Susan, we noticed that your stay did not meet your expectations as reflected in your rating. We're here to help and would appreciate an opportunity to understand the areas where you feel we could improve. We invite you to share more about your experience, as we're dedicated to enhancing the quality of service for our guests. Your feedback is invaluable.

Brian, it's fantastic to hear your appreciation for Sonesta Philadelphia Rittenhouse Square's convenient location and our wonderful team members. We're grateful for your positive feedback and hope to see you again soon on your next visit to Philadelphia.

Andrew, thank you for choosing to stay at the Sonesta Philadelphia Rittenhouse Square. It is delightful to know you had a positive experience with us. We eagerly look forward to your next visit.

Jose, it's good to hear that you appreciated the location. We understand your sentiment about the on-site amenities needing a bit of sprucing up and are constantly looking to improve our facilities. We're sorry that you found the sleeping arrangements and Internet service less than satisfactory. Your experience is valuable to us, and your suggestions have been noted. We hope you'll consider us again, trusting that we can provide a more seamless stay.

Joanne, it's delightful to hear that you had a pleasant experience during your check-in process at the Sonesta Philadelphia Rittenhouse Square. Knowing that our team members, especially Star, made your stay welcoming and smooth is why we do what we do. We appreciate your kind words and look forward to hosting you again in the future.

Ryan, we're thrilled you had a pleasant stay at Sonesta Philadelphia Rittenhouse Square! It's rewarding to find out our guests recognize the effort we put into maintaining a pleasing environment. We're eagerly awaiting your next visit!

Alonda, it's great to hear that Sonesta Philadelphia Rittenhouse Square's location suited your needs quite well. Your kind words about how accommodating our team members were is also much appreciated. We hope to have the pleasure of welcoming you back in the future.

Jai, thank you for recognizing the service provided by our bellman. It's disappointing to hear the rest of your stay didn't quite live up to expectations. We strive to deliver a superb experience for all, and your feedback is valuable. Rest assured, we will address your points to improve overall guest satisfaction. We hope to have another opportunity to impress you in the future.

Adrianna, thank you for choosing to stay at Sonesta Philadelphia Rittenhouse Square. We are thrilled to know you enjoyed your experience. Your rating speaks volumes and our team couldn't be happier! We're looking forward to welcoming you back in the near future. Safe travels!

Dannette, we're thrilled to see you found Sonesta Philadelphia Rittenhouse Square to be a convenient location for your city stay. It's wonderful to hear about your positive interactions with our team members and we're glad you found the cleanliness of our property to your liking. We appreciate your high recommendation and look forward to welcoming you back in the future.

Luz, it's fantastic to hear you found comfort during your stay at Sonesta Philadelphia Rittenhouse Square. We endeavor to create a relaxing environment for our guests and we're pleased we met that mark with you. We hope to welcome you back in the near future.

Thank you for the fantastic rating, Jan!It's outstanding you had such a wonderful experience at Sonesta Philadelphia Rittenhouse Square. We care about the satisfaction of our guests. We can't wait to see you again soon!

Bensen, it's regrettable to hear of your less than satisfactory experience. It's unfortunate that you encountered issues with the room's odor and temperature control. Your comfort is our number one priority, and we assure you that your concerns will be addressed. We hope to have the opportunity to host you again in the future to provide a better experience.

Laila, thank you for taking the time to share your experience with us. We are delighted to know you've enjoyed your stay at Sonesta Philadelphia Rittenhouse Square, we strive to provide exceptional experiences for our guests. We are looking forward to welcoming you back for another memorable stay.

Ken, it's wonderful to hear that Sonesta Philadelphia Rittenhouse Square provided an excellent stay experience for your business-related visit to the city center. We're delighted that you enjoyed the convenience of the location. We hope to have you with us again.

Christine, thank you for your review! We're thrilled to hear you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back on your next visit to the city.

Sofía, thank you for sharing your experience at Sonesta Philadelphia Rittenhouse Square. We're glad that you enjoyed the hotel overall, but regret to hear your room didn't meet your expectation regarding our contemporary ambiance. We constantly strive to keep our accommodations feeling fresh and updated, and we'll be sure to consider your feedback. We hope to see you again soon, providing a room that fully embodies our modern aesthetic.

