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Reviews of Embassy Suites By Hilton Pittsburgh Downtown

3.5 out of 5
Embassy Suites By Hilton Pittsburgh Downtown
535 Smithfield Street, Pittsburgh, PA

Reviews

8.4

Very Good

Rating 10 - Excellent. 573 out of 1000 reviews" "
Rating 8 - Good. 201 out of 1000 reviews" "
Rating 6 - Okay. 112 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 57 out of 1000 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Helpful and friendly staff!
Stayed 2 nights in Apr 2024

6/10 Okay

Gina

Traveled with partner
Liked: Cleanliness
Nice property in an unsafe neighborhood. I would stay in a different neighborhood next time around.
Stayed 2 nights in Apr 2024

10/10 Excellent

Christina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly (except for one of the valet attendants). The hotel offered a great breakfast and complimentary drinks in the evening.
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 15, 2024
Thank you!

10/10 Excellent

Mario

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to PNC Park stadium 🏟️. Very nice Hotel
Stayed 3 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
Thank You!

10/10 Excellent

Justine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room and view of the city. Love the living space with couch for area to relax. Love the separate bedroom. Bed was very comfortable. Beautiful and spacious bathroom as well.
Stayed 1 night in Mar 2024
Response from Isaiah on Apr 13, 2024
Thank you, we hope to see you again soon!

8/10 Good

Erin E, Harpers Ferry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice building and rooms. It would be awesome if small children (under 10) were not allowed at the cocktail hour.
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
Thank you for your stay!

8/10 Good

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was good except some of the food at breakfast was cold (i.e. eggs)
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
We apologize for the issues during your stay and are working to improve guest experience for all guest based on your feedback. Thank you for your stay

4/10 Poor

Joanne

Disliked: Staff & service
Stayed 2 nights in Apr 2024
Response from Isaiah on Apr 13, 2024
We're sorry to hear about your poor experience and hope that we can improve upon your experience next time you are here. Please feel free to reach out to our hotel front desk for any questions or concerns.

8/10 Good

Tapan Kumar

Traveled with family
Very nice
Stayed 1 night in Mar 2024
Response from Isaiah on Apr 4, 2024
Thank You for your stay!

10/10 Excellent

Laura, Buenos Aires

Traveled with family and small children
Liked: Staff & service, property conditions & facilities
Great value for the price. The location is very convenient, the rooms are spacious and clean, and the complimentary breakfast has a lot of good options. Staff is also very nice and offers great service. I strongly recommend this hotel
Stayed 1 night in Mar 2024
Response from Isaiah on Apr 4, 2024
Thank You!

10/10 Excellent

Robert

Stayed 1 night in Mar 2024

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool hotel in the top of a historic Pittsburg high rise
Stayed 2 nights in Feb 2024
Response from mj on Mar 28, 2024
Hello Bradley,Thank you for your most recent stay with us, here at The Embassy Suites, Pittsburgh Downtown,We are pleased to hear you enjoyed your stay with us, and look forward to seeing you again.Thank you,The Embassy Suites Team

10/10 Excellent

Ashaki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is absolutely beautiful, and we had a nice city view from our room. The surrounding area is very walkable and I would definitely return!
Stayed 2 nights in Mar 2024
Response from mj on Mar 22, 2024
Hello Ashaki,Thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We are ecstatic to hear that you enjoyed your stay with us and enjoyed your view of The City of Pittsburgh.We hope that you will stay with us again during your next trip into town.Thank you,The Embassy Suites Team

2/10 Terrible

Ronald

Disliked: Staff & service
Lots of homeless hanging out around the building on the south side. Credit card machine at check in counter wasn't working so staff had me manually fill out form with credit card and name on a piece of paper. I don't feel very comfortable doing that with all the fraud out there. Room was clean and nice. Breakfast was good and attendants at breakfast were very nice.
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
We apologize for the conditions of your stay; we do hope that you consider staying with us again and apologize that you were affected by a temporary global outage. The issue has been resolved and we hope to see you again soon.

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the lobby on 25th floor
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You!

10/10 Excellent

Derek, Summerville

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value with a very good buffet breakfast included. Staff are very friendly. Great location with walking distance to PPG arena and lots of restaurants
Stayed 3 nights in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You!

