up.
Stayed 2 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Mary,Thank you for choosing to stay at Parkway Inn, Springfield. We sincerely apologize for the inconvenience you experienced during your visit. We have addressed the issues to ensure a more comfortable stay for our guests. Your feedback helps us improve. Please consider giving us another chance to exceed your expectations.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Aaron

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, smelled, holes and cracks. Felt very uncomfotable. Dont stay here.
Stayed 2 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 14, 2024
Dear Aaron,We sincerely apologize for the experience you encountered during your stay. Your feedback is invaluable, and we assure you that we are taking immediate steps to address the issues you mentioned. Our aim is to ensure a comfortable and pleasant stay for all our guests. We hope you'll consider giving us another chance to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Laura

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 14, 2024
Dear Laura,Thank you for your feedback. We're sorry to hear that your stay with us didn't meet your expectations. We strive to provide exceptional experiences for all our guests, and we appreciate your input. We'll take your comments into account as we continue to improve our services. Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Jacqueline, Queens Village

Business traveler, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you pay for. I do not recommend this place at all. Stay away from here, I am reaching out to Expedia directly because this hotel should not be listed on the Expedia website. It is Dirty, unprofessional staff, Room selected as (Non-smoke) they gave a room with terrible cigar smell, dirty carpets, toilet did not flush. The hotel also advertise CONTINENTAL BREAKFAST!!! :) that is not true. When I asked for coffee, they told me they stopped serving it after COVID. If you want to experience what is to be in a horror motel movie they go there!
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 18, 2024
Dear Jacqueline,We sincerely apologize for your disappointing experience at our hotel. Your feedback is invaluable, and we're taking immediate action to address the issues you've highlighted. Cleanliness and guest satisfaction are our top priorities, and we're committed to ensuring every guest enjoys a pleasant stay. We would love the opportunity to make it up to you on your next visit. Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Roger

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Room tore up, no sink in bathroom or light, no heat, no light, holes in wall, exposed wires, outlets didn’t work,
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 14, 2024
Dear Roger,We sincerely apologize for the inconveniences you experienced during your recent stay. We deeply regret that your room fell short of our usual standards. Rest assured, immediate action is being taken to rectify these issues to ensure a more comfortable experience for our guests. Your feedback is invaluable, and we appreciate the opportunity to improve. Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Clinton

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 14, 2024
Dear Clinton,We're truly sorry to hear about your disappointing experience. Your feedback is invaluable to us, and we're committed to addressing any concerns to improve our service. We'd love the opportunity to make things right for you. Please consider giving us another chance to provide you with a more pleasant experience in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Dymier

Disliked: Cleanliness, staff & service, property conditions & facilities
i had room 114. That room had roaches crawling on the walls in the bathroom & bedroom area. AC was broke. the guy at the front desk said it wasn’t he then came in then turned it on some kind of way it looked broke asf. next thing i know the AC started screeching LOUD like a car that need breaks. i left the same night had to go !
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 11, 2024
Dear Dymier,We sincerely apologize for the inconveniences you experienced during your recent stay. We assure you that we take such matters seriously and are addressing them promptly. Your feedback helps us improve our services. Please consider giving us another chance to provide you with a more pleasant experience in the future.Best Regards,The Parkway Inn, Springfield Team

6/10 Okay

Christian

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I needed a room for 12 hours, and I booked this one for $45. I saw the terrible reviews and I was worried. I did all I could to not "look around". The bed sheets were clean. Would not recommend for anything other than a quick stop.
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 10, 2024
Dear Christian,Thank you for choosing Parkway Inn for your accommodation needs. We're delighted to hear that you found our room suitable for your brief stay. Our team strives to maintain cleanliness and comfort for all our guests, regardless of the duration of their visit. We appreciate your feedback and hope to welcome you again under better circumstances.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Laura

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a waste of time. We stayed from Thursday (4/4) through Tuesday (4/9). On the first night we were there, a RAT got into our dinner while we were out doing stuff. Holes in the bathroom door. Roaches on the floor. There was no Wifi as promised. They also changed keys on us Monday Afternoon, leaving us locked out until we got a new key (like who does that?!) DO NOT GO TO THIS PLACE.
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 10, 2024
Dear Laura,We sincerely apologize for the inconveniences you experienced during your recent stay at Parkway Inn, Springfield. Please know that your feedback is invaluable to us, and we are taking immediate action to address the issues you mentioned. Rest assured, steps are being taken to ensure a more enjoyable experience for all our guests. We hope you will consider giving us another chance in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Destiny

Disliked: Cleanliness, property conditions & facilities
There are no curtains on the window only towels to keep people from looking in. There were roaches crawling and some dead all around the room. There was a dead roach on my pillow just waiting to say hello upon arrival. There was cigarette holes in the bedding, there was no heat or air in the room to adjust the temperature. The toilet seat was broken, there was blood spattered randomly in the bathroom. The paint is chipping the volume did not work on certain TV channels, the fridge was dirty and there was no coffee, no water no ice machine no vending machine no breakfast nothing. The walls look like children did art projects on them
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 10, 2024
Dear Destiny,We sincerely apologize for the inconveniences you experienced during your stay. We take your feedback seriously and are actively addressing the issues you mentioned to ensure a more pleasant experience for all our guests. Your insights are invaluable in helping us improve. We hope you'll give us another chance to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

6/10 Okay

Virginia

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Pictures online didn’t show true shape of rooms
Stayed 4 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 9, 2024
Dear Virginia,Thank you for sharing your feedback. We apologize for any inconvenience caused. We continuously strive to improve our online representation. We hope you found other aspects of your stay enjoyable and we'd love to welcome you back for a better experience.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Kristen

