Polch Vacations from $1,040

The hotel was great to stay for a few days and the breakfast was good. The room was nice and spacious. The hotel corridors were also spacious too and didn't have much issues walking around the hotel. The facilities like the gym and sauna were also good if you wanted to relax after a long day. There are also board games and puzzles in the hotel lobby area for entertainment.

Rooftop sauna area was lovely but pool the floors down sadly. Shocked at being charged 5€ a day for “ energy costs” when checking out!!!! No replacement of coffee pods or tea bags- very mean for a 4 star hotel. We slept ok but some may find train noisy outside our window. Rhine view nice and citibikes to hire on site - very handy and cheap!

Room was very comfortable, direct access to the thermal spa was really handy, robes and spa towels and slippers and tote bag were very convenient. Wrist band allows room access and spa and sauna access, that was really convenient. If therme spa is busy, it can be difficult to get into the parking lot. Hotel and spa are in what looks like a commercial area, it’s not overly attractive. No nice views from the rooms.

Kind staff, rooms showing a bit of age.

The property is amazing and the rooms are spacious and extremely clean and comfortable. The corridors and the landings are in contrast with the rooms and seem a little outdated. The grounds are also very nice although all the focus is especially dedicated to the golf course. The spa was enjoyable with two nice indoor and outside (small) pools. However, we found that for a 4 stars « superior » hotel certain aspects could be improved, in particular in regards to service and food options. It lacked personable service and no particular interest was taken in showing us or explaining where things were in the hotel (ie. we had to explore and find all the amenities ourselves) or what was on the menu (which was written in German) or recommending good options for children (ie. We ended up with very spicy sauces on burgers for children and no one mentioned that perhaps we should choose an alternative sauce for the kids). Just little things that would actually bring this amazing hotel to its 4 stars rating as it felt the structure was worth the stars but not the service.