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Reviews of Courtyard by Marriott Phoenix North/Happy Valley

3 out of 5
Courtyard by Marriott Phoenix North/Happy Valley
2029 W Whispering Wind Dr, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 621 out of 1000 reviews" "
Rating 8 - Good. 263 out of 1000 reviews" "
Rating 6 - Okay. 64 out of 1000 reviews" "
Rating 4 - Poor. 20 out of 1000 reviews" "
Rating 2 - Terrible. 32 out of 1000 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Barbara A, Gilberts

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was convenient for our plans. The mini refrigerators froze our drinks, even after turning the temp up.
Stayed 5 nights in Apr 2024
Response from Courtney on Apr 19, 2024
Dear Barbara,Thank you for taking the time to give us feedback on your experience at our hotel. It is always great to hear from our guests to celebrate great experiences and to also learn ways we can improve upon others. I apologize for the mini fridge acting up during your stay, that must have been extremely frustrating, and we will be sure to address that. But overall, I am glad you had a good experience with us, and we hope to see you again on your future travels if in the area.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Everything is very clean and the pool is beautiful.
Stayed 1 night in Apr 2024
Response from Courtney on Apr 19, 2024
Dear Laura,Thank you for taking the time to submit feedback on your experience at our hotel. It is always great to see when a guest enjoys their time here and has a nice, carefree stay.

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
very poor service
Stayed 3 nights in Apr 2024
Response from GM on Apr 8, 2024
Michael,I am sorry to hear that your stay with us was not up to our standards. I would love to speak with you more about your stay and what issues you had.

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Vickie on Mar 23, 2024
Dear Traveler, Thank you for choosing to stay with us and giving us a 5/5 rating. We appreciate having you as our guest and hope to see you again. Sincerely,Vickie

8/10 Good

Hattie

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Vickie on Mar 23, 2024
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again during your traveling times. Sincerely, Vickie

8/10 Good

Megan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay for soccer tournament. Close to the fields
Stayed 4 nights in Feb 2024
Response from Vickie on Feb 27, 2024
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We are pleased to hear that you enjoyed your stay, and the location was close to your tournament. we hope to see you again during your traveling times. Sincerely, Vickie

8/10 Good

Dadapeer

Liked: Cleanliness
Stayed 3 nights in Feb 2024
Response from GM on Mar 4, 2024
Thank you for the 4 star review

6/10 Okay

Ingela

Traveled with partner
Unfortunately we didn’t get the room I had booked, king size room with complimentary breakfast, not offered at the Courtyard. The clerk was very helpful and moved us over to the adjacent building under same management, Residence Inn. The suite we got had a king size bed and a complimentary breakfast. We were very happy with Marriott Residence Inn. The pool and hot tub was nice and shared with the Courtyard. Would definitely stay here again. Expedia should be aware that what is offered on the app, has the wrong information about Mariott Courtyard.
Stayed 2 nights in Jan 2024
Response from Vickie on Feb 27, 2024
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest. We are very happy to hear that you enjoyed your stay. We hope to see you again during your traveling times. Sincerely, Vickie

8/10 Good

PATRICK, Fresno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was in a great place for restaurants and to my destination.
Stayed 2 nights in Jan 2024
Response from Vickie on Feb 2, 2024
Dear Traveler,Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and it is our hope to see you again. Sincerely, Vickie

10/10 Excellent

Megan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Mar 4, 2024
Thank you for the amazing review. We hope to see you again soon.

6/10 Okay

soo mi

Stayed 2 nights in Jan 2024
Response from GM on Mar 4, 2024
We are sorry to see we didn't live up to all of your expectations. We hope to show you that this is not the norm at our hotel.

8/10 Good

Daniel

Traveled with family and small children
Liked: Cleanliness, staff & service
I liked the proximity to many restaurants and shopping. I didn't like that they only had one elevator working and the long waits for such a small hotel
Stayed 1 night in Jan 2024
Response from Vickie on Jan 9, 2024
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again during your traveling times. Sincerely,Vickie W.

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Response from GM on Mar 4, 2024
Thank you for the wonderful 5 star review!

