Portela Vacations from $879

The good: the staff was very helpful and clear on check in instructions, replied to my WhatsApp messages promptly and were very professional, even when they would not let me cancel the remainder of my stay due to undisclosed issues which I will discuss below. They were professional and polite always. The apartment was centrally located and easy to access sights and restaurants in Porto. The bad: The bathroom fan worked minimally, so along with the lack of AC or any air flow in the apartment, it was stagnant and humid throughout our stay. This must have been a persistent issue because the bathroom door had started to rot due to the moisture. I will attach photos if allowed. The ugly: there was no AC in this particular unit, which was clear in the listing. However, the only windows in the apartment were in the bedroom, which directly faced the AC exhaust output from the neighboring apartment. It was within arm reach in a very small tunnel space. It was hot in Porto, the neighbors understandably had their AC working the entire week. The location of the only windows made it so that the bedroom was constantly between 28 to 31 degrees Celsius even when it was a cool 17 degrees outside. The loud fans did nothing to help. It was loud and hot. They wouldn’t let me cancel the rest of my stay even when we were baking, and sadly they had no other units avail. I can’t speak for the other units, the ones with AC are likely fine. This unit may be fine in the Winter.

Awesome hotel. Equally amazing staff and service. Exceeded expectations. The views were amazing from and around the hotel.

If you are looking for a hotel with great support and help from the staff this is it! This is the reason why we prefer hotels and not short-term rentals and the staff lived up to expectations. It also is a new and stylish hotel that is a little away from the crazy crowds which we loved as well! A must visit! Kevin

On the inside, the property is absolutely gorgeous. Absolutely wonderful and very modern property.