Nichol, thank you for sharing your thoughts. It's great to know that your overall experience at Sonesta Philadelphia Rittenhouse Square was positive. We understand the importance of having diverse dining options, especially for families. We're constantly working on enriching our offerings and appreciate your feedback. We hope to have you back soon.

Brandon, thank you for choosing the Sonesta Philadelphia Rittenhouse Square for your stay. We're thrilled to hear you had such an enjoyable experience and that you would consider us for future visits to Philadelphia. Until then, we wish you safe and memorable travels.

Andrew, it's lovely to know you found Sonesta Philadelphia Rittenhouse Square's location to be ideal. We're especially delighted to hear our team members added to the positivity of your stay. We hope to welcome you back in the future.

Christina, we appreciate the time you took to write this review. We understand your frustration about perceived service shortfalls, particularly regarding the front desk courtesy and a lapse in our housekeeping routine. It's important to us that our guests are well-informed about all fees, and regret any misunderstanding regarding our amenity fee and pool availability. We value your feedback as a pointer to areas where improvements may be needed.

Anand, your excellent rating of Sonesta Philadelphia Rittenhouse Square brings us tremendous joy. We are delighted you had a pleasant stay and we sincerely hope to have the opportunity to welcome you back in the future. Thank you for choosing us.

Melanie, thank you for your rating on Expedia. It's pleasing to know you enjoyed your time at Sonesta Philadelphia Rittenhouse Square. We hope to welcome you back for an even more remarkable experience in the future!

Joshua, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving such a fantastic score! It sounds like you had a great stay. We look forward to welcoming you back in the near future.

Joanna, it's wonderful to hear you appreciated Sonesta Philadelphia Rittenhouse Square's prime location close to various city attractions. Our central position makes sightseeing much easier and efficient for our guests. We hope your next visit will be just as enjoyable.

Ronald, it's delightful to know you appreciated the cleanliness during your stay at Sonesta Philadelphia Rittenhouse Square. We consider it a key priority to ensure our guests enjoy a pristine environment. We look forward to your next visit.

Nicole, we're so glad you enjoyed your stay at Sonesta Philadelphia Rittenhouse Square. It's wonderful to hear you found our location convenient and our team members welcoming. We look forward to your return when you're next in Philadelphia.

Dominique, we take your concerns very seriously and truly regret the inconveniences you faced during your stay. While it's standard in the industry for certain services to incur additional charges, we understand how this might add up unexpectedly. With regard to your encounter with an unwelcome insect, please rest assured it's not a regular occurrence. Our team immediately takes action in such instances to ensure a comfortable environment for our guests. We appreciate your feedback and will use it as an opportunity for improvement.

Sun, we sincerely regret to hear about the noise issues that disturbed your sleep. Our team is committed to providing a peaceful environment and we're disappointed that we didn't meet this expectation during your stay. Your feedback has been noted and will be used to better our guest services. We sincerely hope you'll consider giving us another opportunity to provide a better experience.

Kim, thank you for sharing your experience at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know our location worked excellently for your needs. See you again when you're back in the city!

Andrea, thank you for your positive feedback regarding your stay at the Sonesta Philadelphia Rittenhouse Square. It delights us to hear that you enjoyed your experience. We eagerly anticipate your return visit.

Stephanie, it's delightful to hear that you enjoyed your staycation at Sonesta Philadelphia Rittenhouse Square! We are thrilled to know the cleanliness of our rooms and the courteous service provided by our front desk team exceeded your expectations. It was wonderful helping create those phenomenal pictures for you as well. We eagerly anticipate your next visit!

Alexander, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square. It's wonderful that our prime location allowed you to easily access nearby dining and cultural attractions. We're also delighted to hear our friendly team members offered great recommendations. Thank you for your kind words, and we're looking forward to welcoming you back for another visit in the future.

Vincent, it appears your stay left something to be desired as you left a mid-range rate. We would appreciate any further feedback you could provide about your experience. Your future insights will be valuable in our ongoing efforts to improve our guest experience.

Edmond, your experience is not up to the standard that we strive for. We regret hearing about the challenges at the time of your check-in and the unfortunate elevator incident. That being said, we’re continually working to improve our guest services. Your concerns with the level of service you received, the elevator, and the lack of clarity regarding the parking charges will be shared with the team to understand and rectify these situations. Our aim is to provide a more exceptional experience on your future visit.