2/10 Terrible

Andrew

Liked: Room comfort
Disliked: Staff & service
Fix the check in age
Stayed 1 night in Dec 2023

10/10 Excellent

Ronnie

Traveled with family and small children
Liked: Property conditions & facilities
There was 2 ladies in the Bistro one super nice and the other was not so nice. The first encounter I thought maybe she is having a bad day but three different occasions was 2 too many for me. I am pretty sure they will know which one I am talking about. I did not complain at the hotel. The rest of the staff was fantastic.
Stayed 5 nights in Dec 2023

10/10 Excellent

Fred

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convince
Stayed 3 nights in Nov 2023

8/10 Good

JEFF, LAS VEGAS

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying at this location. Always friendly staff, hotel is clean and close to restaurants.
Stayed 4 nights in Nov 2023

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very well furnished room
Stayed 1 night in Oct 2023
Response from Vickie on Nov 9, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest. We hope to see you again during your travel times. Sincerely,Vickie W.

10/10 Excellent

Jesse, Prescott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable & friendly!
Stayed 1 night in Nov 2023
Response from Vickie on Nov 9, 2023
Dear Traveler,Thank you for posting a review, we appreciate having you as our guest and hope to see you again. Sincerely, Vickie

10/10 Excellent

Natalia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fastest check in.
Stayed 1 night in Nov 2023
Response from Vickie on Nov 9, 2023
Dear Traveler, Thank you for choosing to stay with us during your travel times. We appreciate having you as our guest and hope to see you again.

10/10 Excellent

Anna, Rhome

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely choose again. Loved the in house Bistro for dinner & breakfast. Hotel has a very relaxing outdoor area.
Stayed 3 nights in Oct 2023
Response from Vickie on Nov 9, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We are very happy to hear that you enjoyed your stay and the Bistro. We hope to see you again. Sincerely, Vickie

8/10 Good

Peter

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn't like was in the late afternoon when a constant stream of Jet Aircraft doing a fly over the Hotel.
Stayed 1 night in Oct 2023
Response from Vickie on Nov 9, 2023
Dear Traveler, thank you for choosing to stay with us during your traveling times. We hope to see you again. Sincerely, Vickie

10/10 Excellent

John

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

4/10 Poor

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities
Not a well-maintained property and still very old fashioned. No gold elite benefits, digital key and they ran out of bottled water almost every evening. Poor experience overall.
Stayed 4 nights in Oct 2023

10/10 Excellent

Karla Hortencia

Liked: Cleanliness, staff & service
It was very nice.
Stayed 1 night in Sep 2023
Response from Vickie on Oct 18, 2023
Dear traveler, Thank you for taking the time to post a review on behalf of your stay with us and giving us a 5/5 rating. We are pleased to hear that you enjoyed your stay and hope to see you again during your travel times. Sincerely, Vickie

10/10 Excellent

Gary

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jerry at the front desk was courteous and professional.
Stayed 1 night in Oct 2023
Response from Vickie on Oct 18, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We hope to see you again during your travel times. Sincerely, Vickie

8/10 Good

Robert

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Rudy

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Evangelina

Business traveler
Disliked: Amenities, property conditions & facilities
Ice maker broke, no Wifi, no Water bottle, place run like motel 6
Stayed 1 night in Sep 2023

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Area close to my family and friends!
Stayed 7 nights in Sep 2023

2/10 Terrible

Jeffrey

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
They don’t offer the advertised room on hotels.com
The Hotel was great but they don’t even offer the room I reserved on Hotels.com. I reserved a king bed with a sofa bed. They don’t have that combination of room and I needed 2 separate beds. They were able to scramble and bring in a roll away bed but I did end up getting charged $10 for it that the Hotels.com representative I spoke said I wouldn’t be charged for. But overall the hotel was really nice and they staff were all very friendly and helpful and I would definitely stay here again!!!
Stayed 1 night in Sep 2023

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Delfina

Stayed 1 night in Sep 2023

10/10 Excellent

Noreen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Satisfied with everything.
Stayed 2 nights in Sep 2023
Response from Vickie on Nov 9, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again. Sincerely, Vickie

10/10 Excellent

Monica

Stayed 1 night in Sep 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All staff had customer service from the time of check in to check out thank you
Stayed 3 nights in Sep 2023