10/10 Excellent

Scott

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely fantastic stay and wonderful views
Stayed 2 nights in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You!

10/10 Excellent

Kayla

Stayed 1 night in Mar 2024
Response from Isaiah on Apr 13, 2024
Thank You! Hope to see you again soon!

10/10 Excellent

ender

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would definitely recommend!
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You!

8/10 Good

Rachael

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location for walking to the arena and restaurants. Room was very spacious and clean. Great happy hour and breakfast.
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You, we hope to see you again soon!

10/10 Excellent

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Isaiah on Mar 20, 2024
Thank You, we hope to see you again soon!

10/10 Excellent

Bonnie

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were placed in a room next to the many elevators but staff were happy to accommodate us to another room that was much more quiet.
Stayed 4 nights in Mar 2024
Response from MJ on Mar 13, 2024
Hello Bonnie,We would like to thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.I will also share your message with our front desk team, and are happy that we could assist you.Thank you,Marva JohnsonEmbassy Suites, Pittsburgh Downtown

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast dining area was not clean. Tables were filthy. Other than that, the hotel was very nice and clean.
Stayed 2 nights in Mar 2024
Response from mj on Mar 13, 2024
Hello Bonnie,We would like to thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.I will also share your concerns with our Kitchen Manager, and hope that you will stay with us again during your next trip to Pittsburgh.Thank you,Marva JohnsonEmbassy Suites, Pittsburgh Downtown

6/10 Okay

Michelle

Disliked: Property conditions & facilities
Stayed 2 nights in Mar 2024
Response from MJ on Mar 8, 2024
Hello Michelle,Thank you for your recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We look forward to seeing you again, the next time you are in the City of Pittsburgh.Thank you,The Embassy Suites Team

10/10 Excellent

Beatriz

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from MJ on Feb 27, 2024
Hello Beatriz,We would like to thank you for your most recent stay with us here at Embassy Suites, Pittsburgh.We hope that we can assist you again in the near future!Thank you,Front Desk TeamEmbassy Suites

10/10 Excellent

Tyrah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, I would come back. The property is conveniently located near restaurants and the PPG Paints Arena.
Stayed 1 night in Feb 2024
Response from MJ on Feb 27, 2024
Helly Tyrah,We are pleased to hear that you had a great stay with us here at Embassy Suites, Pittsburgh.We hope that you stay with us again on your next trip to Pittsburgh, PA.Thank you,Marva JohnsonFront Desk SupervisorEmbassy Suites, Pittsburgh

8/10 Good

Pam

Stayed 1 night in Feb 2024
Response from mj on Mar 22, 2024
Hello Pam,Thank you for your most recent stay with us here at The Embassy Suites, Pittsburgh Downtown.We hope that you enjoyed your stay with us and will stay again, during your next trip into The City of Pittsburgh.Thank you,The Embassy Suites Team

6/10 Okay

Ashleigh

Traveled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The Valet parking staff was very rude and felt like we were a waste of their time. The front desk was not in the front. It was at the 25th floor and the desk person spoke to me like i was incompetent.
Stayed 1 night in Feb 2024
Response from Isaiah on Feb 20, 2024
We apologize for the conditions of your stay and are working to improve guest experience for all future guest based on your comments. We do hope you consider staying with us again.

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities
Exceptional experience from start to finish! Deepest gratitude to the outstanding staff in the lobby who took great care in providing world class hospitality. We enjoyed our room thoroughly and felt it was a solid value for the price. The area was central and integral to our travel needs. Thank you for an unforgettable experience!
Stayed 5 nights in Feb 2024
Response from Isaiah on Feb 20, 2024
Thank You! We hope to see you again soon!

2/10 Terrible

Tanisha

Traveled with group
Disliked: Cleanliness, property conditions & facilities
While staying for a night , I encountered a bedbug on the headboard of my bed. Staff did accommodate with a new room but when bought to the attention of the attendant at the desk at 3am her reply was “ok , what do you want to leave?” So because your facility has bedbugs I am supposed to be kicked out in the middle of the night?
Stayed 1 night in Feb 2024
Response from MJ on Mar 4, 2024
We do apologize for the inconvenience and have handled this incident prior to your review.If you have any further questions please call the Embassy Suites Front Desk at 412-338-2200.Thank you

6/10 Okay

Karamjit

Liked: Cleanliness, staff & service
Stayed 2 nights in Feb 2024
Response from Isaiah on Feb 20, 2024
We apologize for the conditions of your stay and are working to improve guest experience for all future guests. We do hope you consider staying with us again.