Yildiz, thank you for choosing Sonesta Philadelphia Rittenhouse Square and leaving a rating. We hope you enjoyed your stay and look forward to welcoming you again soon.

Paul, thank you for sharing your feedback on your stay at Sonesta Philadelphia Rittenhouse Square. While our exercise facility might not meet everyone's expectations, we do strive to provide well-maintained and efficient amenities for our guests' use. Your comments will be considered as we continuously work to enhance our guests' experience. We hope to welcome you back soon.

Grace, we're thrilled to hear about your positive experience at Sonesta Philadelphia Rittenhouse Square! It's heartening to know our team members provided a warm and helpful service during your check-in. We can't wait to welcome you back in the future for yet another fantastic stay.

Thank you for the 5 out of 5 rating, Jeffrey!We're thrilled to see how much you enjoyed staying at Sonesta Philadelphia Rittenhouse Square. We look forward to hosting you again in the near future! Thank you again for sharing.

Thank you for the 4-star rating, Karen!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Sonesta Philadelphia Rittenhouse Square. Thank you again for sharing!

Thank you for taking the time to submit this feedback, Elyas.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

Sheronda, thank you for your rating. Our Sonesta Philadelphia Rittenhouse Square team members are thrilled to know that your stay with us deemed satisfactory. We aim to deliver the best experience to our valued guests like you. We're looking forward to welcoming you back in the future.

George, thank you for leaving such a wonderful rating of your recent stay at Sonesta Philadelphia Rittenhouse Square. We're thrilled to know your experience was fantastic and hope to have the pleasure of serving you again in the future.

Becky, it's wonderful to hear that you had a delightful experience at Sonesta Philadelphia Rittenhouse Square. Your description, "Lovely, just lovely," truly brightened our day. Thank you for sharing your thoughts, and we hope to welcome you back soon!

Kelly, thank you for sharing your thoughts about your stay at the Sonesta Philadelphia Rittenhouse Square. We're pleased to know the central location, our team's friendliness and comfortable pillows added value to your stay. We regret any inconvenience you may have experienced due to your room size and noise levels. We are continuously working to improve and appreciate your feedback. It's great to hear that overall you found our hotel to be a good place to stay. We hope to welcome you back very soon.

Kevin, thank you for choosing Sonesta Philadelphia Rittenhouse Square and taking the time to leave a review. We're pleased to know that our hotel's location served your needs well, offering you the convenience of enjoying your event and a variety of dining experiences with ease. We're looking forward to welcoming you back for your future visits to Philadelphia.

Abigail, it's disappointing to hear your stay with us didn't meet expectations. We understand there was some confusion regarding the security deposit as well as an encounter with undesirable cleanliness and room odor. We also acknowledge you had concerns with the initial room assignment and a disturbing light from the fire alarm. These issues are certainly not indicative of the standard we aspire to provide. We've taken note of your comments to address these areas with heightened attention. We'd like to note, though, that the 150 is not a charge but a pre-authorization, thus guests will not see a refund. Once the guest checks out that pre-authorized amount is released automatically. Depending on your financial institution, it would take a few days for the remaining unused amount to fall back to your account. Nevertheless, we genuinely appreciate your feedback and hope that you'll give us another chance in the future to transform your impression.

We appreciate the feedback, Jerry.While it's great you enjoyed your time with us, we're disappointed your stay was anything less than perfect. We look forward to sharing a more positive experience with you soon.

Eric, it's great to hear that you appreciated the spacious room and convenient location at Sonesta Philadelphia Rittenhouse Square. We're glad the bed comfort and good lighting added to your experience. Regarding the noise and cleanliness concerns, please know we highly value the cleanliness of our facilities and strive to provide the best service possible. We're sorry that this was not reflected during your stay. Your feedback will be crucial in honing our service. We certainly hope for another opportunity to host you, ensuring a more seamless experience.

Lakesha, it's wonderful to learn you had a fantastic stay at Sonesta Philadelphia Rittenhouse Square. The team are thrilled to receive your positive feedback! We hope to extend our hospitality to you again in the near future.