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a terrible facility and is inhumane. Arrived right when my flight got in and was provided a room. As i was about to head to the room the staff member then provided a space heater because the heater was not working. Then got in the room and one of the beds was broken and tilting, the bathroom light didnt work the room was discusting and filthy. When i went back to the office to ask for another room, the employee said there were no rooms to offer me which made no sense because there were only 4 cars in the parking lot. I then went back to the room and my key card no longer worked. I got another key that worked but then left to get food for my son and I, and when we came back neither keycard worked again. Both my son and I felt very unsafe and dirty. We felt so unsafe that we had to go check in to a different hotel and was not offered a refund or another room and that is so customer service. My stay was paid for and because of our safety and hygiene I had to put money on another hotel without any compensation for this hotel. This hotel is not up to code and needs to be shut down. I DO NOT RECOMMEND THIS FACILITY. The pictures are very misleading and look nothing like the actual site.
Stayed 2 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 9, 2024
Dear Kristen,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Your feedback is invaluable, and we are committed to addressing these issues immediately. Please accept our deepest apologies, and we hope to have the opportunity to regain your trust in the future.Best Regards,The Parkway Inn, Springfield Team

4/10 Poor

Kory

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 10, 2024
Dear Kory,Thank you for taking the time to share your feedback. We appreciate your valuable input and are committed to enhancing our guests' experiences. We apologize for any shortcomings you may have experienced during your stay and assure you that we will address them promptly. Your satisfaction is our top priority, and we hope to welcome you back for a more enjoyable stay.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Antonio

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 9, 2024
Dear Antonio,Thank you for taking the time to share your feedback. We're sorry to hear that your experience didn't meet your expectations. We value your input and will use it to improve our services. Please feel free to reach out to us directly with any further concerns. Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Mark

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a hole in the wall and there was no TV bed covers was dirty.
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Mark,We sincerely apologize for the inconvenience you experienced during your recent stay with us. Please rest assured that we take your feedback seriously and have addressed the issues you mentioned with our team. We strive to provide all our guests with a comfortable and enjoyable stay, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Best Regards,The Parkway Inn, Springfield Team

10/10 Excellent

Lashay

Liked: Cleanliness, staff & service
Good
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Lashay,Thank you for sharing your positive experience at the Parkway Inn, Springfield! We're delighted to hear that you enjoyed your stay with us. Providing excellent service and comfortable accommodations is our top priority, and we're thrilled to know we met your expectations. We look forward to welcoming you back for another wonderful stay.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Rodolfo

Business traveler, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
No TV, bathroom door wont close-broken. Room entrance broke, you can open room by pushing it. Wall patch with tape, durty and smelly. I just walket away snd got me another hotel
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Rodolfo,We are sincerely sorry to hear about your disappointing experience at our inn. Please accept our apologies for the inconveniences you encountered during your stay. Your feedback is valuable to us, and we will address the issues you mentioned promptly. We hope you will consider giving us another chance to provide you with a better experience in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Joseph

Stayed 2 nights in Apr 2024

2/10 Terrible

Jamie

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite possibly the worst hotel I've ever stayed in
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Jamie,We sincerely apologize for any inconvenience you experienced during your stay. Our team strives to provide exceptional service, and we regret that we fell short of your expectations. We value your feedback and will use it to improve our services. Please consider giving us another chance to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

4/10 Poor

Ken

Disliked: Cleanliness, amenities, property conditions & facilities
Really old, dirty and not maintained. It was simple things, the lamp was missing a shade; the toilet paper holder missing the insert to put the roll on. Mold/mildew all over bathroom. Holes in walls.
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Ken,Thank you for taking the time to share your feedback. We apologize for falling short of your expectations during your recent stay. Rest assured, we're addressing the issues you've highlighted to ensure a more enjoyable experience for our guests. Your input is invaluable to us as we strive to improve. We hope to welcome you back for a better experience.Best Regards,The Parkway Inn, Springfield Team

10/10 Excellent

Lashay

Liked: Staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 12, 2024
Dear Lashay,Thank you for your outstanding review! We're thrilled to learn that your stay at Parkway Inn, Springfield, was enjoyable. Providing a memorable experience for our guests is our top priority, and we're delighted to have met your expectations. We hope to welcome you back soon for another exceptional stay.Best Regards,The Parkway Inn, Springfield Team

4/10 Poor

Briany

Disliked: Cleanliness, amenities
Stains all over the carpet, sink and shower leaked, roaches, and possible rats that ripped through my food bag. Never again
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 8, 2024
Dear Briany,We're truly sorry to hear about your experience. Please accept our sincere apologies for the inconveniences you encountered during your stay. Rest assured, we take your feedback seriously and are working diligently to address the issues mentioned. We strive to provide a comfortable and pleasant stay for all our guests, and we hope you'll give us another chance to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team

2/10 Terrible

Richard, Mansfield

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Had several police and paramedics come in after I'd been placed in second room. First room featured a man in only his underwear in my room, which the front desk said was accidental due to "forgetting he was there". Friend along for trip had no furniture in his room and we were told "furniture is optional".
Stayed 1 night in Apr 2024
Response from The Parkway Inn, Springfield Team on Apr 10, 2024
Dear Richard,Thank you for bringing this to our attention. We sincerely apologize for the inconvenience you experienced during your stay. Rest assured, we are taking immediate steps to address the issues you encountered to ensure they do not happen again. We value your feedback and hope to have the opportunity to exceed your expectations in the future.Best Regards,The Parkway Inn, Springfield Team