10/10 Excellent

Melissa

Stayed 2 nights in Sep 2023

2/10 Terrible

Nakia

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Very outdated and small room. No amenities
Stayed 1 night in Sep 2023

10/10 Excellent

Olesya

Stayed 1 night in Sep 2023

10/10 Excellent

Shad

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Very nice and clean hotel with perfect amenities. Friendly staff.
Stayed 1 night in Sep 2023
Response from Vickie on Sep 7, 2023
Dear Traveler, Thank you for choosing to stay with us during your travel needs. We appreciate having you as our guest and appreciate you giving us a 10/10 rating. We hope to see you again.Sincerely, Vickie

10/10 Excellent

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very secluded location. Quiet. Very clean rooms with the amenities they supply are convenient for use. Did not get chance to check out the bistro bar or swimming pool. Overall very enjoyable stay.
Stayed 3 nights in Sep 2023
Response from Vickie on Sep 7, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay and giving us a 5/5 rating. We appreciate having you as our guest and hope to see you again. Sincerely, Vickie

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Decent comfort, good value
Front desk checkin was GREAT! Vaughn made us feel actually welcome after a tough day getting here. The room was a little small (walk carefully in the dark to preserve your toes!) and the bed was just ok--not uncomfortable but not wonderful. Staff has all been great.
Stayed 1 night in Sep 2023
Response from Vickie on Sep 7, 2023
Dear Traveler, Thank you for choosing to stay with us during your travel times. We are very happy to hear that Von made you feel so welcomed. We will share this comment with our staff and hope to see you again soon. Sincerely, Vickie

10/10 Excellent

Estera

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like quiet place
Stayed 3 nights in Aug 2023
Response from Vickie on Sep 7, 2023
Dear Traveler,Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and hope to see you again. Sincerely, Vickie

10/10 Excellent

Farangis

Stayed 1 night in Aug 2023
Response from Vickie on Sep 7, 2023
Dear Traveler, Thank you for taking the time to give us a score regarding your recent stay with us. We hope to see you again during your travel times. Sincerely, Vickie

10/10 Excellent

Collette

Stayed 1 night in Aug 2023

10/10 Excellent

Masao

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is in a very quiet location not far from the I 17 freeway. The hotel is located a short distance from Enterprise car rental. The hotel is also on the edge of Phoenix's public transit services. This makes it convenient to drive or to catch a bus and travel to most areas of the city. The rooms are clean and modern without being overly fancy for casual travelling. Clean, quiet, secure rooms are the most important aspects of getting a hotel room in my opinion. One item that was unique is the the large screen tv was not facing the bed, but rather a couch. This allows for viewing without having to sit or lie on the bed. I didn't stay long enough to have time use the pool, so I cannot comment on the pool area.
Stayed 1 night in Aug 2023
Response from Vickie on Sep 7, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We appreciate having you as our guest and are happy to hear that you enjoyed your stay. We hope to see you again during your traveling times. Sincerely, Vickie

10/10 Excellent

Lucero

Stayed 1 night in Aug 2023

4/10 Poor

Avery

Business traveler
Liked: Cleanliness, room comfort
Not My Kind of Place
After checking in at the front desk I entered the elevator and accessed the second floor and immediately noticed the smell of marijuana in the air, when I entered the room, I called the front desk and asked if smoking is allowed in the rooms and the lady said no so, I mentioned the strong smell and her reply was it is legal in Phoenix for recreational use, I then reminded her smoking is not allowed in the rooms according to what you stated, her reply was "Well I will get someone to look into it". every time I left my room to go it the smell was stronger and stronger than before. Elevator flooring was peeling up and needed repairs, inside the stairs trash had been left behind, construction craftmanship was poor within the stairs. I expected more from Marriott.
Stayed 2 nights in Aug 2023
Response from Vickie on Aug 14, 2023
Dear Traveler, Thank you for taking the time to post a review on behalf of your stay with us. We want to apologize that during your stay you experienced the smell of smoke. We are 100% non smoking and try to enforce that policy. I can assure you that we do inspect the rooms and do not rent to guests who violate our policy. Thank you for bringing the elevator flooring to our attention, we will let our maintenance engineer know so we can address that as well. We hope to see you again during you travel times.