View from property

Reviews of St George's Inn Victoria

3.5 out of 5
St George's Inn Victoria
25 Belgrave Road, Victoria, London, England

Reviews

6.8
Rating 10 - Excellent. 126 out of 791 reviews" "
Rating 8 - Good. 277 out of 791 reviews" "
Rating 6 - Okay. 202 out of 791 reviews" "
Rating 4 - Poor. 110 out of 791 reviews" "
Rating 2 - Terrible. 76 out of 791 reviews" "

7.4/10

Cleanliness

7.0/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

8/10 Good

David

Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Marti

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went well!
Stayed 1 night in Jan 2024
Response from The Management on Jan 18, 2024
Dear Guest,We're delighted to hear that everything went well during your stay! Thank you for choosing our hotel, and we look forward to welcoming you back in the future.Best regards,The Management

4/10 Poor

Donna

Traveled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
For a double room, there wasn't enough room to swing a cat, it was tiny. It was a single room at best, definitely not a double. Room was cold and damp, bathroom was wet everywhere, walls, floor etc., with no way of it drying out as the heating didn't work,.this meant the room felt and smelt damp. Breakfast was stale pastries, cold toast and weird tasting coffee... I have complained to the hotel, via Expedia, but no response yet. I appreciate this is London, and places to stay are expensive, but for the price we paid, I would expect to have clean, dry and comfortable facilities at the very least. Way below expected standards.
Response from The Management on Jan 18, 2024
Dear Guest,We apologize for the inconvenience you experienced during your stay. Your feedback is valuable, and we take it seriously. We are currently investigating the issues you raised and will take the necessary steps to address them and improve our accommodations. Please expect a response to your complaint as soon as possible. Thank you for bringing this to our attention.Sincerely,The Management

6/10 Okay

KUNITAKA

Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is excellent. Location is great… Overall we have a great stay
Stayed 3 nights in Sep 2023
Response from The Management on Nov 12, 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that you had an excellent stay with us and appreciated our service and location. We hope to have the pleasure of welcoming you back in the future.The Management

10/10 Excellent

Eileen

Stayed 1 night in Sep 2023

4/10 Poor

Karina

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
First time in London, I should have done a better research, the fact that there is not elevators is a big con, coming big heavy luggage and had to go up small tiny stairs was not easy.
Stayed 2 nights in Sep 2023
Response from The Management on Sep 26, 2023
Dear Guest,Thank you for sharing your feedback. We apologize for any inconvenience caused by the lack of elevators. We appreciate your input and will consider it for future improvements.Best regards,The Management

8/10 Good

James

Stayed 1 night in Aug 2023

10/10 Excellent

Jon

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

4/10 Poor

Husna

We stayed in a room in the lower ground level so the view outside the window was literally just a wall. The room seemed small. Carpet wasn’t vacuumed but otherwise fairly clean. There were no towel racks or anywhere to hang anything in bathroom. Staff were nice and friendly.
Stayed 1 night in Aug 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for sharing your feedback with us. We're glad our staff left a positive impression on you. However, we sincerely apologize for the issues you encountered in the room, especially the cleanliness and functional aspects. We will certainly address these concerns to ensure a better experience for our future guests. We appreciate your input and hope to welcome you back soon.Warm Regards,The Management.

10/10 Excellent

Francisco

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and confy room. Great place.
Stayed 1 night in Aug 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you so much for your positive feedback. We are thrilled to hear that you enjoyed your stay and found our service excellent. We hope to welcome you back soon for another pleasant experience.Warm Regards,The Management.

8/10 Good

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Gytg
Stayed 2 nights in Aug 2023

8/10 Good

Nicky

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Room was adequate and clean, air con good, shower nice, just things around room and general hotel looking a little tired and worn.
Stayed 1 night in Jul 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for sharing your feedback. We're pleased to hear that you found the room clean and appreciated the amenities. We've taken note of your observations regarding areas of the hotel that might need refreshing. Your input is invaluable to us as we constantly strive to improve our guest experience. We hope to welcome you back on your next visit.Warm Regards,The Management.

