Room, 2 Queen Beds, Accessible, Non Smoking | Premium bedding, pillowtop beds, in-room safe, desk

Reviews of Hampton Inn & Suites Poughkeepsie

2.5 out of 5
Hampton Inn & Suites Poughkeepsie
2361 South Rd, Poughkeepsie, NY

Reviews

8.4

Very Good

Rating 10 - Excellent. 489 out of 1002 reviews" "
Rating 8 - Good. 330 out of 1002 reviews" "
Rating 6 - Okay. 98 out of 1002 reviews" "
Rating 4 - Poor. 56 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Sandra

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk staff is very pleasant. They ask if you need help when you look lost. Definitely a great place the room was great clean and dust free. The bedsheets are so comfortable. Great breakfast selection especially for children!
Stayed 2 nights in Apr 2024

10/10 Excellent

Thomas, HOLBROOK

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 24, 2024
Dear Thomas, Thank you for taking the time to rate your stay at Hampton Inn & Suites Poughkeepsie with five stars! We're thrilled you had a positive experience with us and are delighted to have met your expectations on this visit. We appreciate you staying with us on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Safe travels!Best,Christopher, GM

10/10 Excellent

Eva

Traveled with family and small children, Traveled with group, Traveled with partner, Traveled with pets, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceeded my expectations . Great service, great room size and pretty good breakfast as well. Will definitely be returning to Hampton In in the future.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Hello Eva, Thank you for your kind words about your recent stay at Hampton Inn & Suites Poughkeepsie! We are thrilled to hear that we exceeded your expectations with our great service, spacious rooms, and delicious breakfast options. We are delighted to know that you will be returning in the future and we look forward to welcoming you back with the same level of hospitality. Thank you for choosing to stay with us and we appreciate your feedback.Best,Christopher, GM

8/10 Good

Dina

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable stay
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 23, 2024
Thank you for the positive review, Dina - it's much appreciated! We are happy to hear that you had a comfortable stay at Hampton Inn & Suites Poughkeepsie, and we hope everything was in order and you had easy access to your essentials. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for making us your hotel of choice on this journey. Safe travels!Best,Christopher, GM

8/10 Good

Trude

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Very nice room, clean but dark.
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 19, 2024
Thank you for staying at Hampton Inn & Suites Poughkeepsie and giving us a positive review, Trude! We are committed to your comfort and satisfaction, and we are happy to hear that you appreciated the clean and dark room. We hope your room provided you with the perfect environment to enjoy a great night's sleep. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us for your lodging needs on this journey. Safe travels!Best,Christopher, GM

8/10 Good

Robin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 17, 2024
Dear Robin, Thank you for staying at Hampton Inn & Suites Poughkeepsie and giving us a positive review. We are happy to hear you found our accommodation to be a good value for the price. Along with ensuring your comfort and convenience, we want you to experience value for money, and we're grateful for your recognition of that. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear those details. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Thank you for choosing us. Safe travels!Best,Christopher, GM

10/10 Excellent

Debra

Liked: Staff & service, property conditions & facilities
👍
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 12, 2024
Dear Debra, Thank you for taking the time to rate your stay at Hampton Inn & Suites Poughkeepsie with five stars! We're thrilled that you had a positive experience with us and that we met your expectations on this visit, as reflected in your perfect rating. We appreciate you choosing our hotel for your accommodation on this journey and hope to have the opportunity to welcome you back in the future for another satisfying stay. Safe travels!Best,Christopher, GM

2/10 Terrible

Anne

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pool water was brown The whole place was filthy
Stayed 1 night in Mar 2024
Response from Customer Care Team on Apr 12, 2024
Hi Anne, Thank you for your review. We appreciate your choice to stay with us on this journey and regret to hear that your recent visit did not meet your expectations. We understand the importance of maintaining a clean and comfortable environment for our guests, and we are very sorry that we fell short of delivering that during your visit. We take guest feedback very seriously and act upon it, which has allowed us to offer top-notch stays to many of our guests. Please rest assured that our maintenance team has been notified to investigate your concern about the pool and take immediate steps to rectify any issues. While we clean our entire hotel to a very high standard, we do not take your concerns lightly. We will be sure to review our hotel cleaning policies with the relevant teams to identify improvement opportunities and address any service lapse. Thank you for bringing these matters to our attention. We apologize for any inconvenience caused and sincerely hope you'll give us another chance to make amends and demonstrate our commitment to a superior guest experience.Best,Christopher, GM