10/10 Excellent

Sherman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the rooms and staff were great
Stayed 3 nights in Jan 2024
Response from Isaiah on Feb 1, 2024
Thank You!

8/10 Good

Kelly, Cambridge

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Isaiah on Feb 1, 2024
Thank you for your stay! We hope to see you again soon!

10/10 Excellent

Ivette Marie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast and bar area with great staff. Jessica at the front desk was great!
Stayed 2 nights in Jan 2024
Response from Isaiah on Feb 1, 2024
Thank you for your stay!

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our suite and the beautiful view Staff was very helpful and friendly
Stayed 2 nights in Dec 2023
Response from Isaiah on Feb 1, 2024
Thank you for your stay!

10/10 Excellent

Lindsay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Isaiah on Feb 1, 2024
Thank You!

8/10 Good

Shawn Leonard

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Isaiah on Jan 17, 2024
Thank You! We hope to see you again soon!

10/10 Excellent

Marina

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. The property is beautiful, the rooms are spacious, and the staff was friendly. The breakfast was solid, but nothing special. The only downside is there isn't free parking.
Stayed 2 nights in Dec 2023
Response from Isaiah on Jan 17, 2024
Thank You! We are so happy to accommodate you! We hope to see you again soon!

2/10 Terrible

Bobby

Make sure you get a receipt for your stay. Apparently I will be having a credit card issue. They charged around 350 dollars for whatever after i had told them I paid on expedia. Two night of valet should only cost 84 dollars. BEWARE.
Stayed 2 nights in Jan 2024
Response from Isaiah on Jan 12, 2024
We apologize for the conditions of your stay and hope that we can clarify. We do authorize and additional 75 per night for incidentals. If the incidentals are not used, they will process back at the end of check out. Credits can take 3-5 business days to reflect. We thank you for your patience and ask that you reach out to the hotel so we can correct any additional billing issues you may have. Thank You for your comments and we hope we can continue to assist you.

10/10 Excellent

Conception

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in Jan 2024
Response from Isaiah on Jan 12, 2024
Thank You!

10/10 Excellent

Alyssa

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our stay! Will be back again & recommend this hotel to others!
Stayed 1 night in Jan 2024
Response from Isaiah on Jan 12, 2024
Thank you for your stay!

10/10 Excellent

Silvana

Stayed 1 night in Jan 2024
Response from Isaiah on Feb 1, 2024
Thank You for your stay!

8/10 Good

Philip

Stayed 2 nights in Jan 2024
Response from Isaiah on Jan 12, 2024
Thank You!

10/10 Excellent

Haruka

Stayed 1 night in Dec 2023
Response from Isaiah on Jan 12, 2024
Thank you!

10/10 Excellent

Jeffrey

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Isaiah on Feb 1, 2024
Thank You!

2/10 Terrible

john

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The tv never worked. no connection. had to get additional toilet paper and soap for shower myself.
Stayed 2 nights in Dec 2023
Response from Isaiah on Jan 12, 2024
We apologize for the conditions of your stay and hope that we can make it right. Please feel free to reach out to our team if there is anything we can do to make it right for your next stay. We do hope you consider giving us another chance as we work to improve guest experience.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Isaiah on Jan 12, 2024
Thank You!

4/10 Poor

Shannon, West Covina

Stayed 3 nights in Dec 2023
Response from Isaiah on Jan 12, 2024
We apologize for the conditions of your stay and hope that we can make it right. Please feel free to reach out to our team if there is anything we can do to make it right for your next stay. We do hope you consider giving us another chance as we work to improve guest experience.

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Isaiah on Jan 12, 2024
Thank You!

10/10 Excellent

Jean-François

Stayed 1 night in Dec 2023
Response from Isaiah on Jan 12, 2024
Thank You for your stay! We hope to see you again soon!