All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Gabrielle,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
2/10 Terrible
James
May 9, 2024
During our 3 day stay at the property, 2 of those days was very noisy, construction going on, including jackhammering, after complaining to the desk, we were told sorry, that's it! Will never stay there again.
James
Stayed 3 nights in May 2024
Response from Kheywood on May 9, 2024
Dear James,Thank you for the review. Your feedback is very important to us. We look forward to seeing you again soon!
6/10 Okay
Pacarcia
Traveled with family
May 3, 2024
Liked: Staff & service, amenities
My stay was ok. Renovations were ongoing so our room was a bit musty on our first night.
Pacarcia
Stayed 2 nights in Apr 2024
Response from Kheywood on May 6, 2024
Dear Pacarcia,Thank you for the review. We look forward to seeing you again soon!
8/10 Good
Romina Perla
Traveled with family
May 3, 2024
Disliked: Staff & service
They were refurbishing the property during our stay. The room was great: spacious, very comfortable. The area is also very convenient.
Romina Perla
Stayed 4 nights in Apr 2024
Response from Kheywood on May 3, 2024
Dear Romina,Thank you for the review. Hope to see you again soon.
8/10 Good
Orquia, Tallahassee
Traveled with partner
Apr 27, 2024
Liked: Cleanliness, staff & service
Excellent for longer stays, friendly staff
Orquia
Stayed 6 nights in Jan 2024
Response from Kheywood on Apr 27, 2024
Dear Orquia,Thank you for the review. We look forward to seeing you again soon!
I will have to acknowledge the young lady at the checki in that I met in the morning of my arrival from Jamaica which made my stay very pleasant. I cannot say the same for the one that I checked in with the night before. It was a 2 nights stay but the young woman originally from Jamaica with her professionalism and care made me feel at home. I am sorry I cannot remember her first name. She was great!
Marline
Stayed 1 night in Apr 2024
Response from Kheywood on Apr 27, 2024
Dear Marline Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
I liked my stay just two things, when I got my room there was a stain on the bottom of the restroom toilet, I told the receptionist and she said she would send someone to clean it but no one came. Also all three days the eggs were runny and breakfast sausage was burnt, and cereal old.
Francisco J
Stayed 3 nights in Apr 2024
Response from Kheywood on Apr 10, 2024
Dear Francisco,Thank you for the review. We look forward to seeing you again soon!
8/10 Good
Devin
Traveled with family and small children
Apr 7, 2024
Overall decent property. Nice accommodations
Devin
Stayed 2 nights in Apr 2024
Response from Kheywood on Apr 9, 2024
Dear Devin,Thank you for the review. We look forward to seeing you again soon!
10/10 Excellent
Lisa
Traveled with family
Apr 6, 2024
Liked: Cleanliness, staff & service, amenities
Friendly staff, felt safe and conveniently located to shopping and dinning
Lisa
Stayed 3 nights in Apr 2024
Response from Genie on Apr 7, 2024
Hello MS. Lisa,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.
The room was lovely,breakfast was top notch.If i wanted to cook it was more than possible, i have cooktop ,full size refrigerator, microwave,utensils ,cookware etc.
ceyon
Stayed 2 nights in Mar 2024
Response from Genie on Apr 7, 2024
Hello,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Lovely staff - very helpful. Good breakfast. Apartment very nice, just showing some signs of wear and tear.
DAVID BRYAN
Stayed 2 nights in Apr 2024
Response from Genie on Apr 7, 2024
Hello,Our staff constantly strives to go above and beyond to ensure that your stay is the best it can be, so we are truly humbled by your review. We are happy that we had the opportunity to serve you and we hope you will choose Sonesta in your future travels.
10/10 Excellent
Robert
Apr 5, 2024
Liked: Amenities
Pierre our room
Attendant was outstanding
Robert
Stayed 2 nights in Apr 2024
Response from Kheywood on Apr 5, 2024
Dear Robert ,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
My family and I enjoy the facilities and the convenience of having a stove set up in each room. The rooms were all nicely cleaned. However, the only thing i didn't like was the room cleaning policy of it being cleaned every 7 days. We wasn't to keen about that. Oh, and the washer and dryer amenities is not user-friendly for international guest. Because of our phone number we were unable to receive the codes sent to our phones and that cost us a more than we anticipated for washer.
Overall, our stay was and the staff were excellent and very helpful👍
Renicka
Renicka
Stayed 3 nights in Mar 2024
Response from Kheywood on Apr 5, 2024
Dear Renicka ,Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!
8/10 Good
Thania, Providenciales
Apr 4, 2024
Liked: Staff & service
The property was okay. Only issue me and family had is washcloths. They ran out of cloths very fast and when we reach. We noticed hair on the bed. The some of the staff was very friendly but Kimanda Heywood was the top friendliest. Everything I wanted and asked her for she always try her best to help me and Mrs. Desarine went out her way to get me what I asked her for. Thanks to you both for the great experience.
Thania
Stayed 6 nights in Mar 2024
Response from Kheywood on Apr 9, 2024
Dear Thania,Thank you for your wonderful remarks, which we will share with our staff. Your feedback is very important to us. We are thrilled to hear that you enjoyed your stay and look forward to welcoming you back soon.
Hello Jean,Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Sonesta has too many extra charges.
If you order packages it’s now a $10.00 fee per package. The mess up thing about it is some packages do not even value $10.00. Alright.. my charges came up to nearly $200 because they were ship individually. You have to pay for package..like how? why? That is beyond horrible. I would not stay there again.
Last but least they dnt straighten up rooms or clean up if you staying less than 7 days.