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Customer Care Team on Apr 9, 2024
Dear Alison, Thank you for making Hampton Inn & Suites Poughkeepsie your hotel of choice on this journey. We are grateful you took the time out of your busy schedule to rate us and sincerely appreciate you awarding us a 5/5 rating. Your satisfaction is our top priority, and we are pleased we could ensure that during this visit. We hope to welcome you back soon and look forward to exceeding your expectations again. Thank you for choosing to stay with us. Safe travels!Best,Christopher, GM

10/10 Excellent

Albert

Liked: Cleanliness, property conditions & facilities
I've stayed at this hotel twice and each time it's been a good experience.
Stayed 2 nights in Apr 2024
Response from Customer Care Team on Apr 8, 2024
Dear Albert, We sincerely appreciate your stay and continued patronage - thanks so much for your support and the 5-star review! It was our pleasure to have you back with us at Hampton Inn & Suites Poughkeepsie, and we are happy to hear that your most recent stay lived up to your previous good experience at our hotel. We strive to provide exceptional guest experiences on each and every occasion, and we are so pleased we hit the mark for you again. Your satisfaction is what drives us, and we hope to exceed your expectations each time you choose us. Thank you for making us your preferred choice in Poughkeepsie. We look forward to welcoming you back many more times in the future. Safe travels!Best,Christopher, GM

8/10 Good

Donna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, affordable place to stay near colleges.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 26, 2024
Dear Donna, Thank you for staying with us at Hampton Inn & Suites Poughkeepsie and giving us a positive review of our hotel. We sincerely appreciate your business and your feedback. It is a pleasure to hear your perspective on our hotel and location. Nestled in the heart of the Hudson Valley and near Vassar College, we aim to provide our guests with pleasant and comfortable accommodations in a great location at a reasonable price. We are happy to know we hit the mark for you - thank you for supporting our product! We are constantly exploring ways to elevate the guest experience, and your feedback matters to us. If there's anything specific you'd like to see more of or areas where you feel we could improve to elevate your stay in the future, we'd love to hear your thoughts. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels, and see you again soon!Best,Christopher, GM

8/10 Good

Johane

Liked: Cleanliness, staff & service, property conditions & facilities
Over all good
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Dear Johane, It is great to receive feedback from you regarding your recent stay at Hampton Inn & Suites Poughkeepsie, and we are pleased to hear that you had a positive overall impression of your visit. We hope your stay was comfortable and you had easy access to everything you needed. We're always striving to elevate the guest experience, so if there's anything specific you'd like to see more of or if there are aspects or areas where you feel we can improve, please don't hesitate to let us know. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back with us soon and hope to share a 5-star experience with you during your next stay. Thank you for choosing us. Safe travels!Best,Christopher, GM

10/10 Excellent

Aurelie

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and very spacious room. The hotel is very well located, plenty of stores and restaurants nearby.
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 11, 2024
Thank you for the perfect rating, Aurelie! We appreciate your choice to stay at Hampton Inn & Suites Poughkeepsie on this trip and are pleased to hear that our clean and spacious accommodations and convenient location left a positive impression on you. We hope you had a great night's rest at our hotel and were able to take advantage of our prime location to explore the area with ease. It was a pleasure to host you, and we can't wait to have you back soon for another 5-star experience. Thank you for staying with us on this journey. Safe travels!Best,Christopher, GM

10/10 Excellent

Rebecca

Traveled with family and small children
Liked: Amenities
Excellent service. Good variety of breakfast.👍
Stayed 1 night in Mar 2024
Response from Customer Care Team on Mar 6, 2024
Dear Rebecca, Thank you for making Hampton Inn & Suites Poughkeepsie your hotel of choice on this journey. We are incredibly grateful you took the time out of your busy schedule to rate us and are delighted to receive a perfect 5/5 rating. As we take great pride in serving your needs, it's gratifying to hear that our service impressed you. Your positive comments have been passed on to our team, who work diligently to uphold our hotel's high service standards. We are also happy to learn that you appreciated our breakfast variety - thanks so much for the endorsement! We hope our breakfast selection helped start your day on the right foot. It was a pleasure to host you, and we look forward to welcoming you back soon for another exceptional stay. Safe travels!Best,Christopher, GM