8/10 Good

Darlene

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Room was too hot, problem with thermostat. Could not be fixed during short stay.
Stayed 3 nights in Jun 2023
Response from The Management on Sep 1, 2023
Dear Guest,We deeply regret the inconvenience you faced during your stay with the room temperature. Ensuring our guests' comfort is of utmost importance to us. We're taking necessary steps to prevent such issues in the future. We hope you'll give us another chance to serve you better in the future.Warm Regards,The Management.

6/10 Okay

Brett

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
St George’s Hotel
Lovely hotel. Staff very friendly and helpful. Room was nice and bathroom very clean. Bathroom door wouldn’t shut and the shower literally dripped out water so took quite a while to get showered. Breakfast was nice. Good locality.
Stayed 1 night in Jun 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for your feedback. We're glad you enjoyed your stay and our friendly staff. We apologize for the inconvenience regarding the bathroom door and shower. We'll address these promptly. We look forward to welcoming you back soon.Best wishes,The Management.

10/10 Excellent

AnneMarie

Stayed 1 night in Jun 2023

10/10 Excellent

Robert

Stayed 1 night in May 2023
Response from Aeshani on Jun 2, 2023
Thank you for your review.

8/10 Good

Hans Petter

Stayed 2 nights in May 2023

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. The Reception are very welcoming 🌺 God bless 🙏 Carlos
Stayed 1 night in Apr 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for your kind words. We're delighted to hear that you enjoyed your stay and found our reception team welcoming. We look forward to having you with us again. God bless.Warm regards,The Management.

10/10 Excellent

Carlos

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Great place 🙏 It feels like a 4 star hotel 🏨 the Staff are great 😊 God bless you all in Jesus Name. Carlos
Stayed 1 night in Apr 2023

10/10 Excellent

Saira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You do have great staff. The bathroom tile seemed loose and one was cracked but I forgot to let them know. Overall it was a good stay. I would recommend 👍
Stayed 4 nights in May 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for the compliment on our staff. We appreciate your feedback about the bathroom tile; it will help us improve. We're glad you enjoyed your stay, and thank you for recommending us.Warm regards,The Management

10/10 Excellent

Sarah

Stayed 1 night in May 2023

10/10 Excellent

Olalekan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Claudio, Wareham

Liked: Cleanliness, staff & service, property conditions & facilities
Decent cheap hotel in central hotel. I had a good night's sleep at this hotel. The room was very small but it was clean and the bed was comfortable. The breakfast was adequate. The receptionist Vency kindly let me store my luggage while I visited the city. Good value for money overall, would return.
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for taking the time to share your feedback. We are pleased to hear you found value in your stay and appreciated the cleanliness and comfort of our rooms. We always strive to provide a convenient and enjoyable experience for our guests. We look forward to welcoming you back in the future.Warm regards,The Management

10/10 Excellent

LINDSAY

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Werkend trip
Fantastic freundly service Great location
Stayed 1 night in Apr 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for your positive feedback. We're delighted to hear that you had a fantastic experience with our friendly service and enjoyed our great location. We look forward to welcoming you back in the future.Warm regards,The Management

8/10 Good

Richard

Stayed 1 night in Apr 2023

8/10 Good

Sara M.