Chrishell
Stayed 4 nights in Mar 2024
Response from Genie on Apr 4, 2024
Hello,Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.
I was placed in a room on the fourth floor at the very back of the hotel, which was okay until I left my room for dinner only to come back to the elevator not working.
I had to walk four flights of stairs with shopping bags and a baby in hand. I don't recall seeing it on the booking site but there is NO cleaning service for rooms booked less than seven days. Once I was told this, i inquired about towels so that I can change the ones in my room, only to be told that there were no face towels available.
Upon check-out, I was charged a parking fee. A fee for a hotel at which I am staying is beyond wild to me.
Geofrika
Stayed 3 nights in Mar 2024
Response from Genie on Apr 3, 2024
Hello Geofrika,Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest, and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.
8/10 Good
Hi
Apr 1, 2024
Liked: Cleanliness
Decent stay, room smelled, and the elevator broke down and we were on the 4th floor.
Hi
Stayed 1 night in Mar 2024
Response from Genie on Apr 3, 2024
Hello,Thank you for taking the time to review our hotel. We apologize for any inconvenience, what you experienced is one of many stages of our renovation. It would be such a pleasure to welcome you back to our new and improved hotel!
The suite I got was actually better than I had expected. Everything was really clean. I also liked how the hotel is in a nice area and in close proximity to all the places where I wanted to shop. The continental breakfast could use more options but I guess it was okay- it was something hot in your belly to start the day. The only thing I saw as a MAJOR issue was that damn elevator. They really need to get that fixed. Apart from that, I would definitely stay here again. I really enjoyed my stay.
Astassia
Stayed 4 nights in Mar 2024
Response from Kheywood on Apr 1, 2024
Dear Astassia,Thank you for the review. Your feedback is very important to us.
4/10 Poor
Barry
Mar 29, 2024
Barry
Stayed 2 nights in Mar 2024
Response from Kheywood on Apr 20, 2024
Dear Barry ,Thank you for the review . We hope to see you again soon .
10/10 Excellent
Wendy Diana
Traveled with partner
Mar 28, 2024
Liked: Amenities
Staff was very friendly and responsive. The suite was clean and well stocked. Only tiny complaints were that the couch was uncomfortable (no support) and the room smelled a smidge like dog (dogs are welcome in this hotel). Otherwise, everything was great!
Wendy Diana
Stayed 5 nights in Mar 2024
Response from Kheywood on Mar 28, 2024
Dear Wendy,Thank you for your positive comments. Feedback is important to us. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
I had to come to Florida for a week, and this was the best way to do it. Having a full kitchen and living room area made it so comfortable for my bf and I. We were able to do laundry (which my only complaint, since it has an app that forces you to pay $10 at a time even though washer/dryer is advertised at $3 each). Otherwise I loved our specific room, parking was so convenient for it, and I would stay here again.
Juliet
Stayed 8 nights in Mar 2024
Response from Genie on Mar 27, 2024
Hello Juliet,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!
8/10 Good
Antonio
Mar 24, 2024
Antonio
Stayed 4 nights in Mar 2024
Response from Kheywood on Apr 15, 2024
Dear Antonio ,Thank you for the review. We look forward to seeing you again soon!
There was work happening in the vicinity of the elevator and one was out of action, causing queues for the other elevator. One staff member at reception was fabulous, the other appeared rather disinterested. Breakfast was fine, but it was very disappointing to have to use plastic plates and cutlery, creating a huge amount of rubbish.
Esther
Stayed 1 night in Mar 2024
Response from Kheywood on Mar 25, 2024
Dear Esther,Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!
Dump! Stay away! Reminded me of hotel
From 1970’s. The rooms are suites with living room and kitchenette…most people who stay there are construction workers from out of town on long term projects.
Glenn
Stayed 2 nights in Mar 2024
Response from Genie on Mar 23, 2024
"Thank you for taking the time to give us your feedback about your stay. We are so sorry that we didn't live up to your expectations. Your stay does not seem to be what most of our guests have experienced. We will ensure we share your review with our entire team so that we can continue to improve.
Thank you for your positive review of our hotel. Our staff goes above and beyond for our valued guests and they appreciate your kind words. We will continue to work hard to earn your business and we want you to know that your continuing support means a great deal to us!
Thank you for your direct and genuine comments. We really appreciate your feedback. Rest assured we will be looking into the comment you have made about your experience with our staff. We hope to continue to have you as our guest and look forward to another chance to serve you. Your comments are taken seriously and we will take steps to make the guest experience even better.
10/10 Excellent
Judith
Traveled with family
Mar 16, 2024
Liked: Amenities
The hotel and the suite was great. We enjoyed our stay there.
Judith
Stayed 2 nights in Mar 2024
Response from Genie on Mar 17, 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.
8/10 Good
Pedro
Business traveler, Traveled with partner
Mar 14, 2024
Liked: Cleanliness, staff & service
Very conveniently located.
Pedro
Stayed 3 nights in Mar 2024
Response from Kheywood on Mar 14, 2024
Dear Pedro ,Thank you for the review. We look forward to seeing you again soon!
The facility was very clean and quiet. If you favor privacy and great accommodations, you will love this hotel.
Abigail Rebekah
Stayed 4 nights in Mar 2024
Response from Kheywood on Mar 10, 2024
Dear Abigail,Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.
10/10 Excellent
Mitshara
Mar 9, 2024
Mitshara
Stayed 5 nights in Jan 2024
Response from Genie on Mar 10, 2024
HELLO,Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. We are glad that you enjoyed the value and the convenient location of our hotel! We are delighted by your compliments, rating, and review of our high hospitality standards. We can't begin to tell you how much we appreciate your review!