6/10 Okay

MINHEE

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom has a no trash can. And out side bathroom aruond sink If have a towel holer would be better. And also should be more chair. Only one there.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Minhee, Thank you for taking the time to share your recent experience at our hotel. We strive to deliver a great guest experience, but it sounds like your time with us did not meet your expectations entirely. We apologize for any inconvenience caused and thank you for sharing your valuable thoughts with us, as we are constantly striving to improve based on what we learn from our guests. We have noted your comments about the trash can, towel holder, and chair and assure you that we will take the time to reflect on your feedback with an aim to enhance the overall experience for our future guests. We appreciate you choosing our Poughkeepsie hotel for your stay on this journey and hope to have another opportunity to host you more successfully in the future. Safe travels!Best,Christopher, GM

10/10 Excellent

Laine

Traveled with family
Easy check in and they texted to make sure everything was ok.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 27, 2024
Dear Laine, It's great to know that you had a 5-star experience with us at Hampton Inn & Suites Poughkeepsie, and we thank you for taking the time to share your valuable thoughts about the experience. We are so pleased you appreciated our courtesy text message, and we are happy to hear that you had an easy check-in experience. It was a pleasure to host you, and we can't wait to welcome you back soon for another positive experience at our hotel in Poughkeepsie. Safe travels!Best,Christopher, GM

10/10 Excellent

Susan

Traveled with family and small children
Liked: Amenities
The staff was incredible! They went the extra mile to make our stay perfect. We needed two pack n plays in the room and they not only had what appeared to be brand new pack n plays, they had them set up for us! Pool was warm and our grandkids had a blast. Pool staff even offered us pool toys!
Stayed 2 nights in Feb 2024
Response from Customer Care Team on Feb 22, 2024
Dear Susan, It's truly heartwarming to read about your delightful stay experience at Hampton Inn & Suites Poughkeepsie - thanks so much for sharing it with us and others. At our hotel, our dedicated team is committed to making every possible effort to ensure your comfort and satisfaction throughout your stay, and we are so pleased to know that our staff provided you with exceptional service and went over and beyond to make the experience perfect for you and the little ones. We sincerely appreciate your endorsement of our staff, and we are sure this feedback will serve as an encouragement to all of our team members as we strive to continuously improve our product/service for the betterment of the guest experience. Thank you for staying with us on this journey and taking the time to leave us with a glowing review. Your satisfaction is what drives us, and we look forward to welcoming you back soon for another memorable experience at our comfy base in Poughkeepsie.Best,Christopher, GM

10/10 Excellent

yesid, College point

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and amazing breakfast
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Jennifer, Thank you for the 5-star review. We appreciate that you have taken the time to let us know how you perceived our accommodation and are delighted to hear that you had a positive impression of our hotel and breakfast offering. We hope your stay was comfortable and you enjoyed fueling up for the day. It was a pleasure to host you, and we eagerly look forward to your next visit. Thank you for choosing Hampton Inn & Suites Poughkeepsie. Safe travels!Best,Christopher, GM

10/10 Excellent

Ezekial

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, very clean, easy access, everything was convinient and smooth for me. It can be a bit crowded though. Good breakfast.
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 20, 2024
Dear Ezekial, Thank you for choosing Hampton Inn & Suites Poughkeepsie for your stay and for leaving us a 5 out of 5 rating. We truly value your business and your feedback. It's great to hear that you enjoyed our clean and convenient accommodations and complimentary breakfast, and we are pleased to know that our hotel provided you with easy access. We are a busy property and maintain a high occupancy level, so we understand that our hotel could come across as a bit crowded at times. However, no matter how busy we are, we strive to take care of everyone in the same manner and remain committed to the comfort and satisfaction of all our guests. We do hope this aspect of your visit did not detract from the overall experience too much. We look forward to seeing you again soon so we can share another positive experience with you at our hotel in Poughkeepsie. Safe travels!Best,Christopher, GM