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2023

8/10 Good

Clare

Traveled with group
Liked: Cleanliness, staff & service, room comfort
very dated & worn communal areas (like no door handle on breakfast room, hallways were grubby & obviously see a lot of traffic, but beds were clean & comfy (dont think the single beds are designed for adults though im 5.6 and my feet hung off the end) and rooms was nice, bathroom was clean. only stay 1 night so was adequate for our need.
Stayed 1 night in Apr 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for your feedback. We appreciate your observations about our communal areas and understand your concerns. We're glad to hear that you found the beds clean and comfortable and that the room and bathroom met your expectations for your short stay. We'll consider your feedback as we strive to make improvements. We hope to have the opportunity to better serve you in the future.Warm regards,The Management

8/10 Good

Andrew

Stayed 1 night in Apr 2023

4/10 Poor

Jade

Traveled with family
Disliked: Staff & service, property conditions & facilities
Do not stay here
We stayed at the George inn as we were attending the theatre nearby. The room was very small. Very dark. Inadequate lighting. We paid extra for breakfast. For what we paid it was awful. The breakfast was terrible. Cold toast left on the counter. Stale pastries. The cereal looked like it had been in the containers for a long time. The variety was very poor. Our bedroom was next to the breakfast room. On leaving we saw staff putting bathroom towels over all the pastries. I think that’s absolutely disgusting. Infection control no no! We definitely will not be staying again. And will not recommend this hotel at all.
Stayed 1 night in Apr 2023
Response from The Management on Sep 1, 2023
Dear Guest,We deeply regret the disappointing experience you had during your stay. We apologize for falling short of your expectations in terms of room size, lighting, and breakfast quality. Your feedback is invaluable to us, and we will address the issues you mentioned to ensure improvements. The situation you described regarding the towels over pastries is concerning, and we will address this promptly. We appreciate your feedback and hope you reconsider giving us another opportunity in the future.Warm regards,The Management.

8/10 Good

Leanne

Business traveler
Liked: Cleanliness, staff & service, room comfort
One night comfortable stay
I stayed on the 4th floor so had a great view out of my little window. No lift so lots of stairs, but clean and tidy small room which was just what I needed it for. Comfortable bed too.
Stayed 1 night in Apr 2023
Response from The Management on Sep 1, 2023
Dear Guest,Thank you for sharing your experience. We're glad to hear that you enjoyed the view from your room and found the space clean and comfortable. We look forward to welcoming you back in the future.Warm regards,The Management.

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2023

8/10 Good

Adham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2023

2/10 Terrible

Denis

Stayed 1 night in Mar 2023

4/10 Poor

Laura

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was dirty, lamp was broken, dirty floor and dirty blanket
Stayed 1 night in Mar 2023

8/10 Good

David

Business traveler
Liked: Staff & service, room comfort
Helpful pleasant staff nice position.
General cleanliness ok, at little more attention needed on the floor though.
Stayed 1 night in Feb 2023

4/10 Poor

Alison

Stayed 1 night in Feb 2023

4/10 Poor

Shirley

Stayed 1 night in Feb 2023

10/10 Excellent

Kevin

Stayed 1 night in Feb 2023

8/10 Good

James

Liked: Cleanliness, staff & service
The room was tiny. But the location was great.
Stayed 2 nights in Jan 2023

10/10 Excellent

Michael

Stayed 1 night in Jan 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

G

Traveled with family
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
The hotel was good value for money and comfortable for a famiky of four. Staff were all very helpful and nice. The building could do with a paint and tidy up but old buildings are exoensive to upkeep. The room was very nice and a good location
Stayed 1 night in Dec 2022

6/10 Okay

Kaselák

Traveled with group
Disliked: Cleanliness
They didnt charge back my money , what they take from my card ás a deposit. It was 3 weeks ago and they dont answering e-mails … Btw , they have the smallest hotel room in the world . There is no elevator you have to put your louggage to the 4th floor and they dont help you … The bahtroom was dirty . I dont reccommend

6/10 Okay

Jamie

Liked: Cleanliness, property conditions & facilities, room comfort
It don’t say nothing about a 110 pound deposit you pay until you ariive at desk other than that been a nice stay
Stayed 1 night in Nov 2022

2/10 Terrible

marlelne

Stayed 1 night in Nov 2022

10/10 Excellent

Paul

Stayed 1 night in Dec 2022

2/10 Terrible

Andy

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2022

2/10 Terrible

Devante

Stayed 1 night in Nov 2022