8/10 Good

Jaime

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A nice clean comfortable place to stay. Appreciated the hot breakfast.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Feb 7, 2024
Dear Jaime, Thank you for choosing to stay with us at Hampton Inn & Suites Poughkeepsie and for sharing your thoughts about the experience. We are pleased to know you had a positive experience with us, and it's great to read that you consider our hotel a clean, comfortable, and pleasant place to stay - thank you very much. We are also happy to hear that you appreciated our hot breakfast - we hope you enjoyed it as much as it was our pleasure to offer you this complimentary service. If there's anything specific you'd like to see more of, please don't hesitate to let us know. Your complete satisfaction is our ultimate goal, and your insights are invaluable in helping us enhance our product/service. We look forward to seeing you again soon and hope to provide you with a 5-star experience on your next visit. Thank you for staying with us on this journey. Safe travels!Best,Christopher, GM

10/10 Excellent

Priscilla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Customer Care Team on Feb 7, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Jacinda

Stayed 1 night in Jan 2024
Response from Customer Care Team on Mar 20, 2024
Dear Guest, we are always anxious to get feedback from our guests in relation to their stays with us, so we very much appreciate your rating, thank you. Whilst we are pleased that you had a reasonable stay here, we aim to exceed all of our guests’ expectations, and we are disappointed that we did not exceed yours. We sincerely hope you will give us another opportunity to host you. Thanks again.Best Regards,Customer Care Team

8/10 Good

stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

6/10 Okay

Salvatore

Business traveler
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
WiFi is absolutely horrific. Couldn’t work at all. Barely loaded emails.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 29, 2024
Dear Salvatore, Thank you for choosing our hotel for your rooming needs in Poughkeepsie. We appreciate your business and your feedback. It's regrettable to hear that you had such challenges with our WIFI service. Our WIFI tends to be pretty good usually, so it is strange that this happened. This certainly seems to be a one-off situation - please know that we will check with our network provider and see what happened to ensure it does not repeat. We trust everything else was in order, and we look forward to an opportunity to host you again, as we are keen to share a more enjoyable experience with you on your next visit. Safe travels!Best,Christopher, GM

8/10 Good

Donovan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night spent
It was good I only stayed for a night. The staff at the front desk are friendly. Nice night spent.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Donovan, Thank you for taking the time to review your recent stay at Hampton Inn & Suites Poughkeepsie. We appreciate your feedback and are pleased to learn you had a positive overall experience at our hotel. We are glad you found our front desk staff friendly, and we hope everything was in order and you had easy access to your essentials. Your complete satisfaction is our top priority, so if there's anything specific you'd like to see more of, please don't hesitate to share it with us. Your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to exceed your expectations on a future visit. Have a safe trip, and thank you for choosing us!Best,Christopher, GM

6/10 Okay

Amy

Traveled with family and small children, Traveled with partner, Traveled with family
Disliked: Staff & service, property conditions & facilities
We were there two nights. 4 adults and 1 child in a suite. The room was not prepared with enough towels, etc for us to shower. Then there was no hot water the first night, apparently a boiler issue. We were told it was fixed. The next morning the shower was warm at best. The second night the shower was hot. The bathroom did not have an exhaust fan. So shower steam and odor from toilet usage couldn't be evacuated from the one bathroom 5 people were sharing. One person in our party slipped on the wet floor, there was a towel in place, luckily they were not seriously injured. When discussing any of our concerns w/the manager upon checking out she offered us rewards points. She never apologized and acted as though it all comes with the territory. Some of the staff was nice, but honestly, no one said hello unless I did first. I greet the hospitality people and try to be friendly. Working for her I can see why they are the way the are. I DO NOT recommend this location for people to stay.
Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Amy, Thank you for taking the time to share your recent experience at our hotel. While it sounds like you had a reasonable stay with us, we are disappointed that your experience with us was less than perfect. We apologize for the aspects of your stay that fell short of your expectations, and we are very sorry for any inconvenience caused. At Hampton Inn & Suites Poughkeepsie, we strive to exceed our guests' expectations, so we certainly take this seriously and have noted all your comments for the betterment of the guest experience. Regarding the lack of adequate towels in your room, we wish you had made our front desk aware of this, as our team is always available to resolve any issues and assist you with the little extras you might need to make your stay as comfortable as possible. While we are glad to hear that our manager offered you reward points at checkout - a goodwill gesture to express our apology and genuine regret for all the inconvenience you faced - it's unfortunate that you weren't fully satisfied with our manager's response to your concerns. As we hold ourselves to a much higher caliber of service, we will be sure to discuss your review with our team and continue to use this experience as a training tool to improve our service and facilitate better guest experiences in the future. Thank you for staying with us on this journey. We appreciate your business and your feedback.Best,Christopher, GM

2/10 Terrible

Yelena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The pool is broken and closed since the day before and nonone emailed/ called with this information ahead of time!
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 22, 2024
Dear Yelena, it's unfortunate to hear that your recent visit did not meet your expectations. Our indoor pool is a desirable feature for many of our guests, so we understand your frustration and apologize for any inconvenience caused. We do try our best to ensure that such notices are updated immediately on our brand website - it sounds like we fell short in this instance. While we're disheartened to read about your displeasure, we value your feedback, as it helps us identify areas for improvement in our communication. Rest assured that we will review our communication processes to ensure our guests are fully aware of such notices before they arrive. Thank you for considering our accommodation for your stay in Poughkeepsie and taking the time to post your review. We appreciate both and hope to have another opportunity to host you more successfully in the future. Safe travels!Best,Christopher, GM

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 17, 2024
Thank you for the 5-star review, Stacey! Your feedback is greatly appreciated. It always feels great to be on the receiving end of such a wonderful rating, and we trust you had a pleasant and comfortable stay with us. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing Hampton Inn & Suites Poughkeepsie. We hope to see you again soon!Best,Christopher, GM

2/10 Terrible

Gilberto

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Experience was not good.
I did not like that the first room had no heater, they changed the room and it smelled like cigarettes. Then they gave me another room where the fire alarm went off at 1 AM, my wife and I could not sleep, they yet again changed the room, I still could not sleep, the front desk reception is not friendly.
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear Gilberto, It's regrettable to read that you had so many issues during your recent stay with us, and we sincerely apologize for the poor experience. We have rooms that are designated non-smoking, but unfortunately, not all of our guests abide by our rules, and occasionally, as seems to have happened on this occasion, a guest will smoke in a non-smoking room. We assure you that we do our best to enforce our no-smoking policy on hotel premises and have cracked down on those smoking inside the hotel in the past; however, it is a very tough battle. That said, we appreciate your honest review, as it allows us to identify areas for improvement and enhance the overall experience for our guests. We will discuss the smell issue with our housekeeping team and see to it that our staff does a better job of preparing/airing out the rooms moving forward. It's unfortunate that the fire alarm system at our hotel was triggered during the sleep hours and that it disturbed you. While this was a rare occurrence, our team has been alerted to investigate the cause. At Hampton Inn & Suites Poughkeepsie, we pride ourselves on providing exceptional service to our guests, so we're genuinely sorry to hear that our hospitality left something to be desired in this case - this is very unlike us. We will ensure that our front desk staff is aware of your impression and see to it that we provide better customer service moving forward. While it's somewhat discouraging to know that despite our honest efforts to get your visit back on track, we were unable to satisfy you or change your experience, we certainly aim to make things right and hope you'll consider us again, assuring you of a more pleasant and positive experience on a future visit. Have a safe trip, and thank you for your business and feedback.Best,Christopher, GM

10/10 Excellent

Arek

Stayed 2 nights in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

dany

Traveled with family
Liked: Cleanliness, property conditions & facilities
Jaxson at the front desk was awesomw
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 16, 2024
Dany, It is great to receive feedback from you regarding your recent stay at Hampton Inn & Suites Poughkeepsie, and we are pleased to know that you had a 5-star experience with us. As we pride ourselves on our customer service, we are thrilled to hear that our front desk staff member, Jaxson, provided you with exemplary service. We appreciate you taking the time to recognize him, and we'll make sure we pass your kind words along to Jaxson. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for staying with us on this journey. Safe travels!Best,Christopher, GM

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything fine, clean room & nice breakfast
Stayed 1 night in Jan 2024
Response from Customer Care Team on Jan 8, 2024
Thank you for taking the time to review your recent stay at Hampton Inn & Suites Poughkeepsie, John. We appreciate your feedback and are pleased to know you had a 5-star experience at our hotel. We are glad you found the room clean, and it's great to read that our breakfast was to your satisfaction. We also hope everything was in order and you had a comfortable stay with us. It was a pleasure to host you, and we look forward to having you back soon for another pleasant and positive experience. Enjoy your travels & Happy New Year!Best,Christopher, GM

8/10 Good

Cassandra

Liked: Cleanliness, staff & service, property conditions & facilities
Thank for your service
Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 8, 2024
Dear Cassandra, Thank you for taking the time to review your recent stay with us and leave us a positive rating. We really appreciate it. At Hampton Inn & Suites Poughkeepsie, we pride ourselves on providing excellent customer service to our guests, and we are pleased to hear that our service was to your satisfaction - thank you so much for your acknowledgment and appreciation. We also hope your stay was comfortable and you had easy access to everything you needed. Please do let us know if there is anything that we can do to make your next experience even more enjoyable. Your complete satisfaction is our top priority, and your insights are invaluable in helping us enhance our product/service. We look forward to welcoming you back soon and hope to exceed your expectations on a future visit. Have a safe trip & Happy New Year! Best,Christopher, GM

10/10 Excellent

Melissa

Stayed 1 night in Dec 2023
Response from Customer Care Team on Jan 2, 2024
Melissa, thank you for leaving us a 5 out of 5 rating! Your feedback is greatly appreciated. We hope your stay at Hampton Inn & Suites Poughkeepsie was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to seeing you again soon so we can share another pleasant and positive experience with you. Enjoy your travels & Happy New Year Best,Christopher, GM

4/10 Poor

April

Stayed 2 nights in Dec 2023
Response from Customer Care Team on Jan 19, 2024
Dear April, Thank you for your review. It is noticeable from your rating that we have failed to meet your expectations on this visit, and we apologize for any disappointment with our product/service. Your satisfaction is important to us, and we would like to know more about how we can make your next stay with us enjoyable. We hope for a chance to redeem ourselves with you and restore your faith in our hotel and hospitality. Thank you for staying with us on this trip. We appreciate you choosing us for your lodging needs in Poughkeepsie.Best,Christopher, GM

10/10 Excellent

david

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Michael, Easton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was super easy. Got a text when I got to my room asking if everything was fine. Breakfast is excellent. Super convenient location to Vassar, CIA, SUNY New Paltz and I-84. Price was great with a lot of value. Pool and hot tub!
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Dear Michael, what a delightful review to read - thanks so much for sharing your wonderful experience with us! At Hampton Inn & Suites Poughkeepsie, we want you to experience the best value for your money, to feel comfortable, and to have your expectations exceeded, and we are so glad that we hit the mark for you. From the easy check-in experience, convenient location, and great-value price to the breakfast, pool, and hot tub, it's great to hear that so many aspects of your stay pleased you so much, and the information that you've provided will be beneficial for travelers who may be considering a stay with us. We also appreciate that you have acknowledged the welcome text you received upon arrival. Thank you for taking the time to review us and sharing such glowing comments with us and the community. Your satisfaction and support mean everything to us, and we can't wait to welcome you back for another 5-star experience. See you again soon, and safe travels!Best,Christopher, GM

10/10 Excellent

Mary-Jo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 26, 2023
Thank you for the 5 out of 5 rating, Mary-Jo - it's much appreciated! We are so glad you had a positive experience at Hampton Inn & Suites Poughkeepsie, and we can't wait to welcome you back for another pleasant and satisfying stay. Enjoy your travels, and see you again very soon!Best,Christopher, GM

10/10 Excellent

Kim

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Room was super clean! It was spacious and at a great price. Check in was a breeze and staff is friendly.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Kim, thank you so much for the 5 out of 5 rating - it's truly appreciated! We are glad that you found the room clean and spacious and the staff friendly, and it's great to hear that our price suited you. We are also pleased to know that you had a positive check-in experience. It was a pleasure to host you, and we look forward to having you back many more times in the future. Have a safe trip, and thanks again for choosing Hampton Inn & Suites Poughkeepsie for your accommodations.Best,Christopher, GM

10/10 Excellent

Kristina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

10/10 Excellent

Joann

Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 19, 2023
Many thanks for the 10 out of 10 rating, Joann - it's truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. Your satisfaction is what drives us, and we can't wait to welcome you back for another memorable experience. Thank you for choosing Hampton Inn & Suites Poughkeepsie. We look forward to seeing you again very soon!Best,Christopher, GM

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and Rashawn at the desk was great.
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear Gary, Thank you for reviewing your recent stay at Hampton Inn & Suites Poughkeepsie and leaving us a 5 out of 5 rating! Your feedback is greatly appreciated. We are glad to have met your expectations on this visit, and we hope to have the pleasure of welcoming you back when you return to the area. Have a safe trip, and thanks again for choosing us!Best,Christopher, GM

10/10 Excellent

Monica

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Care Team on Dec 12, 2023
Monica, thank you for choosing Hampton Inn & Suites Poughkeepsie for your accommodations and taking the time to leave us a review - it's truly appreciated! We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we can't wait to welcome you back for another 5-star experience. Have a safe trip, and see you again very soon!Best,Christopher, GM

10/10 Excellent

Edorlain, West palm beach

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The quietness.very clean easy access… I really enjoyed every moment I spent there.
Stayed 2 nights in Dec 2023
Response from Customer Care Team on Dec 13, 2023
Dear guest, Thank you for choosing to stay with us and leaving us a 5 out of 5 rating! Your feedback is greatly appreciated. We are happy to have satisfied you so well on this visit, and we look forward to seeing you again soon so we can share another memorable experience with you at Hampton Inn & Suites Poughkeepsie. Until then, safe travels!Best,Christopher, GM

10/10 Excellent

Heather

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Neighboring properties were sketchy. This property was clean and well maintained.

8/10 Good

Christine

Liked: Amenities
Response from Customer Care Team on Feb 13, 2024
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

8/10 Good

Norman

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Spacious room.
Stayed 1 night in Nov 2023
Response from Customer Care Team on Dec 5, 2023
Dear Norman, Thank you for choosing to stay at Hampton Inn & Suites Poughkeepsie and leaving us a positive rating. Your feedback is greatly appreciated. We are glad that you found the room spacious, and we hope your stay was comfortable and you had easy access to everything you needed. If there are specific aspects or areas where you feel we can improve to make your next visit even more enjoyable, please don't hesitate to share them with us. Your insights are invaluable in helping us enhance our product/service. We look forward to having you back soon and hope to delight you with a 5-star experience on your next visit. Until then, safe travels!Best,Christopher, GM

10/10 Excellent

Claudia

Traveled with family
All very enjoyable
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 30, 2023
Dear Claudia, Thank you so much for the 5-star review! We are thrilled to hear that you had an enjoyable experience at Hampton Inn & Suites Poughkeepsie. We hope your stay was comfortable and you had easy access to everything you needed. It was a pleasure to host you, and we look forward to having you back many more times in the future. Thank you for choosing us!Best,Christopher, GM

8/10 Good

Rosalba

Traveled with partner
Liked: Amenities
It was dirty in the parking lot.
Stayed 2 nights in Nov 2023
Response from Customer Care Team on Nov 28, 2023
Dear Rosalba, Thank you for choosing to stay with us and rating your experience as positive. We appreciate it. We hope your stay was relaxing and you had easy access to everything you needed. We are sorry to hear that you had issues with the cleanliness of the parking lot. We sincerely apologize for this, and we have alerted our maintenance team to your comments so that they can take immediate action to address the issue you have highlighted. We trust that everything else was in order, and we look forward to having you back soon and hope to delight you with an even better stay during your next trip to the area. Until then, safe travels!Best,Christopher, GM